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Richard Thiel
Customer Reviews for Naylormill Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was amazing. We will be back in a couple of weeks to rent out another truck.
Maria LewisThere was trash, cegarette butts & joints in the truck body.
Frank BowenMs Emma is awsome! Always a pleasure doing business with her!
tarrissia fontaineSome of the door seal on the truck was coming off. I had to keep putting it back in place
Jamie SmithLady at front desk was very friendly and helpful even though it was close to closing time at this location.
Charles RippleJust one problems the back tag light whose not working I forgot to tell her that but she whose a very nice person to work with I give her 5 stars in customer service
Reginald CorrnishThe office staff was exceptional…GREAT SERVICE….exceptionally friendly , helpful and efficient…COMMENDABLE
john murphyWonderful experience. Attention to detail and process and making sure our needs were looked after. I strongly recommend this location and setup.
christopher trajkovskiI can't imagine there is any room for improvement. Attendant saw me drive up, came out to meet me, did a walk around, told me where to put the trailer, then I was on my way. She was polite and efficient.
Richard StevensEmma was great to work with!
Michael CopelandThe lady at the front desk was very professional and kind.
Jeanine BrownThe Lady at the desk was Very Friendly and Kind.
Angelo PurnellI have used a 6 by 12 trailer twice to haul furniture. It is beyond ridiculous to expect customers to deal with the tongue weight of these trailers. Why is there not some sort of jack on the trailer?? I'm in good shape and handled it but what about someone else without my strength?? It has to be at least 120 lbs if not more, so Uhaul needs to invest in jacks for these trailers.
Charles EchardThe staff was amazing. Been using U-Haul equipment for over 5 years and they reminded me of the U-Haul I used religiously in Anchorage Alaska. I will use this location from now on.
kyle gillespieI called uhaul and asked for a reimbursement because tire blew out and took 4 hours for someone to come repair. This took away time I had to go unload trailer. No one contacted me. Please refund.
Bianca WarnerDon’t give a customer who paid over $600 dollars in services with uhual a dangerous truck. Also maybe do more research on movers you provide to paying customers. I would like a manager to call me
olivia ishakWonderful agent, Emma.
Darrell HagarGreat customer service!!
Brian StallingsGreat customer service and flexible!
Aaron PrebendaThe lady Emma was so friendly and helpful. But there wasnt much room to park our trailer
BRIAN WEBERThe truck had no oil in it so we had to fill the oil up as the oil the as on. They hounded me the day before it was due back to when I was bringing the truck back and if it was going to be back by 7:30am even though I never picked up till 230pm for I didn’t get a full two days worth of use.
Alfred ROGERSClean your vehicles. Equip the vehicles with requested moving equipment. Take vehicles in for routine maintenance / check-up. DO BETTER! Thanks
Matthew Morrissome problem with unit at first, But Nathan with Naylor rentals and along with U-Haul made every thing right. Always pleased with renting from U-haul
jim galloMiss Emma is the best person for this location. She helpful and friendly and great at her job. Best customer service i’ve Seen in a long time.
Charles MilbourneMs. Emma was very professional. Very thankful to her for her help and kindness!
Victor GuerraCombine your electronic system..The clerk had to go between tablet and computer to do the transaction.
Walter LundyAfter hours, no signage explaining where to drop off.
Robert SoperThe only problem with the System is your really not sure if your reservation is going to be honored. The truck may not be there. The lady working the deck was wonderful. She was very helpful and Pleasant.
William CapeEMMA IS AWESOME. VERY ACCOMADATING, RELIABLE AND PLEASANT TO WORK WITH.
Roxy BarrEmma was the best. Will use her location if u need it. She’s just a wonderful person.
Donna MilbourneFriendly.
Gregory WestFantastic rental experience. Lady at desk is super friendly and very accommodating. Van I rented to go to Boston drove like a Cadillac. I WILL do it again for sure! Thank you
John Palmergot there at 9 am.. didnt leave til after 10:30 or so vehicle transporter i was picking in was blocked in by another trailer. so got stuck waiting which put me behind on my loadimg the teuck and getting to my destination before Ujaul location there closed to remove the vehicle transporter. Not to mention even before i could get my things loaded into the truck the check engine light came on and i had to contact the first location, they had me call uhaul customer service which then transferred me to roadside assistance which kept me on hold for almost 15-20 mins for someone to answer then stuck on phone with them. whole experience was a mess from bevinning to end. Do not recommend.
Dee RosadoVery friendly and accommodating. I would recommend this location anytime.
Jamie SmithNo room to drop truck and trailer
Lauren AhlersEmma was awesome!
John StitcherIf they treat every customer like they treated me, there is no need for change. Very helpful and knowledgeable. Wouldn't hesitate to use again, or recommend
George BowserVehicle needs some minor mechanical work. Tune up, etc.
CYNTHIA MAYRDropped vehicle off after hours. Could not find drop off key box.
CARRIANNE WATSON WAPLESCounter people were excellent to work with.
MARK REYNOLDSI found the online pickup useless. It would not connect spent an hour on the phone and still did not get it to connect 😒. Thankfully when we we were able to get someone to help inside the storage building. Once she went in she had us on our way in no time.
JAMES BRITTINGHAMThe online app is terrible, takes way to long and kept getting kicked off
Todd ComerFirst off, the staff is amazing at this location no issue there. Unfortunately, the equipment was horrendous. Over 130,000 mile rust bucket. Disgustingly dirty with old food on the floor and between the seats. The turn signals didn't function properly and I had to jump start it twice. Horrible fuel economy
JARED CAMPBELLMiss Emma is absolutely the best and is what made the whole experience. I definitely will be recommending people to go see her next time they need a storage unit or truck.
ADAM BLODGETTI can see us using Uhaul more often as we do not own a truck anymore. If we need a truck or van once a month it's a whole lot less expensive to rent when you need then buy, with prices so high for new and used vehicles. It would be great if you guys had frequent driver miles or monthly rental credits.
DAVIDMICHAEL COSTELLOGreat coustmer service
ANTHONY REIDHave a trailer available at the location it was reserved. I had to drive to a location 1 hr away to get a trailer.
Rawley GilmoreThe best! So much better than your corporate location at 1326 Salisbury Blvd, Salisbury, MD. I’ll never use that location. And if Naylor Mill doesn’t have a truck in the future, I’ll use Budget or Penske before I use the corporate location.
ANDREW KINGThe lady that helped me was so knowledgeable and kind and expedient. Great service.
Melissa NicholsonNothing! The people at Naylor mill storage were super friendly and accommodating! Thank you again!!
Lynnann KetteringEXCELLENT CUSTOMER SERVICE BY EMMA @ NAYLOR MILL RD UHAUL IN SALISBURY MD!!
Roxy BarrAll good 👍
Matthew DuncanThis was an excellent experience. It was fast and easy to rent TOS vehicle. Staff was very friendly. I’ll definitely use this location for my next rental!!
Christine WilkinsonThe service extended me was excellent...thanks a bunch for making my first experience with uhaul a pleasure Miss Emma
DeLisa Chandler?
Robert Mayne