Customer Reviews for Multy Mini Storage
(U-Haul Neighborhood Dealer)

372 reviews

3800 Paredes Line Rd   Brownsville, TX 78526

(956) 550-9117

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(956) 550-9117

3800 Paredes Line Rd
Brownsville, TX 78526

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service. Speedy and easy transaction. Awesome place to get your Uhaul from.

ken stucki 
Rating:
5.0

Customer did not leave a comment.

Kelepi Folau 
Rating:
5.0

Customer did not leave a comment.

Marcos Gonzales 
Rating:
5.0

Customer did not leave a comment.

sally ochoa 
Rating:
5.0

más variedad de vehículos tamaños.

Mario Alberto 
Rating:
5.0

I spoke to Kevin Bak, super helpful individual and tends to the customers needs. He went above and beyond to make sure he found me the trailer I was needing to get the job done. Give that guy a raise.

kevin gonzalez 
Rating:
5.0

Great service, friendly and professional.

ken stucki 
Rating:
5.0

Super friendly service, great place.... Would definitely come back

Alejandro Cervantes 
Rating:
5.0

Absolutely nothing. A perfect experience.

John Hall 
Rating:
5.0

Customer did not leave a comment.

MAYRA VASQUEZ 
Rating:
3.0

Customer did not leave a comment.

carlos aviles 
Rating:
5.0

Amazing service beyond all- Will highly recommend!

Sam McDonald 
Rating:
5.0

Customer did not leave a comment.

Emily Delgado 
Rating:
5.0

Customer did not leave a comment.

Christopher Parker 
Rating:
5.0

Customer did not leave a comment.

jose balboa 
Rating:
5.0

Great service, friendly people running the place.

ken stucki 
Rating:
5.0

Nothing, I had a good experience

Sandra Herrod 
Rating:
5.0

Representative were very knowledgeable & helpful, move using their 10 ft truck made it easier & went smoothly!

Cynthia Chapa Hager 
Rating:
5.0

Customer did not leave a comment.

Esmeralda Soto 
Rating:
5.0

Customer did not leave a comment.

Frank Hernandez 
Rating:
5.0

The location manager was extremely helpful and considerate of my requirements and went out of his way to get me set up with the proper vehicle for the job. I would re this location to anyone.

Don Williams 
Rating:
3.0

Customer did not leave a comment.

Janie Flores 
Rating:
5.0

Customer did not leave a comment.

KRISTEN KIRKPATRICK 
Rating:
5.0

This is the second time I’ve had to rent a uhaul truck from Multy Mini Storage. First time was a great experience and this time was really easy as all my info was already in the system. The customer service was great both times.

John Hopp 
Rating:
5.0

Customer did not leave a comment.

raul escobedo 
Rating:
1.0

Make sure the batteries are somewhat new not 4 yrs old make sure water doesn't go into the the cabin and get the driver wet also make sure water doesn't get in the back and possibly damage furniture cuz that's what happened to me

josh Errisuriz 
Rating:
1.0

This uhaul location is horrible. It doesn't have any parking for customers. The property owners live upstairs and they don't provide enough parking for uhaul cusromers. When i arrived at the location, I had to park behind the property owners vehicle because there wasn't any parking. He immediately told me to move in a very rude manner. I asked him where I could park and he just told me to move my vehicle somewhere else.

ROBERTO GUEVARA 
Rating:
5.0

The type of service offered will be appreciated by future customers.

Mack Guerra 
Rating:
1.0

Customer did not leave a comment.

Lot barrera 
Rating:
5.0

Customer did not leave a comment.

Jason White 
Rating:
5.0

Gentleman there is always in a really great mood and funny. Love going there always. Great experience.

Jessika Sandoval 
Rating:
5.0

William is Very knowledgeable

paul earnhart 
Rating:
5.0

Customer did not leave a comment.

jose antonio 
Rating:
5.0

Kind and Helpful

Carolina Mendoza 
Rating:
5.0

Owner was very attentive, nice, and explained everything in great detail. He was also very helpful and allowed us to pick up earlier and drop off later. Will be returning.

ray montanaro 
Rating:
5.0

The manager was courteous and helpful to me (first time renter). I am grateful for his desire to help.

Mack Guerra 
Rating:
4.0

Customer did not leave a comment.

Rachelle Sparks 
Rating:
5.0

Customer did not leave a comment.

Roman Gomez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KESSLER 
Rating:
5.0

Great customer service shout out to William I told him what I was moving and he hooked me up great place to rent from

Esteban Olivares 
Rating:
5.0

Friendly staff. Quick and easy to rent. Great customer service experience. Detailed instructions were given as it was my first time driving a uhual. Highly recommend.

aurora stevens 
Rating:
5.0

I really appreciated all the information provided to me about driving the truck. The instructions were on point and very helpful for a first time driver.

Angelica Jackson 
Rating:
5.0

Couldn’t have asked for better service! Friendly and helpful personnel.

Irma McDonald 
Rating:
5.0

Customer did not leave a comment.

MiguelA Martinez 
Rating:
5.0

Customer did not leave a comment.

jorge herrera 
Rating:
1.0

Customer did not leave a comment.

Kristine McDonald 
Rating:
5.0

Customer did not leave a comment.

Raul Chapa 
Rating:
5.0

none

Tom Paravato 
Rating:
5.0

Customer did not leave a comment.

christopher sirhin 
Rating:
5.0

Walter and the other gentleman were great! Everything went smoothly.

sunshine haven 
Rating:
5.0

Customer did not leave a comment.

