Customer Reviews for Naylor Bros Inc
(U-Haul Neighborhood Dealer)

182 reviews

1100 S Zane Hwy   Martins Ferry, OH 43935

(740) 738-4010

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(740) 738-4010

1100 S Zane Hwy
Martins Ferry, OH 43935

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people

chuck collett 
Rating:
4.0

The folks at the site are very friendly and helpful. The small trailer we rented does need retired or refurbished, though. There was a tie down strip missing all together and one that was loose from the wall. I would go back for sure, just did not notice at first so we improvised. Based on what we experienced, I am sure they would have helped if we had inspected closer. Easy on and off to Rt 7 as well.

Julia Taggart 
Rating:
4.0

I got help with hooking and unhooking the trailer but a portable Jack to assist with that procedure would really be beneficial

william goodrich 
Rating:
5.0

Tray to open at 7:00am

BENITO bravo 
Rating:
5.0

I guess this is a UHaul policy. I would prefer to pick the vehicle up with a full tank of gas and return it with a full tank of gas. It is too hard on unfamiliar vehicle gas tanks to return it at a percentage full. I think this is a way for UHaul to make money. For example, I picked it up at 3/4 full but returned it full. The gas gauge was not registering correctly when I was trying to hit the 3/4 tank and it wasn't until the gas clicked full that I realized the guage was not registering until I start to drive it down the road. Not good.

Martha Lash 
Rating:
5.0

Customer did not leave a comment.

Cheryl Bennett 
Rating:
5.0

Very helpful in our time of need.

Lacey Burch 
Rating:
5.0

Very helpful, friendly and professional. Definitely will go back to them the next time I need to rent something.

Thomas Buck 
Rating:
1.0

We reserved a truck and appliance dolly and two furniture movers along with 60 moving pads. When we went to pick up the truck we were told we have an appliance dolly you'll have to call around to other U-Haul it's to find the rest of the stuff. Why were we not told this when we reserved it two weeks before.

Cheryl Kline 
Rating:
5.0

Customer did not leave a comment.

Noel Lloyd 
Rating:
5.0

Everything was perfect , friendly service !!!

rick Shaw 
Rating:
4.0

Customer did not leave a comment.

Rick Ogden 
Rating:
4.0

Customer did not leave a comment.

Terrence Orlofske 
Rating:
5.0

Customer did not leave a comment.

Carol Mazur 
Rating:
4.0

Need to give clean trucks to your customers. Also, you told us to return truck at half full tank of gas, but paperwork indicated 3/4 full.

David Carr 
Rating:
4.0

Customer did not leave a comment.

jesse meek 
Rating:
5.0

Customer did not leave a comment.

Marcia Porter 
Rating:
2.0

Customer did not leave a comment.

DOUGLAS REED 
Rating:
4.0

Customer did not leave a comment.

JACOB BOUGHAN 
Rating:
2.0

The truck had not been cleaned out from the prior use. It had a dolly and packing blankets still in the back and had not been swept out. I waited for 20 minutes to get the U-Haul because the only worker there was otherwise occupied.

Shawn Snodgrass 
Rating:
5.0

FREE COFFEE AND DONUTS LOL

Charles Paulman 
Rating:
4.0

Online return process was absolutely ridiculous. We spent more time trying to figure out that than we did on our overall trip.

BRIAN GOOD 
Rating:
5.0

Nothing.

Todd Anderson 
Rating:
5.0

Service was friendly, professional, fast and efficient!

David Forbes 
Rating:
5.0

Customer did not leave a comment.

David Patterson 
Rating:
3.0

I would be happier if I could get my balance refund back. You owe me a little over $9.00 and when I went to the Martin’s Ferry location; They said it would be sent back to me because I paid with cash!

Jenny Baber 
Rating:
5.0

Excellent Experience!

Georgette Stock 
Rating:
5.0

Customer did not leave a comment.

Richard Zimmer 
Rating:
5.0

Customer did not leave a comment.

Ken Robey Jr 
Rating:
5.0

All Good

deborah benton 
Rating:
4.0

Customer did not leave a comment.

BARBARA PATTERSON 
Rating:
5.0

Customer did not leave a comment.

William Brainerd 
Rating:
4.0

Customer did not leave a comment.

Jarritt Doyel 
Rating:
5.0

Excellent service ! Friendly, clean well ran business. Ron always treats you like family ! Thanks so much!

Terry Endsley 
Rating:
5.0

Customer did not leave a comment.

Zach Dunlap 
Rating:
5.0

Customer did not leave a comment.

Jessica Johnson 
Rating:
4.0

The guy named Matt who worked there was super nice and helpful.

Matthew Pezze 
Rating:
5.0

Customer did not leave a comment.

