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JOVANNY B.
Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Deano runs a smooth operation. Highly recommend !!!
Dennis B.Busy location with a full line of equipment. Helpful operator who assisted in the required phone apt needed to rent. Everything is paper less.
rick T.Always an easy rental. Courteous friendly and fast.
CRAIG T.Dean is amazing. Not only great service, but great council as well. Don't underestimate the wisdom and understanding of this gem of a human being.
JEFF B.Great thanks
SCOTT W.Have the truck cleaned off of snow, and WiFi is not good in order to do the pickup when the store is not staffed. It took long to complete in order to get keys to get going.
EVA C.I'm new to U-haul but their service is incredible and amazing. I do the self- pick apps and it was super friendly and easy to navigate. It was super helpful. Thanks U- haul company. I will use this company again.
ALISTER R.Don't be out of vacation when pickup in store was selected. Nicer maintained trucks. Had to waste gas before I even got to drive it because ice was so thick on the windshield. Bumper looks like someone hit something and was never fixed. Cracked lights never repaired.
Cody K.I'm not sure how much control you have over this, but when I was at the store to pick up my truck the Uhaul App didn't recognize my location. Then the App also wouldn't let me scan store barcode. It took me like 45 minutes to work through this on the phone with a Uhaul person! We did get through the problem, the woman that helped me was great! But 40- 45 minutes, that was not a good way to start my move. To whom ever reads this I would like a response, to hear if they think this acceptable??? Thank You
JASON S.Fast, easy, friendly. Appreciate the great service.
Brian B.Fix you're app does not work on an LG phone. Had to use my computer
MARK S.Dean does a great job.
MARK P.The location was fine, It was the U-Haul customer experience that was awful! We were pushed back about an hour because my husband spent over an hour on the phone due to a "glitch in the system" that i was told later on is a very common thing... what?? This was for a pretty heavy situation and we were on a tight timeline for the day so it just added a lot of stress. I then spoke to someone after the fact who said they would give us a refund and got an email for money off our next rental. Yeah right!
Axel U.Originially was supposed to be $37.00 for a 2 day rental on a trailer. because i didn't know how to check out on my phone, I was charged for another day and was billed $80. Not a good way to do business as the store knew it was being dropped off on Sunday. Disappointing to say the least.
James S.Great service, very helpful. Our go to U Haul rental place.
Richard P.I feel Im a regular between moving kids to and from school to inbtween homes the service and professionalism remains consistant. Thank you Uhaul Oconomowoc!
John D.Wasn't the location that was a problem. There was a period of time the attendant was not present and the app did not function properly. It did not offer that location as a selection so I had to contact customer service to finish my return. The app was not very intuitive and it was frustrating.
Shanda L.The U-Haul web site works like shit could not return through the web site and when I called U-Haul help I was on hold for over 40 minutes I gave up and waited to take with the people I rented from they where great U-Haul corporate can kiss my ass
Tobias K.They went out of there way to help my needs
Bryan B.Good availability and friendly service already there
Reid E.The app to return the truck needs work. It kept glitching so that I could not enter the "return equipment" feature. It took an unreasonably long time to check the truck back in. The location where I picked up the truck, however, was terrific and a pleasure to work with.
Robert T.Everything was great 👍
Cary M.Dean is great to work with as always!
kevin K.Owner was a great help and very friendly, would highly recommend using this location.
Brian M.No help with trailer set up. The man there was hurt so I understand he couldn't help but no extra help was provided. Told 2 women to go out there and good luck lifting a 2000 lb trailer. Even had me take the picture to submit to U-Haul of the hook up
Kylie B.I just received this message from the clerk at the Oconomowoc location. He responded to my review. Please address your people and their lack of customer service skills. “ “ Hey Mark, this is Dino at U-Haul. I just wanna know let you know that you're a complete asshole. I fucking rotator surgery and now you're banging me on online of how I operate my business. I'm lucky I was even open. I was gonna close, but I opened up just for a couple customers to take care of them. I did the best I could with what I had I would appreciate a new review because I did the best I could and yes your wife was wonderful. She helped out she did a lot for me. I can't do anything I was not supposed to go outside and slip and fall and re- injure my surgery. Just wanted to let you know you're a complete asshole so you know what if you can redo that for me I would really appreciate that. Thank you. Have a great day.…â€
Mark S.I'll be renting from here again. Delano was very helpful and working only 3 days after major surgery. Thank you !
Deb B.Owner is consistently personable, kind, knowledgeable, experienced, and easy to work with.
NATHANIEL R.The owner is a great guy. I showed up without a reservation and he happily helped me even though he had to dig out and get all the trucks ready for customers after a major snow storm of about 14†of snow.
Donald P.I dropped it off after hours.
Richard I.Friendly and helpful!
VICKIE B.Dean is great. Knowledgeable, responsive and helpful. Thanks. Mark Petri
MARK P.Deano is a wonderful person to work with. He answered my questions prior to rental & when I returned the trailer, he made sure that I didn't have any problems.
Jennifer F.This location works awesome. The owner is a great guy and very helpful!!
BILL S.We loved renting in Oconomowoc, but this time we never received an email with our total final pricing??? Confused.
Dan G.Dean was so helpful
Michael G.Great people to work with !!!
John B.Fire the guy
Terence G.Smooth and easy as always. Renting online and picking up here is just so simple.
Dave G.I had to drive about 20 miles to pick up my truck and another 30 miles to pick up the trailer. That took up half of a day.
John W.I have never in my life, had so much trouble renting a truck! Not kidding.. I spent an hour of my rental time trying to get the app pickup to work. Your phone calls to two references is absolutely ridiculous! They come through as a telemarketer call, and all spam filters reject the call! I set up my account online and uploaded all needed information only to be forced to do it all over again at the time of the pickup! It's fortunate I had family members all waiting for this truck, otherwise your operator wouldn't have had two people to call! I was actually close enough to this location to walk.. and I'm glad I didn't as it took two of us to figure out the stupid calls weren't going through because of the labeling of your system. I will never use your trucks again! Ever! And I will never recommend them to anyone else.. and don't tell me the location is getting my vehicle check and ready for me. It's a lie. It was covered in snow and ice that I had to clear off. Horrible company! Horrible experience!
Stephen R.I've dealt with the guy who runs the place feels like forever and he's always great This is my favorite U-Haul place!!
Dawn T.Local and very convenient.
LOIS J.Picked up the trailer, had light trouble with the truck. Attendant was very helpfull, even with the phone call to get the card #. Overall was a great experience.
Frank H.Owner was awesome always very helpful. 5 star service
Lance A.I accidentally submitted a negative review, I tried to rent a truck from u haul in Watertown and was told he would be there at 10am and he was nowhere to be found.... he never explained any of the details. However the man at u haul in Oconomowoc was absolutely awesome. Polite, friendly and extremely knowledgeable. . He was fast and efficient. If u need a u haul go to the one in Oconomowoc!!!! *****
gerald N.As compared to other newer Uhaul places I've used, the show room could use an update but for functionality and service it can't be beat.
Paul W.Always friendly and happy service.
Robert D.Awesome experience...
JASON P.Dean is great! He was helpful, professional and friendly!
Julie W.Very nice people here. I have rented from here probably a dozen times because it has always been an easy process. My only concern is the new digital return process that is extremely annoying and difficult depending upon the location.
Joseph B.Everything went perfectly and customer service was outstanding
diane L.This location NEVER fails !! ALWAYS and easy process with nice, clean and most of the times, newer equipment. Deano does a great job !!
Dennis B.Very friendly and helpful when I picked up.
Paula S.