Customer Reviews for North Point Mini Storage
(U-Haul Neighborhood Dealer)

410 reviews

10411 N Nevada St   Spokane, WA 99218

(509) 598-3664

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 598-3664

10411 N Nevada St
Spokane, WA 99218

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Very friendly and helpful - the drop off was extremely smooth and easy. Overall, I had a perfect experience with UHaul and plan to work with you guys again.

John H G. 
Rating:
5.0

Really good customer service, the staff were very professional and really put together. No complaints

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Andrey Y. 
Rating:
5.0

Kimberly is an absolute amazing, kind, considerate lady. Always has a smile on her face.

Debbie M. 
Rating:
5.0

I would recommend this storage unit to family and friends. Thanks for storing my stuff safely and friendly employees

Chad H.  |  Overall Experience 
Rating:
5.0

First class! Thank you so much for a very professional experience!

Cynthia M. 
Rating:
5.0

I have used NorthPointe Mini Storage for three summers now to hold my things while I am home from school. Everyone who works there is so friendly and attentive; the few times there were concerns, they reached out and we fixed the problem almost immediately. The facilities are secure and I feel confident trusting them to protect my belongings while I am away.

Ceithlinn G.  |  Overall Experience 
Rating:
5.0

Kimberly was and is a sweetheart. Very helpful and accommodating. Great place for your storage needs. Peggy here 😊

Margaret (Peggy) M.  |  Overall Experience 
Rating:
5.0

Kimberly, the manager, was very helpful. She went above board to help me.

Elsie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda J.  |  Overall Experience 
Rating:
5.0

The truck rumbled. I think that is because it is so big. I told the manager so he could check it out.

Donna E. 
Rating:
5.0

Kimberly went above and beyond with service and communication.

Katelyn A. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

The gentleman that helped us was absolutely awesome. I find a lot of times that customer service is lacking in a lot in other businesses now days, but that was not the case here ! We appreciated the excellent customer service we received!

Cliff G. 
Rating:
5.0

The lady who helped us with the return was super sweet and helpful!

Jake T. 
Rating:
5.0

Have used this storage facility since 2017 and they have been so accommodating to our needs. We moved units several times as the need arose and Kimberly was always eager to help any way she could. Also appreciated having supplies available for immediate use without having to leave the facility. Highly recommend using this storage facility!

SUSAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
5.0

I have rented a long time ago and was waiting for paperwork and expecting a long wait. The customer assistant who helped me had the rig ready and helped me with the process, as I didn't do it correctly. She was very helpful and had me out in less than 5 minutes. Very friendly and helpful. Definitely impressed with the process!

Rick R. 
Rating:
4.0

no problem getting into a truck at all fast and polite she was. very nice lady.

corey J. 
Rating:
3.0

A little confusing getting into parking lot, but guy came out and directed me to the parking spot. Very friendly he had a bit of trouble with his computer and I never did get a receipt but it sure could of been worse

Daryn H. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
5.0

Great facility, great service. Amazing staff that were very friendly and helpful. Overall we were very satisfied with our experience.

Patrick W.  |  Overall Experience 
Rating:
5.0

Kimberly is amazing. Always polite and upbeat. The facility has secure access to your unit.

Trent Y.  |  Overall Experience 
Rating:
5.0

Will definitely rent there again in the future. The place is very clean and the manager Kimberly is very knowledgeable and helpful.

James M T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerri D. 
Rating:
5.0

Overall everything went smoothly except your credit card machine froze up and the attendant did his best to rectify the situation but it took some time .

Jo Anne S. 
Rating:
5.0

Customer did not leave a comment.

Daunita H.  |  Overall Experience 
Rating:
2.0

After hours pick up need clear instructions.

Aleksandr V. 
Rating:
5.0

Customer did not leave a comment.

Greg O. 
Rating:
5.0

Wonderful staff - so helpful and accommodating! We plan to use them next summer as well! We couldn’t have been happier with the experience.

