Customer Reviews for Northwest Gas & More LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

No improvement needed Customer Service was EXCELLENT!!!

Rating:

3.0

I was charged for fuel and retired with more than started.

Rating:

5.0

Nothing

Rating:

1.0

You should take equipment away from this location. I had to wait for the lady at the counter to call someone, then hand me the phone to be told what trailer to use. I also had to hook up the trailer myself after dragging it out of the field it was in to my truck. This took about 45 minutes. On top of that the lights didnt work on the trailer so i had to fix that which was money i didnt have.

Rating:

3.0

The trailer we rented was clean everyone was very nice. We had some issues with the lights. The left blinker did not work at all.

Rating:

3.0

Location

Rating:

4.0

The U-Haul app performed very poorly...crashing on several occasions. I was not able to return the equipment (on the app) at all.

Rating:

2.0

My order was changed to this pickup location which was 20 miles out of my way. I made the reservation months in advance. The employee couldn’t find my reservation. When I produced the printed reservation she still had trouble locating my reservation. This location provided me me no printed information to travel with.

Rating:

5.0

Great representative

Rating:

2.0

If you have a reservation here FIND A DIFFERENT LOCATION !!!!!!! when I arrived to pick my unit up the old lady at the counter was rude and act like I was bothering her,,,, It took me over an hour to pick up my unit,, NO one is available at this location to help hook up trailer... when I returned my trailer,, AGAIN she act like I was bothering her !! Only good thing I can say is I had a newer trailer that was in good condition,

Rating:

3.0

Make sure you have your reservation info accessible in case you can’t access the internet. The woman who owns the business spoke with me over the phone and was very professional, helpful and friendly. The trailer was clean and operated properly. The woman at the counter acted somewhat inconvenienced by us. She was kind of rude. I’m going to go with she was having a bad day.

Rating:

4.0

Good job no complaints

Rating:

4.0

Ms Fee was very helpful and very accommodating. She restored, to an extent, the good name of Uhaul and made the very bad experience we had at the other location in Dunn NC fade away. I would recommend Ms Fee. The only negative was that the truck had 1/4 tank of gas instead of 1/2 tank. We were already running 2.5 hours behind schedule due to Uhaul's inefficiency and the poor customer service.

Rating:

3.0

Be sure to sign-in online before getting to the store.

Rating:

1.0

No one on staff is physically able to lift a trailer off the hitch. Had to ask a by stander to help ME lift it off.

Rating:

5.0

Na

Rating:

5.0

Keep doing what you're doing!

Rating:

1.0

It took over an hour to get truck and now I have been over charged. Still waiting for my refund. They said the corporate office has to look into it.

Rating:

5.0

Nothing

Rating:

3.0

Fortunate for me this location was open late. My son broke down on the highway at night in the cold and rain and had to have his vehicle towed. I made a quick reservation to rent an auto transport and got a confirmation #. When I arrived at this location my confirmation and reservation were non existent or the the U-haul representative didn't know how to locate it. An auto transport was available but the u-haul representative said he had to create a new contract. This took the representative over 45 minutes. My son was over an hour away and now had to wait additional time while the contract was created. The representative said it was a slow server and cell service was not good.Once the new order was created I was on my way, picked up my son and his vehicle and brought it home. Then we returned the auto transport approx. 15 miles further away from our home. I was told I could check in the auto transport after hours on the u-haul app. The U-haul app did not work at this location cell service was horrible. We were tired and it was after 1:30 in the morning so we home. Next day I checked the contract order and fees and noticed I had been over charged. I had been charged for furniture pads and a dolly. I did call this location first thing in the morning to confirm I had returned the auto transport and to question the furniture pads, and dolly. The same U-haul representative did apologize for the error, again blaming his lap top but he did send a message to the field rep. to correct the error which was done. I did notify customer service to make sure they knew the hard time I had and also to make sure I was not overcharged. I have rented a lot of equipment, trucks, and auto transports in my lifetime from U-haul and I am not a new customer .I generally write a good review but I just had to let out my frustration with this rental. The good in all this is that equipment was in great working order. and I would recommend U-haul for your rental needs.