Customer Reviews for O Brians MFA Service
(U-Haul Neighborhood Dealer)

108 reviews

501 S Cleveland St   Fayette, MO 65248
(Hwy 5 S)

(660) 248-1037

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 248-1037

501 S Cleveland St
Fayette, MO 65248
(Hwy 5 S)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Oran Boulden 
Rating:
5.0

Spot on. Let’s keep it!

JOSHUA KIRBY 
Rating:
5.0

Customer did not leave a comment.

Tiara Patrick 
Rating:
3.0

Not the friendliest man to work with. He did help to unhook trailer then just walked off.

Dennis Long 
Rating:
5.0

Customer did not leave a comment.

noel norman 
Rating:
5.0

Everything went good.

Ronnie Lessly 
Rating:
4.0

The owners were lovely.

Oscar Joel Schaffner 
Rating:
5.0

Customer did not leave a comment.

Gentry Cleek 
Rating:
5.0

Customer did not leave a comment.

ROBERT QUIMBY 
Rating:
3.0

Customer did not leave a comment.

Bruce Crutcher 
Rating:
5.0

Customer did not leave a comment.

Kimberly Wyatt 
Rating:
1.0

Customer did not leave a comment.

Dennis Kriegh 
Rating:
5.0

He was super even though he had trouble with his internet

Dolores Cramer 
Rating:
2.0

Customer did not leave a comment.

Darrell Welter 
Rating:
2.0

Computers were down. It took 1.5 hours to hitch up trailer. Time I could have used loading. Facility where I dropped off trailer in Duluth, MN was very fast and efficient, however.

jerry johnson 
Rating:
5.0

O'brians was more than accommodating for me. He located a trailer and worked to set a long 10 day term. Your columbia company store was rude and did not want to work with me at all! Your trailers are top notch to pull.

Warren Schlotzhaure 
Rating:
5.0

Awesome, there friendly and helpful.

Mary Valentine 
Rating:
4.0

Customer did not leave a comment.

robert beun 
Rating:
3.0

When I received the truck it had cacked mid on the out side everywhere looked like it had been drove through a cow field I had to wash it before turning it in

Jacob Cochran 
Rating:
5.0

YOUR EQUIPMENT and SERVICE in FAYETTE, Missouri are outstanding as it is. Please, do not change anything. Thank You J R Martin

John MARTIN 
Rating:
5.0

Understanding with issues related to sudden 16 inch snow storm.

Eleina Gridey 
Rating:
4.0

I got what I needed. One reviewer above must have never done business in a small town before - multitasking is required. Also, those who read the comments should keep in mind the person that is being referred to in the review would have given the shirt off of his back if asked.

JB Waggoner 
Rating:
5.0

Customer did not leave a comment.

STUART MARSHALL 
Rating:
3.0

Customer did not leave a comment.

William Crawford 
Rating:
1.0

Took almost an 1hr to pick up my trailer and to drop it off. The gentleman was nice. But, had no paperwork ready each time. Plus, printed off the wrong paperwork when I had to drop it off. I dont feel I should have waited more then 20 mins to pick up or drop off. I did the Express pick up already online. He didn't seem bothered by his speed or that he was holding conversations with other people and not working on getting me out of there both times. I wont ever go back to this location ever.

Alison Schubach 
Rating:
3.0

Customer did not leave a comment.

john james 
Rating:
5.0

Customer did not leave a comment.

Kent Monnig 
Rating:
3.0

Again, your review is lacking the correct questions, the facilities were nice, the staff were great, but I will never rent a Uhaul again. Your prices are too expensive. I could have rented a Penske truck bigger size for less money! The amount I ended up paying, I could have hired professionals. Very disheartening, I recommend people rent Penske trucks from Lindsey in Columbia, way cheaper and just as nice and clean!

Tracie Slotwinski 
Rating:
3.0

Customer did not leave a comment.

Brian Miller 
Rating:
5.0

Customer did not leave a comment.

tracy fisher 
Rating:
5.0

Easy to get in and out of the location. Professional and friendly service.

Cheryl Mitchell 
Rating:
5.0

Customer did not leave a comment.