Heather R.  |  Overall Experience 
Rating:
5.0

I recommend this storage facility

JONATHAN H.  |  Overall Experience 
Rating:
5.0

Kimberly was super helpful and we were very happy with this storage facility! We would definitely recommend your business to any of our colleges!

David E.  |  Overall Experience 
Rating:
5.0

Vehicle was ready for me to pick up, everything went smoothly. Friendly customer service.

Donna J. 
Rating:
5.0

They were amazing and very accommodating!

Alex (aka A.J.) A.  |  Overall Experience 
Rating:
5.0

The most helpful, nicest and knowledgeable staff I have come in contact with in any such facility. Out of 1 to 10, they get a 10+. I will happily recommend this facility to anyone who asks.

Linda S.  |  Overall Experience 
Rating:
5.0

Jennifer was very helpful and very knowledgeable what she does around there she’s a good manager thank you

BRUCE H.  |  Overall Experience 
Rating:
5.0

At the time of booking, We were told by a customer service agent on the phone that we could drop off the truck in Monroe WA when finished, we ended up having to drive 45 minutes to Everett instead. They were fast and friendly checking us in. We were on our way home in five minutes.

Don M. 
Rating:
5.0

Super easy check out and in. Personable, friendly staff

jodene M. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

There was a big issue with finding that my account had a free month of storage attached to it and it caused a big issue and made me have to return the uhaul later. I was then charged for an extra day and had to ask for a refund to get everything fixed.

Kran W. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Kimberly, the manager, was always friendly, seem to enjoy her work, very professional and experienced!

Toni H.  |  Overall Experience 
Rating:
5.0

She was very friendly and got me in and out quickly!I was traveling 1000miles and had nothing but problems with the truck it's self a few times thought I was going to be stranded in the middle of no where without service but I made it!!

BEAU J. 
Rating:
5.0

Customer did not leave a comment.

amber G.  |  Overall Experience 
Rating:
5.0

My experience with NorthPoint Storage was really terrific. Manager Kimberly and employee Matt were so helpful and friendly. They were always responsive, knowledgeable and personable. I would highly recommend this storage business! They were wonderful!

Karen E. K.  |  Overall Experience 
Rating:
5.0

Best storage facility I have used! Very reasonable with prices!!

Michelle T.  |  Overall Experience 
Rating:
5.0

Honest and professional. Great people.

STEVEN V.  |  Overall Experience 
Rating:
5.0

Kind people, clean facility, convenient. And well stocked office, they had everything I needed for my storage needs.

Gail B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY K. 
Rating:
5.0

No comments for improvement! Kimberly did a wonderful job helping us. Location is well marked and trucks are easy to find

Spenser E. 
Rating:
5.0

Customer did not leave a comment.

Morgan M.  |  Overall Experience 
Rating:
5.0

We will definitely be back the spring when our college student comes home for the summer.

Jeni G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Kimberly Scherer was great to work with. Very quick to respond to emails and super nice and accommodating. The facility was great and perfectly met our storage needs.

Tray C.  |  Overall Experience 
Rating:
3.0

It was impossible for me to use the app and I had very little choice since this location is not open on sundays

KIMBERLY A. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK P. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY MARIE L. 
Rating:
5.0

Kimberly was the best and nicest person serving us at over 6 different locations. She is amazing.

DAVID J. 
Rating:
5.0

Great experience and truck was clean and had a smooth ride.

LAUREN S. 
Rating:
5.0

Customer service exceptional

LINDA G. 
Rating:
4.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Personnel stated that they were not able to help with anything even though my experience was sub par. And knowing that I returned the truck cleaner than I received it. Also had made notes of the things that should be checked before next driver.

April K. 
Rating:
5.0

Customer did not leave a comment.

Christi W.  |  Overall Experience 
Rating:
5.0

The gal at the office is awesome and very nice and helpful!

Julie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON O. 
Rating:
5.0

Customer did not leave a comment.

Patrick Hoadley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

Michelle J.  |  Overall Experience 
Rating:
5.0

Even after 18 years, always treated like first time client, the best staff ever. Thank you

RONALD H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGEY S. 
Rating:
5.0

Good people to deal with. Always helpful.

