Missing order request. Never got dolly or furniture blankets. You still charged me for them. Put in a claim number 4678456.
Jose Carrasquillo
Customer Reviews for Kefi Spaces LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service I was early and she still took the time to take care of me
Brenda HernandezOur truck did not have the rental equipment we requested, and the location was not yet open, so this was rather frustrating that we had no option in getting the dolly and furniture pads. We had to go purchase the items at a supply store. We were also charged 3x the days when we only used 1 day. Even though we followed the app instructions, the rep made me feel like I did something incorrect. The app literally told me to drop the keys off after parking and a rep would be in contact. Never received a call.
Warren MinixThe dolly i requested and paid for was not in the van. I was on the page to check for the vehicle pictures but realized i had missed the key lock password. After going back to for the key lock password, i was not able to check mark the dolly not there.
KENDALL CUNNINGHAMKefi is a model for what every U-Haul partner should be. Clean, professional and organized.
LARRY STEFFLENSuper friendly and easy. Thank you so much.
Elizabeth CabreraParking lot is not big enough to park the truck that was rented.
Missy DancerI was very impressed with the location.
CHRISTINE BICEKCharged me for the tow dollies and it was not in the truck
Jawan WalkerEverything was great From check in to check out. Super smooth and easy. Thank you. I’ll def call you if I need you again!
LaTanya DavisExcellent customer service. The staff (Scott & Jessica) were really good to work with. The facility is wonderful and the location is perfect. Will continue using them.
David FisherMake sure all the rental equipment is ready in the truck at the start of the rental period. I had to run all over tower, wasting time, trying to find the correct equipment that should've been with the truck when I arrived.
Brett PassiniNothing. Great experience. Quick and easy.
Jonas Quintero