The price coming home was way too high.
JAKE B
Customer Reviews for Oconto Truck Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience, quick transaction.
Dustin RGood customer service
Michele SVery satisfied with customer service. Ryan was very courteous and knowledgeable
Jody DThe wiper motor was not hooked up properly so we had no wipers on the road and it cost us an entire travel day.
Jerry GDrop off was easy and the gentleman was kind
Charles BProfessional
Maikel CI had to call to get billing or checked in ???
Ron BUhaul scheduler got me a better drop-off location due to the original location not accepting drop-offs (lucky I called ahead of time). Your system needs to better communicate what locations accept what.
Eric THelped with my trailer lights when they didn't work a well right away.
Andrew CHe was very friendly and knew what he was doing. The trailer was dirty and full of snow. It had just snowed out, not sure if that is why it was full of snow on the outside only.
Steven LThe truck ran extremely well and the service was great. I will use this location again when I need a truck. Thanks
Thomas HNothing needed improvement
Kayla SI Had a pickup time of 1pm, called to confirm my reservation, gentleman told me the truck was not available and did not have an eta and would call me when he had it. I ended up going there around 2 to see what the deal was because I had people helping me move and was on a time crunch. He was not kind and told me that he didn’t have the truck and that he could not give me what was not available. Well, it turned out he leant out the uhaul that day to someone that was getting their truck worked on at his shop . Not only was I unable to grab the truck in town, I had to travel 20 miles down to oconto, and wait for my truck! Reservation was 1pm, I did not get in the truck until after 3pm. Not cool. What’s the point of a reservation at this place? This guy was not all that kind either... Total screwball. For the inconvenience, I don’t think I should have been charged full price for this truck. I’ve used UHaul in the past and never had complaints until this one. The pick up location situation was unexpected and annoying.
Shannon HImprove web portal for uhaul licensee to allow faster check in/out. Website kept crashing on him or giving him errors which slowed the process down. What should have taken him less than 5 minutes, took 20 due to web portal issues. Overall gentleman at drop off was friendly and provided great customer service
Andrew MThe Ford F650 was a pile of junk. Chugged and jumped around at any mph over 40. Felt like I needed a extra seat belt just for my chest and stomach. Awful moving truck. It was while it was empty or loaded.
Jammey LNothing. I explained what I needed the trailer for and Nick found exactly what I needed. Amazing service from start to finish.
Mark AWe needed to rent a trailer to pick up some patio furnature, and the people at the Oconto U Haul were friendly and very helpul. They made the whole experience a good one, and I would rerecomend them to anyone. A++ experience
Charlie TThe vehicle reserved was not available after reservation was made a month in advance. Had to drive an additional 40 minutes to pick up at another location for a smaller model than was reserved. Notified of change day before pick up. Never a sorry or apology for the inconvenience. Reserved moving blankets not available at pick up. Started with a 1/4 tank of gas. Would never refer anyone to use your services - a simple apology goes a long way. You have major logistical issues and mediocre customer service
Kylene AAt least put gravel in the unimproved dirt parking lot!
Daniel ENo signs for the door. Could hear people working inside but NO clear entrance. Was hard to figure out what we were supposed to do. Driveway area was pure mud and if we had been in a low profile car, we would have been stuck!
Jennifer bFind better fuel mileage vehicles
Patrick Hnothing
Gene LNot a thing it was wonderful
Scott JFriendly customer service.
Lucy WEverything was perfect. Thanks a lot!
Svetlana MUhaul changed our pick up location the night before. This was inconvenient as we had movers meeting us at the original location (Sobieski). Once reserved, Uhaul should not be allowed to change pick up location without asking customer first!
Lisa BFacility was closed. Make a call to affirm that I dropped off the equipment. Owner was great at follow through to send email receipt to verify that I did.
MARK DVery helpful and no pressure to by things I did not want
randy sPickup app is really clunky. I booked in advance I don't understand why I had to get verified when you have my social drivers license number and card details
Thomas SHad to go to this location instead of the one that I had oringally made a reservation at due to them.not having the truck size I had a confirmed reservation for. Didn't get the reservation guarantee uhaul claims. Representative told me I had to go to a location that would have added 15-20 extra miles or cancel the reservation. Thankfully this location had the size but the Representative didn't offer this location at all, I had to find it myself and make another reservation.
Gregory KLeave instructions for what to do if the app fails and have you to do contact less drop off.
Kyle LTruck interior was dirty, otherwise everything was easy
John MLots of different trucks, well maintained property.
Garrett BNick was super helpful all the way through the rental process
Norman SN/A
Angel MThey were professional and honest!
Bob DClean and easy place to drop off
enrrique CDropping off the trailer is a bit of a bear through the phone app. You need to simplify it a bit. Give experienced people an option for fast drop( without all the instructions).
DANIEL KFast, friendly service!
Nick BNo receipt of amount paid, not clear on what i paid - rather then him solving the problems, he pushed it of onto me to solve his account problems. Not professional
Mark HNo one was available at this site. The doors to the building were open but no one was there. I was told people would be at site for drop off. I used this site only because I was to receive price reduction. I haven’t seen my price reduction yet.
Paul SApp was busted could not dispute that there was fender damage before pick up or the miles was slightly off. Store wasn't open during their posted hours so couldn't ask for help. And I sat on hold with customer support for an hour til I gave up for I was loosing daylight and my schedule time.
jesse vHad to drive from Green Bay for the trailer and then back
Susan KVery helpful when it came to hooking trailer to truck. owner loaned us an adapter for trailer and also located and replaced a blown fuse on truck at no charge. My highest praise for this place. Thank you in every way possible. All my friends and relatives know this story. BIG BIG Thanks!!!
Randall PGreat service as always
Michael H