Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck bed and floor mats were muddy, but not really an issue. People at the front desk were excellent.
Simon Morton
Rating:
4.0
Customer did not leave a comment.
darla fontenot
Rating:
5.0
Excellent job, excellent value, nicest people Number 1
Joseph Broussard
Rating:
5.0
Everyone in in the office at the moss bluff location on Sam Houston Park Way we're very nice. I was in and out didn't have to wait. When I returned the u-haul the young man in there was nice to me and also other customers that were in front of me
Aaron Guidry
Rating:
5.0
Friendly and knowledgeable people set me up perfectly with what I needed to move my son across the country.
Terry Ardizzone
Rating:
5.0
Customer did not leave a comment.
Larry Linville
Rating:
5.0
Customer did not leave a comment.
John Rudd
Rating:
5.0
Customer did not leave a comment.
HAROLD MCGREW
Rating:
5.0
Customer did not leave a comment.
James Fish
Rating:
1.0
Not charge some an extra full day when it’s turned in a 2 hours late due to someone not be able to turn it prior due to their job working until 5 pm.
Nicholas Buck
Rating:
5.0
Customer did not leave a comment.
Scott Brooks
Rating:
5.0
Nothing comes to mind.
Lester Haddox
Rating:
5.0
Customer did not leave a comment.
Steven Hayhurst
Rating:
5.0
Everything was as it was supposed to be. Returned a day early and no problem at all refunding they day rental.
Marcus Carrier
Rating:
4.0
Customer did not leave a comment.
PAUL HARRINGTON
Rating:
5.0
Customer did not leave a comment.
Tanya Chaney
Rating:
5.0
Customer did not leave a comment.
Marian Hull
Rating:
1.0
Your customer service is poor and misleading
RICHARD BOURK
Rating:
3.0
When you pay a large sum of money to rent a truck, you'd at least expect to not be threatened to be charged 50.00 over two pieces of paper left in the truck. Seems like uhaul has alot of very lazy workers who would never do things for their customers.
Chenette Krauel
Rating:
5.0
Customer did not leave a comment.
Diana Corrigan
Rating:
5.0
It was a great ride.
Faheem HAAMID MUHAMMAD SR
Rating:
4.0
Customer did not leave a comment.
Jacob Bonnette
Rating:
5.0
Customer did not leave a comment.
James Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nedra Landry
Rating:
5.0
As always this location is superb when it comes to renting a U-Haul. Very friendly and professional employees always willing to help thank you so much.
Michael Crews
Rating:
4.0
Check the vehicles for cleanliness prior to renting out. Check the vehicles to ensure properly working (low oil and check engine light on)
Janine Judd
Rating:
5.0
Customer did not leave a comment.
Candice Broussard
Rating:
5.0
Customer did not leave a comment.
Tambrick Fontenot
Rating:
5.0
These people are the best at customer service. They really go out of there way to help you even after hours. Next time we need storage or a U-Haul we will be back.
ROBERT COLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose Clendennen
Rating:
5.0
Friendly helpful staff! I would recommend this business!
Butch davis
Rating:
5.0
Customer did not leave a comment.
Reul Lopez
Rating:
1.0
I am having the same problem. They continue to charge me for charges without telling me. No one will tell me why. I have taken my checking acct info off and now they are trying to charge an old card. I have called. I have written emails. No answer. Next stop BBB and get new cards after filing fraud charges against them.
Karen Knipping
Rating:
5.0
Went in on Sunday so nobody was there but there was plenty of space to park and location of key drop was clearly visible.
William Sommers
Rating:
5.0
easy transaction and friendly staff
mark dubone
Rating:
5.0
Jonathan was super helpful. He made sure everything was hooked up correctly.
William Managan
Rating:
5.0
Customer did not leave a comment.
Jaylon Bushnell
Rating:
5.0
Customer did not leave a comment.
william Sears
Rating:
5.0
Excellent service and communication with staff!
Kathleen Gregoire
|
Overall Experience
Rating:
5.0
I’ve had dealing with them before and it’s always been favorable.
Brady Nunez
Rating:
5.0
Customer did not leave a comment.
