Customer Reviews for One Stop Ship & Move
(U-Haul Neighborhood Dealer)

734 reviews

2120 E Broadway Rd   Tucson, AZ 85719
(Broadway And Campbell)

(520) 903-1722

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(520) 903-1722

2120 E Broadway Rd
Tucson, AZ 85719
(Broadway And Campbell)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Personal was great and able to help in short notice definitely recommend this location

BYRON MERLOS 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Simms 
Rating:
5.0

Jane was wonderful! Our 83 year old friend died & we needed a truck to redistribute her furniture. She loaned us for free blankets to protect the huge sofa, round table & 2 big bureaus with mirrors in back. I had never driven a panel truck before & she explained every little thing, including how to crank open the windows! I will definitely return to that UHaul to rent a truck if I ever need one again!

carol edith wittels 
Rating:
5.0

The owner was attentive and asked great questions about the truck. The truck had an issue with the air conditioner and she said she would have it serviced before she rented it out the next day. She is a small business and I was happy I choose her site to return the truck.

Amy Reynolds 
Rating:
5.0

Customer did not leave a comment.

morgan thomasson 
Rating:
4.0

Customer did not leave a comment.

JERRY PERKINS 
Rating:
2.0

Customer did not leave a comment.

Ari Palos 
Rating:
4.0

Customer did not leave a comment.

Alberto Meza 
Rating:
5.0

Customer did not leave a comment.

hang san henry lam 
Rating:
5.0

Customer did not leave a comment.

Hector Pedrajo 
Rating:
5.0

This site has the best customer service. I will always try to rent from this location whenever I require a truck, and I require a truck at least 6 times a year.

Earl Causbie 
Rating:
5.0

Excellent customer service at this U-Haul location. This was a very welcoming experience upon arriving in Tucson. This U-Haul moving experience went very smoothly and I very much appreciate how I was treated at this store. Thank you so much! I recommend U-Haul for your next moving adventure.

Scott Lench 
Rating:
5.0

Jane was so very cordial and polite something rare in this climate of me me me

Loretta Mc Kenzie 
Rating:
5.0

Customer did not leave a comment.

Thomas Moore 
Rating:
5.0

Customer did not leave a comment.

alma balboa 
Rating:
5.0

Customer did not leave a comment.

james Mcguffn 
Rating:
5.0

Customer did not leave a comment.

George Maseeh 
Rating:
4.0

Customer did not leave a comment.

JUDY McMullen 
Rating:
5.0

Owner at this store was friendly and professional and got me on my way quick. I recommend this location!

John Kirkendall 
Rating:
2.0

It was hot inside the store and having to wait to get all set up was just too much. Also we asked for a dolly and when we got ready to start loading stuff the dolly was not in the truck. It was not worth going back to get one. They did take it off the price, but was very inconvenient to not have it.

Karen Tirey 
Rating:
5.0

She did a great job explaining all charges, etc.

Brian Harper 
Rating:
5.0

The clerks at this location went above and beyond in making sure I got my rental situated

Acha Taku 
Rating:
4.0

Customer did not leave a comment.

Phil Ingram 
Rating:
5.0

Customer did not leave a comment.

DAVID LAMPARTER 
Rating:
5.0

Jane is the best! Happy to keep doing business with her. She is professional, respectful and kind. Gets the job done.

Elle Edith 
Rating:
5.0

Customer did not leave a comment.

ROBERTW BARTLETT 
Rating:
5.0

Very friendly service, would rent from here again.

Mike Copeland 
Rating:
5.0

03July2023. Excellent service, very polite, had equipment I needed. Speedy service. I would certainly recommend this location. Very pleasant to do business with. Thank you

German Serrano 
Rating:
4.0

Customer did not leave a comment.

adrian mejias 
Rating:
4.0

My paperwork said I should drop off at this location, but it was further away than expected. There are closer U-Haul locations. The location was closed but I was lucky to bump into the owner. Jan was helpful and I was able to drop off the trailer after hours.

Mark Hinkle 
Rating:
5.0

Jan was very helpful and accommodating.

JULIE ROGERS 
Rating:
5.0

Customer did not leave a comment.

Rande Turner 
Rating:
5.0

Best ever. Forever!!

Del Hendrixson 
Rating:
5.0

Customer did not leave a comment.

Katharine Gridley 
Rating:
5.0

Customer did not leave a comment.

Katharine Gridley 
Rating:
5.0

The Lady who helped me was amazing! She was the friendliest and most helpful person . I hope she is there next time I need Uhaul.

Alexander Valadez 
Rating:
5.0

Easy to get to. Location was very friendly. Easy to get the truck in and out. Excellent attention to detail by the team at the location.

ferrara Ferrara 
Rating:
5.0

Customer did not leave a comment.

netta veal 
Rating:
5.0

Customer did not leave a comment.

Mona Smith 
Rating:
5.0

The woman who helped us out was incredible and went above and beyond. Give her a raise

Ashley Low 
Rating:
5.0

Customer did not leave a comment.

david Haberman 
Rating:
5.0

Customer did not leave a comment.

traian kayvon prodan 
Rating:
5.0

Customer did not leave a comment.

