Customer Reviews for North East Mini Storage LLC
(U-Haul Neighborhood Dealer)

725 reviews

35 Rolling Mill Ln   North East, MD 21901

(443) 877-1668

Office Hours

  • Mon-Fri: 8 am–12 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed

Services at this Location:

Contact Us

(443) 877-1668

35 Rolling Mill Ln
North East, MD 21901

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–12 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tom DelVecchio 
Rating:
5.0

Very convenient to obtain the rental

Ruben Ontiveros 
Rating:
5.0

Customer did not leave a comment.

Mark Blevins 
Rating:
1.0

We arrived at the location at 1:30 PM and nobody was on location, the office was closed. The business was located in an area with no space to circulate with a 20ft truck with a Tow Dolly/car. So, we had to go to the next closest authorized dealer to drop off the Tow Dolly because the apartment complex was too tight to circulate with both device. After offloading the Truck we went back to the above location at 11:15 AM, and still no one was there to help and the office was closed. I feel this business is only looking for Hand out and offer no service. Considering there are plenty of authorized dealer around you should reconsider them.

Martin Dessureault 
Rating:
3.0

Customer did not leave a comment.

DANIEL EWING 
Rating:
5.0

Everything else about it is A++++ excellent except for the size. If you are competent the space limitations are not a problem though this is a bit of a tight place, especially with the mob of kids blocking the road (not their fault). If you are uncomfortable with big equipment it isn't for you.

Jason Brvenik 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SILVIUS 
Rating:
5.0

Nothing

Donald Poist 
Rating:
5.0

Customer representative Bonnie has been very accommodating each time I rent from this location.

Daryl Martin 
Rating:
5.0

Bonnie is great she goes out of her way to assist you I'm a repeat customer and wouldn't go somewhere else I also utilize the storage facilities the convenience is impeccable

Lisa Carr 
Rating:
5.0

The best experience ever. I would definitely use them again. Thank you so.

Tugbeh Jurry 
Rating:
5.0

The mobile drop was convenient and allowed me to drop the trailer with little effort. The ap walked me through every step even gave me detailed directions to remove the trailer from the truck. Good job Uhaul

William Hitchcock 
Rating:
5.0

Customer did not leave a comment.

DEREK WILLIAMS 
Rating:
5.0

Manager at this site was very quick and efficient and friendly. Overall rental experience was great and I'll rent here again.

Michael Brown 
Rating:
4.0

Customer did not leave a comment.

Andrew Butler 
Rating:
5.0

Customer did not leave a comment.

Ann Rodkey 
Rating:
5.0

Customer did not leave a comment.

nicole hubbard 
Rating:
5.0

nothing. Everything was perfect. From Customer service to the Equipment rented. Would do it again if needed

Ellen Moskes 
Rating:
5.0

Customer did not leave a comment.

Michael Chilcote 
Rating:
5.0

Customer did not leave a comment.

Paul Stamper 
Rating:
5.0

I was supposed to pick up the truck in PA, but was advised that no trucks were available. I was directed to the North East Mini Storage. When I arrived Marie had a truck plus the dolly and furniture blankets that I had reserviced. Marie helped to make our move successful. I would recommend North East Mini Storage.

PAUL KAVANAGH 
Rating:
2.0

The person was not very professional, and was rude. Not a good place to drop off.. even though we were set up to drop off trailer. From trying to talk to someone , to wether we had a drop off appt., to where to put trailer..

Carolyn Hubbard 
Rating:
5.0

Excellent service. I previously set everything up online and the owner was easy to contact to walk me through everything prior to my trip. I highly recommend them and would definitely use them again.

Daniel Lafferty 
Rating:
4.0

small business with plenty of inventory. will use again next time i need to rent a truck

donald cunningham 
Rating:
5.0

Customer did not leave a comment.

Anthony Di 
Rating:
5.0

Customer did not leave a comment.

sonia zipparo 
Rating:
5.0

Customer did not leave a comment.