John D.  |  Overall Experience 
Rating:
5.0

"excellent customer service".

Greg C.  |  Overall Experience 
Rating:
5.0

Very happy

Steve S.  |  Overall Experience 
Rating:
5.0

Kimberley was so very helpful to me, especially being long distance, to rent my unit. Seemless - as well as the move out. Roger was there the day I moved in, and he was great as well. I would recommend to anyone!

Carol S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEE H. 
Rating:
5.0

Nothing, I was happy to go here!

ARLENE F. 
Rating:
5.0

Everything went very smooth and wonderful! Very happy. Thank u

Leah P. 
Rating:
5.0

Customer did not leave a comment.

Barbra T. 
Rating:
5.0

Fast and easy. Very friendly staff.

Frank T. 
Rating:
3.0

Yeah, how about be open. It was unattended at 11 am.

Theresa S. 
Rating:
5.0

A+

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

A+

Joshua F. 
Rating:
5.0

A+

JOSHUA F. 
Rating:
5.0

Kimberly is the Best !!!!

Nancy R. 
Rating:
5.0

Overall, the experience was a positive one with U-Haul. I think that it was a little overpriced though. I had the truck for 8 days and I paid $1,200 plus gas and extra mileage. That is more than a whole month of my mortgage payments. I think overall that's a little overpriced. The truck was clean it did run well. We had to have it so we paid.

ROBBERT W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL EDWARD W. 
Rating:
5.0

The truck I rented had a problem that was not readily noticeable and did not show up until after I had it loaded, but it was resolved quickly and the rental agent was EXTREMELY helpful in clearing up some automatic charges that did not apply to me.

RICHARD ALEXANDE H. 
Rating:
5.0

The attendant/mgr was very nice and professional

SALLY K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE KAM M. 
Rating:
5.0

Customer did not leave a comment.

RONALD CHARLES L. 
Rating:
1.0

Lady at this location was very helpful. But my overall experience with my both reservations was terrible. First off it took over four hours to make sure I would have equipment for our big move. I had to call UHUAL locations to physically verify that the equipment was on site. 800 UHUAL customer service on Friday 19, 2020 dropped phone call and didn't call back at all. Was very rude. At the actual location, a lady didn't know what she was doing when renting UHUAL 20' truck with a tow dolly. She didn't go over any policies for truck, didn't offer insurance,didn't offer to inspect trcuk with us. I had to take pictures before we left. Tow Dolly wasn't properly attached to truck and had to tighten. The truck smelled and wasn't clean. We also had to drive over 60 miles round trip out of our way to pick up truck and tow dolly. And then had to drive another 20 minutes to pick up second dolly when it all could have been at same location for both of my reservations. Uhaul made our moving experience terrible. I would never recommend Uhual to any person moving and personally will never use them again! I want a partial refund. It is also not my responsibility as a "CUSTOMER" to move UHUAL equipment around to different locations. We Requested both reservations to be dropped off at same location, and it somehow changed during our trip. Becky customer service manager was the only help and non-rude employee. She deserves recognition for trying to resolve UHUAL issues. 800 number is annoying to have to wait for hours to get an issues resolved.

alex B. 
Rating:
3.0

I was on time returning the trailer. I spent 20 minutes in the parking lot on a Sunday trying to get through the return process online and the website had issues. I ended up being 22 minutes late for the return and got charged another full day. No cool!

Alan Y. 
Rating:
4.0

I was never told to use my cell phone to check that the vehicle was OK before I left or that I should use my cell phone to check back in when I returned the vehicle after hours. I was only told to drop the keys in the key slot. It would be good to let people know they are expected to do this. Everything was fine but just thought you should know.

Theresa D. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

LONNY JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
3.0

See above.

Randal L. 
Rating:
5.0

Wonderful customer service. Quick and easy to pick it up and drop it off, especially during the Covid 19 epidemic.

