Customer Reviews for New Georgia Self Storage LLC
(U-Haul Neighborhood Dealer)

179 reviews

9495 Villa Rica Hwy   Villa Rica, GA 30180

(770) 456-2376

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 456-2376

9495 Villa Rica Hwy
Villa Rica, GA 30180

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great!

Deryk R. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Merceds A. 
Rating:
5.0

Wonderful experience! Highly recommend!

Lindy M. 
Rating:
4.0

Tell us where to turn in our equipment after we're finished and don't call us accusing us for taking the equipment home when it's in the back of the Uhaul the whole time. Check the parking lot for the Uhaul and don't tell us we're late when it's in your parking lot.

James H. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
5.0

Nothing!! The truck was clean and it smelled really nice! Thank you!

kenisha B. 
Rating:
5.0

Customer did not leave a comment.

Laqusha S. 
Rating:
5.0

Staff very friendly and helpful.

Aimee G.  |  Overall Experience 
Rating:
5.0

Friendly! Informative! Great customer service!

Debbie M. 
Rating:
5.0

Professional quick and detailed on the process. Great experience and would use them again for sure!

Alan W. 
Rating:
3.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

FIX YOUR APP SO THAT IT DOESN'T TAKE SO LONG TO PROCESS. THIS IS NO REFLECTION ON THE NEW GEORGIA SELF STORAGE LOCATION.

Michael D. 
Rating:
5.0

Thanks for helping our storage needs for all these years! Bruce, the owner is most helpful!

TERRI P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Denise H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendyolsida Y. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Ashley was very helpful and easy to work with!

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Cara S. 
Rating:
5.0

Ashley Parmer was super friendly and helpful when I called to make my reservation. When I had a problem finding the location, she was very patient and again, very helpful. I will always use this location and recommend it to anyone in the area because of Ashley.

CHARLENE R. 
Rating:
5.0

I completely forgot to call the office when I left to let you know the unit was available. My apologies.

Jodie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derwin K. 
Rating:
5.0

Extremely friendly and responsive !

Nick G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chip C. 
Rating:
2.0

First, our preferred location was changed without notifying us. So, we had to go another 20 minutes out of our way, causing us to run late for our pickup time. We called the new location to let them know we were on our way. However, they moved our reservation to 24/7 pickup though we did not want this. We arrived before their closing time but no one was there to help with check in, forcing us to use the 24/7 pickup. This was VERY inconvenient and added an extra 30 minutes to our stop. Also, the fuel in the truck was below 1/4 tank. According to the contract, users must return the truck with at least 1/4 tank or they charge an extra service fee. If they charge this, they should use this fee to add more fuel to the tank, so that it is not another inconvenience for the next user.

David R. 
Rating:
5.0

Customer did not leave a comment.

Terrance B. 
Rating:
5.0

Very professional and helpful. Highly recommend this facility, it was easy to get to, perfect location. Safe. Price was the best around! Would definitely use this company again.

Patricia "Pat" S.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating staff. Nice facility for storage.

AMY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Travareis B. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Everything was wonderful

Austin N. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Ellen W. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
3.0

Properly maintain the equipment. The auto transport has a flat tire.

Irmatine L. 
Rating:
5.0

Everything was great except the straps for the U-Haul did not fit on one side of the wheel but I did make the lady aware of it and she said she would take care of it so great customer service

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
5.0

Customer did not leave a comment.

Caleb R. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
1.0

There is no parking for your personal vehicle at this location. I have received 2 completely different invoices from uhaul and emailed about this and received nothing in return. Very unprofessional and unacceptable. Very quick to take money but refuse to communicate

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

The service rep was great and very knowledgeable and helpful from the reservation through pick up

WILEY S. 
Rating:
1.0

Need to speak with someone

SHONDREKES C. 
Rating:
4.0

After hours drop off with a trailer was kind of difficult. Parking was limited. Everything else was great.

