Customer Reviews for Open Pantry
(U-Haul Neighborhood Dealer)

160 reviews

408 Rockmart Rd   Villa Rica, GA 30180

(770) 456-0758

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(770) 456-0758

408 Rockmart Rd
Villa Rica, GA 30180

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

cletis J. 
Rating:
3.0

Work on the inferior UHaul app so people can actually utilize the no contact feature as expected.

WYNDE B. 
Rating:
4.0

Customer did not leave a comment.

donna H. 
Rating:
5.0

Store attendant was very helpful!!

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Peter A. 
Rating:
1.0

The U-Haul representative was rude and stated he was not trained and that I had to do everything through the app. I would never recommend using this U-Haul location. In fact, this was the last straw for me and I will be using the competition whether it's Budget, Penske, or Enterprise. You get what you pay for.

Marsha M. 
Rating:
3.0

Customer did not leave a comment.

Gregory H. 
Rating:
2.0

The owner of the store was argumentative about allowing my automobile to be parked at the facility even though there was plenty of parking. When I was having challenges logging into my account, the woman at the counter asked me to go outside. They were not helpful at all.

Ck V. 
Rating:
3.0

Customer did not leave a comment.

Khadijah A. 
Rating:
1.0

Customer did not leave a comment.

tito S. 
Rating:
1.0

on your website before booking it states this location is open from 8am -9pm EDT on Sunday. The store was not opened until 9:30 and when I mentioned to the store owner he states that you all know that and require to do mobile app. I also tried the mobile app and it was very slow and not operating properly. I called in several times but it delayed my time by at least 2 hrs.

Sophia K. 
Rating:
3.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

second time I've rented from them and no problem at. They have even offered to hep with the process of getting the U-Haul. So hands down they have my business

Kenyata W. 
Rating:
5.0

Customer did not leave a comment.

Kenyata W. 
Rating:
3.0

Tell the truth.

Rebecca H. 
Rating:
2.0

The truck I received leaked water from the top when it rained. I had several boxes that were soaked. The driver side door was broken into at some point before I received the truck and you had to slam it to get it closed.

Corey R. 
Rating:
1.0

Not only did they charge me a 14.00 fee for safe move that I did not ask for I returned the rental truck early it took them several hours to return the truck uhaul kept calling me to see where the truck was hours after it was returned it was a terrible experience I will never rent from them again

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON F. 
Rating:
1.0

Horrible place. I extended my rental for a month on a daily basis by calling the 1800 number or by extending it online. The day before I am suppose to return the vehicle, I call to make sure of the time, suddenly the next morning 10 police cars show up to my hotel room because the location tried saying I stole the vehicle;; they ended up not arresting me because I proved I kept extending it, and that it's not my fault the store doesn't have good communication with the 1 800 number and that was their fault;; they got the vehicle back that day and agreed no charges were being placed because I was right... But then a month later, they take out a warrant for my arrest for theft by conversion AND wipe out my U-Haul online account that shows my daily extension and payment receipts for the days, plus they forge my signature on a digital primary note that I never seen before. Do not ever use them.

Candace S. 
Rating:
4.0

The van I rented was on site and the process went very smoothly just what I expected no problems at all.👍

Laurence W. 
Rating:
2.0

There was definitely a language and understanding barrier. Very nice people but consequently I was charged for excessive mileage and have not been able to talk to anyone that can help me. I was told to talk with the drop off but they advised me to call 1-800-Uhaul and they previously told me to talk to the drop off office. I'm grossly overcharged because the pickup office could not correct the over mileag3 charge. I was told I could go on line and modify my contract, did not work. When I called I was told the drop off could help, not available. I'm going to dispute this with my credit car unless I hear from you. Dianne Rosh 678-525-3484

Dianne R. 
Rating:
5.0

Low tire pressure reading, I went 2 miles out of the way to get air that was not needed. Had to trick the alert message on the dash, to get mileage reading to figure how many miles I traveled.

HURCHAIL B. 
Rating:
5.0

Customer did not leave a comment.

vak P. 
Rating:
2.0

Clean and sanitize the equipment is the most important thing

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

lisbeth C. 
Rating:
4.0

Make the on-line process easier to implement.

Steven B. 
Rating:
3.0

It was a bit of a sketchy location. Wouldn't have gone alone.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Eusebio M. 
Rating:
3.0

I did not like the whole self-check-in experience. It was extremely time-consuming. The area has a poor connection. Multiple times I had to scan the same requested document. I had to call numerous times. I guess the time I needed was not at a location with a human being. I won't recommend self-check-in. I'll just wait for a location to open.

