All good!
STEVEN K.
Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No suggestions I can think of, it's a pleasure renting here, not overly formal and very customer friendly. Best Uhaul location I know.
Cornelis K.Always a pleasure with this location.
Aaron H.The guys are wonderful and the truck clean and with a good engine and I saved a lot of gas. Go to this location if you are in Temecula area.
paolo F.Pull up in truck. there was no employee to be found. Waited 15 minutes until an employee arrived. Employee did not log in my truck until 2 days later.
Mark T.Service was impeccable quick and easy.
Denise N.Extend closing time to 6 pm not 5 pm do to traffic in the area
Carson W.Very friendly and efficient
marty M.Truck was clean. Getting in and out was very quick. Good job!
AJ H.Tire were unbalanced and the swaying was unsafe. Just happy I was in town only
Mark H.Nothing comes to mind, great service!
Cornelis K.The woman who works there was exceptional. Very friendly and helpful
Jeannie C.Equipment rental was the easiest part of my move.
Bradley S.GREAT CUSTOMER SERVICE...GREAT BUSINESS MODEL.
MARK H.Mobile app not working properly. That's for two stars everything else 5 stars.
Steven K.The only information it would have been good to know is that the trailer leaked. I am sure that the people that worked at that location may have not been aware. Of course I used it during the torrential downpours in the LA area. It wasn't a big issue. Thx
Wendy B.Mgmt went over and above in helping us 👍
Esther P.The truck was dirty and in bad shape, the buttons were all falling off and the gas cap wouldn't stay closed
Cameron V.Not sure on that.
Aaron H.Nothing!!! Excellent customer service. The gentleman that checked us in had such a great positive attitude even being short handed due to a coworker not showing up.
Evette H.Nothing comes to mind, all good.
Cornelis K.Continue your great customer service.
VALERIE R.The experience was much easier than before. The process is improved and the associate was respectful and helpful.
taalya A.Staff was awesome! Was my 2nd time dealing with this location. Def recommended for all people I know.
Chona B.Awesome customer service. They were funny seems to really like their jobs.
Jose V.Greet customers. Waited close to ten minutes while employee was across the street getting coffee.
Brian B.Excellent customer service!
Susan C.Lady at front desk was friendly and helpful.
Jacob M.Easy access and quickly picked up the trailer. Staff was very friendly and efficient.
Ernest B.Nothing! Great people there.
James M.Anthony was horrible and failed to offer customer service. He fails to help me complete my order. He ignore me and help and flirt with a female customer instead. I walked out. While I was in line with a couple customers behind me. Anthony jokes and talks about getting high…he used a pen and pretended he was sniffing drugs off the counter. They both jokes about smoking weed to get high. It was extremely uncomfortable and unprofessional.
ty N.Always a pleasure working with this team.
Aaron H.Anthony provided us with great service
John D.Great new staff in the past 3-6 months. I was greeted by happy smiles and friendly service. Keep up the good work!
Ken M.Wish they had nicer building!
Tumentugs S.Easiest location in Temecula, IMO. I've done several in-person and after hour drop-offs here and always had a good experience, large lot, lots of room.
WILLIAM H.Fast and friendly people and service.
Aaron H.You changed my address in your system (twice), at (2) different locations. Just because I had a couple friends pick up the trucks for me, as I'm awaiting back surgery, and I needed help moving out of my ‘deceased' Father's house, last minute with not much notice. Then when I called after noticing you changed my ‘mailing' address, to two different addresses on my wife and I's account, (4) times, and my wife called once, your operators said that you couldn't change the two incorrect addresses, to our actual Nevada home address. And we've had the same address for 16 years. So that totally RUINED the truck trip. I had to dispute your payment to try to get you to change it now after you receive the dispute from my credit card company, don't be surprised.
Russ F.Wow! We received great communication before our trip. We hired U-Haul recommended help for loading & unloading and they were great. Our truck was upgraded to a bigger size at no cost and boy did we need that extra room. All and all our trip was made so much easier by the wonderful people at Old Town U-Haul!
john M.Older gentleman who helps us was very friendly and helpful.
Chris L.The woman who helped me was awesome. Very friendly and helpful
Christopher A.Professional friendly staff. The trailer I requested was in stock. They set up the trailer on my truck including the electricals. When I returned the unit, they dismounted the hitch and electricals. Easy in and out. I would highly recommend this sight in Old Town, Temecula, California. Very happy with the service.
david N.I've rented at this location for years. Although the staff in the past few years has not been very friendly, I wasn't there to make new friends. They always have me the equipment in a timely manner. Today, the atmosphere is much different. There are smiles and appreciation for your business. Well done on the increase in personal touch.
Kenneth M.Awesome customer service, down to earth and helpful. Both times I was there they had the correct vehicle I requested. They opened on time and got me out quick. Great people!
Adam O.Camille the agent that was there was very helpful, knowledgeable and excellent over all
Johnny O.The staff are fast and very friendly and helpful!
DAVENE F.Please accept our sincere appreciation to Camille Rosales and Anthony for their stupendous customer service during my recent rental with U Haul. I will definitely recommend U Haul to my family and friends. Thank you. God bless us all. Sincerely Bong Aragon and Family.
Bonifacio A.Nothing
Greg G.Do the same thing as you did for me. Efficient rental, check out and check in. Equipment all in great condition.
ROGER G.Good morning. This is Woo Jang. I returned truck yesterday. I filled it up gas 3/4, Fuel charge 4gl $29.72? Can you find out for me. Thank you .
woo J.Staff very friendly and knowledgeable. Equipment and location clean and neat. I dealt with three different employees and all were friendly and courteous. Thank you, Temecula U-haul!!
Byron A.Always a pleasure
Aaron H.Have a chair to sit while waiting for the transaction to be done.
Carlos B.I rented my trailer for 6 days, returned it on the 6th day, and they somehow charged me an extra $20.62 for a late fee. I wasn't late! The girl on the phone told me I had until 8:45pm to drop it off, I dropped it off at noon but still got a late charge?! I won't use U-haul again.
Chris G.Excellent rental experience; Anthony did a great job getting my trailer hooked up and on my way. Thank you!
Anthony M.