The location was great but UHAUL itself was a BIG problem. The computer system was impossible for the girl to get us checked in it took almost an hour. I also had to call the 800 number while I was there to try to get help and the person that answered said "that's not my job" and instead of transferring me he hung up on me. Very disappointed in UHAUL customer service. Thanks so much to No Limit International Shipping they saved me from having a real issue and not being able to move.
LAURA S
Customer Reviews for No Limit International Shipping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The satellite office was unorganized . When we arrived they were not there and had to contact the vendor several times to arrange to pick up the U-Haul I reserved 3 days prior . Unprofessional.
randy cThe drop off was a bit of a process online on my phone but the staff at the location was so very helpful!! it went off without a hitch!
Suzee VCouldn’t find the place. Had to call 2 different numbers to get a hold of anyone. The lady finally came out so we could return the truck.
victoria dThe on-site office manager attendant was super awesome
Karlene KBe at a more accessible location such as tradition area
Joseph VI had issues with nobody being there to get the truck. Then i brought it back early and it was never checked in 2 days later, so i was getting charged wayy extra. Thank God for the AREA manager who was able to close this so that i can gain access to my account again
Geraldyne VIt was a drop off point, so no comments or concerns.
Maria Rthey werent there and left a note to call a # I did and called both and nobody answered, I sat in the sun trying to return, she did call me back then ended up over charging me by 300 miles till I called her and demanded a picture of the odometer- she told me to drop the key in then asked for a pic well I had already dropped the pic, this MAY have been an accident and she did refund it
Krystal MPick up was easy and quick.
Ralph RThey weren’t open when I arrived.
Lisa ACheck in process what difficult. Lockbox code sent in confirmation did not match the lockbox. After opening lockbox, key was not in the lockbox. it took 45 minutes to get the truck on the road. I did not receive a clean truck
Kevan SFind a new location
Andrew MVery friendly great service
anthony mShe was amazing. Came in on her day off to help me after U-Haul messed up my reservations 9 times and left me stranded with a truck half thr size I reserved a month in advance. It's all she had and she didn't have to come in to give me the truck she had. She was so nice and greatly appreciate her
Celina MWas charged additional $26.00 above the original Contract, then Contract was canceled after rental, made drop off difficult and took over 2 hours to rectify.
james bPut the correct gas level on contract.
Timothy BFast and friendly service!
Patrick SGreat People!
Percy MNo one was there to help in any way, a day after I dropped it off I got an email asking why the equipment wasn’t dropped off when it actually was on time with more fuel than I picked it up with and still hasn’t been proseessed as of 11:15 pm Tuesday night the 17th of may . I will never choose this location again nor recommend it to any other customer for pick up or drop off !! I believe that this location needs to be re evaluated as a qualified uhaul connection
Dennis NThe smell in the truck was unbearable. The office did not have a printer to give me a receipt.
mario rThis was the absolute worst experience I’ve had with a Uhaul. I drove 2 hours from Orlando to Port St Kucie to pick up this truck, only to arrive on time to find out my truck was not ready. I was delayed 3 hours in getting my truck to which I had to spend additional money to Uber to Ft Pierce to get my truck. This ultimately resulted in me finishing my move at 3am due to this delay. I can begin to express the amount physical stress and burden this caused on myself and my wife. On top of this uhual did not honor the rate I was quoted initially, they charged me $130 over what I was originally quoted. Afterwards, I waited 40 minutes on hold to file a complaint with a manager at Uhaul only to get told that I would receive a call within 72 hours which I never Received. This was absolutely the worst experience. I will continue to fight the $360 that they charged me in total, as I was unjustly treated.
Marcos PNothing I can think of.
Keith TThe pickup location itself was not clean or well maintained, but staff was kind and helpful. However the whole pickup experience was terrible. I had flown to Florida to drive a truck back, and had no other option. A few hours before I was supposed to pick up the truck, the location owner called me and said he didn't have a truck; beyond that he was unwilling to help. I had to spend three hours frantically calling around and trying to find an alternate truck, being transferred from region to region because apparently the computer systems don't interface. I'm still waiting for my "truck availability guarantee" refund.
Meg OThey was closed at 5:00 PM
CHARLES KNothing it was awesome !!!
diogo sT t uck dirty no gas less a 1/4 tank and too expense for 1 way
ANTONIO MKeep doing the same thing. My experience was great. No issues at all.
Ean IGreat customer service-professional and attentive
John RCustomer service was good
sharon bExcellent job, keep on doing what you doing so well
JAMES DOwner was nice and very helpful.