Kelsy Whitacre 
Rating:
5.0

Customer did not leave a comment.

JENNIFER RAY 
Rating:
5.0

The owner was extremely nice and very helpful. It was the absolute best experience I have had with Uhaul.

Michael Young 
Rating:
3.0

Customer did not leave a comment.

DONNA GOGGIN 
Rating:
3.0

Customer did not leave a comment.

MELANIE GILBERT 
Rating:
5.0

Good experience

DALLAS COCHRAN 
Rating:
4.0

Customer did not leave a comment.

shawna rye 
Rating:
5.0

This is the best place in town to rent a Uhaul. A fun and enriching experience.

Rebbeca Parks 
Rating:
5.0

Customer did not leave a comment.

Shawnie MacElroy 
Rating:
5.0

Customer did not leave a comment.

John Krueger 
Rating:
5.0

Customer did not leave a comment.

raymond day 
Rating:
5.0

Customer did not leave a comment.

RAYMOND DAY 
Rating:
4.0

Customer did not leave a comment.

GREGORY GARNER 
Rating:
3.0

Customer did not leave a comment.

Lorrie Simmons 
Rating:
3.0

I had hoped for just a pickup truck but was given a 15' truck instead...I think it's just because of the location there is a lack of availability of pickups and cargo vand

Alison Cowden 
Rating:
4.0

Customer did not leave a comment.

Adam Grumke 
Rating:
4.0

Customer did not leave a comment.

CAROL WOODS 
Rating:
1.0

Customer did not leave a comment.

connie whitley 
Rating:
5.0

Customer did not leave a comment.

CHRIS REED 
Rating:
4.0

Customer did not leave a comment.

John Pettit 
Rating:
5.0

Customer did not leave a comment.

FRED EATON 
Rating:
5.0

I had good service and the pickup and return were very convenient.

WAYNE WALKER 
Rating:
5.0

Great customer service here as well.

Joesph Tillman 
Rating:
3.0

Customer did not leave a comment.

JOY Flanders. 
Rating:
5.0

Customer did not leave a comment.

Vickie Weathers 
Rating:
3.0

Customer did not leave a comment.

DANIEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

JB WAGGONER 
Rating:
3.0

Customer did not leave a comment.

heather holliger 
Rating:
5.0

Customer did not leave a comment.

John Danner 
Rating:
3.0

Customer did not leave a comment.

nanette young 
Rating:
5.0

Very friendly and helpful! It was quick and easy which made the end of a long move so much better!

JOHN COLEMAN 
Rating:
3.0

Customer did not leave a comment.

DONNA GOGGIN 
Rating:
3.0

truck was dropped of while no one was there

NATASHA CASTLEBERRY JH2823A 
Rating:
4.0

They were very good about checking the truck over and making sure I wouldn't have any issues. Easy pickup and drop off.

PATRICK KEMPF 
Rating:
1.0

N/A U-Haul failed to provide a truck that had been reserved. I used another company.

Greg owen 
Rating:
5.0

Customer did not leave a comment.

Dan Dobson 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH OVERSTREET 
Rating:
3.0

Customer did not leave a comment.

SUSAN RIGG 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CRAWFORD 
Rating:
5.0

The Fayette, Mo. location and owner were great. National U-Haul was NOT. After arranging for pick-up IN FAYETTE (which was necessary for our family, with triplet boys graduating from Central Methodist University on May 10, and all going in DIFFERENT directions after graduation), SOMEONE sent a text (which I did not quickly retrieve) on graduation day that I would HAVE to pick up the truck IN COLUMBIA, MO (25 miles away in the wrong direction) at a different time (12:00 noon) rather than the scheduled 10:00 a.m. time in Fayette on May 11. After calling the local owner about the problem, he initially tried to get it fixed, with only a different text coming from SOMEONE that I STILL had to pick up the truck up in COLUMBIA, Mo. by could then do so at the 10:00 a.m. time originally scheduled -- again, still not possible for me. Your LOCAL owner recognized the problem throughout, and he, himself, drove over on Saturday, May 10, and got my truck and drove it back to Fayette so I would have it at 10:00 on May 11 AS ORIGINALLY SCHEDULED. The local owner is a saint -- U-Haul corporate is NOT! Because of the CORPORATE run around incurred, I DOUBT I will use U-Haul again -- can't take the chance of them "changing the rules" later, when I possibly won't have a "saint" on my side somewhere.

