Customer Reviews for Neighborhood Chevron
(U-Haul Neighborhood Dealer)

1,003 reviews

101 E Beltline Rd   Coppell, TX 75019
(E Beltline Rd @ Denton Tap Rd, Across the intersection from Dairy Queen)

(972) 436-2304

Office Hours

  • Mon-Sat: 7 am–6 pm
  • Sun: 8 am–5 pm

Services at this Location:

Contact Us

(972) 436-2304

101 E Beltline Rd
Coppell, TX 75019
(E Beltline Rd @ Denton Tap Rd, Across the intersection from Dairy Queen)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–6 pm
  • Sun: 8 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
1.0

The uhual I got the battery was dead, the gas station had a very bad odor. It smelled horrible. The truck was clean but I was suppose to get a dolly and blankets and they were not in the truck. And you pay extra for that so the only end up giving me a furniture dolly because that's all they had. Not a good experience at all

Edgar V. 
Rating:
5.0

Customer did not leave a comment.

VENKATA NARAYANA P. 
Rating:
4.0

Very convenient and a simple process to drop off

Sandra V. 
Rating:
5.0

Great service, easy, efficient and friendly staff, and equipment was ok. Thanks

Raja H. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

Customer did not leave a comment.

Narasimha krishn C. 
Rating:
5.0

Good

AJ K. 
Rating:
3.0

Customer did not leave a comment.

Shailesh D. 
Rating:
3.0

The brakes felt inadequate and the inside wasnt very clean

DINNU J. 
Rating:
4.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Yvonne H. 
Rating:
5.0

Great service

Ramakrishnan M. 
Rating:
5.0

Customer did not leave a comment.

Alain P. 
Rating:
5.0

Everything went very well.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

The employee was friendly and courteous and took care of check-in very quickly. Thank you.

Mike N. 
Rating:
5.0

Great service.

FERDINAND H. 
Rating:
5.0

Customer did not leave a comment.

Guillermo H. 
Rating:
3.0

Tire pressure is never checked of the leasing cars. And cargo area is not very clean. Cabin was smelling.

Tahera S. 
Rating:
5.0

Estimated charge was $59 but actual was 52. Unfortunately my credit card charged with estimated instead of actual for my two previous rentals

Sriram N. 
Rating:
1.0

The Fuel capacity which is listed while we took the vehicle is "Half Tank" but when I entered the vehicle, The fuel was almost nill, I was surprised, I immediately got down the vehicle, then noticed the fuel cap was open, the previous customer didn't close the fuel nob properly, the fuel got evaporated. I just drove for 15miles, I spent almost 45$ to fuel the vehicle for 15miles I drove, and still got charged for fuel again, worst experience ever.

Rohit M. 
Rating:
5.0

Customer did not leave a comment.

Claudette P. 
Rating:
5.0

Easy pickup and return. Overall excellent service from U-Haul at this specific location.

Vivekananda Kuma C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence B. 
Rating:
4.0

Customer did not leave a comment.

Blake H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

banto A. 
Rating:
2.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Francisco L. 
Rating:
2.0

My vehicle was not ready. I had ti find out at the location myself. No one contacted me ahead of time. I had movers I was paying per the hour so this change I wasn't informed about cost me a lot of money.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
5.0

Customer did not leave a comment.

praveen C. 
Rating:
5.0

They try to bend over backwards for you

Mark S. 
Rating:
4.0

The Truck was not in the best of the running condition. The engine stopped at several places.

Premthaj C. 
Rating:
1.0

I was charged for 2 days and my original location that I set up a week in advance did not have my truck then had to get one 10 miles the opposite direction so more money there will never use uhaul again . Something that should have cost me 150 was 267 not a happy customer…

Rosemary H. 
Rating:
4.0

The vehicle i reserved was not there. I reserved a 10" truck and had to settle for a small van. It cost me more miles but I was still able to accomplish what I needed. I thought it was interesting the gentleman at the location asked me why did I rent that truck when it wasn't available. I would not have rented it if the website said it was not there.

john J. 
Rating:
5.0

Customer did not leave a comment.

