Customer Reviews for Old Harris LLC Prestige
(U-Haul Neighborhood Dealer)

35 reviews

403 Harris Rd   Ferndale, NY 12734

(845) 747-0013

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 747-0013

403 Harris Rd
Ferndale, NY 12734

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pretty much everything was great. When I tried to do the online return, pictures, etc. the app kept crashing so I wasn't sure what got through

Jacob S. 
Rating:
5.0

Thinking about renting again this week super easy and nice friendly team

Bruce J. 
Rating:
5.0

My original rental location was broadway in Monticello ny with a reservation time of 8:30 am When went for pick was told sorry we don't open the uhaul part until 10. I already had plans to start moving and could not wait til 10 for pick up .. hence the 8:30 reservation time After a run about on the phone was finally given a new pick up location about 30 minutes after original time. Would definitely not recommend the Monticello location to anyone and Would suggest to others to not rent from there. Awful customer service.

KATRINA H. 
Rating:
5.0

U-Haul representative was very efficient and got me into a truck very quick as he could tell I needed to get going. Awesome experience.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Eli M. 
Rating:
5.0

Frank an Prestige are the best

jeremy R. 
Rating:
5.0

Great crew

JOSE R. 
Rating:
1.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Bryn T. 
Rating:
4.0

Nothing

david S. 
Rating:
3.0

Customer did not leave a comment.

Yitzchok S. 
Rating:
5.0

Customer did not leave a comment.

reuven P. 
Rating:
5.0

Customer did not leave a comment.

ITCHIE S. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Dorcas Q. 
Rating:
3.0

Check engine light in

Dan M. 
Rating:
5.0

We preordered our vehicle and all was ready to go when we arrived

Audrey W. 
Rating:
5.0

Customer did not leave a comment.

Jean H. 
Rating:
3.0

No signs for uhaul at location Somewhat slow check-in process Cab of truck had unpleasant smell Tires not in best condition

Erica K. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

Customer did not leave a comment.

naftali B. 
Rating:
1.0

I am disputing my bill because it says I did over 100 miles and that is not true!

Cynthia D. 
Rating:
1.0

Late and dirty trailer with crush rock on the floor it had to be swept while I waited.

John Douglas A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Your computer system really sucks. Elaine struggled with it as it rejected numerous times inputted info. It extended the wait period and was frustrating for all.

maura S. 
Rating:
5.0

Customer did not leave a comment.

moshe M. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
5.0

They were extremely friendly and helpful. They even called other locations to see if a tow, or car carrier was available.

SELITA K. 
Rating:
5.0

Your equipment performed flawlessly on my long distance trip. U-haul was helpful when I requested to return the trailer at a different location than originally planned. I would definitely use U-haul again in the future.

DANIEL P. 
Rating:
4.0

Only frank was very nice

NATHAN S. 
Rating:
3.0

They did not explain a charge to me. U-Haul has removed since then which I greatly appreciated. They also didn't tighten down the hitch good as we were not on real level ground. I was very fortunate that as I had pulled over in a parking lot down the road to check everything, a U-Haul rep in a pick up truck passing by saw me and stop. He was very helpful and assisted me. His timing was perfect and I wish I had gotten his name.

Steven J. 
Rating:
4.0

Customer did not leave a comment.

edwin A. 
No reviews have been submitted for this location.

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