Customer Reviews for Omega Storage
(U-Haul Neighborhood Dealer)

513 reviews

99 E 2nd St   Mineola, NY 11501
(Located 1/4 mile east of Roslyn rd on the south side of E 2nd ave, Located across the street from Busquits and Barbecue, on same south side as)

(516) 248-2562

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(516) 248-2562

99 E 2nd St
Mineola, NY 11501
(Located 1/4 mile east of Roslyn rd on the south side of E 2nd ave, Located across the street from Busquits and Barbecue, on same south side as)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Rodolfo Santos 
Rating:
4.0

Customer did not leave a comment.

Manuel ROSALES ORTIZ 
Rating:
4.0

Customer did not leave a comment.

Symong Choi 
Rating:
3.0

Customer did not leave a comment.

Daniel Kirk 
Rating:
3.0

Customer did not leave a comment.

samuel medina 
Rating:
5.0

Customer did not leave a comment.

Michael Whelan 
Rating:
5.0

Customer did not leave a comment.

Hubert Connolly 
Rating:
5.0

So simple and easy to rent! Will do it again.

Zhao Fang 
Rating:
5.0

Customer did not leave a comment.

jaxson Dudek 
Rating:
4.0

Attended at this location was very helpful. It was our 1st time using a cargo van & he guided us well. Thank you very much.

Husnaara Shaikh 
Rating:
5.0

Excellent customer service

Erik Samain 
Rating:
5.0

Customer did not leave a comment.

Pedro Hernandez 
Rating:
5.0

No improvement needed. Very happy overall with quick and friendly service.

Kristina Lopez 
Rating:
5.0

Customer did not leave a comment.

Edson Franza 
Rating:
5.0

Customer did not leave a comment.

Hubert Connolly 
Rating:
3.0

Customer did not leave a comment.

Chris Wales 
Rating:
5.0

Easy drop off

Edward Michalec 
Rating:
4.0

Customers should be notified on the website when the location will be closed when the employee is unavailable. I was told that the contract and receipt would be emailed to me but I never received it. I only received confirmation of my reservation and this survey.

Victor Tobing 
Rating:
3.0

Better computers, better software, and/or more tech training for staff are needed. We reserved a cargo van online. First, the staff could not find my reservation under my first or last name, and they said they could not look up my reservation under my confirmation number either. They had to make a phone call to verify my reservation. And then there was something wrong with the computer or something wrong with the internet connection, and they could not enter my drivers license information into the computer. We sat and waited around 15 minutes and decided that I should go pick up some lunch while my husband waited for the van. They were eventually able to add my husband’s drivers license info into their computer, and when my husband asked if I would also be allowed to drive the van, the staff said yes and waved a photocopy of my drivers license in the air, but it seemed they were never able to enter my drivers license into the computer. If I drove the Uhaul and got Into an accident, my name would not be in the computer and what are the odds the company would have any record that I was supposed to be a driver on the rental agreement? The staff was very nice but there were multiple computer problems.

Doris Lin 
Rating:
5.0

Customer did not leave a comment.

Kallyn Glasser 
Rating:
5.0

i was charged for gas after filling it up to what I was told to other then that everything

Glenn Peters 
Rating:
4.0

Customer did not leave a comment.

Joel Quinn 
Rating:
4.0

reasonable way to move furniture. Price is good

Laura Ann Hind 
Rating:
5.0

Process from booking, checking in and out was very easy.

Robert Huber 
Rating:
5.0

Customer did not leave a comment.

Victor Simone 
Rating:
3.0

The reservation I made wasn't fulfilled. I ordered packing blankets, but there were none at the site. The van had a malfunctioning brake light and turn signal.