Partik C. 
Rating:
5.0

Excellent! Simple and easy steps!

Srigokulnath T. 
Rating:
3.0

Make system move a little faster

Demetria J. 
Rating:
5.0

It was a simple drop off. The gas station attendant took the keys and that was it.. We just were not sure where to park the vehicle at first . Maybe a sign might be helpful.

Shanna H. 
Rating:
1.0

Terrible Experience!!!!!!! I was over charged for mileage because staff couldn't do simple math or simple computer skills . I have an on going dispute as I'm writing this

Chaz H. 
Rating:
1.0

The entire experience was horrific. I left in tears with a cargo van that had low air in the tires. I was denied the rental for almost an hour begging and pleading to just let me move my deceased father's items. I was told because I had a DL from Washington that I was not allowed to use the van. Called support and they were no help. It took begging after walking to the u-haul location for the cashier to finally say yes. Most horrifying experience. I will never use u-haul again!!!!

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

Customer did not leave a comment.

ROK K. 
Rating:
1.0

Service was horrible and I was added on mileage from my actual trip

David E. 
Rating:
5.0

Customer did not leave a comment.

CreeShaina T. 
Rating:
4.0

Customer did not leave a comment.

Malik J. 
Rating:
3.0

They are pleasant people but I always have to hook up the trailer and park it back where it goes and un hook. I am not sure they know how. I should get a discount.

mike D. 
Rating:
5.0

Customer did not leave a comment.

YAMINI S. 
Rating:
5.0

Customer did not leave a comment.

Siva M. 
Rating:
5.0

The pick up through the app experience was bad I had to go walk inside anyway. I think the session timed out while they were in the process of verifying me but the message as to why it didn't finish went away so fast I could barely read it.

Kimberly W. 
Rating:
4.0

Customer did not leave a comment.

Mufaddal H. 
Rating:
4.0

Customer did not leave a comment.

Louis S. 
Rating:
1.0

I had a major problem with this rental van. After loading the vehicle, the back door wouldn't close. Called the store and they said it was my problem because I didn't note any issues before leaving the lot. Got help from roadside assistance, who figured out that the brake light - which is on the roof of the van above the cargo area - had come loose and kept the door from closing. So their equipment was falling apart and they blamed me. If you must rent, go to another location.

Thomas D. 
Rating:
1.0

I reserved a dolly but I couldn't get it because the company workers said they couldn't prepare it and the truck had a big problem so when I was driving the truck stopped several times on the road by itself.. It was very dangerous. Also, the movers we hired though you were bad. They drug my mattress outside on the ground and damaged my table too. And they didn't show up at on time. They're late about 30 minutes and had an attitude problem and I can't say they moved my stuffs properly. And I had to clean the truck after they made a mess by stepping in chocolate and didn't even inform my wife (who was there with them at the time this happened) until she was coming across the mess herself.

Yongseok L. 
Rating:
5.0

Customer did not leave a comment.

Debralynn S. 
Rating:
3.0

The truck was terrible - it turned off while we were in the middle of the highway twice - I felt super unsafe. This truck had no business being rented out for a move. It also struggled with accelerating and would stall out. Honestly the worst experience I've had with a truck rental ever.

Luis A. 
Rating:
4.0

Customer did not leave a comment.

sams H. 
Rating:
5.0

Customer did not leave a comment.

SENTHILKUMAR A. 
Rating:
4.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

It's great

deviprasad D. 
Rating:
5.0

I needed a truck at the last minute and this location came thru for me.Good job guys

Cornelious C. 
Rating:
5.0

Customer did not leave a comment.

