Customer Reviews for Nick's Self Storage
(U-Haul Neighborhood Dealer)

429 reviews

528 Edgefield Rd Suite A   North Augusta, SC 29841

(803) 426-3476

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 426-3476

528 Edgefield Rd Suite A
North Augusta, SC 29841

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service at Nicks self storage. I have nothing bad to say about my experience. Truck was good. Not great mind you, but was in decent shape. I recommend this establishment for all your moving needs in the North Augusta SC area

Wanye Spradely 
Rating:
5.0

Customer did not leave a comment.

James Branch 
Rating:
5.0

Customer did not leave a comment.

RUSSELL BEAN 
Rating:
5.0

Great customer service, I will always come back if needed thank you all so much...

Priscilla Dixon 
Rating:
5.0

Customer did not leave a comment.

DARRELL HILL 
Rating:
3.0

I had to put appliance dolly in my Camry that had grass on it It was NOT cleaned by last user & I had to use it because it was the only one there.

Della Allen 
Rating:
5.0

Super fine and Great customer service

Gisela Latham 
Rating:
5.0

Customer did not leave a comment.

Robert Gibson 
Rating:
5.0

The truck had transmission issues

CHRIS MAYSON 
Rating:
5.0

Customer did not leave a comment.

JoAnn Tillman Hooper 
Rating:
5.0

Service was outstanding

RUSSELL BEAN 
Rating:
5.0

Customer did not leave a comment.

Carissa Doying Warady 
Rating:
1.0

The truck was badly worn. The front bumper was rubbing on the front tire. One headlight was out. It stalled five times. The fourth time it stalled on a busy four lane highway and it would not restart. We called for service. The man got it started. We drove it a few more miles and it stalled again on a very busy two lane highway. Uhaul sent a tow truck which towed us to our home where we were able to unload the truck. This is the first time that we have had problems with uhaul.

Sam Hicks 
Rating:
5.0

Customer did not leave a comment.

JASON ROBERTS 
Rating:
5.0

Customer did not leave a comment.

David Coulthard 
Rating:
3.0

Fix your trucks before you rent them out.

Christopher Bultman 
Rating:
4.0

Customer did not leave a comment.

DENNIS LARSON 
Rating:
5.0

Reps are very personable. Quick process in and out in minutes. Great people!!

Christopher Crisp 
Rating:
4.0

Customer did not leave a comment.

Sherry Graham 
Rating:
5.0

We really appreciated having a person in office to speak with. The online reservations didn't work for us.

Cindy Mcdaniel 
Rating:
5.0

Nothing The service was very good!

debra pixley 
Rating:
5.0

I had made the online reservation at a different location. I got there and no one was there. I called U-Haul, and you folks took care of me., My reservation was transferred to a nearby location. Vince at Nick's was terrific!! I can't say enough good things about Nick's and Vince. Very professional and well organized. Thanks

PHILIP AMORUSO 
Rating:
4.0

Customer did not leave a comment.

William Young 
Rating:
1.0

As you could tell the rats were very bad in my unit#14 when I first moved in there was a opening in the back top I asked several times to close up the opening but several months went by till this was taken care of the smell was so bad till I took out 3 dead rats till I could get the rest of my things out, I even mentioned this opening the day we took a walk through, my items I had in storage smells like dead rats and items torn and eaten holes in the item. Thank you

Margaret Upton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Pinkerton 
Rating:
5.0

Customer did not leave a comment.

James Moody 
Rating:
5.0

Customer did not leave a comment.

Brenda Biggerstaff 
Rating:
4.0

Customer did not leave a comment.

William Cato 
Rating:
2.0

Quality of the truck was awful. Check engine light and tire pressure light were on when received. Severe body damage to the exterior of the truck. Interior has cigarette burns and stains, smelled terribly of smoke.

Taylor Tidwell 
Rating:
5.0

Customer did not leave a comment.

Andrew Crean 
Rating:
4.0

Customer did not leave a comment.

Paul DeLorme 
Rating:
5.0

Customer did not leave a comment.

Billie Jo York 
Rating:
1.0

We are out of state, hired moving companies and on more than one occasion they were unable to get into the gate to access the units. Was given incorrect code and told they are working on the gates. But I wasted $600 moving to not be able to get into the units and had to open a unit elsewhere do to the lack of communication available.

KRIS GENERAL  |  Overall Experience 
Rating:
5.0

Friendly service at a great price.

patrick zoeckler 
Rating:
5.0

Customer did not leave a comment.

Susan Meyer 
Rating:
5.0

Good location. Vince was excellent to deal with! He was very accommodating and gave great customer service!! 👍

Dorothy L Browning  |  Overall Experience 
Rating:
5.0

Es excelente servicio

medina ganzolo 
Rating:
5.0

Customer did not leave a comment.