Anthony Amodeo 
Rating:
1.0

This place will so shady. Make sure you check the mileage and tank, or else the employee will scam you on that and you’ll have to pay for more than what you used. I rented a van and traveled from New Hyde Park to Hicksville and maybe MAXIMUM travelled 25 miles total. This worker told me that I drove over 57 miles. Not to mention the tank wasn’t even full. I had to pay extra for gas plus the extra “miles” I didn’t even drive. Don’t bother going here, might as well go to a different location. I will never go here again, people will do anything for money.

sajimon kamalasanan 
Rating:
5.0

Simple and worry free experience. Friendly staff and super clean van !

Mark Velez 
Rating:
5.0

Customer did not leave a comment.

Edson Franza 
Rating:
5.0

I was so happy that I could adjust my van rental by sending an email and receiving positive, quick responses.

Steven Coyle 
Rating:
5.0

This location is great to rent from. Mike the employee is fantastic and very informative. Thank you

NYPD RUNNING CL BIGGERS 
Rating:
5.0

Mike made the rental easy, the van was new and in clean condition, and the price was fair. All in all, a great experience.

Harvey Lisman 
Rating:
5.0

Customer did not leave a comment.

Kelly Worstell 
Rating:
5.0

Customer did not leave a comment.

Reiko Ishida 
Rating:
5.0

Customer did not leave a comment.

ALBINO ESCALEIRA 
Rating:
3.0

Customer did not leave a comment.

SHARIKALATOYA MINTO 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Simonson 
Rating:
5.0

Very satisfied with the vehicle and service provides

JEROMEA LEVIN 
Rating:
5.0

Customer did not leave a comment.

John Owens 
Rating:
5.0

Customer did not leave a comment.

Ching Ma 
Rating:
2.0

Customer did not leave a comment.

Nancy Senken 
Rating:
4.0

Ultimately I paid for what I was told the rates were, but upon final payment, there was confusion/miscommunication as to what I was told on the day of my cargo van reservation and what appeared on the computer screen at the rental site.

elissa elkowitz 
Rating:
4.0

Customer did not leave a comment.

Robin Horn 
Rating:
5.0

Customer did not leave a comment.

Ronald Furlow 
Rating:
5.0

Customer did not leave a comment.

lynda depalma 
Rating:
5.0

Customer did not leave a comment.

LINDSAYANN PENZEL 
Rating:
5.0

The manager is a class act, super efficient and easy rental process. Thanks!

ANTHONY SARKIS 
Rating:
5.0

Customer did not leave a comment.

SAMI RAHIM 
Rating:
5.0

Customer did not leave a comment.

Marilyn O'Connor 
Rating:
5.0

Mike your sales rep was extremely helpful. We had no problems in getting the u-haul van and returning it. In the past I usually go to the bellerose location but this was so much faster and easier going locally. I recommend to anyone...

margraet ruddy 
Rating:
5.0

Customer did not leave a comment.

David Bernstein 
Rating:
5.0

Customer did not leave a comment.

Bob Palma 
Rating:
5.0

It was great

Michael Lilavois 
Rating:
5.0

Customer did not leave a comment.

Michael Gusta 
Rating:
2.0

Was charged a $20 for gas even though the van was returned after refueling to it original levels. Inspire of giving the card to UHaul, my card information was taken again on the day of pickup: very sketchy.

Sushal Penugonda 
Rating:
4.0

Customer did not leave a comment.

Henry Mulholland 
Rating:
5.0

Customer did not leave a comment.

robert benic 
Rating:
5.0

very comfortable talking with the U-Haul people. Everything perfect. Thank you!!

Yi Zhang 
Rating:
5.0

Mike who handles the U Haul from Omega Storage is very helpful and always is ready to step in. We appreciate his efforts in helping us when we need a rental van.

Susan or Leon Sorin 
Rating:
5.0

The gentlemen Mike was the nicest man to us. He was willing to help me with the app and everything necessary. I would recommend this location and will probably be back again. Thank you Mike. Stay safe. Susan Sorin

Susan or Leon Sorin 
Rating:
5.0

The office manager, Mike, is extremely helpful...the rental process was seamless!

Jeannette Reilly 
Rating:
5.0

Thanks for a great experience as always! Mike is the best!

