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david m
Customer Reviews for My Space Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tammy at the service counter was a wonderful service representative. Professional, friendly and personable. She deserves a raise.
John MI returned the truck with 11/16 tank just as my contract said to. Still got charged to top off the truck. It’s like $25 bucks, but seriously?
Dakota BNothing.
David RStaff was very nice
Daniel TGreat locations nice people willing to above and beyond thanks uhaule robbie
ROBERT RI had a reservation for 10:00. I arrived at 10:05 and no one was there. I called uhaul and after a 20+ minute hold time the response I received was “it says they open at 1000” this was no help to me. Someone didn’t show up till 1045 and took over 20 minutes once I was there to get my reservation pulled up. I was offered no help in getting the trailer hooked up and then they argued with me and told me it was my responsibility to provide the extension for the lights. This locations customer service was horrible but as bad as it was Uhaul’s was worse. I had a very narrow window to work with and getting on the road 1.5hrs late made me miss the window I was given and now will cost me more money. This experience has turned me off of uhaul for any future needs.
Justin VGreat experience. Excellent customer service.
Steven CIt's a storage facility and I don't know how you could actually answer the location is inviting so that's why I answered not to that question. The facilities could really use a jack on hand to lift the tongue of the trailer vs. trying to manually lift it or having the staff help you manually lift it. I would think this is a huge liability and risk for injury to the customer and employee. This location also has their sign way too close to the road which is busy and blocks your view of traffic from one direction when trying to pull out.
Chris GVery clean and organized location. The female running this location was very professional and pleasant.
Michelle TI literally spent 2 hours picking up my rental due to uhaul staff failing to communicate correctly when I reserved the truck. I had to literally get nasty with field manager to get someone to assist me with the issue. The staff members where I picked the truck up was sympathetic and extremely helpful. Also I requested a one way but ended up having to take the truck all the way back to Flint that night after everything that I had already been through this was the worst experience of my life and I will never use U-Haul again
JILL FNothing
Henry WTook about an hour & 15 mins to get the correct rate on our reservation. Between phone calls and computer problems. The ppl behind us finally left they were tired of waiting. This place has no clue what they are doing. And the bathroom was very nasty with overflowing trash. I will never us this place again...
Randy MPlace was closed when I dropped off truck so can't really review them
Norman BLeeanne was awesome! She deserves a raise!
DEREK Bbrand new truck, excellent staff person
Bill REnsure that staff members are well trained on software, show up to work on time & are familiar with equipment in order to expedite checkcheckout process (I don't believe it should take 45min. to check out a trailer). Equipment should receive necessary maintenance & replacement parts when needed.
Michael BTrailer door was not in alignment & would not open. Jammed. Finally got it open to load but it did the same thing when I went to unload and when it's 9 degrees below zero, not fun! The My Space location and staff however were wonderful!
perry jNot a thing.
Dennis KHave hitches available for rent to people renting trailers.
Reid BThe last the helped us rent the uhaul was great!
Maria AI should not have to pay for an extra 10 miles because the truck was not available at my "preferred" location. Other locations were in the direction I was using the truck as well, this one was out of the way.
Mark GChecked the oil after I returned it. Did you guys think I was going to cyphon the oil out or something? Really?
Jaquelin CNothing, she did a great job.
Paul WHave someone be there or tell you the code. They didn't tell us they wouldn't be there and didn't tell us the gate had a code on it!!!!
CARMELLA DReservation was for one day rental but was charge for two day rental. Car dolly was returned within two hours of departure of pickup site
david WEverything went exceedingly well. We were able to pick up the trailer at a time convenient for us. It was clean, easy to load/unload.
DIANE H