Shana N. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
2.0

I reserved a truck from a location close to my destination only after to be told that they em didn't have that size available so i had to pick up probably 13 miles out of my way. Truck was dirty smelt like cigarettes and i was charged for the mileage that i occurred having to drive it back

Carrie J. 
Rating:
3.0

The vehicle could be cleaned and serviced. When I got in it had a low tire pressure light on and low washer fluid light on. There was dirt all in the cargo area.

TERA P. 
Rating:
3.0

I reserved an 8AM vehicle when I got to location They didn't open till 9AM. I was trying to use the self sign in without any benefit. It wasn't user friendly at all. I called the customer service # and was getting assistance then the storage manager arrived to help me. I lost an hour of moving time for horrible sign in procedures. Next time I want to use a staffed open facility.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Marc F. 
Rating:
5.0

Excellent Customer service, very knowledgeable, this is my new location. Thank you, Gillian

GILLIAN L. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

The young lady at the New Ga location was very nice and helpful.

DONALD S. 
Rating:
3.0

Customer did not leave a comment.

Bill S. 
Rating:
3.0

Customer did not leave a comment.

Carey J. 
Rating:
5.0

The Associate at this location was very helpful and friendly.

BRENT B. 
Rating:
5.0

Excellent customer service and always friendly and helpful.

Vanessa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK D. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa W. 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Check in and check out process went very quickly.

Karen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

Customer did not leave a comment.

Bunny H. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Everything was great & went according to plan! Thank you!

hunter P. 
Rating:
5.0

Tony and Max went above and beyond to assist me in switching my drop off location. They provided excellent customer service.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

My experience with Uhaul was stress a d hassel free. And in the Times of moving that is a blessing. Good job big orange. Thanks Catherine Dobbs

William V. 
Rating:
4.0

Customer did not leave a comment.

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

the extra utility dolly and blankets in back of the truck were annoying, they just took up space

James C. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Nice guy that runs the place, quick and easy when you do everything online prior to arrival.

Lee G. 
Rating:
5.0

Nothing

Lizabeth C. 
Rating:
1.0

I drop the U-Haul off ..I call the 800 number ask them would it be a problem if drop the truck at 12pm she told it would not be problem.10am was my drop off at first.. I woke up this morning check my bank . U-Haul charge me 57$ for those to hour. Very disappointed.. I'm retired army veteran 20 years I been using U-Haul never had a problem like this.. plus I needed that money for my family.. been lay off during this COVID 19

Maurice P. 
Rating:
5.0

Customer did not leave a comment.

Charlene M. 
Rating:
5.0

Be good if owner or someone would do walk around with customer, other than that it was very nice to do business with them, very friendly and very professional about the whole transaction.

Eric M. 
Rating:
3.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

I made sure and fueled the rental before I returned it and I was still charged $13.20 for fuel. I called and explained i put $12.00 in gas before I returned it and got no explanation. The fuel gauge was over the mark on the contract.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
4.0

Customer did not leave a comment.

kent I. 
Rating:
5.0

Customer did not leave a comment.

Deneya L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The customer service at the local branch was very accommodating and friendly! I will use them again and refer them to my friends and business associates! Thanks Wayne Dennis

Wayne D. 
Rating:
5.0

Very friendly staff. Will definitely use again, if needed!

Shannon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

Customer did not leave a comment.

mona S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
2.0

Customer did not leave a comment.

April K. 
Rating:
5.0

very helpful staff.

Curt M.  |  Overall Experience 
Rating:
4.0

Guy was very nice.

KAREN H. 
Rating:
5.0

nothing to improve. the gentleman was helpful and informative. appreciate doing business with him. would definetly do business here again. thanks

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Doris P. 
Rating:
5.0

Customer did not leave a comment.

Christo C. 
Rating:
5.0

Good service and communication from the staff.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kay W. 
Rating:
5.0

You guys are great

Charles C.  |  Overall Experience 
Rating:
5.0

They were always helpful and polite whenever I had a question

DAVID S.  |  Overall Experience 
Rating:
5.0

Hard to improve fast, friendly service. I'll rent from them next time.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Toby S. 
Rating:
5.0

everything was easy

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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