The site reported to the company that the vehicle wasn't clean, which was not true.
Tony B
Customer Reviews for Sunoco Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a good location in town. Couldn’t get the app to work. Told the rep. They said they’d handle it
KENNETH WThe site is just a little crowded. But Joseph the rental agent was friendly, helpful and excellent!!
john gGreat customer service, agent was very helpful.
Karen WCustomer service was great, truck was clean and ran really smooth. And also the price was affordable.
VALRIE RTruck was not at correct location. We were required to walk one mile to another u-haul location.
DAVID BJoe was a great help and made the process very smooth and simple great job!!!!!!!!
Luther NProvide better customer service and advise customers before completing their transaction that they do not have the equipment was rented.
Adrienne JNothing
jesse wGreat customer service Joe was very friendly and helpful I won’t go nowhere else to rent a Uhaul
Mary HGreat location , Joe is great very friendly greats you by name. Vehicles are clean and neat
Michael ODouble check rental agreement. Declined insurance but it is being added back in. Don't know if locations are doing it or system
Michael OIt was a gas station. There was no uhaul waiting room or counter service. The man was ok. He asked me to move the truck to the other side of the building which I did. I handed the keys and all was fine. I cleaned the truck and cab for the next person.
Robin FAll Good 👍
Little RGreat staff!
Jeremy RGood good
Yainel PVery friendly
Luis Mvery careful attention
AGUSTIN VThe location was in a horrible area. The truck was not clean and your website wasn’t working for me to do the pick up. We sat at this horrible gas station with people screaming profanities at us for 45 minutes. I couldn’t submit the pictures to show there were scratches on the truck that weren’t shown in the photos already posted.
Maria CThe truck was not available at the pickup time as it had not been checked in from the previous customer although it was on site. The cab was dirty and smelly, with cigar smoke. The cup holders and console were dirty from food and drinks. I would not use this location again, I rent UHauls 15-foot, 10-foot, and 9 x 5 trailers often for my Kitchen and bath remodeling business.
Coimin Myou should go and visit this location for yourself and then decide if this is where you want to have a location
Zachary H