Michael Wilson 
Rating:
5.0

I was very appreciative that the employee came out and hooked up the trailer for the first time for me. Super nice guy.

Thomas Rose 
Rating:
5.0

Customer did not leave a comment.

tameka carr 
Rating:
4.0

Had to change the drop off location because I wasn’t comfortable with the original location. Nick’s self storage was fine.

CHET WILSON 
Rating:
5.0

Painless pickup and drop off!

Dianna Griggs 
Rating:
5.0

Customer did not leave a comment.

Tasha Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
5.0

Nothing it was great , I will be back.

Delton Hadden 
Rating:
2.0

Odometer wasn’t working

Erck Bowe 
Rating:
5.0

Staff is very friendly and knowledge

kimberly bledsoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUVARD LUMPKIN 
Rating:
5.0

Customer did not leave a comment.

Wayne Linguiti 
Rating:
5.0

I’m very satisfied, thank You !

Lucia Velasco-Bacallao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Threet 
Rating:
5.0

Customer did not leave a comment.

Renee Bell  |  Overall Experience 
Rating:
5.0

Checking in our Uhaul at our destination was perfect. My husband did it over the phone and took pictures for the person checking it in. Was really easy and they were pleased with how clean it was.

Kip Pylinski 
Rating:
5.0

Everything went smoothly and it was an easy check in!!

Renee Bell  |  Reservation 
Rating:
5.0

Great customer service

Dunyell Gordon 
Rating:
3.0

Customer did not leave a comment.

Clyde Coffing 
Rating:
4.0

Customer did not leave a comment.

Jenny Price  |  Overall Experience 
Rating:
4.0

Employee who assisted with car trailer needs training on loading a vehicle on the trailer.

DAVID PILAND 
Rating:
5.0

Customer did not leave a comment.

Eric Johnson 
Rating:
4.0

Customer did not leave a comment.

john mcdonald 
Rating:
3.0

Customer service was friendly and courteous. The truck was not in good working order. After leaving the office, the weather changed and it begin to rain. During the drive to return the truck/equipment, it was discovered the windshield wipers did not work at all. The drive back was scary and unsafe. Compensation for this should have been granted. Looking at receipt it was not.

Jacqueline Green 
Rating:
5.0

Very nice gentleman who went out of his way to help.

Robert rebattnet 
Rating:
5.0

Customer did not leave a comment.

Mike Jamison 
Rating:
5.0

Customer did not leave a comment.

yvonne riddick 
Rating:
5.0

Met my needs. Thanks

RONALD BORAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Schreiber 
Rating:
5.0

Customer did not leave a comment.

Jeffery Turner  |  Overall Experience 
Rating:
5.0

Ya'll were great. Good communication and very accommodating. Thank you for such good service.

judy wall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Cohan 
Rating:
3.0

Customer did not leave a comment.

Charles Didden 
Rating:
5.0

Easy drop off process (key drop box and app) with adequate parking.

Tina Valentine 
Rating:
5.0

Turned vehicle in after hours on a weekend so I didn’t meet anyone working at this location.

Gerald Felton 
Rating:
5.0

Very professional

ISAAC HUMES 
Rating:
5.0

Easy drop ofg

Jameal eubanks 
Rating:
5.0

Customer did not leave a comment.

Roberta Wilde 
Rating:
5.0

During the year that I had my unit I never had any problem except for when the combination to the main gate was changed and I had to contact someone on the weekend. That was not a problem just an inconvenience.

Howard Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ISAAC HUMES 
Rating:
5.0

Customer did not leave a comment.

JODY LAWHEAD 
Rating:
4.0

Great customer service no problems

ISAAC HUMES 
Rating:
3.0

Customer did not leave a comment.

Charles Benfield 
Rating:
5.0

Customer did not leave a comment.

Eric Holman 
Rating:
4.0

The windshield was so dirty I could not see through it safely. I asked for utility dolly to replace small dolly. Traded no problem. But then somehow after returning at next location charged fee for no return. Maybe they thought I was to return both? Customer service at 800 number was good to eventually fix issues as far as extra charge.

John Lemme 
Rating:
5.0

I requested furniture pads, a utility dolly and a furniture dolly. These items were not in the truck when I picked it up. U haul quickly refunded the money but I would’ve like this equipment for my move.

Jason Brzuchalski 
Rating:
3.0

I’m a 56 year old woman. I thought the guy might offer to lift the trailer off the hitch for me but he let me back it in to the parking spot and remove it from my car.