Joseph S. 
Rating:
5.0

It was great service! Keep on the good work

Panshak D. 
Rating:
5.0

Absolutely excellent service. I have not comments on any improvement and would definitely recommend it to others.

Marcella B. 
Rating:
5.0

Everything is clean and well organized at this location. I also rented a storage unit until I was ready to move. Kimberly, the property manager, is very sweet and helpful. This location had everything I needed for my move. The truck handled very well and was clean. I will be using their services again.

Ilan R. 
Rating:
5.0

The lady that helped me was awesome and very helpful! What a great experience.

David N. 
Rating:
5.0

Lets see if anyone actually reads these reviews... Ronnie James Dio From Wikipedia, the free encyclopedia Jump to navigationJump to search Ronnie James Dio Ronnie-James-Dio Heaven-N-Hell 2009-06-11 Chicago Photoby Adam-Bielawski.jpg Dio performing in Chicago in 2009 Born Ronald James Padavona July 10, 1942 Portsmouth, New Hampshire, U.S. Died May 16, 2010 (aged 67) Houston, Texas, U.S. Resting place Forest Lawn Memorial Park, Los Angeles Occupation Singersongwriterrecord producer Years active 1957–2010 Home town Cortland, New York, U.S. Spouse(s) Loretta Berardi (m. 1963)[1] Wendy Gaxiola (m. 1978?–?1986)[2] Children Dan Padavona (adopted) Musical career Genres Heavy metalhard rockblues rockdoo-wop (early)[3]rockabilly (early)[4] Instruments Vocals Labels AtlanticDeccaDerbyEagleEpicI.R.S.JiveKappLawnLineMCAMGMParkwayPolydorPurpleRepriseRhinoRoadrunnerSafariSanctuarySpitfireStatesideVertigoWarner Bros. Associated acts Black SabbathDeep PurpleDioDoroElfKerry LivgrenHear 'N AidHeaven & HellThe RodsQueensrycheRainbowRoger GloverAndreas Kisser Website ronniejamesdio.com Ronald James Padavona (July 10, 1942 – May 16, 2010), known professionally as Ronnie James Dio or simply Dio, was an American heavy metal singer-songwriter and composer, and was also known for popularizing the sign of the horns in heavy metal. He fronted or founded numerous groups throughout his career, including Elf, Rainbow, Black Sabbath, Dio, and Heaven & Hell. Though his parents were from Cortland, New York, Dio was born in Portsmouth, New Hampshire, where his family resided for his father's service in the U.S. Army during World War II; they soon returned to Cortland. Dio's music career began there in 1957 as part of the Vegas Kings (later Ronnie and the Rumblers). In 1967, he formed the rock band Elf, which became a regular opening act for Deep Purple. In 1975, Deep Purple guitarist Ritchie Blackmore founded the band Rainbow and hired Dio to be his lead singer where the band released three studio albums. Dio quickly emerged as one of heavy rock's pre-eminent vocalists. In 1979, Dio replaced Ozzy Osbourne as Black Sabbath's lead singer and appeared on three studio albums with the band which met with success: Heaven & Hell (1980), Mob Rules (1981) and Dehumanizer (1992). In 1982, he left the band to form the band Dio, with two albums certified platinum by RIAA. In 2006, he founded the band Heaven & Hell with ex-bandmate Tony Iommi. Dio was diagnosed with stomach cancer in 2009, from which he died the following year. Dio is regarded as one of the greatest and most influential heavy metal artists of all time.[5][6] He is known for popularizing the "Metal Horns" hand gesture in metal culture and his medieval-themed song lyrics.[7][8] According to a version provided by the singer himself,[9] the act derives directly from the classic Italian apotropaic gesture, which his grandmother usually did. Dio had a powerful, versatile vocal range and wa

Joseph K. 
Rating:
5.0

Kimberly was very friendly and helpful.

Gordon C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Rich B. 
Rating:
5.0

I rented a cargo van that was exceptionally clean. The nice lady that checked me is was very helpful. If the need arises, I will make this U-Haul my go to place. Thanks!

mary T. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Darin V. 
Rating:
5.0

Kimberly is awesome! Always cheerful and helpful.