Judy Kessterson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Fast 
Rating:
5.0

Great experience wouldn't change a thing

chad sheets 
Rating:
5.0

The location and employees at Naylor Bros were wonderful. My experience with Uhaul customer service and the Uhaul website were horrible. My reservations were made online (for another location) and when I tried the online pickup, it did not work. I called the 800 number and after 1 hour and 3 transfers, I had a reservation at this location, that was 15 miles from the original place. Got there, picked up with no issues. Went to return the next day and again, online check in was not working. So I put the keys in the drop box, sent Naylor Bros a message and left...while calling the 800 number again. 30 minutes and 2 transfers later, I was told that I could not check in the truck because I had left the location and would be charged for another day. Needless to say, I will not EVER be using Uhaul in the future. This was the worst and most stressful moving experience I have ever had. The customer service reps were rude and not helpful at all

Tammi Bowman 
Rating:
5.0

Customer did not leave a comment.

Jim Cooper 
Rating:
5.0

Customer did not leave a comment.

darlene shane 
Rating:
5.0

Easy location and smooth transaction

Doug Butts 
Rating:
5.0

Very helping

Jordan Burress 
Rating:
5.0

Customer did not leave a comment.

Rodney Hanna 
Rating:
1.0

The contract stated 2 different things. It would cost me more in time to get money back for the gas I had in the truck. It was more than what I had to start. They charged me for another day after I was told it would not cost any more if the truck was returned by the same time I had picked it up.

Raymond Canter 
Rating:
3.0

Customer did not leave a comment.

JAQUILINE STREIGHT 
Rating:
5.0

Customer did not leave a comment.

Shane Vucelichs 
Rating:
5.0

Very helpful people who made this an excellent experience!!

Jonathan Baker 
Rating:
4.0

Customer did not leave a comment.

JIMMY BIGHAM 
Rating:
4.0

Can't think of much to say. They were pleasant & helpful with the process of the rental. Vehicle was maintained well therefore we had no problems withthe truck. Overall a pleasant experience.

Sharron Morrison 
Rating:
3.0

Customer did not leave a comment.

Raymond Glasow 
Rating:
5.0

Customer did not leave a comment.

TERRY HEDGER 
Rating:
4.0

Customer did not leave a comment.

KEN VANNOY 
Rating:
4.0

The website is extremely misleading. Things get added to your order that you don’t add. You have to be very careful or you will be charged something you don’t want. And even then it added a insurance fee that I KNOW I didn’t select. I know I selected the option of NO insurance.

Mike Hirsch 
Rating:
5.0

Customer did not leave a comment.

Vincenza Mezzina 
Rating:
2.0

Not let this be a U-Haul location. Place was very run down. Poor appearance. Smoking inside the building. Didnt seem to know how to navigate system. Took an hour to pickup truck. Didnt have the funiture pads I had ordered.

Matthew Ayres 
Rating:
5.0

Customer did not leave a comment.

David Nelson 
Rating:
5.0

Customer did not leave a comment.

DANIEL ARMSTRONG 
Rating:
3.0

I just dropped it off after hours. There was no U haul signage but a guy that was with us lived close by and said that this was a U haul site. There was one U Haul trailer on site so I just dropped it next to it.

Gregory Cosentino 
Rating:
5.0

Customer did not leave a comment.

david bickel 
Rating:
4.0

Customer did not leave a comment.

James Bondzeleske 
Rating:
5.0

nothing except for what I already mentioned.

Matthew Bennett 
Rating:
5.0

Used after hours drop off. Very quick to process and send receipt this morning.

Laurie Labishak 
Rating:
5.0

Customer did not leave a comment.

Greg Chesonis 
Rating:
4.0

Customer did not leave a comment.

JAMES FAGGION 
Rating:
1.0

The cab of the truck was filthy, and the gas tank was not full as indicated. they changed the drop off point after I was 1/4 of the way to my destination.

Richard Gorby 
Rating:
3.0

Requested a dolly but not received. Gas was not at proper level when picked up so had to add gas immediately.

TAMARA JONES 
Rating:
5.0

nothing

jerry lipscomb 
Rating:
5.0

Customer did not leave a comment.

Robert Torrance 
Rating:
3.0

Customer did not leave a comment.

Carol Nestor 
Rating:
5.0

The attendants were very efficient and nice.

Thomas Parker 
Rating:
5.0

Customer did not leave a comment.

Nancy Arensberg 
Rating:
4.0

Customer did not leave a comment.

Todd Chontos 
Rating:
5.0

Customer did not leave a comment.