Patti Darling 
Rating:
5.0

Good service. The staff was very friendly and open to help. It was my first experience rented a truck and was fantastic!

Carlos Pena 
Rating:
2.0

Truck dirty, damaged, Return procedure with cell phone took one hour

Randall Hollenberg 
Rating:
4.0

Customer did not leave a comment.

HARRIETTE BRYANT 
Rating:
5.0

Customer did not leave a comment.

Jack Vaughn 
Rating:
5.0

Great customer service. I will be a returning customer. Jenifer

jenifer walker 
Rating:
4.0

Customer did not leave a comment.

Larry Meeks 
Rating:
5.0

Customer did not leave a comment.

Brian Gentry  |  Overall Experience 
Rating:
5.0

Thank y

SHEILA MCFADDEN  |  Overall Experience 
Rating:
5.0

A great place to store your stuff. The employees are wonderful.

Elaine Barrett  |  Overall Experience 
Rating:
5.0

For the past almost 10 yrs I couldn’t ask for a better staff of individuals. Our relationship made us family we became a family Knicks Storage. I would recommend them to friends and others. Thank you for all you guys have done. You made it safe, welcoming and easy to be a customer, client and friends. I appreciate everyone there!!!

LALETTA HUNTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori Simon 
Rating:
5.0

This was by far the easiest transaction I have ever had with a UHaul. Amazing!

MEAGAN HARRIS 
Rating:
1.0

Customer did not leave a comment.

Tyshell Mack 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL ANDREWS 
Rating:
5.0

Very good customer survive and convenient location

TATYANA STERZING 
Rating:
3.0

Literally just took trailer off and said have a good day, that was it. Tried to drop off the day before but the system would never show our location to get past the GPS issue (after following al instructions) so had to come back again the next day.

Chad Hyler 
Rating:
5.0

They were very friendly and always willing to help. Anytime I spoke with the manager he was always very polite and eager to assist in any way. I would most definitely recommend this team and facility to anyone.

Anais Byrd  |  Overall Experience 
Rating:
5.0

I saw there was a 4 hour block of truck rental time avail at most locations, but reserved it for 3 hours. I thought I could get all of the loading and unloading completed in the shorter time. When I called to see if the truck could be reserved for the extra hour, I was told the cost would go up to three quarters of what I paid for the 3 hour slot. Thankfully, when I looked at what extra was actually charge to my cc it was only about $20 extra. Just curious why the Uhaul rep on the phone tried to gouge the price per hour up so much when all I needed was an extra hour. I will recommend the 4 hour slot to others.

LESLIE CLOUGH 
Rating:
5.0

Customer did not leave a comment.

anne white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUBEN MAGDALENO 
Rating:
5.0

Customer did not leave a comment.

Krystina Speed  |  Overall Experience 
Rating:
5.0

Though I did not store my belongings there a long period of tile the representative was very helpful with his information due to my family and I are new to the town and when it was time to move out they were very accommodating.

Billy Crawford  |  Overall Experience 
Rating:
5.0

Rented an appliance dolly with strap on to hold appliance securely. Apparatus that tightens strap was broken and I had to purchase bungee cords to secure appliance.

Stephen Eubanks 
Rating:
5.0

Customer did not leave a comment.

julie todd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kary Alexander  |  Overall Experience 
Rating:
5.0

Very helpful in unhitching trailer and updating paperwork. Felt agent went beyond expectations to assist me. Surely a better experience than where I picked up trailer. Couldn’t have been any smoother.

robert oliver 
Rating:
5.0

Customer did not leave a comment.

TIMEKA WILSON 
Rating:
5.0

Customer did not leave a comment.

Jennifer Grover  |  Overall Experience 
Rating:
1.0

1) Was told that as long as I turned the unit back in by 11:00 am the next day I would be charged for a single days rental and ins. I turned the unit back in at 9:30 am but was charged an additional day. Now, the manager won’t return my call. 2) the unit was clean. However, the oil light came on 10 miles into my move. It was 2 quarts low. I filled the oil immediately.

KEVIN KING 
Rating:
5.0

Thanks for everything

MICHEAL FRAZIER 
Rating:
5.0

Customer did not leave a comment.

Mark Gorospe 
Rating:
5.0

Customer did not leave a comment.

STEVEN PIERSON 
Rating:
5.0

Not a thing!

THOMAS HOLLAND 
Rating:
5.0

Very smooth check in. Personnel at the facility were fast and efficient.

Darren Stiles 
Rating:
5.0

What a great place to store my valuables. Safe and secure with excellent customer service.

CHARLES SMILEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER PUTNAM 
Rating:
4.0

Customer did not leave a comment.

Elise Kirk 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Bethany Leedy 
Rating:
5.0

Had a bad rat problem. Destroyed my bed and washing machine.