PAUL KING 
Rating:
3.0

Customer did not leave a comment.

danny nation 
Rating:
2.0

Customer did not leave a comment.

BRAD HILL 
Rating:
2.0

Customer did not leave a comment.

LAFRANCE CAMILLE 
Rating:
5.0

This gentleman could not have been more obliging!! He told us where to go for utilities. Post office. Banking. And trash. He even called someone to help us obtain a storage unit and drew a map for directions. The best!!

DARIN WEAVER 
Rating:
4.0

Customer did not leave a comment.

dennis shannon 
Rating:
1.0

1) 40 minute drive to get to this location - not convenient 2) Was told the gas was full - not full, 1/4 tank gone. $60.00 to fill it up before I even began loading!!!!! 3) was given "extra" miles and an "extra" day, which, when the truck was returned they wanted to charge me for extra miles (19), and $40 for an extra day. Not a happy customer!!!!!!!!!

REBECCA PETERS 
Rating:
2.0

The computer system was down and it took more than an hour to pick up my uhaul.

BRENNA SHANNON 
Rating:
5.0

Ken O'Brien is an outstanding representative for the U-Haul corporation. He is kind, patient, and thorough. Would do business with him again in a heart beat!

CAMILLA HORNE 
Rating:
5.0

Customer did not leave a comment.

DANIEL DOBSON 
Rating:
3.0

Owner extremely helpful and informative.

PATRICIA CUNNINGHAM 
Rating:
1.0

rude as ever and then shook his hand in my face like I was a dog will never do u haul again.

Juistin Mills 
Rating:
5.0

Customer did not leave a comment.

THOMAS PAYNE 
Rating:
5.0

Even after a major snow storm my truck was ready to go. Clean and even warmed up. Kenny was very friendly, we got everything done quickly and I can't be more satisfied with the service I got from O Brians.

joe soener 
Rating:
3.0

is there any way that you could email to me the contract with the amounts to the above noted address, the email option is so good for organizing paperwork. I liked your new trucks and through the years i have rented over 30 units (trucks & trailers) and I would have thought that you would have had some kind of loaded computer program that would have my name in there somewhere since I ordered the truck or trailer and I paid for them. Even the local lawnmower shop who I buy from every 3 years has my name whenever I come back to see him. you might try it track you customers especially the ones that return visit and pay your wages!

JOHN CZUBA 
Rating:
3.0

Customer did not leave a comment.

GWEN WILDER 
Rating:
5.0

Customer did not leave a comment.

Dan Dobson 
Rating:
5.0

Please refer to other comment.

DOROTHY LEHENBAUER 
Rating:
3.0

I dropped off the trailer after hours. The location was closed.

CHARLES BROWN 
Rating:
3.0

Customer did not leave a comment.

SHARON IVY 
Rating:
3.0

Customer did not leave a comment.

stephen doggett 
Rating:
5.0

Very good representative of your company.

austin LYNCH 
Rating:
4.0

Have the truck at the location indicated by the customer. I had to drive an extra 20 miles to get the truck. Next time I'll shop for a rental.

James Gerding 
Rating:
3.0

the gentalman was very helpfull and went out of his way to help with some wirring problem at no charge

donald jones 
Rating:
4.0

Customer did not leave a comment.

KEVIN ATWOOD 
Rating:
5.0

Customer did not leave a comment.

Dana Bair 
Rating:
1.0

Location in Fayette very run down gas/repair station. Owner very friendly but store very run down. Not good impression for U-Haul

DAN BOECKMAN 
Rating:
3.0

Customer did not leave a comment.

MARY HUMMEL 
Rating:
4.0

Customer did not leave a comment.

billy hall 
Rating:
4.0

Customer did not leave a comment.

DON BRADLEY 
No reviews have been submitted for this location.

Additional Services at this Location

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