Sybile C. 
Rating:
2.0

Uhaul and the ease of renting and returning was wonderful however I have never had to worry about gas or possible problems at any other location and I have rented in various locations throughout the years. The uhaul I had gotten (10 foot truck) wasn't even at a half of tank of gas ( when every other rental the tank was full.) The check engine light came on and stayed on for the first half of my trip. I picked up the truck and the dashboard lights saying “ RR tire pressure low” Put air in tire!” I went into the facility and was told not to worry about it from a woman who was behind the counter. As a woman driving a truck it made me uncomfortable to “not worry about tire pressure being low and the check engine light being on as a way to start a move. Also not leaving with a full tank of gas to begin my journey was unusual for my many uhaul rentals. Normally the gas is always full. I tried to contact uhaul to see if it was safe to drive but the wait time for a representative was over twenty five minutes and was told to use chat online. I tried that and waited 20 minutes a d received no response so I finally ended the chat. For someone who was in a time crunch with others waiting to help with the move was not a great experience and resulted in my feeling anxious the entire trip.

Wendy N. 
Rating:
1.0

Check in experience was terrible due to staff at this location. They made it so difficult and seemed unfamiliar with how the process worked.

Raevyn H. 
Rating:
2.0

Clerk was not interested in U-Haul customers. It was not easy to pick up the key.

David B. 
Rating:
1.0

Poor service

Sudhansu K. 
Rating:
1.0

The online experience was a nightmare. Ask everything up front like the alternate people. The location has poor cell reception making it very difficult. The person inside the store said he has nothing to do with rentals.

Stephen W. 
Rating:
5.0

Thankful to the store owner who helped me get checked in when the U-Haul app took the day off

Ttent D. 
Rating:
5.0

Customer did not leave a comment.

Kristina M. 
Rating:
3.0

The van was leaking oil and a sensor need to be replaced

Daniel G. 
Rating:
5.0

Nice

Henry O. 
Rating:
1.0

The store owner gas station owner was not helpful at all. It had to totally rely on the 1800 number for uhal for any help. Would not recommend this location to anyone. Drive the extra miles somewhere else to actually get customer service.

Ali M. 
Rating:
5.0

Customer did not leave a comment.

Marley H. 
Rating:
1.0

The person at the counter of my location pick was terrible no sense of customer service. I had to get in touch with customer service to make this guy help me. It was a terrible experience.

Zakiyyah W. 
Rating:
5.0

When I went to return the truck the GPS location could not be found and I had to call customer service and he was a great big help but it just took a very long time to return the truck. I wish there was an easier way to go through the process

Broc T. 
Rating:
4.0

Customer did not leave a comment.

jeffrey T. 
Rating:
1.0

The worker at the store is trying to scam me still

Samantha R. 
Rating:
2.0

I was an hour late because I couldn't get through to the online enrollment and the man at the store wouldn't help me. After seeing him help someone else get set up he finally agreed to help me. One hour later. And the truck was on 3/4 of a tank when I picked it up. I got charged an extra $28 because I returned it at the same level.

James G. 
Rating:
3.0

Uhaul website and app was extremely slow. It took an extra 3 hours total to check in and out. It took an hour and a half each to get approved.

John P. 
Rating:
5.0

The owners of Open Pantry are very nice, helpful & professional.

David R. 
Rating:
3.0

Customer did not leave a comment.

Vernon J. 
Rating:
2.0

The truck itself was good, no issues. The people who rented it out to me however were not very friendly at all. I know that they have nothing to do with the company, but they acted like they were being bothered by me coming in to pick up the U-haul. No customer service!

Matthew P. 
Rating:
1.0

Do not rent a U-Haul from this place, they are lazy and dishonest, overcharging for gas. They did not offer a receipt saying it would be emailed, the truck had 1/4 gas in the tank, they refused to check me in and verify mileage and fuel when I returned even after I specifically asked the man. The only receipt I received was after I returned home and discovered they added a fuel surcharge and a charge for fuel. I called and spoke to the woman at Open Pantry since the U-Haul office was closed she refused to make an adjustment saying she did not make the charges that U-Haul added them. I will dispute this U-Haul as soon as they open. I have a video before and after I picked up the truck as well as photos of the fuel level and mileage. I drove 59 miles and somehow they think this used 3/4 of a tank of gas. Like I said dishonest!!

Lee Ann L. 
Rating:
4.0

I paid for an appliance dolly and it was not in the truck. I was not compensated for it. It would be nice to have the equipment available that one has paid for.

Anthony C. 
Rating:
1.0

Customer did not leave a comment.

Johnae B. 
Rating:
5.0

Customer did not leave a comment.

foster E. 
Rating:
4.0

Customer did not leave a comment.