Adalberto Peraza tamayo 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Fernandez 
Rating:
3.0

We finished moving and dropped the truck off after business hours - around 8pm. As we were backing the truck into the line-up, we were approached by a man from the building next door. He told us we couldn't park there, despite trying to reassure them that we wouldn't block anyone in. Then we tried to park directly in front of the Uhaul building, and another man came out to say that we couldn't park there either. Other members of their church had taken 4 spots in front of the Uhaul building, so our options were extremely limited. These people would not leave us alone to finish parking. They verbally intimidated us, cornered my husband inside the truck, and stood watch until we left. It was awful! Please resolve this so other Uhaul customers don't have to go through this needless stress. We also tried to enter the exact odometer reading into the app at drop off, as the app instructs, and it told us that we may sustain excessive charges / wouldn't allow us to proceed with that number. We hadn't been instructed to clear a Trip file, and wanted to get out of that place as soon as possible, so guessed at the trip mileage.

Hannah Caproon 
Rating:
4.0

Customer did not leave a comment.

Ann Woehr 
Rating:
3.0

Customer did not leave a comment.

Robert Maynard 
Rating:
3.0

Customer did not leave a comment.

Corey Guerrant 
Rating:
5.0

Customer did not leave a comment.

Zvart Dentice 
Rating:
1.0

U haul is terrible. The worse of all.had problems,treated badly at location.Calked complaint dept.No one called me back.over charged..Minus 😠😡😠😡😣😭

nancy eash 
Rating:
5.0

Easy

douglas Peckham 
Rating:
4.0

Customer did not leave a comment.

Ira White 
Rating:
5.0

Customer did not leave a comment.

Scott Kennis 
Rating:
1.0

Makesure future customers reservations are a smooth process, especially those reserved online.

MIA DICOCHEA 
Rating:
5.0

Customer did not leave a comment.

Christopher Whitney 
Rating:
4.0

Customer did not leave a comment.

Morgan Henry 
Rating:
5.0

Customer did not leave a comment.

John Shepherd 
Rating:
4.0

Customer did not leave a comment.

al imhof 
Rating:
4.0

Customer did not leave a comment.

SeongCheol Im 
Rating:
5.0

Customer did not leave a comment.

Kent Reason 
Rating:
5.0

Awesome experience

Israel Sanchez Ortiz 
Rating:
3.0

Customer did not leave a comment.

Wilmer Francisco Rivera Gonzalez 
Rating:
5.0

Superb customer service. Beyond expectation. Thank you!

Martha hundsey 
Rating:
4.0

Customer did not leave a comment.

STEVEN CORDES 
Rating:
5.0

Customer did not leave a comment.

Samuel Miller 
Rating:
2.0

Customer did not leave a comment.

Aaron Roethler 
Rating:
5.0

Jane was incredible. She was extremely professional, knowledgeable, and provided a first class customer experience. A diamond in the rough that shines a bright light onto a customer first approach.

Todd Howard 
Rating:
5.0

Customer did not leave a comment.

IAN ADRIAN 
Rating:
5.0

Clarify instructions for pickup or dropoff outside normal open hours.

Thomas Brown 
Rating:
5.0

na

Corey Lydick 
Rating:
3.0

Customer did not leave a comment.

Guadalupe Vazquez 
Rating:
5.0

Female owner is very nice and helpful

Rita Gibbs 
Rating:
5.0

Nice owner

Rita Gibbs 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN ALFONSO ANGEL 
Rating:
2.0

The drop off I was asked to use was a lot further than other U-Haul locations, and I had to contend with downtown traffic and detours. Added about an extra hour of drive time/gas to my move.

Evan Blomquist 
Rating:
5.0

Customer did not leave a comment.

bill heartman 
Rating:
4.0

Customer did not leave a comment.

Edward Svitak 
Rating:
4.0

Customer did not leave a comment.

Jennifer Tramm 
Rating:
4.0

Customer did not leave a comment.

Mya Long 
Rating:
5.0

Excellent customer service. Easy drop off.

Mark Hawkins 
Rating:
5.0

n, provided excellent customer service!

Terri Bowen 
Rating:
5.0

Customer did not leave a comment.

Gyna Paul 
Rating:
5.0

Customer did not leave a comment.

Rachel More-Hla 
Rating:
5.0

As always, UHAUL has great customer service.

KEVIN LEWIS 
Rating:
5.0

Customer did not leave a comment.

Michael McKenzie 
Rating:
5.0

The service here was wonderful.

Jon Gustafson 
Rating:
5.0

Customer did not leave a comment.

GUY HOWARD 
Rating:
1.0

The owner of the location arrive more than a half hour late from her stated opening time. It took another half hour to get my vehicle and I had registered a week before I had verbally confirmed with her the day before and I had gone online and done the necessary paperwork. The fact that the location was so close to where I needed to move was the only reason I would ever use it again

Andrea Burkley 
Rating:
5.0

Jenn is fabulous service and everything

Del Hendrixson 
Rating:
5.0

Customer did not leave a comment.

Brooke Reavley 
Rating:
3.0

Customer did not leave a comment.

Samantha Chilton 
Rating:
5.0

Customer did not leave a comment.

molly miller 
Rating:
4.0

Customer did not leave a comment.

Hector Alvarado 
Rating:
5.0

Jen is so good with customers. I will always go back to rent from her. Very kind lady

Janine Morales 
Rating:
4.0

Customer did not leave a comment.

Jeannie Admire 
Rating:
5.0

Customer did not leave a comment.

Del Hendrixson 
Rating:
3.0

Not open on Sunday which meant my Sunday reservation could be accepted but not honored. Worked things out for a Saturday pickup and got clear instructions for a Sunday dropoff. All good!

Tom Wideman 
Rating:
5.0

Customer did not leave a comment.

duane edward schooley 
Rating:
5.0

Excellent service and product.

roderick rawlings 
Rating:
5.0

Love this location and owner. Responsive and helpful. Thanks!

David Taylor 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top