Customer Reviews for North Shore Auto Rental LLC
(U-Haul Neighborhood Dealer)

244 reviews

323 MacKinaw Ave   Cheboygan, MI 49721

(231) 333-5640

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(231) 333-5640

323 MacKinaw Ave
Cheboygan, MI 49721

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

No person there to help with drop-off (supposedly out at the bank for a LONG time). Problems with 'remote' way to drop off and no one there to help. Long wait time to resolve everything over the phone. In the past when we had u-Haul rentals, the in-person experience was FAR superior!

Allen Shapiro 
Rating:
4.0

Great people ,friendly courteous, helpful, everything always in great shape.

Bruce Romstad 
Rating:
5.0

Doug does an outstanding job with customer service.

david isard 
Rating:
5.0

Customer did not leave a comment.

Teresa Stidham 
Rating:
5.0

Customer did not leave a comment.

BRAD JERRIS MULFORD 
Rating:
5.0

Great customer service! Very friendly and knowledgeable!

BRAD JERRIS MULFORD 
Rating:
5.0

Very helpful staff. My reservation did not lock in a drop off location, only the city. Owner was locking up for the holiday, but stayed to handle my drop off, looked me up in the system, located my rental, checked me in, and assisted with disconnect. A++++++

Jason Taylor 
Rating:
5.0

Customer did not leave a comment.

Terry White 
Rating:
4.0

Customer did not leave a comment.

Colleen Moore 
Rating:
5.0

Great dealer to work with. Highly recommend!

Benjamin Fisher 
Rating:
4.0

good experience took awhile to get greeted which would not have been a big deal but all the lights were off in the reception area ? it all worked out :)

Jason Bigelow 
Rating:
5.0

Customer did not leave a comment.

Lawrence Mallett 
Rating:
5.0

Doug D was extremely helpful at the Cheboygan MI location. His customer service was above expectations. We appreciate his help and professionalism. We will definitely recommend Uhaul based on the service we received from Doug at North Shore Auto Rental in Cheboygan MI 49721.

Paula Jewell 
Rating:
5.0

North Shore Auto was great and the owner Doug was friendly and helpful. Always answered the phone and was great to work with. Highly recommend.

MICHAEL TAVERY 
Rating:
5.0

Customer did not leave a comment.

Bryan Reyes 
Rating:
5.0

Customer did not leave a comment.

John Costello 
Rating:
5.0

Customer did not leave a comment.

David Neph 
Rating:
5.0

Customer did not leave a comment.

Verdun Changnon 
Rating:
5.0

Customer did not leave a comment.

Michael Bourgeois 
Rating:
5.0

They were great.

Joseph Guyette 
Rating:
5.0

Customer did not leave a comment.

Mike Boughner 
Rating:
5.0

Took the truck in Friday night at 11 pm. Spoke with person next day. No complaints here

michelle ward 
Rating:
5.0

Customer did not leave a comment.

Zechariah Wright 
Rating:
5.0

Customer did not leave a comment.

Joe Reyna 
Rating:
5.0

Customer did not leave a comment.

Glenn Bedell 
Rating:
5.0

North Shore Auto is always very accommodating with after hours drop off.

BRENDA NOWAK 
Rating:
5.0

This location is so well run I can't think of anything that needs improvement. Thank you for making this the easy part of a small move! I will certainly recommend to my friends and family.

Anne Dwyer 
Rating:
5.0

Customer did not leave a comment.

Roger Klee 
Rating:
5.0

Always a pleasure doing business with North Shore Auto. The only disappointment I have is that U-Haul doesn't list them as a drop off location in Cheboygan , so North Shore Auto can be difficult to find. Also, a discount is given if the rental is driven to Gaylord, over twenty miles further than need be. I understand the concept, but like to keep my business in Cheboygan and with people who have proven to be reliable and have great customer service.

BRENDA NOWAK 
Rating:
5.0

I would use this location again.

Gene Wyman 
Rating:
5.0

Customer did not leave a comment.

Dave Neph 
Rating:
5.0

Customer did not leave a comment.

Brent Paape 
Rating:
5.0

Customer did not leave a comment.

Russell Long 
Rating:
5.0

Make sure have trailers what customers order where they don't have to go 25 miles pick up Trailer 3 town away...

Ronald George 
Rating:
5.0

Customer did not leave a comment.

Sally Cook 
Rating:
5.0

Customer did not leave a comment.

william Baker 
Rating:
5.0

Customer did not leave a comment.

Albert Wozniak 
Rating:
5.0

Customer did not leave a comment.

Todd Slocum 
Rating:
3.0

Customer did not leave a comment.

Thomas Bouhana 
Rating:
5.0

Customer did not leave a comment.

joshua hand 
Rating:
5.0

Customer did not leave a comment.

david isard 
Rating:
5.0

Customer did not leave a comment.

Phil Gallaway 
Rating:
5.0

Customer did not leave a comment.

ROGER MEYERS 
Rating:
5.0

Customer did not leave a comment.

Linda MacDonald 
Rating:
5.0

Customer did not leave a comment.

Bethany Maclain 
Rating:
5.0

Great experience. Nice people taking care of what I needed.

Debra Schrumpf 
Rating:
4.0

The roadside assistance was well handled.

Marty Dupertuis 
Rating:
5.0

Outstanding people, kind, friendly, helpful. Thank you!

rob vogelheim 
Rating:
4.0

Customer did not leave a comment.

Neil Williams 
Rating:
5.0

Customer did not leave a comment.

