No person there to help with drop-off (supposedly out at the bank for a LONG time). Problems with 'remote' way to drop off and no one there to help. Long wait time to resolve everything over the phone. In the past when we had u-Haul rentals, the in-person experience was FAR superior!
Allen Shapiro
Customer Reviews for North Shore Auto Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people ,friendly courteous, helpful, everything always in great shape.
Bruce RomstadDoug does an outstanding job with customer service.
david isardGreat customer service! Very friendly and knowledgeable!
BRAD JERRIS MULFORDVery helpful staff. My reservation did not lock in a drop off location, only the city. Owner was locking up for the holiday, but stayed to handle my drop off, looked me up in the system, located my rental, checked me in, and assisted with disconnect. A++++++
Jason TaylorGreat dealer to work with. Highly recommend!
Benjamin Fishergood experience took awhile to get greeted which would not have been a big deal but all the lights were off in the reception area ? it all worked out :)
Jason BigelowDoug D was extremely helpful at the Cheboygan MI location. His customer service was above expectations. We appreciate his help and professionalism. We will definitely recommend Uhaul based on the service we received from Doug at North Shore Auto Rental in Cheboygan MI 49721.
Paula JewellNorth Shore Auto was great and the owner Doug was friendly and helpful. Always answered the phone and was great to work with. Highly recommend.
MICHAEL TAVERYThey were great.
Joseph GuyetteTook the truck in Friday night at 11 pm. Spoke with person next day. No complaints here
michelle wardNorth Shore Auto is always very accommodating with after hours drop off.
BRENDA NOWAKThis location is so well run I can't think of anything that needs improvement. Thank you for making this the easy part of a small move! I will certainly recommend to my friends and family.
Anne DwyerAlways a pleasure doing business with North Shore Auto. The only disappointment I have is that U-Haul doesn't list them as a drop off location in Cheboygan , so North Shore Auto can be difficult to find. Also, a discount is given if the rental is driven to Gaylord, over twenty miles further than need be. I understand the concept, but like to keep my business in Cheboygan and with people who have proven to be reliable and have great customer service.
BRENDA NOWAKI would use this location again.
Gene WymanMake sure have trailers what customers order where they don't have to go 25 miles pick up Trailer 3 town away...
Ronald GeorgeGreat experience. Nice people taking care of what I needed.
Debra SchrumpfThe roadside assistance was well handled.
Marty DupertuisOutstanding people, kind, friendly, helpful. Thank you!
rob vogelheimSuper nice people, great service!
Timothy OreillyIf Uhaul would actually tailor business towards the customer it would benefit all parties. Well, maybe not because Uhaul has the market cornered with no other options for anyone who needs to rent, at least in Michigan. Hey Uhaul, if you provided equipment to places like this one in Cheboygan they’d actually do better business for them and you. But you corporate assholes are sending it all to California…. liberals……you are the REAL problem in my country. If there was another option than Uhaul I would definitely choose it. Hmmmm sounds like a business opportunity.
STEPHEN BRANDONNothing. Doug went the extra mile(s)- literally. He found a trailer I needed to complete my move. 2n2n2nd time I've worked with Doug & it was great both times.
david mcclymontPersonnel was upbeat and personal.
Ann RushfordEverything was great. No problem with pick up or drop off. People were great we worked with.
Deborah YoungNothing
Richard hillNo real space to return the rental after hours. Tight space. Had to put trailer in one spot and truck in another spot. Not impressed with Uhaul in general, took 3 attempts to secure equipment that we needed. Wasted gas to go to locations day before to get them to be told they werent available or had to change locations. Was charged for mileage ahead of time that was not aware of.
Kandi WrightThe owner was very helpful.
Barbara BerginAlways a great experience dealing with Doug and his team at this location. Outstanding people and business!
Michael GarstImprove website and app experience. It is so glitchy and frustrating and kept timing out when I was trying to pick up the truck. This is not the fault of North shore Auto at all. It was all uhaul issues and it was incredibly frustrating. Doug at north shore was kind enough to come in early to help us get the truck because the mobile pick up was a total fail.
Maxwell McKinleyDoug is fantastic. I’ve rented from him twice and each time he went above and beyond to provide excellent service!
JoAnn SchmidtGood location: But to be closed on a Saturday afternoon is questionable.
Susan PrestonMauksFriendly
Doug BrownEasy drop off
Randallryan RiddleKeep up the good work
Tyler SwettThey are very courteous and go out of their way to be accommodating.
Terry WhiteCorporate customer service is a dismal disaster. 45 minute expected wait time on the phone, live chat personal didn't know how, were unwilling, or didn't have any authority to solve problems. They said I'll be right back and while waiting the chat timed out and ended, or they just cut me off. Three phone calls, four attempts at chat and five hours later I gave up. Local dealers are first rate. Equipment is excellent. Customer service is non existent.
Craig LehrkeTook me awhile to find the bar code to scan for after hours return. Wasn’t near the key box.
Tia LaidigDoug did a great job.
MARK GREGORY JONESI paid over 150.00 was told id get a refund because i didnt use some of the equipment. I filled the gas tank before i dropped it off and you charged another 80 dollars..ill necer use thos company again
AMY MCCARNEYThe man who helped us was very nice and helpful at this cheyboygan location.
RAYMOND K EVANSVery friendly and is considerate of your time. I was happy to do business with him. Thank you
DAWNE RENEE CHASSE