DON LAWSON 
Rating:
3.0

Was told I didn't have the truck I initially rented, waited 30 minutes passed scheduled time for them to unschedule another person to fulfill my needs. Returned truck only to have an additional 30 plus dollar charge despite having driven less milage than quoted. Asked why and was told "I don't know". Truck was just fine however service wasnt

Jason Spano 
Rating:
2.0

Dropped u haul truck off on Sunday as scheduled and put key in drop box. Over the next couple of days, I received multiple calls wanting to know when I was returning the truck. Explained multiple times that truck and keys were returned on Sunday. Never received call back letting me know if issue was resolved

Kristin Klempa 
Rating:
5.0

Customer did not leave a comment.

Hazel Alloway 
Rating:
1.0

Was rude when i called then had to wait till the following day to get the truck cause apparently only certain people there can handle the Uhaul and they left to go to the jail.

MARY TYLER 
Rating:
5.0

Ron was extremely helpful.

Carrie Gralinski 
Rating:
5.0

Great experience

John Anderson 
Rating:
5.0

The staff at this location was great however there support from uhaul was pathetic. We reserved a day rental of a 17' truck from a different location and when we arrived for pickup found out the truck was reserved to someone else at 7am the next morning (our pickup time was 3pm) there where no more trucks available so we went to another location and settled for a 10' truck. The check out procedure took over 45 minutes because of the uhaul computer program crashing every time the staff got to the payment menu. The staff finally called uhaul direct and finally got the payment and check out process completed. Returning the truck was the same situation it took over 45 minutes to return the truck and would have taken longer if the helpfull staff at the location hadn't said we could leave while he battled on the phone with uhaul to return the truck. As stated earlier the location was great and the staff was great but uhaul is a joke. On uhaul's behalf they extended the rental by 1 day at no charge because of the amount of trips it took due to the smaller truck. So uhaul helped by applying a 20 dollar credit for the extra day rental but the 79 cents a mile to make 4 trips verses to 2 trips it would have taken to haul with the 17' truck or even a 15' truck. I will more than likely never use uhaul again, I should have given my business to another company as soon as I arrived at the first location and was told the truck was reserved for 7am to someone else.

johnthon parks 
Rating:
2.0

Make sure correct equipment is at location at correct time.

Stephanie Guilliams 
Rating:
4.0

Customer did not leave a comment.

chris panepucci 
Rating:
5.0

Customer did not leave a comment.

James Rhodes 
Rating:
3.0

Tight area to park trailers

David Babka 
Rating:
3.0

Lack of U-Haul signage made us unsure if it was the correct drop off point. Site did not give us any documentation that truck was returned stating only that we'd get an email confirmation but one was never received.

Brandon Segrest 
Rating:
3.0

Customer did not leave a comment.

Michael Eichner 
Rating:
5.0

Customer did not leave a comment.

SARAH AHRENS 
Rating:
5.0

Staff friendly and made truck rental easy. No proble ms,truck real clean and full tank of gas. The truck rode real smooth and I felt safe in the truck. I would recommend U-Haul to everyone. Good experience.Thank you.

Patricia Brown 
Rating:
3.0

The 20' truck I rented leaked and several boxes were damaged including several of my books. I am very disappointed!!

MICHAEL ROMICK 
Rating:
3.0

Customer did not leave a comment.

BRETT SAKSA 
Rating:
1.0

this was not the location i requested. it was revised from middle creek u-haul to this location, I contacted u-haul traffic dept. regarding this issue. I was told I would recieve up to a $50 (reimbursement) per u-haul location (pick-up) mguarentee; however as of today, I have still not been reimbursed. assuming this is the quality care one can expect from u-haul, I will not recommend u-haul, based on this experience.

Ronald Gast 
Rating:
3.0

Great customer service. Very helpful and easy to work with on pick up and return. I would recommend this location to others.

SCOTT JACKSON 
Rating:
5.0

Customer did not leave a comment.

ROCCO CIONNI 
Rating:
4.0

Dropped off the truck after hours. Didn't talk to anyone but did receive an email the next morning.

LEAH SIEFERT 
Rating:
2.0

I think the problem is with U-Hauls distribution system. I Reserved equipment ahead of time (dolly and furniture pads) online. When I was called the day before the rental I asked if I should call the pickup location to confirm they had those items (this isn't the first time that uhaul didn't have the equipment I reserved). He told me that's not necessary because he is going to take care of it right now. I said that's great. Got to uhaul center and they only had the truck (smelled of cigarettes and B.O.). The truck itself was in good mechanical condition and I was pleased with that.

JAMES WEST 
Rating:
2.0

The trailer was broken upon arrival. I had to wait 30 minutes for someone to fix the door so that it would close. Also the tires were not safe for travel and it looked like re-treaded ones were used. Because of this I blew a tire in the middle of the 118 degree Mojave Desert.

CASEY HANCOCK 
Rating:
5.0

Customer did not leave a comment.

LORI PANAS 
No reviews have been submitted for this location.

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