MARK GREGORY JONES 
Rating:
5.0

Super nice people, great service!

Timothy Oreilly 
Rating:
4.0

If Uhaul would actually tailor business towards the customer it would benefit all parties. Well, maybe not because Uhaul has the market cornered with no other options for anyone who needs to rent, at least in Michigan. Hey Uhaul, if you provided equipment to places like this one in Cheboygan they’d actually do better business for them and you. But you corporate assholes are sending it all to California…. liberals……you are the REAL problem in my country. If there was another option than Uhaul I would definitely choose it. Hmmmm sounds like a business opportunity.

STEPHEN BRANDON 
Rating:
5.0

Customer did not leave a comment.

Terry White 
Rating:
5.0

Customer did not leave a comment.

Mark Honnold 
Rating:
5.0

Customer did not leave a comment.

Petra Tank 
Rating:
5.0

Customer did not leave a comment.

Deanna Mathews 
Rating:
5.0

Customer did not leave a comment.

ruth koscinski 
Rating:
5.0

Nothing. Doug went the extra mile(s)- literally. He found a trailer I needed to complete my move. 2n2n2nd time I've worked with Doug & it was great both times.

david mcclymont 
Rating:
5.0

Customer did not leave a comment.

RODNEY ALLEN ALMAN 
Rating:
5.0

Customer did not leave a comment.

Jeff Dewes 
Rating:
5.0

Personnel was upbeat and personal.

Ann Rushford 
Rating:
5.0

Everything was great. No problem with pick up or drop off. People were great we worked with.

Deborah Young 
Rating:
5.0

Customer did not leave a comment.

Dylan Hall 
Rating:
5.0

Customer did not leave a comment.

david mcclymont 
Rating:
5.0

Nothing

Richard hill 
Rating:
5.0

Customer did not leave a comment.

Charles Fritz 
Rating:
3.0

No real space to return the rental after hours. Tight space. Had to put trailer in one spot and truck in another spot. Not impressed with Uhaul in general, took 3 attempts to secure equipment that we needed. Wasted gas to go to locations day before to get them to be told they werent available or had to change locations. Was charged for mileage ahead of time that was not aware of.

Kandi Wright 
Rating:
5.0

Customer did not leave a comment.

Dirk Lillie Lillie 
Rating:
5.0

The owner was very helpful.

Barbara Bergin 
Rating:
5.0

Always a great experience dealing with Doug and his team at this location. Outstanding people and business!

Michael Garst 
Rating:
5.0

Improve website and app experience. It is so glitchy and frustrating and kept timing out when I was trying to pick up the truck. This is not the fault of North shore Auto at all. It was all uhaul issues and it was incredibly frustrating. Doug at north shore was kind enough to come in early to help us get the truck because the mobile pick up was a total fail.

Maxwell McKinley 
Rating:
5.0

Doug is fantastic. I’ve rented from him twice and each time he went above and beyond to provide excellent service!

JoAnn Schmidt 
Rating:
5.0

Customer did not leave a comment.

AMY McCarney 
Rating:
4.0

Good location: But to be closed on a Saturday afternoon is questionable.

Susan PrestonMauks 
Rating:
5.0

Customer did not leave a comment.

Jay Joyce 
Rating:
5.0

Friendly

Doug Brown 
Rating:
5.0

Customer did not leave a comment.

Gary Fraust 
Rating:
5.0

Easy drop off

Randallryan Riddle 
Rating:
5.0

Customer did not leave a comment.

Mark Crawford 
Rating:
5.0

Keep up the good work

Tyler Swett 
Rating:
5.0

They are very courteous and go out of their way to be accommodating.

Terry White 
Rating:
5.0

Customer did not leave a comment.

John Paquet 
Rating:
5.0

Corporate customer service is a dismal disaster. 45 minute expected wait time on the phone, live chat personal didn't know how, were unwilling, or didn't have any authority to solve problems. They said I'll be right back and while waiting the chat timed out and ended, or they just cut me off. Three phone calls, four attempts at chat and five hours later I gave up. Local dealers are first rate. Equipment is excellent. Customer service is non existent.

Craig Lehrke 
Rating:
5.0

Customer did not leave a comment.

Terry White 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Huhta 
Rating:
5.0

Customer did not leave a comment.

Darcy Esterline 
Rating:
5.0

Customer did not leave a comment.

Peter Brogger 
Rating:
5.0

Customer did not leave a comment.

Patrick Lietaert 
Rating:
5.0

Took me awhile to find the bar code to scan for after hours return. Wasn’t near the key box.

Tia Laidig 
Rating:
5.0

Customer did not leave a comment.

CARL BENJAMIN OXLEY 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LEO YECK-ROSS 
Rating:
4.0

Customer did not leave a comment.

RODNEY ALLEN ALMAN 
Rating:
5.0

Doug did a great job.

MARK GREGORY JONES 
Rating:
1.0

I paid over 150.00 was told id get a refund because i didnt use some of the equipment. I filled the gas tank before i dropped it off and you charged another 80 dollars..ill necer use thos company again

AMY MCCARNEY 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JOSEPH BELANGER 
Rating:
5.0

The man who helped us was very nice and helpful at this cheyboygan location.

RAYMOND K EVANS 
Rating:
5.0

Customer did not leave a comment.

Terry White 
Rating:
5.0

Customer did not leave a comment.

Robert Cloud 
Rating:
5.0

Very friendly and is considerate of your time. I was happy to do business with him. Thank you

DAWNE RENEE CHASSE 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DONALD KOSANKE 
No reviews have been submitted for this location.

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