Jerome Selke 
Rating:
1.0

Make sure to check ID before renting vehicle - I had a reservation for 4:15 and someone arrived a few hours before that but rented the van under my name, and there was a contract issued in my name with all of my personal information, and when I arrived to pick up the van which I really needed, it had already been rented to someone else, and there were no UHauls available ANYWHERE as a replacement

Melissa Fumuso 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Shatz 
Rating:
5.0

Customer did not leave a comment.

VINCENT WANG 
Rating:
5.0

Customer did not leave a comment.

Abel Vieira 
Rating:
5.0

Customer did not leave a comment.

Niklas Sandberg 
Rating:
4.0

Customer did not leave a comment.

paul lancaster 
Rating:
5.0

fast, easy, helpful; great communication and updates by the store manager.

Andrew Anton 
Rating:
5.0

The answer to that question is keep your Manager Mike. He was very helpful and above all very personable. Vehicle was clean and ready to go when I arrived. Excellent Customer service. Will highly recommend Omega Storage.

Nancy Jones 
Rating:
5.0

Friendly and quick service.

Thomas Biggers 
Rating:
5.0

Customer did not leave a comment.

Patrick Hack 
Rating:
5.0

Customer did not leave a comment.

Brent Phelps 
Rating:
4.0

Customer did not leave a comment.

WILLIAM KAHN 
Rating:
1.0

Improve your overall customer service. the van that I rented from you Mineola location was dirty inside and out and the sales representative was more concerned about going to lunch that speaking to me like a paying customer. Awful experience!!!

Chris Francis 
Rating:
2.0

I like the major uhaul providers much better (ones with automatic drop off and pick up)

Daniel Marshall 
Rating:
5.0

Mike is always extra helpful.

GREGORY BROUTZAS 
Rating:
5.0

Customer did not leave a comment.

Robert Prusiewicz 
Rating:
5.0

Customer did not leave a comment.

Frank Lopiccolo 
Rating:
4.0

mike was very helpful on the phone when I called him with a question about a Sunday drop-off . and he took care of the paperwork when he came in on Monday great service --I THINK SO

harold bosworth 
Rating:
5.0

The customer service was excellent!

Hanna Maciejko 
Rating:
5.0

Customer did not leave a comment.

Susanne Schultz 
Rating:
5.0

Customer did not leave a comment.

Spiros Georgedakis 
Rating:
4.0

brand new equipment, friend staff. The process was simple and painless.

John Falco 
Rating:
4.0

Customer did not leave a comment.

Sunil Kharode 
Rating:
4.0

Customer did not leave a comment.

JAMES MACIAS 
Rating:
5.0

Mantener siempre el mismo servicio control de los precios igual Gracias

marcello neto 
Rating:
5.0

I didn’t catch his name, but the guy I spoke with was great.

Kevin Ryan 
Rating:
5.0

All went well a little problem with the system but the person that helped me was kind enough to let me know that it was not only their office but all. Other than that everithing was perfect Tks a lot for your service

carlos tapia 
Rating:
3.0

Customer did not leave a comment.

Zachary Shaw 
Rating:
5.0

Customer did not leave a comment.

PETER BOYLE 
Rating:
5.0

N/A

Nayeem Baksh 
Rating:
5.0

Customer did not leave a comment.

Travis Kong 
Rating:
5.0

Customer did not leave a comment.

Robert Thursland 
Rating:
5.0

The staff at this location is excellent. The pick up and drop off process was quick and easy.

Thomas Biggers 
Rating:
5.0

Much better experience with attendant and facility compared to that at pickup

Asad Khan 
Rating:
3.0

Customer did not leave a comment.

Charles Elias 
Rating:
5.0

Customer did not leave a comment.

shashi Deshpande 
Rating:
5.0

The guy that took care of me in mineola was great if all the employees are like him you have no improvements to make , Great Service Thanks

marty Gallagher 
Rating:
5.0

Customer did not leave a comment.

AMY STORCH 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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