Judith Flores 
Rating:
4.0

The attended was very nice and helpful

Dalia Mireles 
Rating:
5.0

This man is a hard worker and I was treated very well.

Dallas Ray Smetter 
Rating:
5.0

Customer did not leave a comment.

Hector Gonzalez 
Rating:
2.0

Spend 30 mins looking for a drop box. When found, it seemed to be hidden. I actually don't know if keys were dropped off in the right box? No sign or light in the area. Unable to see due to being to dark.

Robert Chavez 
Rating:
5.0

Customer did not leave a comment.

Antonio Ramirez 
Rating:
5.0

very kind and helpful guy.

Ruth Gerena 
Rating:
5.0

Customer did not leave a comment.

Bradley Elder 
Rating:
5.0

Customer did not leave a comment.

Ernest Silva 
Rating:
5.0

Customer did not leave a comment.

Meredith Amsden 
Rating:
5.0

the gentleman was very helpful and answered every question with ease

Rey Himojosa 
Rating:
4.0

Customer did not leave a comment.

Nannette Quintero 
Rating:
5.0

Customer did not leave a comment.

Christian Pardo 
Rating:
5.0

Excellent service

Arnoldo Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Melanie Andress 
Rating:
5.0

great service

Jon Bryan 
Rating:
5.0

Customer did not leave a comment.

Sahaila Almaguer 
Rating:
4.0

Overall great experience, except no dollies or blankets available

Patrick Brown 
Rating:
5.0

excellent service!

Jon Bryan 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROSAS 
Rating:
5.0

Customer did not leave a comment.

fristanto kurniawan 
Rating:
5.0

Excellent customer service, will recommend to friends.

joe villa 
Rating:
5.0

William was very kind and personable.

Ricardo Crixell 
Rating:
5.0

Customer did not leave a comment.

Erika Elizondo 
Rating:
5.0

Everything went well, nothing to add.

Felipe Gutierrez 
Rating:
5.0

Nating

Luis Sanchez 
Rating:
5.0

Nice

Luis Villarreal 
Rating:
5.0

Nada

Luis Sanchez 
Rating:
3.0

Was raining. Worker told me where to leave the trailer. Came out after rain stoped to see if I needed help. Had already on hooked trailer and pushed it to to a open spot.

ALBERTO AGUILAR 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER OLSON 
Rating:
5.0

Nothing, it was a great experience and awesome customer service

Jose Quezada 
Rating:
5.0

Customer did not leave a comment.

Nicholas Ansuini 
Rating:
5.0

Customer did not leave a comment.

JOSE RUIZ 
Rating:
3.0

Very dirty being with Covid do you think the place would be more cleaner the guy that took care of us was a very nice gentleman but the mask he was wearing looks like it was two years old since Covid started and the truck that they gave me did not want to go over 65 felt like the trans was slipping in the steering column was very loose so it was scary driving back to Chicago did not feel safe in that truck I have rented lots of U-Haul‘s before this is the first time I was not happy with the truck that they gave us 😢

Alice Celentano 
Rating:
5.0

Customer did not leave a comment.

Jorge Freiman 
Rating:
5.0

Customer did not leave a comment.

Luis Sanchez 
Rating:
4.0

The agent was prompt and courteous. Found the truck we needed.

minerva castaneda ochoa 
Rating:
5.0

William was amazing and was very helpful. He definitely made my experience a less stressful one.

Michelle Salinas 
Rating:
5.0

Customer did not leave a comment.

luis sanchez 
Rating:
5.0

Excellent customer service!

Mayra Gonzalez 
Rating:
5.0

Poor Uhaul value. Hope to never need again.

DANIEL ALVAREZ 
Rating:
1.0

I’m appalled by the service we received at this location. The person that attended us was rude, disrespectful, and insulting for no reason. He arrived late to the location and as we waited outside he approached me he asked me what I needed. I told him I had a reservation and he walked away to attend to another customer that was also waiting. When he came back I repeated my response to him and he stated “yeah I heard you the first time”. We proceeded to go inside and as we conversed about driving the uhaul vehicle I told him that on my way to the location I was having a conversation with my wife about how I would find driving a motorcycle difficult but not a uhaul. He responded “ no fucking difference”. I told him that for me it’s just the fact of having to change gears and he responded “ not everyone is smart buddy”. I did not reply to his rude and insulting remark and stayed quiet. I wanted to get out of there but we really needed the rental as our lease is up in our apartment. I decided to just stay quiet. Even when we told him not to worry for being late and that we understood, he acted this way with us. I have never seen anyone treat a customer this way. No one deserves this type of treatment. Moving is already stressful why treat a customer this way? This was my first time using a uhaul unfortunately it will also be my last I have never experienced this type of treatment in any other business. Thank you for taking the time to read my experience.

IVAN ELIZONDO 
Rating:
5.0

Nada,el servicio al cliente con la persona que se encuentra encargada es estremamente EXELENTE.

Luis Sanchez 
Rating:
5.0

Nothing it’s in great hands

RAFAEL HERNANDEZ 
Rating:
5.0

Probably the best uhaul I’ve ever used. I would definitely recommend this location

Javier Acevedo 
Rating:
5.0

Employees were very helpful he helped me fix the lights on my truck.

Rick Alexander 
Rating:
5.0

Sales person was very knowledgeable, and friendly.

Noel Solis 
Rating:
4.0

Customer did not leave a comment.

JAIME VILLANUEVA 
Rating:
5.0

Nothing, the person in charge was courteous and professional.

Teresa Adame 
Rating:
5.0

Customer did not leave a comment.

Juan Ramirez 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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