Customer Reviews for Northern Lights Auto Service
(U-Haul Neighborhood Dealer)

145 reviews

2724 Brewerton Rd   Syracuse, NY 13211

(315) 484-5146

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(315) 484-5146

2724 Brewerton Rd
Syracuse, NY 13211

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Truck was dirty inside the cab and the back. No windshield screen. No lock for the back. Windshield glass was chipped.

Devon H. 
Rating:
5.0

Excellent service

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Customer did not leave a comment.

Khaled A. 
Rating:
5.0

More optional trucks to pick from would be great.

hassan A. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

Customer did not leave a comment.

Tyler C. 
Rating:
3.0

Went to drop the truck off. Location closed so I tried to return online. The online instructions said to put the key in the UHaul key return box. No UHaul key return box at this location, so I put the key in the automotive key drop off. Hope it worked out...

Kurt D. 
Rating:
3.0

Drop off after hours with the key box drop.

Walter E. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Scott is 100 percent a standup guy. He is an attribute to this business . I highly recommend him and that location . Thk You

Robert M. 
Rating:
5.0

Customer did not leave a comment.

BARYS F. 
Rating:
5.0

The van kept blinking service traction control. Other then that it drove great and was clean.

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Excellent customer service- exceeded expectations

robert S. 
Rating:
5.0

Customer did not leave a comment.

GORDON W. 
Rating:
5.0

Customer did not leave a comment.

Marge C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Service rep was very helpful and pleasant.

keith Z. 
Rating:
3.0

Customer did not leave a comment.

danielle H. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE A. 
Rating:
5.0

My experience was great.

BILLY M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

GERALD M. 
Rating:
3.0

Customer did not leave a comment.

BRUCE G. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
2.0

My name is Thomas Donaldson and I paid for this truck rental for my Stepdaughter Alicia Burlingame who was moving from Syracuse, NY to Augusta, Ga.. When we reserved the truck we were very clear that we needed to pick it up at the North Syracuse store. There was a reason for this request. It was decided by someone within your organization, between the time after we reserved the truck and when we went to pick it up to have the truck to be picked up at another location. It was also decided by someone within your organization not to let us know about this change. We were quoted for this rental in the amount of roughly $1490 but I was charged $1707. When we finally found the location where the truck was and paid for the rental, I was given a print out but no receipt showing the total. It wasn't until Alicia dropped off the truck was I made aware of the $200+ increase and with no explanation. On route Alicia informed me that the wiper blades did not operate as they traveled through a rain't storm. I asked her to be sure to have this documented when they dropped the vehicle off. Based on our experience would you suggest UHAUL to a friend?

alicia B. 
Rating:
4.0

Stop giving reservations for vehicles an trailers without checking if the site ur sending customer to ACTUALLY HAS the wanted equipment being rented!...this is second time I was told to go to one location to find out they really don't have what I reserved an sent some where else wasteing my time running around doesn't make me wanna come back! Other than that I was given great friendly service!

JUSTIN S. 
Rating:
3.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

kenneth K. 
Rating:
3.0

Customer did not leave a comment.

Vincent H. 
Rating:
2.0

Rentals should be available when the location is opened in the morning not middle of the day hoping a customer returns the rental on time so that I can take it. Very poor planning on uhauls part as this was booked well in advance. You would think everything would be in order the day before not left to chance the day of.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
3.0

Customer did not leave a comment.

Deanna P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

someone actually be there to rent us the vehicle not a tow truck driver. was to get at 9 A.M., did not get till almost 10. tow truck driver had to as he put it, "blow up his phone" to answer his call to find out where truck key was. poor guy didn't know how to fill out forms on vehicle. very unsatisfied

Janice C. 
Rating:
4.0

I was given great service and would definitely use them again and recommend this location to a friend. Keep up the great work! Please continue to keep the prices reasonable, this helps make the decision very easy.

darrell W. 
Rating:
5.0

They will be my 1st call when I am in need of another rental.

LLOYD G. 
Rating:
4.0

Have the uhaul rental agent be there at the time I was told on the phone the day before (8am)

Ann A. 
Rating:
3.0

The drop box for the key says NAPA, but doesn't say anything about dropping keys off for UHAUL rentals and there is no designated place to park the UHAUL truck.

