Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)

996 reviews

11208 E Lewis St   Wichita, KS 67207
(1 block North of Kellogg on Greenwich Rd)

(316) 685-0851

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(316) 685-0851

11208 E Lewis St
Wichita, KS 67207
(1 block North of Kellogg on Greenwich Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Jessie and Larry were both very helpful

Harold Houpt 
Rating:
5.0

Customer did not leave a comment.

Chris Poole 
Rating:
5.0

Great experience. Guy was knowledgeable, and personable. I’d recommend using for all your U-Haul needs. Good selection of rentals.

Christopher Lazar 
Rating:
3.0

Only location in town. Nice kid on the desk. Your system to not give them much leeway.

Mark McGuigan 
Rating:
4.0

Maybe get him a little more trained staff that are proficient in technology and using your computer system. But other than that it was great working with the old fellow!

Timothy Sims 
Rating:
4.0

Customer did not leave a comment.

Kenneth thompson 
Rating:
5.0

Customer did not leave a comment.

Mike Cole 
Rating:
5.0

Customer did not leave a comment.

Greg Frazier 
Rating:
5.0

Great please to rent, I was in and out very fast!

David Umana 
Rating:
5.0

Customer did not leave a comment.

Travis Gregersen 
Rating:
5.0

Customer did not leave a comment.

Sean Cooper 
Rating:
5.0

Customer did not leave a comment.

clarence doelling 
Rating:
5.0

Customer did not leave a comment.

Amir Rashkan 
Rating:
5.0

Staff is super helpful !!!!

john mastio 
Rating:
5.0

Everything was fine, quick to pick up and to return.

Arthur Felipe Rios de Souza Sia 
Rating:
5.0

Customer did not leave a comment.

Michael Cole 
Rating:
4.0

Customer did not leave a comment.

SADIE Morris 
Rating:
5.0

Customer did not leave a comment.

tammy thomas 
Rating:
5.0

Always a real pleasure!

Kent Rowe 
Rating:
4.0

Customer did not leave a comment.

STEVEN EDMISTON 
Rating:
5.0

Customer did not leave a comment.

Andrew Balli-Williams 
Rating:
5.0

Always great customer service!

david Esquivel 
Rating:
5.0

Excellent on everything

Alan Hsu 
Rating:
5.0

Customer did not leave a comment.

Tuan Truong 
Rating:
4.0

Customer did not leave a comment.

Tuan Truong 
Rating:
4.0

Customer did not leave a comment.

Thomas Ervin 
Rating:
5.0

Customer did not leave a comment.

BJ Feast 
Rating:
5.0

Attendant was very helpful

Christopher Pleich 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Holeman 
Rating:
5.0

Very nice experience.

Shelly Popovich 
Rating:
5.0

Great customer service, the equipment was clean and ready to go.

Randy Gregg 
Rating:
5.0

Best and easiest location I have ever rented U-Haul equipment from. Have rented truck once and trailers twice in last 2 months and they are great.

RANDY BLUMANHOURST 
Rating:
5.0

My original reservation was with Advanced Packaging in Wichita, KS. When I arrived to pick it up, they were closed for the weekend!! I NEEDED that trailer to get my things from Wichita to Denver. Advanced Packaging had NOT given me any indication, throughout the reservation process, that they would be closed for the weekend! What a lousy way to do business. Advanced packaging had given me every indication that my trailer would be available for pickup when I requested it. Very poor way to run a business. Thankfully Neitzel Hardware was able to rent me a trailer.

Steve Logan 
Rating:
4.0

Customer did not leave a comment.

Nick Capobianco 
Rating:
5.0

The truck shifter is very loose and the truck is constantly beeping when the door is opened.

Jeremy Cosby 
Rating:
4.0

Customer did not leave a comment.

William Newton 
Rating:
5.0

Customer did not leave a comment.

Wesley Ward 
Rating:
5.0

Customer did not leave a comment.

Wesley Ward 
Rating:
5.0

The guys at the store were great. The van itself had a lot of dirt in the back, and was not very comfortable to drive.

Justin Bostock 
Rating:
5.0

Customer did not leave a comment.

Michael Kocher 
Rating:
5.0

We are very satisfied!

susan lu 
Rating:
5.0

I have rented here at least three times always excellent friendly service

Michelle Hdabe 
Rating:
5.0

These guys are great to work with

SCOTT MCPHAIL 
Rating:
5.0

Neitzel is hands down the best location ever. I’ve rented with Uhaul many times, several at this location if available and the experience is amazing. Friendly, professional, helpful, kind folks.

Denise Eklund 
Rating:
5.0

Very friendly and helpful.

Alan Borovetz 
Rating:
4.0

Customer did not leave a comment.

BRANDON CASTILE 
Rating:
5.0

I took the truck back over 1/2 of the tank about 10+ gallons of gas is more than the required 3/8 & I sure do hope he changed that before the he rented it out to another Customer. I do have my own credit for that since I was watching the gas gauge & it did not move from 174 miles to empty until I started the engine it was at 296 miles to empty. Thank you Neitzels for helping with a ride back to Andover & all of your Human Relations-Greatly Appreciated! Stay Healthy!!!

