Customer Reviews for Northwest Auto Parts
(U-Haul Neighborhood Dealer)

2,899 reviews

50 Doncaster Ave   Thornhill, ON L3T1L4
(Yonge and Steeles)

(905) 763-2877

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(905) 763-2877

50 Doncaster Ave
Thornhill, ON L3T1L4
(Yonge and Steeles)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you for an excellent customer service.

Charlie E. 
Rating:
5.0

The van I was given was fairly new and equipped with a back-up camera that was handy. It was clean except for some dirt in the cargo area. This was my 2nd rental in about three weeks and I'll require a third rental in a month or so and will use this location again. Have rented on a Tuesday and a Saturday, both at start of day - in and out within 15 minutes. Staff are really good.

Larry G. 
Rating:
5.0

I appreciate it far higher if they inform customers what they should do when they return vehicle with printed paper. Thank you!

Stephen O. 
Rating:
5.0

Have moving pads available

darie V. 
Rating:
5.0

Customer did not leave a comment.

Amin M. 
Rating:
5.0

Customer did not leave a comment.

Saeed R. 
Rating:
1.0

we reserved a 20' truck but when we went to pick it up the tire was flat and they couldn't fix it then they hadn't any same truck to change it. The only thing after 30 Min delay did was to ask us get a smaller truck or check other location which that was not possible for us. We had to get smaller one that cause our moving be complicated and instead of one load and unload we had to did that twice.

Amir B. 
Rating:
3.0

They charged me $10 cleaning fee while I didn't make the truck's hygiene condition any worse. When I got it, the trunk is already full of debris.

Jiachen Z. 
Rating:
4.0

Customer did not leave a comment.

Hyun Chan P. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

KIHO C. 
Rating:
5.0

The young man who handled my transaction when I arrived was very pleasant and efficient. The van was in good shape except the windshield wasn't clean on the inside and driving back to the outlet at the end of the day, into the sun, was quite challenging. I brought the vehicle back about 10 or 15 minutes after 4:30 and the outlet was closed, but the key drop-off was easy to figure out. My only suggestion to improve the experience is to give the small office area a clean-up and coat of paint for a more professional appearance. Otherwise I wouldn't hesitate to use this location again.

Larry G. 
Rating:
5.0

Everything is always great at this location and with their vehicles. My only suggestion would be to check that the vehicles have adequate window washing fluid, especially during the winter months as my cargo van unfortunately didn't have any.

RANDALL B. 
Rating:
3.0

I have already booked pads but no pads was available !!!!

FARHAD A. 
Rating:
5.0

Customer did not leave a comment.

BONDARCHUK O. 
Rating:
5.0

Customer did not leave a comment.

hamid A. 
Rating:
1.0

Be on the location and deliver the truck to your costumer and not to charge the client for damaged which he has not done it

Akbar G. 
Rating:
5.0

The van I rented wasn't as clean as other times I've rented but understandable due to the time of year. Still reliable vehicles and excellent staff at this location.

LISAA T. 
Rating:
2.0

Our truck had a leaky ceiling. Our belongings inside got soaked. Can provide pictures

CHRISTOPHER MATT G. 
Rating:
5.0

Customer did not leave a comment.

Sergey B. 
Rating:
5.0

Customer did not leave a comment.

kwang-sub N. 
Rating:
5.0

Customer did not leave a comment.

vusal H. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
5.0

I think this location is the best customer service and reasonable payment , five 🌟 star's

Jahangir B. 
Rating:
5.0

Customer did not leave a comment.

Gilbert A. 
Rating:
4.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

Customer did not leave a comment.

Romans B. 
Rating:
5.0

Customer did not leave a comment.

kwang-sub N. 
Rating:
4.0

The van I rented was perfect for the supplies I had to move. It was very clean and the puck up and drop off process was very quick and effecient.

frank C. 
Rating:
5.0

Customer did not leave a comment.

BB E. 
Rating:
5.0

Very friendly and helpful staff.

Chi Shum H. 
Rating:
5.0

The vehicle was ready for pickup as requested. It was in good condition and debris free.

SID N. 
Rating:
4.0

Fast reservation (same-day), fast check-in and checkout. Good location, not far from TTC Yonge and Steeles stop.

Eduard A. 
Rating:
4.0

Customer did not leave a comment.

Fatemeh H. 
Rating:
4.0

Customer did not leave a comment.

david P. 
Rating:
5.0

The app and website were down when I was trying to return the vehicle so I was nervous to leave until it came back up. This was the only hiccup in my experience.

J. Marc S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
1.0

Customer did not leave a comment.

Theodosios K. 
Rating:
5.0

Wonderful customer service thank you!

Moshe S. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Maqsood H. 
Rating:
5.0

Customer did not leave a comment.

ANDY A. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Tak Shu L. 
Rating:
5.0

Customer did not leave a comment.

BB E. 
Rating:
5.0

Customer did not leave a comment.