Mario Lozoya
Rating:
5.0
Why would you charge a customer more when they extended their rental then bill them for extra miles? They is horrible and really upsetting.
angelic thibodeaux
Rating:
5.0
I’ve used this facility twice since hurricane Laura and we’re very pleased. Ms Robin got us set up in a very concerned way, and everything has always gone smoothly. Thank y’all
Peggy Guillory
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Bourque
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
colleen reeves
Rating:
5.0
Nothing really, except for Joner. He was a very polite and helpful young man. Very attentive. If it weren't for Joner, I'd probably still be in your parking lot. He deserves a RAISE!!. CUDOS TO YOU JONER.
Melanie Simon
Rating:
5.0
Customer did not leave a comment.
Joe Batchelor
Rating:
5.0
Customer did not leave a comment.
Shelby Cordova Bryant
Rating:
5.0
Customer did not leave a comment.
Michael Pearce
Rating:
5.0
Customer did not leave a comment.
Linda Owens
Rating:
5.0
Mobile check in was very Convenient when i found out i needed a uhaul last minute
Jacqueline Johnson
Rating:
5.0
Customer did not leave a comment.
JONATHEN RONQUILLO
Rating:
5.0
Customer did not leave a comment.
Ronald Livingston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha Alexander
Rating:
5.0
Customer did not leave a comment.
Matthew Fontenot
Rating:
1.0
Customer did not leave a comment.
Mark ERVIN
Rating:
5.0
Customer did not leave a comment.
Rober Thrasher
Rating:
4.0
Customer did not leave a comment.
Kaleb Stark
Rating:
5.0
Nothing! This location is amazing! Knowledgeable and curtious staf!
Bonnie Saucier
Rating:
5.0
Good work
Daniel Dartez
Rating:
5.0
Customer did not leave a comment.
Christopher Struchtemeyer
Rating:
5.0
Customer did not leave a comment.
JONATHEN RONQUILLO
Rating:
5.0
Customer did not leave a comment.
Miranda Benden
Rating:
5.0
Customer did not leave a comment.
Kathy Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER PIERCE
Rating:
1.0
No one was at the store when I was supposed to drop off the truck. I stayed 15 minutes past the drop off time and still no one was there. So I dropped the key off in the dropbox. When I went back to check on the truck the attendant said that I dropped the truck off at the time I when back and then charged me an extra day because I didn't drop it off at the "right time". This is extremely wrong. And the attendant's fault for not showing up at the right time.
LUKE YOUNG
Rating:
5.0
Customer did not leave a comment.
Scott Brooks
Rating:
5.0
Friendly and helpful,
Charles Huddleston
Rating:
5.0
Staff was always helpful and answered any questions I had and storage buildings are well kept
ETHAN ADAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHEN RONQUILLO
Rating:
5.0
No improvement needed!
MARIANNA MALVEAUX
Rating:
5.0
Customer did not leave a comment.
Miranda Benden
Rating:
4.0
Customer did not leave a comment.
TOMMY BUCKNER
Rating:
5.0
Everything was fine just couldn’t get appliance dolly
MIRANDA GRADNIGO
Rating:
5.0
Customer did not leave a comment.
TERRELL MALVEAUX
Rating:
5.0
Customer did not leave a comment.
STEVEN BURNS
Rating:
5.0
Customer did not leave a comment.
Cory LaBove
Rating:
5.0
Excellent service. Thanks
RANDALL LITTLE
Rating:
5.0
Clean and secure
Staff helpful
DUSTIN LELEUX
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHEN RONQUILLO
Rating:
5.0
Utilized this facility for 11 years and it was always maintained very well.
BERNADINE GOSNELL
|
Overall Experience
Rating:
5.0
Only issue was the original place we were supposed to pickup trailer didn't have trailer. So we had to drive to a nearby town to another uhual location to get our rental. Which was about 20 minutes further away from our house.
Dustin Nichols
Rating:
5.0
Thanks for y’all’s kindness and hospitality I would use y’all again and refer friends and family to you 👍
Joey Overmyer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Gould
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dale hhitney
Rating:
5.0
Customer did not leave a comment.