LARRY K. 
Rating:
5.0

Excellent location to rent from and easy to work with. I would highly recommend trying Northpointe Mini Storage's U-haul availability first. Thanks for a great rental experience Kimberly!

James M. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Very polite..very helpful.

Doug W. 
Rating:
5.0

great customer service!!

Henry P. 
Rating:
5.0

Kimberly was amazing! She found a trailer for our narrow time available to move my Mom's piano. Thanks so much, very professionally handled and close to home.

William H. 
Rating:
5.0

Nothing. She was very pleasant and easy going. Great customer service. 10 out of 10. Thank you.

candice Linda G. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
1.0

I WILL NEVER FOR THE REST OF MY LIFE USE UHAUL EVER AGAIN!!!! I WAS DOUBLE CHARGED FOR THE RENTAL (WHICH I HAVE PROOF OF BUT UHAUL DENIES) PLUS THE MILEAGE GAUGE WENT OFF DURING MY TRIP AND I STRONGLY FEEL THAT MY MILEAGE WAS OVERCHARGED. NOT TO MENTION THAT THEY CHARGED ME $40 FOR LESS THAN 1/4 TANK OF GAS!!! AND MY FREAKING APP CRASHED DURING THE LAST STEPS OF TURNING IN THE TRUCK SO I HAD TO CALL AND MAKE SURE IT WAS COMPLETED! I WILL NEVER USE YOUR SERVICE AGAIN, ESPECIALLY AT THIS LOCATION ????????????

Sharlene D. 
Rating:
5.0

Person at drop off location was very helpful. Showed sensitivity when I complained about pickup location experience in Federal Way. Checked system for any notes on $168 that was originally quoted to me. Nothing was found. Person made notes in the system about my complaint issues.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Nadine G. 
Rating:
5.0

The gal that was at this location (at 9 am on Jan 31st) was a sweetheart- very polite, helpful and answered all of my questions. She complimented my daughter and really wentbthe extra mile to make sure we were taken care of. The officer pup was adorable and well behaved! Hands down- a 5-Star review for her! She deserves a raise!

Marian P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Great place! Never had any issues in the year I rented!

DESANEE L.  |  Overall Experience 
Rating:
5.0

Great facility. Affordable and secure. The staff is excellent to work with.

BRAD V.  |  Overall Experience 
Rating:
5.0

I enrolled in autopay so I didn’t have much interaction with staff, but when I did they we’re always very nice and helpful. Only reason I left is I finally got a place big enough for all my stuff.

MICHAEL Z.  |  Overall Experience 
Rating:
5.0

Kimberly was awesome! Very helpful and friendly! Thank you!

KIMBERLY A.  |  Overall Experience 
Rating:
5.0

From the first time I walked in to arrange for storage I was impressed with North Point Mini Storage, and Kimberly in particular. I would use North Point again and recommend it to anyone..

TOM F.  |  Overall Experience 
Rating:
4.0

Understanding that storage units are a necessity/ luxury expense I felt like this particular prooerty is a bit over priced. Too many rate increases for what you get.

CLARK E.  |  Overall Experience 
Rating:
5.0

Would not hesitate to refer North Point to anyone

MITCHEL M.  |  Overall Experience 
Rating:
5.0

Great storage facility.Kimberley is always friendly and helpful to all your needs.would recommend this place.

Sue H.  |  Overall Experience 
Rating:
5.0

Great staff and facility! I would definitely recommend!

TERRY G.  |  Overall Experience 
Rating:
5.0

Great Facility.

TERRI C.  |  Overall Experience 
Rating:
5.0

Great service and wonderful staff

LARINDA W.  |  Overall Experience 
Rating:
5.0

It provided what we needed.

STEVE C.  |  Overall Experience 
Rating:
4.0

The staff was always so friendly and helpful.

DUSTIN A.  |  Overall Experience 
No reviews have been submitted for this location.

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