Carolyn Puglisi-Barker 
Rating:
1.0

The personnel at this drop off location were not there! The drop off time was 10:00 AM and I received a telephone call from the "lady" identifying herself as being from UHaul at 10:04 informing me that the trailer return was overdue and an additional day would be charged. We unloaded the trailer and returned it at approximately 1 PM on that day and was charged $28.00 additional + tax. The person told me she would not be there as she only worked until noon; just leave the trailer in the lot and chok the wheels (wood blocks provided). I'm certain we will require the use of rental truck or trailer in the future, however North East Mini Storage will be my dealer of last resort! Rude and lousy customer service!!

John Ingraham 
Rating:
5.0

Outstanding customer service!

sharon brubaker 
Rating:
5.0

Bonnie is awesome

Randall Tyrie 
Rating:
5.0

This is the best location in the area. I rented a trailer here and the manager was great! She provided outstanding customer service, and made the rental experience fantastic! I will be returning for another trailer rental.

david stevens 
Rating:
5.0

Great customer service

ED GARRETT 
Rating:
4.0

Customer did not leave a comment.

Diana Davidson 
Rating:
5.0

Customer did not leave a comment.

Lori Griest 
Rating:
5.0

Mrs. Bonnie is so friendly I love going threw her to get my rentals she makes reserving and taking care of all my rental needs very easy and makes me feel comfortable and I enjoy the friendly customer service and she is always fast at returning my calls when I do have questions

Danielle Kellermann 
Rating:
5.0

Bonnie was very helpful, she connected the trailer and made sure I knew where and how to drop the equipment off.

Kevin Leonard 
Rating:
5.0

Customer did not leave a comment.

David Racine 
Rating:
5.0

Our North East, Maryland Uhaul provider was excellent and worked with us when Uhaul Corp. removed the vehicle we had originally rented. We received very confusing emails and texts from other locations due to the change. Fortunately, Bonnie at North East, MD Uhaul straightened everything out. We appreciate her professionalism and attention to customer service. We will continue to use North East, MD Uhaul for our Uhaul needs in the future due to the excellent customer service.

robert brubaker 
Rating:
5.0

Process went smoothly and pleased with the Manager and process.

Bob Kruse 
Rating:
5.0

Customer did not leave a comment.

barbara Hill 
Rating:
5.0

Customer did not leave a comment.

Jason Bradley 
Rating:
5.0

The lady I spoke with was kind and very patient. I had never driven anything like that and she was kind enough to show me some things. Thanks!

Kurt Reasons 
Rating:
3.0

Customer did not leave a comment.

robert randolph 
Rating:
5.0

Customer did not leave a comment.

patricia Brown 
Rating:
3.0

Hate the phone check in process. It was hard to get one picture with the gas and odometer based on the sun thru the dash. Love this location. I’ve gone out of my way to go there the last few times.

David Keatley 
Rating:
5.0

Customer did not leave a comment.

tim crawford 
Rating:
5.0

Customer did not leave a comment.

Jennifer Goldbach 
Rating:
5.0

Ms. Bonny was great a very informative. Very easy to work with.

Dale Kennedy 
Rating:
5.0

Customer service was fantastic, helping me correct for my mistake.

PAUL BEDARD 
Rating:
4.0

Truck would not fit on trailer, returned in less than 2hrs. and still got charged for the day.They were very nice about it and appoligised, a super cab truck is about a foot to long for the trailer.

Dale Kennedy 
Rating:
5.0

Customer did not leave a comment.

Jeanette Hamby 
Rating:
5.0

The person that we worked with at this locations was excellent (sorry but I don't remember her name). I was running late an she even took the time to call me to make sure I was coming because if your over a half hour late U-Haul cancels your reservation. Something I didn't know and she made sure I was aware of it so I would not lose my reservation. Going above and beyond.

Richard Wesley 
Rating:
5.0

Customer did not leave a comment.

MARY Peters 
Rating:
5.0

Please improve your online verification process.... talking to a real person was a tremendous help. Customer service was excellent

Christopher Widener 
Rating:
5.0

The check engine light is on in this truck. I’m not sure it’s been reported previously.

PAUL KURZER 
Rating:
5.0

Customer did not leave a comment.

Katelyn Taylor 
Rating:
4.0

Customer did not leave a comment.

JAMES DEBIASE 
Rating:
4.0

Thank you!

christine mastrangelo 
Rating:
5.0

Excellent service.