Jung Kyu H. 
Rating:
1.0

She was told me .80$ per mile but when i return it u charge me 1.43 per mile that's cheating

mohamad A. 
Rating:
5.0

There is no blanket for my furniture, I checked several branches 😑

PAYAST C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

JASANI V. 
Rating:
3.0

The young lady at this location was excellent to deal with a little far for us to go for pickup no trucks were available near our location the truck was not very clean inside 1st time this has happened

Jannette C. 
Rating:
2.0

No furniture pads, no furniture dolly, regardless it was ordere online. Forced to rent appliances's dolly instead. Truck was clean and well maintained.

Mikhael L. 
Rating:
5.0

Good

mostafa A. 
Rating:
4.0

The steering wheel of the truck I was driving was tilted about 15 degrees to the left.

kyu H. 
Rating:
5.0

The agent was also friendly and helpful.

Lisa N. 
Rating:
1.0

The van was so FILTHY that it was unbelievable that it was available for renting. The smell also was so bad that I had to drive with doors open the whole trip and most probably some of that small got into the stuff I was moving. I took a nice video showing the interior and will post it on youtube so you can see what I meant by filthy and it was not an exaggeration. The checking was fast and smooth so that was the best experience with this rental but never again I will rent from this location.

Gavril G. 
Rating:
3.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

I only use this location whenever I am in need of a vehicle.

Rowena L. 
Rating:
4.0

Customer did not leave a comment.

Clark G. 
Rating:
1.0

Make your quotation accurate, it cost me double and you didn't give me a dolly despite me booking one online.

Pedram B. 
Rating:
4.0

Customer did not leave a comment.

Christian B. 
Rating:
4.0

Customer did not leave a comment.

JOONIK C. 
Rating:
5.0

Customer did not leave a comment.

kevin J. 
Rating:
5.0

Customer did not leave a comment.

JACQUES L. 
Rating:
5.0

The customer service was great and the location is convenient and organized. The van I got was extremely dirty, spills of some kind everywhere, front and back. I do understand it's a van that people use to move things but there should be a minimum cleaning in between customers. I was disgusted to touch the wheel, it was sticky. The amount of dirt in the car is not from one customer, this van has not been cleaned for a while. It's not right that I have to put my clean items on other peoples dirt. If it was just some crumbs or dust I wouldn't complain, this is not the case here, please take a look at the van. Otherwise it was an easy transaction and the van drove well. Thank you

anat A. 
Rating:
4.0

A few seats for customers who may have to wait.

jaspreet S. 
Rating:
5.0

Customer did not leave a comment.

Iluminado P. 
Rating:
4.0

Staff was courteous and helpful

Teresa K. 
Rating:
5.0

Customer did not leave a comment.

BAZYEL B. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
5.0

Service was great! I am only recommendation. Is to extend Saturday abs have Sunday's open

KARIM B. 
Rating:
1.0

the bill is not fair for me !! sorry the bill is not acceptable ! the car was old and there is no digital fule meter and finaly the bill is not fair ! bad experience for me

Jahangir B. 
Rating:
4.0

Customer did not leave a comment.

Jeahoon Y. 
Rating:
4.0

Customer did not leave a comment.

Kianoush Y. 
Rating:
1.0

Front counter staff charged me for insurance after I said we didn't need it. She was dismissive when I called to dispute the charge. Unprofessional.

Stephanie J. 
Rating:
5.0

this location is extra ordinary with excellent staff

Jahangir B. 
Rating:
5.0

You did a good service i am happy

Antonio Jr M. 
Rating:
5.0

Customer did not leave a comment.

Hossein M. 
Rating:
5.0

Customer did not leave a comment.

gunwoo G. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
5.0

Customer did not leave a comment.

Oleksii S. 
Rating:
5.0

Customer did not leave a comment.

BB E. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

YEE CHEONG MAURI C. 
Rating:
5.0

Customer did not leave a comment.

BB E. 
Rating:
5.0

Customer did not leave a comment.

Pejman N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

FRANK G. 
Rating:
4.0

Customer did not leave a comment.

mir E. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
4.0

Customer did not leave a comment.

Byeong-wook G. 
Rating:
1.0

There were plastic boxes and a box cardboard box filled with trash that was in the back of the van, but we only found it once we had arrived on-site at our first destination. We didn't touch the stuff and it took up valuable space that we could have used, but it wasn't ours to throw out and we didn't have time to deal with it. We returned the van and once we got the invoice we saw that they had charged us a cleaning fee. ALWAYS CHECK THE BACK AND TAKE PICTURES OF INSIDE AND OUTSIDE THE VEHICLE SO THE DEALER CANT SCAM YOU.

Moshe W. 
Rating:
5.0

Customer did not leave a comment.

BISWAJIT D. 
Rating:
4.0

Keep the interior of the vehicle clean. Ask if the customer has driven that kind of vehicle he is renting, if not, take time to brief him a little abt vehicle.

garrido M. 
Rating:
5.0

Customer did not leave a comment.

Davids L. 
Rating:
5.0

Customer did not leave a comment.

lawrence K. 
Rating:
5.0

Customer did not leave a comment.

BEHDAD S. 
Rating:
5.0

Customer did not leave a comment.

Noor A. 
Rating:
5.0

Convenient location, amazing service

AARONALEXANDER T. 
No reviews have been submitted for this location.

Additional Services at this Location

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    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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