Andrew MAwesome service
ROXANNE CCustomer service was great
SHARON WThe unit needs repairs in the front wheels. Looks like it not well aligned
LUIS MDo not go to this location. There is no one to talk to and only has a key drop box. This was assigned as my drop off location and I called the number that was given on my receipt to get a hold of someone. They are unable to accept the large 26ft trucks!! Wish uhual knew about this before assigning me that drop off location.
Karen KThis location and staff was excellent , keep up the good work
HYCHINTH CThe return business was closed 1/2 hr before closing. The online return app didn't function to complete return. I left key in lockbox and it has been one week. I am unable to contact locally to get closed status to an active account. I had to contact corporate and after a 50 minute hold and 10 minute conversation I think it is resolved. Grr.
BEVERLY HThere was nobody there The door was unlocked. There were truck keys just sitting on the table for anyone to take. The person who is in charge sends someone who doesn’t know what he is doing because she couldn’t be bother to leave her house knowing she has open reservations. Will never use this location again.
Alex RIn a professional stand point.. this company FAILED. 1. Does not answer phone for business 2. Did not give me a copy of contract for road travel.. it delayed my work.. I texted and called several times.. no response.. I had to wait 20 minutes on hold a Go -Uhaul for a representative to email me the rental agreement. 3. Sharon returned my call and text next day.. regarding my request for my rental agreement papers.. always the same excuse.. she had to pickup her kids.. decide..are you running a business or giving me the run-around.. 4. Whwn asked by Sharon how I adjust the mirrors on the Van, she said with your hands.. she has no clue that they can be adjusted automatically.. no knowledge of equipment. features or benefits. 5. Oil indicator was low.. inside van was so.. so.. just flipped, no wiping down, tissue paper was inside the side door panels.. so much for COVID cleaning. 6. No Printer at this location, I did not want an email copy..I was told I would have to wait until the next day so she can get it from the field manager. 7. Please Call Me.. 561.255.994 Gail Borgardt. I want to speak to a Supervisor immediately, not from a phone call center.. they were not helpful, they have no command of proper English, cannot read properly. I'm VERY disapointed.. I was not fully informed about the rental agreement.. It was a RUSH JOB.. Sharon had to pick up her Kids... this is the worst
GAIL BThe put me 10 milles more in the bill And out 8722 m and in 8989 so is 267 not 276 miles
ALEXDIOSLAN ANo comment.
JESUS FSharon , she’s very professional and very kind. Thank you very much. Sharon
LEONARDO MShe did a great job
JODYS JRun on time or change business hours online and at the door to a later time. Scheduled in person pick up time at 8 am due to place not opening until 8, waited 17 minutes, after 2 calls and text sent to contact business establishment to let them know I had a scheduled appointment at 8 am and there was no one on site.
Leyanis MFriendly service
sharon bThe truck was pulling to the right.
Walkys AEverything was great. Thank you 😊
CARLOS RSatisfied with my experience. The truck was clean, no hassle rental. Staff professional and friendly.
wanda sOverall, the worst UHaul experience. I went online did a reservation well in advance. I got to the location only to find the place closed. Called the number. Sharon was nice enough to return the phone call and said that the reservation I made could not be fulfilled because the A/C was not working on a brand new van. She said she reported it to Uhaul, the guy came out Wednesday/Thursday to fix, but was unable. She said Uhaul was to call me and notify me, but no one ever did. So my question is what is the point of the reservation if there is nothing to reserve. On pick-up day, I called the 1 800 number only to be on hold for over 30 minutes. After a couple of customer service agents, I was told no trucks available with no resolution. I asked Sharon if I could use the van with no A/C, which she had to verify with Uhaul to see if that was allowable. I was allowed to rent the van with no A/C. On Sunday I attempted to return the van, but again the place was closed (understandable on that one.) I attempted to use the mobile app to return the van, but the GPS location would not connect with Uhaul despite following your instructions. I called the 1 800 number and waited over 45 minutes. I took pictures of the truck and left it there. I have always rented with Uhaul (with the exception of once cross-country travel. This is, by far, the worst experience ever. Little to no customer service in this situation. I hope someone reads this and calls me to tell me why someone should bother to reserve and rent from Uhaul if the reservation is no good. Why it takes so damn long to get someone on the phone, and why I should recommend anyone to use Uhaul.
EULISES MNothing
LUIS DThe location was hard to find. There was no noticable signage to indicate the store as there were no trucks in front. The only way I found it was the woman who was dressed in street clothes wave to me when I passed her. Very unprofessional setup. Made me a little uncomfortable to drop off the truck.
RAYMONDJAMES Dwas not what we expected and running late...rinky place for pock up
RICKY CVery professional
sharon bEverything was great! They helped me get into a vehicle super quick at a reasonable rate! Would most certainly used them again if need be.
DONALD S