Khadijah A. 
Rating:
1.0

We had a reservation and it went absolutely horrible. The people we were renting from us didn't want to give us the Uhaul keys even though we paid and showed we paid. They refused to and we had to wait over an hour to get the Uhaul after talking to multiple Uhaul representatives. Even then when we talked to people in corporate office the people refused to hide us the Uhaul. After proof that Uhaul saw our reservation and that we paid ahead for it. Worst experience and really set us behind. Will not recommend.

katie L. 
Rating:
1.0

Clerk was rude and charge me falsely! Gas was on a half tank when I left, actually topped it off at that gas station. Also charged for an extra day and was not supposed to. This does not need to be an authorized U-Haul location!

TANJA S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

I was overcharged for fuel I drove 22 miles I added fuel before returning the truck and I was charged for an additional 8 gallons of fuel. I would like customer service to reach out to me I tried calling but the hold times were excessive.

Jennifer A. 
Rating:
1.0

No receipt given or known information before booking or after from the salesperson.

Nakeira W. 
Rating:
1.0

pick up location really sucked. It took 2 and a half hours to complete all the up-loads and hoops you had to jump through and then had to put up an extra $100 to complete.

Jerry H. 
Rating:
1.0

Contactless is available online but the gas station doesn't allow when you get there. Customer service is poor. This was a horrible interaction.

Jason B. 
Rating:
3.0

"Uhaul" part was excellent. Clean, well maintained, working A/C. Staff at Open Pantry friendly and no issues as with them as far as rental. My only complaint is that they list their hours as 8-5 everyday, but on the Sunday I went, there was no one present until an hour and a half (9:30) later. If you are on a tight schedule, this location may leave you somewhat frustrated. Other than that, 9/10; would use them again.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

jackie D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
1.0

The original location did not have the vehicle that I booked as a guarantee booking, the person just through his hands in the air and told me to call uhaul, I had to drive to a second location to get a vehicle. At the second location the rental was OK, until I got my receipt and saw I was charged for services I did not use.

Jan J. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Cozique S. 
Rating:
2.0

I was charged for pads that i didnt purchase or use returning the truck. Online. Had two wheel dolly

COZIQUE S. 
Rating:
1.0

Not text the customer threatening to issue a warrant for their arrest when trying to over charge the customers credit card and the charges are denied.

Michele T. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Not at all satisfied with Uhaul but the rental location was great!

Jeannette B. 
Rating:
5.0

Customer did not leave a comment.

fredrick T. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
2.0

I dropped off this unit at about 10:30 yet it says I dropped it off at 11:45

TIMOTHY B. 
Rating:
3.0

I was sent the wrong address for pick up. When I picked up the truck, the air conditioning didn't work.

Alison S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

They had no clue what they were doing. They had to be given the same information over and over. After we left with the truck, they called me to ask me when I was going to come and pick up the truck that I had reserved. I told them that we had just left there from picking up the truck. The man that called said that he would just go ahead and cancel the reservation. The people were the same way when the truck returned. I WILL NEVER RENT A TRUCK FROM THERE AGAIN. I have rented from U-Haul many times. This is the only time that I have been disappointed.

Connie T. 
Rating:
5.0

Customer did not leave a comment.

Artravious R. 
Rating:
5.0

Good experience

Ritaria S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
4.0

Customer did not leave a comment.

rachel C. 
Rating:
5.0

Customer did not leave a comment.

Jeanette G. 
Rating:
4.0

I had an good experience very nice customer service through U-Haul customer service I really appreciated everything they did in the follow up was fast and helpful.

shnise latreese P. 
Rating:
5.0

Keep the good work!

Reinaldo A. 
Rating:
5.0

Customer did not leave a comment.

billy T. 
Rating:
3.0

The truck was garbage the front end shakes like crazy at 55 mph and when you make a turn you have to manually straighten the wheel up or it will continue turning instead of straightening up its self it also ran very rough

JEREMY H. 
Rating:
3.0

We could not understand one another's point of view. I could not understand their procedures on how to rent the vehicle.

JARVIS D. 
Rating:
5.0

Customer did not leave a comment.

Dakota M. 
Rating:
1.0

Customer did not leave a comment.

Devin G. 
Rating:
1.0

Customer did not leave a comment.

Cornelius F. 
Rating:
2.0

I went inside this location to purchase fuel for the truck prior to returning it. I was then charged $58 for not refueling the truck? The store clerk was also not friendly or inviting.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Sherrell B. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Truck was difficult to turn steering wheel, especially in a turn.l

HARRIETT B. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
3.0

Customer did not leave a comment.

Shanda L. 
Rating:
3.0

First truck - Battery dead. Had to move to larger rental. This rental had issues with the blower. It didn't matter what setting the direction of blower was set, ( vent, defrost, feet etc..) It only would blow on the windshield. This could be a safety issue with fogging not to mention we burned up due to the temp that day. The location for pickup/return was fine.

Carl S. 
Rating:
5.0

Store owner was friendly and helpful.

Debbie robert B. 
No reviews have been submitted for this location.

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