KARI I. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
4.0

The cargo van we rented from Northern Lights Auto location was great. We had rented 2 from Erie Blvd the experience at that location was horrible. We waited in line about an hour. The 1 order didn't go through as a corporate account and the other 7 rentals reserved all did. We always seem to have problems at that location

WENDY F. 
Rating:
5.0

no improvements necessary--employee was helpful,responsive, and efficient

cary F. 
Rating:
5.0

Customer did not leave a comment.

ALICE A. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Wish you had bigger vehicles to rent

JOEL G. 
Rating:
3.0

Customer did not leave a comment.

Alice A. 
Rating:
5.0

Customer did not leave a comment.

ANN D. 
Rating:
3.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Drop off was quick and easy.

CAROL M. 
Rating:
2.0

I was told at my drop off location that I would receive a reimbursement for the 20 mile difference that I paid for in advance. I have not received that payment and my receipt that was e-mailed said that there was a $0.00 balance, with no indication of reimbursement.

JORDAN W. 
Rating:
4.0

Customer did not leave a comment.

SHERRIE H. 
Rating:
4.0

I was originally scheduled for a 17' truck, pickup at a closer location for an earlier time. I had no issues with this place, but with UHaul in general and the fact that apparently reservations are not guaranteed, which would have been nice to be informed.

GREG S. 
Rating:
5.0

Scott was very pleasant and accommodating. I expressed my satisfaction with UHaul service. I've used UHaul twice within the past 2 months and have been extremely impressed with how professional everyone has been.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
3.0

The gentleman that helped me out was very polite.

DANIELLE A. 
Rating:
5.0

Customer did not leave a comment.

JENNA S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
4.0

Customer did not leave a comment.

ALL S. 
Rating:
4.0

Customer did not leave a comment.

ALL S. 
Rating:
4.0

Customer did not leave a comment.

CAROLINE A. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
2.0

Location didn't have the truck I reserved. Had to use a smaller truck. Although they did compensate me for the inconvenience, I believe the real problem was with Uhaul reservation services, not communicating to the store properly.

JONATHAN C. 
Rating:
3.0

The truck had to be cleared of snow. Which ate into the clock of my rental time. Windshield wipers were summer weight. No snow brush. Wiper fluid didn't work so I had to pull over every ten miles to throw snow on the windshield in order to clean it.

JUDY S. 
Rating:
4.0

Excellent customer service. Scott was great to work with. Highly recommend !

DAN C. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
4.0

Customer did not leave a comment.

RANDALL D. 
Rating:
5.0

one of the better conditioned trucks than any of my past experiences from other U-Haul stores

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY V. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR O. 
Rating:
4.0

Customer did not leave a comment.

EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

philip Z. 
Rating:
5.0

Customer did not leave a comment.

judith B. 
Rating:
4.0

Customer did not leave a comment.

PAMALIA T. 
Rating:
5.0

Customer did not leave a comment.

JOAN C. 
Rating:
3.0

Customer did not leave a comment.

john W. 
Rating:
5.0

I must say, that although this is not a 'U-Haul" facility, the representitive was completely professional, friendly, and accurate. It was a great experience and if/when I need to rent again...this is the place I would surely go. Thanks.

JOSEPH A. 
Rating:
5.0

Rep was very helpful and personable. Great experience.

richard L. 
Rating:
1.0

The drop off location was actually not brewerton, but midtown uhaul on erie blvd. the staff was not helpful with storage hours even after they were shown a form that we were sent listing them being open 7-7 mon-sun for storage access. they would also not do anything to help accomodate us or make our experience better. i am also submitting an additional form.

ERICA F. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Computer system caused a very long delay in processing; I stood at counter for nearly a half hour...

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Service Rep "Scott' was very helpful and understanding. gs

GEORGE S. 
Rating:
3.0

Customer did not leave a comment.

MELANIE O. 
Rating:
3.0

The man pointed to go other window, and the other man from that other window pointed back. Huh! But afterwards, the man was helpful.

MYROSLAVA B. 
Rating:
5.0

Good service fast and friendly.

FRED S. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
3.0

Traffic dispatch was very very rude, and unhelpful. Kinda sarcastic too. Definitely some training on "customer service" would help. I've spoken to employees about traffic, and they concurred.

TOM C. 
Rating:
5.0

Dropped off at Erie Blvd in Syracuse Very efficient; checked in/out quickly

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
4.0

Cab odor was offensive & should be cleaned and deodorized.

jerry B. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
4.0

The alignment on the truck I rented pulled to the left. The customer service at the location was great! I've rented from other locations in the past but this was the best experience.

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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