Customer Reviews for Nans House of Treasure
(U-Haul Neighborhood Dealer)

139 reviews

909 S Main St   Lake City, TN 37769

(865) 426-8443

Office Hours

  • Mon-Tue: 9 am–4 pm
  • Wed: 9 am–12 pm
  • Thur: 8 am–4 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 426-8443

909 S Main St
Lake City, TN 37769

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4 pm
  • Wed: 9 am–12 pm
  • Thur: 8 am–4 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Leigh Ann Braden 
Rating:
5.0

I was greeted warmly and the return process was easy.

Charles Pickrell 
Rating:
4.0

Customer did not leave a comment.

Duke Kerry 
Rating:
5.0

Vehicle that I wanted was available. Vehicle was clean and I had no maintenance issues. Customer service was friendly & efficient.

Lee Jones 
Rating:
4.0

Customer did not leave a comment.

Richard Varhola 
Rating:
5.0

Very easy and fast.

Vernon Davis 
Rating:
3.0

For some reason I was charged for an additional day. I know I put the appropriate amount of time I’d have the trailer but again, got suckered by U-Haul. This is the second time in a row U-Haul has overcharged me.

Richard Boston 
Rating:
5.0

Customer did not leave a comment.

Trevor Braden 
Rating:
2.0

Customer did not leave a comment.

Vicki Hannah 
Rating:
5.0

Truck was great. It was practically new and was exactly the size we needed.

gary thompson 
Rating:
3.0

Nan wasn't there. This is a thrift shop. However, Nan's husband Don Wilson was there and took the keys from me. He couldn't sign me in and didn't know the online sign-in process. Unfortunately, I didn't either until I got home. So I had to go back to take pictures and sign in.

Leslie DePew 
Rating:
3.0

Customer did not leave a comment.

James Smith 
Rating:
4.0

Customer did not leave a comment.

Matthew Koper 
Rating:
5.0

Nice and helpful great people

Leonard Doweidt 
Rating:
4.0

Just real friendly people and always been quick and always helpful.

Marty Williams 
Rating:
4.0

It was so easy to drop off the trailer here. The employees made it effortless. One helped unhook the trailer while the other one checked in the trailer. We were done quickly. The longest part was backing the trailer into place.

bron tharpe 
Rating:
5.0

Very good area to rent uhaul customer service there is great I highly recommend

Gary Daugherty 
Rating:
5.0

The customer service was excellent and treated me very well.

Derek Welsh 
Rating:
5.0

Very nice lady

nikkeeta webb 
Rating:
5.0

Customer did not leave a comment.

Tom Zech 
Rating:
5.0

Customer did not leave a comment.

Scott Mercer 
Rating:
5.0

Really nice locals

James Shoun 
Rating:
5.0

To get a printed receipt would be very nice so I know how much it costs all together

Eric Russell 
Rating:
1.0

Tires were dry rotted

Gina Stair 
Rating:
5.0

Great customer service, very friendly, highly professional, my go to when I need uhaul

Peter Lanfair 
Rating:
5.0

Thank you

Miraha Smith 
Rating:
5.0

Customer did not leave a comment.

Kim Taylor 
Rating:
4.0

Give them paperwork with the return address on it before they leave

Keith Vining 
Rating:
5.0

Customer did not leave a comment.

Scott Mercer 
Rating:
4.0

Customer did not leave a comment.

Kenneth Young 
Rating:
5.0

Customer did not leave a comment.

Tammy Maloney 
Rating:
1.0

Customer did not leave a comment.

David rose 
Rating:
5.0

The wonderful women was very kind, welcoming, warm, and knowledgeable. Wish more people were like her!!

JEFFREY ROSCOE 
Rating:
5.0

Customer did not leave a comment.

Daniel Young 
Rating:
1.0

Couldn’t tell me price then got charged for two days to go one way 200 miles 5hrs driving

James Whits 
Rating:
3.0

Customer did not leave a comment.