John Norwood 
Rating:
3.0

The truck check engine light came on about 5 miles into the move. This was after the truck had been loaded. Thank God it didn’t break down on the drive.

Christopher Manning 
Rating:
4.0

Make it known that there can be limited parking there. I was lucky to find a spot to park my car to pick up my truck. Or let customers know they may also park in the truck's space while it is gone, but that's kind of a pain to move the truck and then park your car and then get back in the truck. Otherwise, everything was good. Thanks!

Robert Nagle 
Rating:
5.0

Customer did not leave a comment.

Sonya Long 
Rating:
5.0

Customer did not leave a comment.

Jim Rosenkranz 
Rating:
5.0

Customer did not leave a comment.

Bruce Douglas 
Rating:
5.0

Nothing everything was great

michael alexender 
Rating:
3.0

Customer did not leave a comment.

Katina Dennis 
Rating:
3.0

Perfect, did everything over phone .

robert hahn 
Rating:
5.0

Customer did not leave a comment.

Tammi Shiles 
Rating:
5.0

Will go back, in a heartbeat!

Patricia Bernero 
Rating:
3.0

Do not switch pickup location on final day

Ryan Reddy 
Rating:
1.0

En primer lugar fue un gran problema rentar ayi cuando yegue are cojer el camión estaba serrado me tocó esperar una hora para que me contestaran muy malo ese lugar

Juan Arevalo 
Rating:
5.0

Bonnie was so kind and helpful! This was my first UHaul rental and she made it so easy!!

deborah spring 
Rating:
4.0

Customer did not leave a comment.

William Friedman 
Rating:
4.0

Easy experience from start to finish.

COLLEEN KLINGER 
Rating:
5.0

Easy pick up and drop off.

Matthew McCloskey 
Rating:
5.0

Customer did not leave a comment.

James Crichton 
Rating:
2.0

office was not open when I arrived....the person showed up late

OCTAVIAN GOGA 
Rating:
5.0

Thank you for making it so easy and quick.

Steven Farsace 
Rating:
5.0

Customer did not leave a comment.

Lola Thomas 
Rating:
4.0

Customer did not leave a comment.

John Thompson 
Rating:
5.0

Bonnie was awesome! Very professional and sweet, knowledgeable if you have any questions or concerns. Will have my business again for sure

Garon McKean 
Rating:
5.0

Customer did not leave a comment.

William Versage 
Rating:
5.0

Customer did not leave a comment.

Daniel Benham 
Rating:
5.0

Very Professional Very Convenient and Willingness to Meet Customer Needs

Raytron Leak 
Rating:
4.0

ash tray was not cleaned out.

MARYANN YORK 
Rating:
5.0

Na

Linda Wan 
Rating:
5.0

Customer did not leave a comment.

Karen CALHOUN 
Rating:
3.0

Customer did not leave a comment.

Timothy Rothermel 
Rating:
5.0

nothing, everything was great! Thanks to the Team at North East Mini Storage!

David Keatley 
Rating:
5.0

This is the second time using this place and I will continue using this location the woman who runs this place is so nice and on top of everything. I went one time somewhere closer to work and that place was horrible I will only use this location

Danielle Kellermann 
Rating:
3.0

Customer did not leave a comment.

Jessica Vanhorn 
Rating:
5.0

The woman who owns/operates North East Mini Storage is amazing. She was helpful and friendly and made things easy for us.

Alessandro Iommelli 
Rating:
5.0

Very easy to rent the uhaul no issue and clean truck

marissa acevedo 
Rating:
5.0

Very helpful and nice to do business with!

Reynold Miller 
Rating:
5.0

Customer did not leave a comment.

Keith Meisner 
Rating:
3.0

Customer did not leave a comment.

Jonathan Vasser 
Rating:
5.0

Customer did not leave a comment.

Michael Klinger 
Rating:
5.0

Very friendly staff. Vehicle ready when I arrived. Would definitely recommend this location to family and friends!

Tina Coursey 
Rating:
4.0

Customer did not leave a comment.

RYAN GREEN 
Rating:
5.0

The manager was excellent to work no matter when you called day or night, even after hours she would walk you through everything without any hesitation. I would reccomend this service to anyone who is interested.

EVERETT FOSTER 
No reviews have been submitted for this location.

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