Jason zeringue
Rating:
5.0
Robin was kind and very easy to work with.
Matthew Webb
Rating:
5.0
Customer did not leave a comment.
Gregory Meo
Rating:
5.0
Customer did not leave a comment.
Yvette Kocik
|
Overall Experience
Rating:
5.0
Keep up the good work. God Bless!!!
THOMAS DRONET
Rating:
5.0
Above and Beyond
Edith Manuel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANDREW PATTON
Rating:
5.0
Absolutely the best experience. Ms. Robyn was super helpful and so polite. Lightning fast service!!
The best part was that it was inexpensive. I will always go to the Moss Bluff location first. Thanks y’all!
Stephanie Jeane
Rating:
5.0
Customer did not leave a comment.
OGDEN PITRE
Rating:
5.0
Customer did not leave a comment.
Joyce Granger
Rating:
5.0
Customer did not leave a comment.
GREGORY ONEAL
Rating:
5.0
THIS IS JUST A SMALL DROP OFF POINT, BUT IT WOULD NICE IF THEY KEPT A FEW MORE TRAILERS IN THEIR INVENTORY.
ROBERT THRASHER
Rating:
4.0
Customer did not leave a comment.
Schuyler Judice
Rating:
4.0
I had originally scheduled my rental truck pick up in 70605 and found out the night before that my reservation was transferred to a location 30 mins farther away. This was a significant inconvenience.
Chad Ardoin
Rating:
5.0
I called the office on Friday 5/28/21 to let them know I was moved out but my padlock was still on the door so I could come back and sweep out the unit, however when I went back on Sunday, 5/30/21, my padlock had been cut and the unit had another lock on it. What if I wanted to keep my padlock that cost me quite a bit of $$? Also, there was a lot of mouse droppings on my containers. Is this normal? Otherwise, I have been very satisfied with the service. Thank you.
SHARON MILLER
|
Overall Experience
Rating:
5.0
Nothing. The front desk associate was incredibly helpful and everything was ready for me.
Misty Fontenot
Rating:
5.0
Customer did not leave a comment.
Robyn Halliburton
Rating:
5.0
Customer did not leave a comment.
Charles Edwards
Rating:
5.0
Customer did not leave a comment.
Jonathen Ronquillo
Rating:
5.0
Customer did not leave a comment.
Brandon Yates
Rating:
5.0
Customer did not leave a comment.
Janine Naquin
Rating:
5.0
Everything was sufficient
VICTOR STELLY
Rating:
5.0
None
Robert Guillory
Rating:
5.0
Customer did not leave a comment.
Neely Byrd
Rating:
3.0
Customer did not leave a comment.
John Fournet
Rating:
5.0
All was great 👍
Bobby C Winkles
Rating:
2.0
Clean the inside cab and wash the mud off the truck. Still had to spend 30 plus minutes in store even after completing online pickup.
Robert Rosteet
Rating:
5.0
Customer did not leave a comment.
Dru Sonnier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Landry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Tullier
Rating:
5.0
After hurricane for 3 months the facility did not have a front gate. Water got into my unit and I was told by the staff that I was mistaken even after showing proof. My unit was “climate controlled” but all of my bends and wood furniture had mold growing on it.
Michael Simpkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deann Collins
Rating:
5.0
Very friendly staff. Warm welcome. Clean and organized store.
Chris Robert
Rating:
5.0
Nice place for storage.
DEREK SMITH
|
Overall Experience
Rating:
5.0
The staff was very friendly and answered all my concerns. Excellent place and would recommend to friends
Dewey Patrick
|
Overall Experience
Rating:
5.0
I really appreciated the friendliness and assistance of the staff, along with the convenience of the storage unit. Despite numerous bouts of bad rain, my items remained dry and secure! Excellent!
JONATHAN JEFFELS
|
Overall Experience
Rating:
5.0
Love this place. Secure, clean, and very good people that work there. Manager will bend over backwards to make sure you are happy.
Privacy Request
|
First Impressions
Rating:
5.0
Storage Facility is awesome!! Clean, well kept, and knowledgeable staff. Manager is top notch!! Would definitely recommend to anyone!