Shawn Saganich 
Rating:
5.0

Customer did not leave a comment.

Paul Perky 
Rating:
5.0

Customer did not leave a comment.

Jeffrey DeLorme 
Rating:
3.0

Customer did not leave a comment.

Gary Daugherty 
Rating:
5.0

This is the best U-Haul rental location i have been to

Jedidiah Kennedy 
Rating:
3.0

Customer did not leave a comment.

Troy Shea 
Rating:
5.0

Super friendly owners!! VERY HELPFUL!! THANK YOU!

Jeff Ramasocky 
Rating:
2.0

Make sure the center console inside the truck is not glued together filling the cab with heat the entire 364 mile trip.

Matthew Callan 
Rating:
5.0

Customer did not leave a comment.

Jimmy Inklebarger 
Rating:
3.0

Customer did not leave a comment.

Josh Lane 
Rating:
5.0

Customer did not leave a comment.

William Baehne 
Rating:
5.0

Nothing

Katherine Richardson 
Rating:
5.0

Nan was fantastic. The need for a trailer was last minute not realizing the time I arrived as Nan was closing and I forgot the trailer ball. Nan stayed open long enough for me to drive home and get what I needed then Nan helped me get the trailer hooked up. Thanks!

PAUL BROWN 
Rating:
5.0

Customer did not leave a comment.

Terence Perryman 
Rating:
5.0

Customer did not leave a comment.

Robert Phillips 
Rating:
5.0

No improvement needed. Both customer service and the truck we rented were very nice. Always have used U Haul.

David Seman 
Rating:
1.0

First you over charge me for the truck and trailer by $650.00

Benjamin Belcher 
Rating:
4.0

Agent was great and pleasant

Pat Cobb 
Rating:
2.0

Tow dolly wires were not secured and were damaged within 15 minutes of leaving this location. Over two hours for roadside assistance to show up and replace a fuse. Fuel level on truck wasn’t entered accurately, cost me about $50 more upon return

Steven Breisch 
Rating:
5.0

Trailer dolly had a loose fender light was taped in and tires worn

Gary Tenney 
Rating:
5.0

Customer did not leave a comment.

RUSSEL FARLEY 
Rating:
4.0

Customer did not leave a comment.

Sandra Savarese 
Rating:
5.0

Customer did not leave a comment.

Mary Vongillern 
Rating:
4.0

Customer did not leave a comment.

JOHN MORRISON 
Rating:
5.0

Customer did not leave a comment.

mack ridenour 
Rating:
5.0

Good equipment, nice people great service. Your doing a great service. Thank you so very much.

Glynn Dillman 
Rating:
4.0

The ramp security pin was broken and the ramp fell out every 5 miles. Finally put a pair of vice grips on the pin to hold it in. This worked for awhile till the vice grips fell off and the ramp came out again. Also the right tail light stopped working. So it was a horrible experience with the equipment. Not the stores fault AND I lost my vise grips. Ugh.

Bill Holt 
Rating:
1.0

Was charged for a battery even though we attempted to contact this location from the info listed on the door but was unable to reach anyone therefore I feel that I'm owed a refund of the battery amount otherwise I will let everyone I know not to use U Haul in the future considering all the issues I had . You can contact me regarding this at 865 770 8997

Laura Wolfe 
Rating:
3.0

The odometer out going was wrong when I picked it up after hours. I only drove 16 miles round trip but was charged 34. They also tried charging me for two days when I didn’t even have the truck 24hrs. The clerk called me on the morning that I was to pick up the rental and asked if she could do my contract at that time and I just pick up the truck.

Wilman Rhinehart 
Rating:
5.0

The lady that helped us was very nice and very helpful.

Sandy Watson 
Rating:
3.0

Customer did not leave a comment.

Deborah Jeffries 
Rating:
4.0

Not force customers to pay for 2 days rental when only needed 1. Not force customers to rent 2 dozen furniture pade when only needed 1 dozen.

