Customer Reviews for Nyc Self Storage

56 reviews

1053 Metropolitan Ave   Brooklyn, NY 11211

(718) 302-0500

Office Hours

  • Mon: 8 am–7 am
  • Tue-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–4 am

Services at this Location:

Contact Us

(718) 302-0500

1053 Metropolitan Ave
Brooklyn, NY 11211

Services at this Location:

Office Hours

  • Mon: 8 am–7 am
  • Tue-Fri: 8 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–4 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CRYSTAL YAYRA ANTHONY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA ROCHA FIDELIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIESEL SANO-JOSEPH  |  Overall Experience 
Rating:
4.0

i put my stuff there and it was still there when I came back.

KAJA ELIZABETH JURSEK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTINA MARQUETTI  |  Overall Experience 
Rating:
2.0

Being that it’s a shared space the smell was horrible and prices are a lithe to high compared to some of the competitors. Also not having 24 hr access is the reason I gave a below average rating.

*WYESHA REED  |  Overall Experience 
Rating:
5.0

The staff and front desk are amazing people. They are all so friendly and knowledgeable. They are so helpful and patient. Highly recommend.

JI YEON KIM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY TROMPETER  |  Overall Experience 
Rating:
5.0

People that work there a human. Kind and helpful. Thank you team!

DANIEL MAURICIO BERNAL  |  Overall Experience 
Rating:
5.0

The time I was here everything went great! The staff and faculty was both amazing and professional

PARKER DAVID BARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY CHAPIN PARTENHEIMER  |  Overall Experience 
Rating:
5.0

Very good storage easy to acess and clean, staff very nice. The negative point : The way to go inside ( old elevator, need to ask for someone each time, above a feather storage with very unpleasant smell at the access .

EMILIE GERARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MASCHINOT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL HEFFERNAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALONZO DIAZ DE LEON BERNOT  |  Overall Experience 
Rating:
5.0

The staff was great all around.

ANDREW LOKEN  |  Overall Experience 
Rating:
5.0

Pretty good, no complaints

MIKE STEVENSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACEY VASQUEZ  |  Overall Experience 
Rating:
5.0

Easy, clean, great staff.

WILLIAM MATTESSICH  |  Overall Experience 
Rating:
5.0

Staff was very friendly every time I went in - would recommend

JARED REMSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RANDALL  |  Overall Experience 
Rating:
5.0

All staff very kind and professional

HAMILTON SANABIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA ROJAS  |  Overall Experience 
Rating:
5.0

The staff was always friendly, and very helpful.

ASHLEY PATNOE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIANCARLOS ZAMBRANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYDIA STEPANEK  |  Overall Experience 
Rating:
5.0

Everyone who works there (especially Jessica) is so nice and helpful! They made everything very easy and I would highly recommend!

TARA CURCIO  |  Overall Experience 
Rating:
5.0

Very friendly staff. Everyone was great.

PHILIP JAMES LEVINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN HERMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI NIEDDA  |  Overall Experience 
Rating:
5.0

The people here were all super nice and helpful. Helped us move in, and made everything very easy.

BARRY SEYMOUR  |  Overall Experience 
Rating:
5.0

The smell coming from the feather factor next door is awful. All of our things smell. The staff is great!

ADAM WALKO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DREW LEVIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ULRIKE MUELLER  |  Overall Experience 
Rating:
5.0

Phenomenal and helpful staff

Shay Hopkins-Paine  |  Reservation 
Rating:
4.0

Wish it was open on Sundays, as it's when so many people have days off to take care of moving and storage issues. Everything else was excellent.

COTY BAKER  |  Overall Experience 
Rating:
5.0

No additional comments. Staff super professional

INGRID LEVAGGI  |  Overall Experience 
Rating:
5.0

I was here for maybe 5 years. Loved the staff. Stephanie and others where so helpful and lovely. Will be back for all my storage needs! Catharine

CATHARINE CZUDEJ  |  Overall Experience 
Rating:
1.0

It was too hot and there were fees I was not informed of.

Privacy Request  |  First Impressions 
Rating:
3.0

We did not end up using this storage

Privacy Request  |  First Impressions 
Rating:
5.0

The staff was excellent. They took the cancellation with no complaints. If storage becomes a need again they will be called.

Privacy Request  |  First Impressions 
Rating:
5.0

The staff was kind and helpful with updating my reservation and also moving me in even with me arriving 20 minutes before closing! As long as my stuff stays safe and secure then Im happy.

Privacy Request  |  First Impressions 
Rating:
5.0

Very thankful for the prompt and easy process. Stephanie R checked us in, she was very knowledgeable,helpful, and made it a great experience. Highly recommend this storage place.

Privacy Request  |  First Impressions 
Rating:
3.0

We did not use the facility. I did call the facility and individual was unable to find the reservation, but she was able to assist us.

Privacy Request  |  First Impressions 
Rating:
5.0

Both employees were a huge help and made the process the easiest part of the move. A huge thank you to them.

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly staff, clean facilities and clear move in/move out instructions.

Privacy Request  |  First Impressions 
Rating:
3.0

I cancelled this reservation at 10:58AM Wednesday, 6/28 with Jennifer.

Privacy Request  |  First Impressions 
Rating:
3.0

Solid.

Privacy Request  |  First Impressions 
Rating:
4.0

They close at 7, so I called to cancel because we were stuck in traffic. They were very nice and even offered to stay open later, but we were going to be too late so I cancelled.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent service

Privacy Request  |  First Impressions 
Rating:
5.0

Staff was very helpful and basically moved all my stuff into the unit for me.

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful staff

Privacy Request  |  First Impressions 
Rating:
4.0

I`m very impressed with this place for the simple fact that they actually had someone that helps you to move your belongings. Will definitely recommend this place

Privacy Request  |  First Impressions 
Rating:
5.0

I did not utilize the storage unit, but everyone was very helpful and understanding.

Privacy Request  |  First Impressions 
Rating:
5.0

The facility is clean and the staff are friendly.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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