Abhishek R. 
Rating:
4.0

Customer did not leave a comment.

kUNDAN S. 
Rating:
4.0

Efficient check out and return

Neville F. 
Rating:
1.0

Charged me for gas after I filled it up

Martin P. 
Rating:
2.0

I rented a 26 foot truck several days in advance and they only had a 20 foot when I picked up. The two move helpers I booked called me at 7pm the night before saying they couldn't make it at 7:30 because they had two other jobs before mine, even though I booked it, paid, and confirmed all the same day (new beginnings movers). They said they could be there at 10 or 11. I cancelled and requested a refund of the $200. Still waiting please help. Thank you, Rachelle

Rachelle B. 
Rating:
4.0

Customer did not leave a comment.

Manoj K. 
Rating:
5.0

It all was taken care of

Tristan S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Everything went pretty well. Pricing of rental was confusing. No one ever explained all the cost to me.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The process was easy. smooth, and quick. Very good customer experience.

Ken B. 
Rating:
5.0

The truck had several fridge boxes and empty beer cans on the cargo area.

Arturo N. 
Rating:
5.0

Everyone was so kind and helpful! I will definitely refer everyone I know in the area! It was a very easy process. Thank you!

Squires L. 
Rating:
1.0

Front drivers side tire was completely worn almost to bead, when mentioned the worker said “that is fine” had to get the manager involved to be replaced

Jarrett H. 
Rating:
5.0

Customer did not leave a comment.

Sahil B. 
Rating:
5.0

Customer did not leave a comment.

Burt O. 
Rating:
5.0

Keep up the great service. Very helpful and the equipment was clean.

Gary L. 
Rating:
1.0

The associate informed me that I did not have a reservation at my designated time even though I was there 15min early. Also proceeded to charge me twice than what was quoted online even thought the miles was not included when I ordered the U-Haul online, which was not my fault, cause I found it weird when it didn't ask for my mileage. So now you guys have charged my credit card $236 for a $20 to rent and 40miles at .59 cents. Sooooo yeah I'm not happy and will be calling customer service to get this figured out. Be ready.

Diandra G. 
Rating:
5.0

The trailer should have come w/ a trailer jack. I loaded the trailer and then could not lift if back on to the hitch as it was too heavy.

Bryan A. 
Rating:
3.0

Parking was not very accessible for a large truck return.

Thomas M. 
Rating:
5.0

Wonderful customer service. Truck was great. Everything was ready for me when I arrived.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

HarshaVardhan P. 
Rating:
5.0

Great service and nice people

Riteshkumar M. 
Rating:
5.0

Customer did not leave a comment.

Suresh A. 
Rating:
1.0

Customer did not leave a comment.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The employee at the Cheveron Gas Station was very helpful.

Dorrian S. 
Rating:
4.0

The vehicle did its job. It could have been cleaner. Some liquid had been spilled and dried on the dashboard. Pieces of candy under the seats.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

Having previously had a not so stellar experience at a different location, the regional manager took the time to reach out personally and inquire about the experience and how he could make it right! It meant so much to have someone just listen to my concern and want to make it right. He went above and beyond getting me another truck that was in much better condition and shape and personally took the time to stay in contact with me through the process and even the location owner reached out and was incredibly accommodating and patient during the time I had the vehicle. It was the best customer service experience I have EVER had and they have definitely made a customer for life! I can't thank them enough for making my moving experience so much less stressful than it could have been! I'm incredibly grateful for the amazing group of people that helped to make it right!

Rebecca C. 
Rating:
5.0

Nothing, drop of location was great.

Logan M. 
Rating:
1.0

There were four very poor services: 1) Business owner wife was busy eating and not even acknowledging customer for good few minutes 2) cargo van that was offered was not clean 3) cargo van engine light was on but when I told the agent, he said do not worry just drive. 4) I was supposed to return vehicle at 230 but they started calling me at 1pm to bring vehicle back, then when I returned vehicle at 210pm, without checking, they wanted me go back to check if all blank wrap are folded.

Mohammad S. 
Rating:
5.0

Made drop off very simple!!!

Anthony S. 
Rating:
5.0

The person who is in Chevron customer care Kishore Reddy was very very helpful. 5 star

Vinay V. 
Rating:
5.0

very good service in this location

LUIS Z. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Moving Supplies

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