Customer Reviews for Northwest Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing

Rating:

5.0

Nothing

Rating:

4.0

The trailer I rented was old and needed some repairs I think it should be replaced. All in all it worked ok

Rating:

5.0

excellent service very nice and friendly

Rating:

5.0

quick and painless processing. Reps made sure all the connections were safe and secure. Great experience.

Rating:

1.0

I had a 14 hour drive. After I was checked in, they sent me to wait for 30 minutes. I called twice and each time was told someone was on the way. To my disappointment they were not. They need to decide which business is there priority. Once he came to get me the dolly. He was very professional.

Rating:

5.0

Inside wasn't the cleanest, and they missed my furniture dolly. Getting the keys without have to interact with anyone was great, would use again.

Rating:

5.0

Very nice. They hooked it up and made sure lights were working.

Rating:

5.0

The drop-off was a little confusing after hours, and when even the U-Haul customer service office is closed, it takes a few minutes to figure everything out. I don't consider myself a dumb person, but I sure felt dumb trying to figure out the process, mainly because I had never been to this location before. 🤷‍♂️

Rating:

5.0

Super friendly when I called, and accommodate me when I came in. Great Place

Rating:

5.0

I don’t blame the location at all for my dissatisfaction. They don’t arrive and open until 830 yet UHAUL allows you to make reservations before the open and after they close. The employees told me how they regularly tell UHAUL this yet UHAUL is too incompetent to change anything

Rating:

3.0

I would not recommend because the shop is an overt Trump supporter with support posters on the wall. If i did not need the truck at that literal moment, i would have tried to find somewhere else. People were polite enough, building didn't seem clean though.

Rating:

5.0

There is nothing to improve. I had a perfect experience with this company and will always use them and will recommend them to everyone.

Rating:

5.0

Very friendly and easy rental.

Rating:

3.0

They didn't have the dolly or blankets we reserved.

Rating:

3.0

All good

Rating:

5.0

The staff was helpful and friendly

Rating:

2.0

The app was the biggest pain to get to work and then to have my information verified by someone online was nuts and took about 30min. I had movers at the house waiting for me to show up with the truck so very disappointed with the online service.

Rating:

5.0

Excellent service and the motorcycle trailer was perfect

Rating:

3.0

Very hard to get the truck out of the lot. The truck was parked in by other uhauls. Took a good 30 mins just to try to get it out of the lot. Ordered a cart and never received the cart. When we went to get the key the whole box literally fell off the wall since it was so lose and barely holding on.

Rating:

2.0

I requested to have blankets and I never got them.

Rating:

5.0

Wet helpful, friendly and convenient!

Rating:

3.0

Passenger mirror was loose and fell off. They repaired it before we left.

Rating:

3.0

Charge less for miles or lower rental rate

Rating:

5.0

I have rented from this location previously and always receive excellent service.

Rating:

5.0

LOVED THE PICTURE ON THE WALL! A GREAT PLACE TO DO BUSINESS!

Rating:

5.0

The only issue I had was with the ramp on the truck. The ramp is way too short. It needs to be longer by 3-4 feet. The ramp is very steep even on level ground. Either a longer ramp is needed or air ride in the back to lower the suspension further due to a shorter ramp.

Rating:

5.0

I worked with Sharon, at the corporate level, and Jeremy, at the local store, Jiffy Lube in House Springs, MO. They were both very accommodating and were both a pleasure to work with. I experienced several hiccups along the way, but at every turn U-Haul addressed all of my concerns immediately and truly cared about my entire experience.

Rating:

3.0

I tried to return at anotherlocation that was more convenient and after waiting for the clerk to attempt a return wad told I had to take it here. I specifically requested in the reservation and verified at pickup the option to call and determine pickup location when I was ready to return.

Rating:

5.0

You had me covered.... I couldn't ask for anything else

Rating:

2.0

U-Hau in general. I needed truck and car transporter. Used closet one that site showed available. Got there and they don't even have car transporters .. noted as phantom

Rating:

5.0

The rental locations are excellent. U-haul is the problem. I make a reservation online for a specific rental and it is confirmed by U-haul. The day before pick-up every time I rent from U-haul, I receive a phone call from U-haul that my reservation is being modified or cancelled. There is no point on making a reservation with U-haul. They are capable of taking the reservation, they just haven't learned how to "hold" the reservation I request for my needs. These review questions are asking the wrong questions. The U-haul rental location is trying to work with the customer, but U-haul is actively working against the rental location and the customer. It isn't fair to rate the rental location due to U-haul's poor first come, first served mentality when a reservation is in theory supposed to hold a request for a specific needed rental. Renter beware.

Rating:

1.0

Horrible experience at this location

Rating:

3.0

Office was not clean but staff was friendly.

Rating:

5.0

It’s a U-Haul location, not the Ritz Carlton. Good enough. Clean bathroom my wife said. Happy wife, happy life.

Rating:

5.0

The check out process needs work. The rental guy couldn't complete my cc transaction, and after calling U-Haul found out the cc system was down. Why couldn't a message have just popped up on his end? It slowed down my move having to wait 30min to figure it out. Luckily I had cash on me to pay the fee. Rental guy was good, got it handled.

Rating:

4.0

I've been going to this location for years. The lady there is extremely nice and always helpful. I have a storage unit through this location. Very clean and low prices. I never had any issues with them at all. I recommend them highly!

Rating:

4.0

parking area is very small; busy road makes it difficult to access

Rating:

4.0

It was dirty inside and alot of items got wet.

Rating:

3.0

You could make rentals a little easier and maybe the milage cheaper cause it's expensive and maybe have someone be able to service the vehicles because the reverse light was out in the truck I was renting

Rating:

3.0

The place was hard to find and closed

Rating:

5.0

Nothing needed in any way could possibly improve the Excellent service we received. We hold you in the highest regard. Thank You.

Rating:

4.0

It was a pleasant experience over all, lady at reception answered all my questions and also the helper is friendly too.

Rating:

1.0

Literally never got up from their chairs. I had to unhook trailer, safety chains and lights. It was too cold outside they said!! Wow. Towing is obviously their business with a side check from U-Haul. Theses guys are lazy and worthless compared to U-Haul service received in St Pete, FL. Stop their contract. Plenty of people in area without giving U-haul a bad name.

Rating:

5.0

Website reserved the trailer for me in Eureka. I got a confirmation call from High Ridge. The locations are around 10 miles apart so not a big deal but if I hadn't noticed, it could have been a problem.

Rating:

5.0

None

Rating:

1.0

270$ for a one day rental I will never use U-Haul again and make sure others don’t either. Should’ve just carried my shit.