Customer Reviews for NSA Hide Away Storage Zephyrhills
(U-Haul Neighborhood Dealer)

231 reviews

37148 SR 54   Zephyrhills, FL 33542

(813) 377-3754

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(813) 377-3754

37148 SR 54
Zephyrhills, FL 33542

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Maybe a Garbage can near the facility. Thank you.

Gilberto R. 
Rating:
5.0

Miss Tammy at this location has one of the sweetest most helpful above, and beyond persons that I've met at any Uhaul facility, she's an asset to you she brings you business she's extremely welcoming…. Best customer service ever.

Jose S. 
Rating:
4.0

A personal walk around the truck to make sure all was in good working order would have been nice. The truck itself was a dream to drive. I drove it for 1745 miles and it was a comfortable ride.

William B. 
Rating:
5.0

Keep it up.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

I can't say enough good things about my expense with Hide a Way storage. We had to get a bigger truck that we thought plus we kept it longer. One phone call and I got the truck longer. Thanks so much for helping me with all my need.

Debra M. 
Rating:
3.0

Tad Pricy

Morris R. 
Rating:
5.0

Customer did not leave a comment.

Ronda M. 
Rating:
1.0

Customer did not leave a comment.

krystle P. 
Rating:
5.0

Customer did not leave a comment.

Dwight G. 
Rating:
5.0

Customer did not leave a comment.

TERISA H. 
Rating:
5.0

Customer did not leave a comment.

Josue D. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Need clean Windows

Roberto S. 
Rating:
3.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

It was easy processing and the staff was very helpful and professional

HADIER A. 
Rating:
5.0

Customer did not leave a comment.

LAVADA K. 
Rating:
5.0

This location has the best front office team. Quick, efficient and friendly.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

samuel S. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

samuel S. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
1.0

Have live people on site when trucks are dropped off. Dropping off the key is a joke, no one knows when it's dropped off. So how would U-Haul know?

Samuel V. 
Rating:
5.0

I think everything was fine

Penny C. 
Rating:
3.0

Customer did not leave a comment.

Jose F. 
Rating:
3.0

The pick-up went smoothly. However, for some reason, there was a lot of confusion with my drop-off. I followed the instructions given by the agent upon pick-up and left the key inside of the dropbox, but another agent called indicating I didn't drop the truck off, the next morning. That causes anxiety due to I have no control over the Dropbox. Luckily, they found the truck at the location I was told to bring it.

Desheun H. 
Rating:
5.0

The app is horrible and pain. You need to fix it. Wasted so much time and it didn't work. Went inside and they got me taken care of right away. Super helpful

JUSTIN B. 
Rating:
5.0

I wouldn't do anything, exceptional service

Luis H. 
Rating:
5.0

The lady who helped me was incredibly nice and professional. I say keep it up !!! place was clean and well maintained as well as the truck.

Danilo G. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Shawnicka S. 
Rating:
3.0

The vehicle was not clean inside, it had pre existing damage to the vehicle!! POOR!!

Erik B. 
Rating:
4.0

Customer did not leave a comment.

Wesley Chapel S. 
Rating:
4.0

Customer did not leave a comment.

Nola R. 
Rating:
5.0

Great attitude and customer Service!

EDWARD A. 
Rating:
3.0

Windows where terrible not clean glove box had spillage in it not clean

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
3.0

Was given unit with 5/8 tanks. Guy says just under full. I say just over after. Turn unit in. Charged $50 to “fill tank” back to 5/8 with is what unit was returned with. Unpleasant surprise to move and need to work on getting $50 back just for returning unit that same as I received it.

Michael A. 
Rating:
2.0

Before I start this was a trip from Florida to NH. They didn't explain that the truck needed to be back by a certain time and not by the time the place closed on that day so we were charged an extra day. The windshield was very dirty. The windshield wipers didn't work very good and made a lot of noise. The driver side door didn't close tight and all you could hear was the wind all the way. The truck leaked inside the back of it and a lot of our boxes got wet.

Rodney T. 
Rating:
3.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Paulette S. 
Rating:
5.0

Customer did not leave a comment.

JASON Z. 
Rating:
5.0

Customer did not leave a comment.

Jerome F. 
Rating:
5.0

Good

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Customer did not leave a comment.

