I reserved moving pads over a week prior and when I arrived they did not have them. Why reserve them?
Kevin S
Customer Reviews for Northgate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be easier if the tank started out full because it is hard to fill the tank exactly halfway up or exactly 3/4 full.
david mGreat customer service!
Jayme FThe gentlemen that helped me was very nice, courteous and helpful. I would highly recommend this location and will absolutely return if services were needed again!
tarra cGreat friendly help , service. Seemed ready to get you on your way in a UHaul. Smile. Tony L
TONY LI paid for a dolley to help move heavy items. It wasn't provided even though it was paid for. Moving heavy items by hand sure wasn't fun.
Vannessa BMake it clearer where returned vehicles should be parked.
Richard LGood service and knowledge about products.
JIMMY JOnly thing I can think of is operational time.
Jeffrey SVery nice men super helpful very pleased. Would rent here everytime
CHRISTINE DThere was a used bandaid in handle on passenger side door that had some type of bodily fluid or blood that As the driver I didn’t see and when I picked up my daughter, when she closed the door she touched. Very unsanitary. As a child she knew no better but it should have been removed
kimberly bEverything was perfect!!
Tonya MN/A
L CTruck was a little dirty but not complaining. The only thing I have a issue with, is that if I didn't bring it back with the same gas I would be charged alot. Yet I brought it back with more gas and not credited, yet still get charged for a few miles over. Could that not equal out?
Joseph BVery nice customer service rep inside facility!!
Sondra FThe guys here are awesome! Rental was smooth and painless.
Troy MRefer them to yall
Carol EGreat service. Friendly. Professional. Clean well maintained equipment. Fair price. Will use them again.
James RThe gentleman working was beyond helpful and extremely accommodating even though it was right at closing time.
Michael WReally would like my money back
Brittany JThe Staff was excellent! Extremely helpful, knowledgeable, and care about their customers. I would not use another U Haul rental company in Jackson, TN
Mark BGreat guys
JEFFERY BContinuing doing what's working
Anthony HGreat service. Very helpful and quick.
Nicholas ECheck engine light was on at pickup and AC didn’t work.
Addison TStaff was very friendly and knowledgeable. The equipment rented still had trash from prior customers in the cab, and windows were dirty. The mechanical issues with the equipment were: tires needed alignment, tires needed balancing, loose rocker arm, brakes need adjusting, loose fan belt, transmission slips, and need new wiper blades.
Matthew BContinue to be as helpful and professional as you are. Very nice dealing with you.
KAY YThanks for taking the time out to help me. The hospitality y'all gave me was overwhelming.
Latara Wvery friendly and professional staff. would recommend to all my friends and others.
James RVery helpful knowledgeable staff
Barbara NNothing I had a great experience
Gregory GAgent was professional and very helpful
Craig VI needed to pick up my 15 foot truck before hours at the location. I had the worst experience getting on the U haul app. It would not work and said the page was available. I kept calling the help line phone number. They kept transferring me to many different location numbers It was a horrible experience. I will not use u haul again. Very disappointing experience
Penny RFriendly service - very helpful and understanding
Richard NDirty cab interior.
Samuel HVery clean and easy to find
Shawn LVery nice and helpful
Carl CThey told us we wouldn’t be charged fuel bc of proof and when we were. He told us the person who charged us didn’t listen and we should call uhaul to resolve
Kimberly BVery professional but friendly service! Everything was explained and the truck was ready to go! Highly recommend to everyone and when I need a truck, this is the only place I'll be coming
Candace aNot a thing. Had a great experience.
Vania BNothing fine as is.
Anthony WWe rented a 6 x12 trailer and my wife had to pick it up. The two men working there were super helpful. Same thing when we returned the trailer. Great experience.
jay f