great service!
chris A.
Customer Reviews for Napa Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
head light was out and trash inside the truck and mud inside the truck
Yvette T.The uhaul agent is awesome and has great customer service I've always used this outlet for any uhaul need
mike M.The truck was so good running good but the smell of the truck was pretty bad. It smelled a lot of weed smell but overall the customer service are really good. Definitely recommend going back to again.
nahum C.The man we picked up the truck from was pleasant. When we got into back of the truck at our moving location we found a bunch of small pieces of garbage in the back of the truck and the tank was on less than 1/4 (it actually read 39 miles to empty). We genuinely didn't think anything of it, swept it out and moved on as we had a very small window of time to move. When we returned the truck Laurie very rudely demanded that we sweep out the bag of the truck that only had a couple leaves in it or we would be charged a cleaning fee. When my husband mentioned to her that the manner she spoke to him was not kind and that we received it with garbage in the back she began screaming at him and followed him out the door of the convenience store and into the parking lot, yelling. We won't go there again.
Katie-Lynn and M C.Truck was clean, but had the check engine light on and had some other issues. We only needed it for around town.. so it worked for us.
Petra Maxson D.Nothing that I can think of. The lady working is extremely pleasant and helpful.
jeff H.Service was excellent and the van was very clean. Be aware the UHaul office is inside a kinda gritty liquor store.
Christa M.Good job thanks
Tony S.Always my first choice when r=needing a usual. Great staff…
Mark C.Keep up the great work 👍🏾
Albert C.The lady working at the location was very nice.
John H.My experience with Uhaul in the last 48 hours has been abysmal. This location is the ONLY location - that was actually able to provide me with a truck. In the entire Napa Vally. So if you need a Uhaul, first call this location. If you use the online portal/website to book - BE WARNED - that they can confirm your truck, dolly and whatever else you need - but come the day to pick up - they have given it away and you have NO RECOURSE AT ALL. I booked 5 days in advance - was driving to a Uhaul location in Angwin with a confirmation - for them to say they just “didn't have it†and no other location could help/relocate their trucks/ explain what happened. I'd just have to “call other spots and find a truck myselfâ€. On Moving Day, you know how stressed the rest of life is. After calling 4 locations - Imola was the only site to provide a truck- but had not one dolly. Long story - Uhaul has failed its partners that rent out their trucks. Lack of communication and no guarantees for customers that rely on them. But if you need a truck - go here.
Corbin L.Easy to work with. Knowledgeable
William W.I confirmed the equipment as "clean" but it really wasn't very clean...dirty windshield and debris inside cab and cargo interior. Also dash indicator for "windshield Wiper Fluid LOW" was on. Just a heads up...not a big problem. But for the online "acceptance or decline" of Condition of Equipment, you might consider more options so reporting can be more accurate! I realize people have different standards of "clean" and it's a truck used for hauling stuff! The first time I rented AM37203 from Napa Gas on Imola Ave. Napa, the cargo van was spotless!
Laura P.Great move, thank you.
mark B.Always very helpful
Mitch B.These are great people. I have rented from them a lot over the years.
Gene K.Fast & easy to rent the truck. The two different employees I dealt with have been friendly and knew what they were doing!
Doug M.We have a claim, charged 900 for nothing and trying to be safe and return uhaul early in the snow to location that said one the phone (Max in Truckee) that it would be more than $50
Edward L.Excelente servicio.
berenice cruz F.The person who helped me was extremely knowledgeable, professional, and deserves a raise.
JOEL R.I was suggesting that there might be a way to offer customers a way to pay the Fastrak tolls thru their own license plate account with Fastrak...
Laura P.The customer service at this location has improved greatly since I or my wife have used it! The lady who was taking care of me was the most hospitality driven person I've met w Uhaul! I will definitely be back when I have need of a moving truck again!!
Michael M.Good service. Very courteous
Austin O.The attendant did not show me how to use the lock for the back sliding door. I was very frustrated.
JULIE M.Great truck, easy service. Maybe something better would be to explain the “Fast Pass†situation for going over bridges and in toll lanes, here in the SF Bay Area.
dylan B.The staff was courteous competent and kind
steven T.Agent was excellent
Peter H.The customer service was fantastic. I didn't get her name but she helped me with great enthusiasm and made the experience/hassle of moving a lot less stressful
Aaron M.Customer service is improving
Zahid V.Only reason I say the location was above average was the office area was inside a below average gas station.
mike M.Customer service was outstanding - very personal. Thank you!
Tracy M.very friendly staff
Anna Marshall L.Great experience
DEREC B.Very efficient customer service!!!
Mark C.I was charged the wrong price
Juan M.Great customer services at the location. Cost was more than I expected. Will try to find an alternative before renting a uhaul truck for short hauls moving forward.
Josh K.As always the customer service at my Napa store by Imola is top notch and excellent
Winston S.customer service was great but the truck wasnt very clean.
Mark S.The pick up and drop off was easy and fast. The truck was older but was clean and worked great. There not a lot of parking near the store, so have someone drop you off /pick you up or arrive on the early side.
Shana B.You guys are great. Thank you for the service.
Letha W.Left Head lamp was burnt out Truck needs an alignment or wheel balancing.
TODD K.Lori is amazing!
Steven A.It was so organized and easy! This is my 5th time and it's been great every time!
Theresa G.Both of the women handling my reservation and vehicle return for U-Haul at the Napa location were efficient, knowledgeable, and very courteous.
Russell K.Nothing!!!! Service was fast, effcient, friendly.
James C.The lady was very helpful ! Definitely use uhaul again
jeff L.Bianca is the best...she handles a lot with efficiency, know-how and friendliness.
Jaime D.Very easy and staff was very helpful
Mark C.The employee stated it was mandatory to return the uhaul to the location I had rented it from. I wouldn't have been charged $247. A total inconvenience. It would have been nice to drop it off at the nearest uhaul location.
Thomas L.Representative was very helpful and professional. 👍But I could not figure out how to adjust the mirrors or drivers seat on the truck. 😬
karen J.Thank you for always being professional and kind!! Always recommend to friends & Fam.
Matt F.The woman at the counter was cheerful, organized and professional. Great and RARE these days
Timothy S.