Wesley Chapel S. 
Rating:
3.0

Called to let her know we would be late turning truck in she changed drop off time to 10:30 then charged me 57.00 for a full days rental we left it with 1/2 tank of gas 1/4 more than was asked to didn't get a refund for that she did not tell me she was charging my card did not ask permission to charge my card for it I have always used U-haul but won't ever again

Anna G. 
Rating:
5.0

The lady working the desk was pleasant and professional.

YNOEL L. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

A fantastic experience all the way around. The gal that helped me was super friendly and helpful, I really appreciate it! I'll rent there again should I ever need anything.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Tamberly S. 
Rating:
2.0

Truck was filthy inside the cab had someone's lunch still inside and salsa spilled on the floor and some random pills in a bag just sitting there. Gross and dangerous.

Robert W. 
Rating:
5.0

I rented a appliance hand truck for one day. I couldn't find how much the rental was per day on your website. The only cost I could find was if I wanted to buy it. I would add this info into your website.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
3.0

This location was not the original location for my reservation. It was changed the day before my move to this location which was further way. I passed by a total of 4 locations which were closer than this one in route to pick up the truck. I was left with no options or NY compensation for the added milage caused by your trucks service schedule. In addition the app checking was terrible ND did not work until following multiple checking attempts. The return process never worked in the app. I had to call customer service after 30 minutes of struggling to return the vehicle and they checked it in on their end. Fix the process please.

Antone M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

I could not believe that they charged me for a full day truck rental for being ONE hour late! If I had known that was going to happen - I would have kept the truck for the day's rental they charged me for. Absolutely ridiculous!

Paul B. 
Rating:
5.0

Great experience. Very helpful. Easy pick up

Lydia M. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Malari B. 
Rating:
3.0

Make sure your equipment is clean and safe. Steering was dangerously off. Front wheel alignment or something else must be off. Someone can get into a bad accident. The cab had no effort whatsoever of being cleaned out. Smh

DANIELLE S. 
Rating:
1.0

the sales representative in the front was extremely rude & not customer friendly. will never try this location again.

Jerica W. 
Rating:
5.0

The manager was fantastic, friendly and efficient. It was a pleasure picking up my rental at this location.

Ramon C. 
Rating:
5.0

Customer did not leave a comment.

Diana E. 
Rating:
1.0

Dirty equipment, pre pick up pictures not updated, new charges with no explanation. Do not recommend

David C. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

The A/C still not working but intermittently. A few months in a row. However Lou is very pleasant and helpful as the manager is is a real easy person to deal with.

Wesley Chapel SD C. 
Rating:
5.0

Tammy was very nice. She is quick and everything went well. In and out in no time. I would recommend this company to anyone who is looking for a UHaul.

Alicia H. 
Rating:
2.0

My add on requests of pads and furniture dolly were not in the truck, not a good experience when you need those items for your moving day.

Caio C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
3.0

It was after hours but someone pulled up as we were leaving. Didn't know they were a uhaul employee as we started to pull away I heard him say "well fuck off". As far as I'm concerned Florida has some of the worst customer service and I have used uhaul several times in Wisconsin with absolutely the best customer service. No comparison. We had actually accidentally went to the wrong uhaul first less then 3 blocks away and a woman came out and went off about how they didn't take one ways and she was finished working at six and we needed to take it elsewhere. She could've approached politely and professionaly but instead chose to come with an attitude. Not good Florida. Very disappointed.

Tina R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
3.0

The truck needs to be better cared for. The cabin was filthy. And the alignment is off it kept pulling to the left. Other than that it was an ok rental.

Evelyn N. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Good location and friendly efficient people.

WILLIAM F. 
Rating:
3.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

ELVIE S. 
Rating:
5.0

Customer did not leave a comment.

Heber G. 
Rating:
5.0

They make if very easy for me !

Serena T. 
Rating:
5.0

Only complaint is air conditioning did not cool us.

Timothy J. 
Rating:
5.0

Nothing

Karen S. 
Rating:
3.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

The lady who reserved us was exceptionally nice. I will drive out of my way to use this u haul location because of her. Kindness goes a long way!

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Cadi C. 
Rating:
5.0

Thank you so much.

Grant B. 
Rating:
5.0

Customer did not leave a comment.

Mohamad N. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

The rollup door got stuck and I could not get it back down….

Ruth F. 
Rating:
5.0

Piece of trash truck. Failing brakes,no a/c, etc etc. Uhaul should be ashamed.

Alberto S. 
Rating:
2.0

Man that waited on us rude .Not friendly at all

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Make roadside assistance quicker response time and regular routine maintenance.

Laura A. 
No reviews have been submitted for this location.

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