Customer service can use improvement.
Antoine R.
Customer Reviews for Newnan Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It wa great place
Kelly T. | ReservationDropped off after hours. Vehicle was checked in with no issues due to the return location on the contract.
Shady C.Buen cervicio
Grace M.This rental was very easy. And very fast.
Michael S.We returned everything after 9 PM, so there wasn't anybody there. The instructions on the website were incorrect it told us to go to 10 Franklin Rd., correct address is 24 so we were driving up and down the road for a bit till we found it.
Danny M.This location has all the items on your website.
Richard W.Everything was handled professionally, and the equipment was top notch. That was most important. However, the owner could have been a bit more friendly and supportive in the process.
William C.The person we dealt with was not very personable and a bit off putting. Perhaps having someone that can better deal customers and their questions.
Laura L.N/A
Randel P.I am disabled.there are no markings when the sidewalk goes down. I jarred my whole body and could have fallen if I was not right next to my son. I use a crutch. There was a man parked in the no parking area and the owner or man checking me out, said nothing to him to move. He was sitting in the car. The office light was flickering so bad I got a migraine. I had to step out of the office to even use things on my phone for the rental. All I got from the guy there was, it has been flickering for 8 years.
Tessie B.Good job!
David L.A ramp should be available in all of your trucks
Leslie M.Super thourough attendant!!
Joseph M.The owner/manager (Paul) who runs this location is awesome! He's friendly and very, very helpful. We very much seek out to do business at this location and with Paul. The only suggestion I have - this was the first time we'd rented a truck that came with a hand truck and furniture pads which were tagged if you choose to use them for an extra $$. They take up extra room when you don't need them.
Paul Y.Paul was super helpful! He did a great job of helping direct me to load my car properly. Everything was well organized and ready to go.
Kristen N.Mr. Miller is always responsive and professional. Our family appreciates the use of the truck, storage units and customer service.
CATHERINE A.The lock box code was incorrect. Called customer service and waited 30 mins. After that, the truck key was incorrect. They put wrong key in the lock box. Called customer service again and waited 40 mins to resolve problem. Worst location ever. Wasted one hours and had to do two trips for moving because of wrong truck(small size)
SANGHO Y.The self checking process is way too cumbersome.
JOHN T.Nothing, Mr. Miller provides excellent customer service. Reflects well on Uhaul.
FRANK R.Everything was top tier I have no negative feed back great customer service great communication and just an overall great experience
Jason B.Better explain the charges and additional fees I was completely unaware I would be charged a additional 100 dollars upon return and was left scrambling for the additional money
Christopher D.This was best storage experience I've ever experienced.
CLARA P. | Overall ExperienceGreat customer service!
Johanna V.We had a unit here for several years. Never had any problems.
ROSEMARIE M. | Overall ExperiencePulled in and started my self check in. Employee showed up immediately and started helping me get the truck checked in. Took only a few minutes and I was in my way
Matthew L.all good very nice experience
David S.If you request appliance dolly, it should be there.
Carl H.Better customer service
Jillian C.Nothing, the experience was great.
Lori K.Y'all charged me an extra gas fee when I put the gas back where it was when I picked it up! And I have pictures to prove it, I would love to have my money back please and thank you!
Derrick T.Equipment description could be improved, I was unable to use the 6x12 trailer due to the width of the ramp. I assumed a 6' wide trailer would have a 6' opening. Unfortunately I should have measured the width before I rented the trailer.
Mike J.Simply the best. Patient, friendly and informative.
PAUL M.Unfriendly staff
Christine L.There was 2 drop off locations right beside each other and I returned the truck to 10 Franklin which is the the wrong one. I did not see 24 Franklin due to the car wash blocking it. The U-Haul phone customer service was excellent and corrected my mistake.
STEVE P.They are the best. Won't rent anywhere else.
PAUL M.Contract time and date to return not consistent with reservation without notification. Charged for extra day.
Hannah J.I was charged more than what I paid at pickup and was not sent a receipt.
Brian C.Overall, it's a great place to do business with
John M.Great drop off point. Clean and close to my destination.
john P.There was no one there and the was like 4 other customers that had issue with the app. We waited for hours to get our issues resolved.
Reneda G.Nice shop
Scot H.The manager of this location, Paul, has no place in a customer service role. He is rude, condescending, and unprofessional. I would drive double the distance to avoid doing business with Paul. We actually needed our trailer longer than we had it but returned it after one day to avoid doing any additional business at Newnan Self Storage.
Jordan S.Allow more space for drop-offs to park.
Jay G.The location was a bit sketchy. The staff/employee was condescending and unfriendly.
Mallory B.The guy in charge was welcoming and helped unhook the trailer from the truck.
Kevin H.Nice
Marcus D.Because I told location and got extra charges unexpectedly .and the location had changed without my knowledge
sharon S.N/A
Timothy R.This was the best overall service during my entire move! Great Job UHAUL!!!!!
Brian B.Notify your customers before you charge them.
Jerry W.I believe his name was Bill M., I could be wrong, but he was the only employee in the office at the time. He was very rude and did not provide a pleasant experience. I felt as though I was signing up for the military or being interrogated by a police officer. He needs a serious course in customer service.
KYRA M.It was just a little for out of my way to do what I was doing overall it was good..
Donald A.Paul and Tina were very nice. They were open when others were closed and they were able to help me.
CLARA P.Did not receive my items I purchased due to the store being closed during business hours. Someone was supposed to reach out, haven't heard anything.
Tinesha B.The owner was a bit over the top, everything was good except for the customer service.
KarVoris F.N/A
Kokethia H.Dropped off after hours
Kia P.