Laura J White 
Rating:
5.0

Customer did not leave a comment.

Abdelali El-Fakir 
Rating:
5.0

Quick, easy and very friendly to deal with!

Claude Couey 
Rating:
5.0

Nothing at all. Everyone I dealt with was as friendly and helpful as could be!!!! Wonderful people!!!

ANITA PEARSON 
Rating:
5.0

Customer did not leave a comment.

ron heikes 
Rating:
5.0

Customer did not leave a comment.

lynn ramsey 
Rating:
4.0

The equipment was fine, EXCEPT the gas tank was emphatically NOT full.

Marguerite Dolor Reed 
Rating:
5.0

Great Workers

STEVEN BURNS 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hoeg 
Rating:
5.0

Customer did not leave a comment.

Randall Clark 
Rating:
5.0

Customer did not leave a comment.

Mark Cosby 
Rating:
5.0

Customer did not leave a comment.

Steven Rospond 
Rating:
5.0

I can’t think of anything you could do to improve. Everything went very smoothly. I made a reservation for the van and picked it up an hour later, and then returned it two hours after that. A fair charge for the rental and the mileage rate.

Terry Olin 
Rating:
5.0

Customer did not leave a comment.

bruce brown 
Rating:
5.0

They were very helpful with hooking up the trailer and explaining how things work! Definitely had great experience!

Michael Adams 
Rating:
4.0

Customer did not leave a comment.

William Garrett 
Rating:
5.0

This was a very easy rental. I will use this location again.

Randall Lair 
Rating:
5.0

Dropped it off after hours but there was a spot open to park the trailer in.

DONALD FARRIS 
Rating:
5.0

Customer did not leave a comment.

David Broberg 
Rating:
5.0

Fantastic customer service. They even had the truck cooled down for me.

Smimtiaz Siddique 
Rating:
5.0

Customer did not leave a comment.

William Hall 
Rating:
5.0

We have used a lot of uhaul locations but this one is by far the most convenient, well kept, tank always full and process made easy. Highly recommend.

Haley Fahnestock 
Rating:
5.0

Larry was very helpful and professional in helping me with multiple U-Haul rental returns. I would recommend Neitzel hardware to anyone for their U-Haul needs. Thank you.

Cory Stevens 
Rating:
3.0

Customer did not leave a comment.

Tim Tauer 
Rating:
5.0

Customer did not leave a comment.

MIKE MCCULLAH 
Rating:
5.0

Customer did not leave a comment.

JIMMY CUTFORTH LARA 
Rating:
5.0

Customer did not leave a comment.

Marsha Hill 
Rating:
5.0

Customer did not leave a comment.

Jacob Heiderscheit 
Rating:
4.0

Not just this location, but Uhaul overall - have the customer bring back the unit completely full of fuel. Partial tanks and trying to guess how much to add is a pain. Do like most car rental companies and have it returned full. All companies that don’t require a full tank do is charge for the fuel, but don’t take those charges and pocket the money but don’t fill the tank.

Brian Krajca 
Rating:
5.0

Mobile check in process is terrible. I quit after 5 or 6 steps and went inside. Once I went inside everything went fine.

Todd Tuckwood 
Rating:
4.0

I got there late but only waited a few minutes to check out.

Charlene McDonald 
Rating:
5.0

the cab had a faint urine odor but was clean and well maintained otherwise

Robert Wilson 
Rating:
5.0

Customer did not leave a comment.

Kent Rowe 
Rating:
5.0

The checkout and check in process was painless. Truck was fairly new, clean and ready to go. It made a very long day (700 miles plus unloading) go very well. Thanks!

Anthony Pieschl 
Rating:
5.0

Customer did not leave a comment.

dolores Ziegert 
Rating:
5.0

This location is always friendly. I have rented from them in the past and have always been treated very kindly.

Martin Gutierrez 
Rating:
3.0

Customer did not leave a comment.

Kristen Boomer 
Rating:
5.0

Customer did not leave a comment.

Alec Dechant 
Rating:
5.0

Customer did not leave a comment.

Gregory Wells 
Rating:
4.0

The trailer was well worn.

wayne spangler 
Rating:
5.0

Customer did not leave a comment.

Ryan Willis 
Rating:
3.0

Customer did not leave a comment.

Nyayaka Woul 
Rating:
5.0

Customer did not leave a comment.

Andrew Kester 
Rating:
5.0

Very helpful and friendly.

Danny Hollis 
Rating:
5.0

Very professional staff.

august krueger 
Rating:
5.0

Customer did not leave a comment.

Nicole Revoal 
Rating:
5.0

Friendly staff, easy process and very clean inside the truck

Mercedes Barlow 
Rating:
5.0

Customer did not leave a comment.

Katelyn Buckman 
Rating:
5.0

Excellent staff, very helpful and knowledgeable. Thank you

THOMAS PERDUE 
Rating:
5.0

Customer did not leave a comment.

John Lewallen 
Rating:
5.0

Customer did not leave a comment.

justin Sager 
Rating:
5.0

Customer did not leave a comment.

Michael Dold 
Rating:
5.0

Customer did not leave a comment.

John Lewallen 
Rating:
5.0

Customer did not leave a comment.

Clyde Farmer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top