M Denise Blair 
Rating:
5.0

Customer did not leave a comment.

Rebecca Blum-Kingsley 
Rating:
5.0

It was hard to find a tow dolley at a more accessible U-Haul location. While Nan's House of Treasure had plenty and the people were very helpful and accommodating, the location was a bit out of the way.

jon speer 
Rating:
5.0

Customer did not leave a comment.

Ronald Kirkpatrick 
Rating:
5.0

Customer did not leave a comment.

William Robinson 
Rating:
5.0

Customer did not leave a comment.

mark webb 
Rating:
5.0

Very helpful with everything.

Carl Barton 
Rating:
5.0

Customer did not leave a comment.

Missy Barber 
Rating:
5.0

Customer did not leave a comment.

mark wagner 
Rating:
5.0

Customer did not leave a comment.

Freeman Morrill 
Rating:
5.0

Customer did not leave a comment.

Robert Klenner 
Rating:
5.0

Can not say enough great things about Nans. Always, I mean ALWAYS, a pleasant experience.

Connie A Johnson 
Rating:
2.0

We signed up to pick up our uhaul from a different location and 2 days before you changed the location.

Akshar Brahmbhatt 
Rating:
5.0

Customer did not leave a comment.

Angela Green 
Rating:
4.0

So first I rented van online was contacted no vans at location I chose. Agreed to 15’ truck same price, further away. Called today make sure ready. They don’t have truck and aren’t even set up to do business yet. Ok still salvage move, get another location further away, ask to make sure added driver can pick up on my credit card. Told yes no problem, they get there no credit card info available someone else has to use card to rent. Very unhappy with overall experience, usually very smooth have used uhaul for years with no issues. No reflection on Nans rental at all.

William Smithhart 
Rating:
3.0

Customer did not leave a comment.

Joe Jones 
Rating:
1.0

What were you thinking? What a dump.

MICHAEL HINSBERG 
Rating:
4.0

We did a self drop off on a Sunday. They were closed. We knew this ahead of time. First thing Monday morning we received our receipt from Nans!

Curtis Canterbury 
Rating:
4.0

Customer did not leave a comment.

Benny Keatts 
Rating:
5.0

Customer did not leave a comment.

William Seiber 
Rating:
5.0

Customer did not leave a comment.

brenda boody 
Rating:
5.0

Customer did not leave a comment.

Alan Marshall 
Rating:
5.0

Very nice and friendly.

Darlene Southwick 
Rating:
2.0

Customer did not leave a comment.

james andrews 
Rating:
5.0

Customer did not leave a comment.

jack williams 
Rating:
5.0

Very nice people and easy transaction. Thanks!

Brian Smith 
Rating:
3.0

feel like I was over charged, the receipt does not show the dates of the actual contract and the mileage seems excessive

lorraine copley 
Rating:
5.0

Been here several times, the staff is sways very nice.

Christopher Phillips 
Rating:
3.0

quick service lovely people

Robert Siegenthaler 
Rating:
1.0

I need to haul a car and they gave me a moving trailer $60.00, the car wouldn't fit on. So I went to another uhaul place close to where I was picking car up and had to rent a different trailer for 110.00. I was told if I didn't drive the original trailer back to lack city I would be charged up to 400.00. So I drove it back dropped it off and went back to Knoxville 30 miles away to pick up the right trailer. So it cost me $170.00 and gas. I will never rent from uhaul again.

Stella Nelson 
Rating:
5.0

Friendly local folks, happy to help me with my rental.

Robert Gill 
Rating:
3.0

Customer did not leave a comment.

DENNIS SHARP 
Rating:
5.0

Customer did not leave a comment.

Dustin Overbeek 
Rating:
3.0

Did not like location I dropped off they told me would email receipt. Never got it called them back and they told me to come by and pick it up??? I am not driving back to lake city to get a recipt!!!

david parson 
No reviews have been submitted for this location.

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