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Jesus V.
Customer Reviews for Newman Smog & Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app was very poor took me almost an hour to pick up truck. Owner of shop was able to help from her home. Also when I booked from Newman location someone called me and said I had to go to Patterson to pick up truck Newman had no trucks available I had to go to Newman so owner could help me cancel Patterson pick up and reschedule for Newman location. This has happened more than once. Please fix this issue.
Tina T.Great customer service
RICK W.Quick and very helpful
Danny R.Everyone was great my kind of people.
Ken T.I cannot think of any possible improvements. Crystal is committed to Customer Service, competent, efficient, and a pleasure to work with. Dean, a “traveling Uhaul employee who happened to be there when I picked up the trailer, could not have been more accommodating.
Murray H.My son accidently locked the keys in truck while gaming up Thank God he had his window slightly opened.... Thank God he was able to buy an expensive flimsy door opener. I was so overwhelmed with UHAUL road assistance!!! I bought Insurance but did cover to open locked door to get key. $210.00 I hax to pay!!! Wow!! Thank God my Son was able to unlock the door. Ins. For Uhaul needs to conver to unlock a door $210.00 is just ridiculous!!!!
ANGELA R.Pick up and drop off was excellent. Thank you I will definitely use you guys again.
MISTY J.I had no equipment but I am hoping to get a discount on next rental hopefully to move out everything soon God willing. Crystal is the AWESOME!!! Thanks again Crystal for your assistance. Blessings Angela Rodriguez
ANGELA R.Everything was great. All the staff very helpful
Deborah A.It was ready when I got there, I did everything on my phone, the owner was able to help me with a few questions, and I was on my way, it couldn't have been any easier.
Kristina W.Amazing customer service at pick up location as well as the customer service team who was able to help me when my reservation was changed.
Melissa S.The trucks were not available in the area I needed them. I had to drive 26 plus miles out of my way but the people did an out standing job of helping to make it happen
Derek B.very helpful and efficient staff
Eugenio G.Nothing! You're Absolutely Awesome!! Thank You!!
VICKI M.Amazing experience! Will definitely recommend Crystal and her location to friends and family.
Mike M.They were nice and helpful
KASSANDRA F.Charged for fuel that was not needed
Rocky G.Quick and easy to reserve, pick up and return. Zero problems with the trailer. Towed nicely behind my F350.
JOEL S.I appreciated all the professional kindness I was given. I also appreciated since I was unsure if I would need the truck longer how easy they made it to work with me. Well worth going to this location to rent. Office and staff were excellent in all ways.
GLENDA S.Thanks!!
RICHARD G.Very happy with the outstanding service I received!
Roger L.Everything was perfect. No complaints.
RANDALL S.Rude and charged me for fuel and cleaning. Truck was spotless and I out 25.81 in gas.
JAIME A.The customer service at this location was awesome. They even checked the tire pressure in my truck that I was using to tow the trailer. I really appreciated the extra attention to detail.
DEBORAH C.Great customer service. I will comeback again.
Ratha P.Not enough trucks available for rental. Don't understand because the prices are way up there and you have to travel many miles to pick up the truck it doesn't make sense. We used to have a good local availability for in town local moving Not anymore
JAMES K.This location has a tendency to close early - which they did on 4/19/21. The posted sign on the door states that they close at 4:30pm on weekdays. I returned to the location at 4:25pm that day - only to discover that they were closed already. When I came back the next day - the lady at the counter told me that sometimes they close early whenever they no longer have any customers being served at the Smog Shop (this location has a dual business setup). Which is what they did the day of my rental (4/19/21). I asked her why she was charging me for an extra day - and she told me that this was their policy - and to take my grievance to U-Haul. This is unfair and downright tacky! I know that it is only an additional $10 - but the delayed return was NOT MY FAULT. It not the money lost that irritates me - it's the principle. The information posted on the door (regarding hours of operation) should be adhered to - the customer has no control over the management of business - and should not be robbed of their hard earned money because they deviate from the posted hours of operation. I have never had a problem with this location until now - and I intend to tell anyone who will listen to BOYCOTT this nefarious operation!!!!
Vernon H.Always friendly and helpful!!! Love this place!!!!
Danny R.Over charged. Not clear on why charged. Seems like the norm with u-hual these days so whatever.
valeri M.Nothing to improve awesome service
Austin G.see above.
Mark W.I seldom rate things as excellent, but I was so impressed with all the help I received. Questions answered. The final bill did not come thru, although the message did. But was given the information over the phone. I am new to the area and was happy to find a new place that I will be happy to use for future needs. Mrs. S
GLENDA S.I was very happy with everything. Customer service was outstanding
JULIE V.Nothing all was perfect.
ALFONZO A.They were very clear that if the found the smallest scratch - we would have to pay. Yet when we got into the $19.95 Truck to pick up a stove in Modesto, CA. we had to get the windshield cleaned before driving.
Nancy C.The lady at the desk was rude. I've rented many times with uhaul at many different locations. This location was the first and last time I will Rent from. She said I didn't clean the truck. Me and another customer that was there looked at the back of my 20 ft uhaul and he Said it looked clean to him. She told me I needed to pressure wash the back of the truck when I told her I would sweep it out. She Said there was oil but the stuff I've moved was just 4 mattresses and bedroom sets. Nothing that contained oil. She charged me the 25.00 cleaning fee.
Traveyon W.Rates are entirely too high!!! I felt raped when o got my total!! Not cool
Traci F.The personnel were very helpful and prompt
Andrew I.