Mark Fentress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESS DUMAS 
Rating:
5.0

Customer did not leave a comment.

everett kuglar  |  Overall Experience 
Rating:
5.0

I placed some bedding high on top of a 5 tier shelf and placed shelf in middle of unit, a mouse still found its way to my stuff and made camp. The thing died in my bedding and all of the bedding was ruined including the down pillows. I ha:e rented outside storage 3 other times and did not have any rodent issues elsewhere. I have moved to indoor storage now.

shane smith  |  Overall Experience 
Rating:
5.0

I had no problems with making a reservation for a unit, however when I went to sign the paperwork for it, I was not told that the units located directly next door were not the units belonging to the office. It took two phone calls to get directions from the office to the storage units. Furthermore, when I called to report moving out of the unit, a note was made but I was not removed from the system and I received an invoice charging me for another month's rental.

ALISON JOHNSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh blandenberg  |  Overall Experience 
Rating:
5.0

Very happy with the staff, the price, the service and the facility. I only needed the storage unit for 2 months and the accessibility and convenience were exactly what I needed. Would absolutely recommend this to friends.

MICHAEL CLINE  |  Overall Experience 
Rating:
5.0

I was just kind of disappointed to find four huge rats in my belongings like you know in the unit and there was quite a bit of feces that I was kind of nervous about trying to clean it up just because of the health concerns and stuff so hopefully I didn’t get charged for any kind of cleanup fee or anything like that I mean other than that definitely was more than satisfied with me and now their service every time they were quite helpful when I called them paying our monthly payment and everything ha ha I had a good experience either other than the rats thank you very much

Mark Beasley  |  Overall Experience 
Rating:
5.0

It was a nice experience to go to Nicks Self Storage. Great customer service, and it only took about 15- 20 minutes to complete the process of getting a storage unit.

Deborah Evans  |  Reservation 
Rating:
5.0

Staff was very helpful and polite.

KAY CARTLEDGE  |  Overall Experience 
Rating:
5.0

Staff made it very easy to downsize from a large unit to a small unit. Really enjoy doing business in a much-needed situation

Teresa Henderson  |  Reservation 
Rating:
4.0

No comment

Michelle Johnson  |  Overall Experience 
Rating:
1.0

I have never been late on my account and i got a certified letter that i was going to be auctioned because of default poor service due to inaccurate account info Melissa brown

Melissa Brown  |  Overall Experience 
Rating:
1.0

My storage wasn`t available. I had to go with what was available. The storage room was too small for all my stuff.

Privacy Request  |  First Impressions 
Rating:
5.0

Thank you. You guys are the best.

Privacy Request  |  First Impressions 
Rating:
4.0

The access to the facility is convenient and the sales people were very friendly.

Privacy Request  |  First Impressions 
Rating:
2.0

It would have been more convenient if the admin of our company could have set up the unit over the phone and the employee just go in and get the keys.

Privacy Request  |  First Impressions 
Rating:
4.0

Great for the price. The turn into the drive is a little tight and there is a big pothole, but so far I have not brought in a big moving van, so all good.

Privacy Request  |  First Impressions 
Rating:
3.0

The service was great but the unit they had available was too small.

Privacy Request  |  First Impressions 
Rating:
5.0

By picking Nicks storage I was able to handle everything for my move in about 10 minutes all in one spot. I definitely will be recommending them to others as I have my sister already.

Privacy Request  |  First Impressions 
Rating:
5.0

Great

Privacy Request  |  First Impressions 
Rating:
1.0

I was quoted a price and then this facility did not honor that price and it was a $20 difference

Privacy Request  |  First Impressions 
Rating:
4.0

The size of the front entrance is smaller than the actual size of the inside. Hopefully the sofa fits thru the door. Would upgrade to a larger one.All in all an easy transaction.

Privacy Request  |  First Impressions 
Rating:
5.0

The space was excellent, however it needed federal agency approval for lease, due to serving the public. needed specific entrance and location specs.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent customer service

FRANK INGLETT  |  First Impressions 
Rating:
5.0

Very helpful, quick service, understanding, and priced fair. I would do business with them again.

Privacy Request  |  First Impressions 
Rating:
3.0

Everything was great l, but I will say make sure to get the right size unit and make sure by seeing it before you pay

Privacy Request  |  First Impressions 
Rating:
3.0

Everything was ok

HOLLY HOLSTON  |  First Impressions 
Rating:
1.0

Very disappointed. Completely bad business practices

Privacy Request  |  First Impressions 
Rating:
4.0

Very pleasant and helpful staff. I had never rented before but will use you in the future if the need arises

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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