Customer Reviews for Move It Self Storage North10th St
(U-Haul Neighborhood Dealer)

687 reviews

5901 N 10th St   Mc Allen, TX 78504

(956) 992-1395

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 992-1395

5901 N 10th St
Mc Allen, TX 78504

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jesus De La Garza 
Rating:
4.0

Very knowledgeable and friendly staff.

Anastacio Valdez 
Rating:
5.0

Vincent doesn’t disappoint! He’s knowledgeable, patient and very efficient. The entire process from start to finish was amazing!! He’s the reason why we’re going to rent again next week! We found our favorite rental office! Thanks again Vinny, You Rock!!

LUIS OCASIO 
Rating:
5.0

Customer did not leave a comment.

Carl Pryor 
Rating:
5.0

Customer did not leave a comment.

Kimberly Avendano 
Rating:
5.0

Customer did not leave a comment.

thomas mcnulty 
Rating:
4.0

If you could of been there when I drop off the key to the U-Haul truck before the 24 hour period so that I can actually appear in person at court.

Mario Vargas 
Rating:
5.0

5 stars experience!

Edmundo Ramos 
Rating:
5.0

Customer did not leave a comment.

Daniel Loredo 
Rating:
5.0

Great rates. On time.

Harold Guthrie 
Rating:
5.0

N/A

Mario Vargas 
Rating:
5.0

Have supplies on site I requested blankets and they didn’t have any. The employee suggested that I have to go to another location to probably get them….

Alejandro Baeza 
Rating:
5.0

Excellent customer service!!!!!

Felix Genaro Salinas 
Rating:
1.0

Everytime I went to the office to drop it off at the correct time and place, they said they were "open" hours on the door and Google were correct but the door was always "locked". There's a sign on the door that says to call a certain number.... Nobody every picks it up! I had to make several different trips to the drop off location trying to return the damn thing

Denver McGowen 
Rating:
4.0

Use coupler locking pins for the trailers. It is an added measure of safety. I had to use my own. Uhaul did not provide one with the trailer

Eliseo Zavala 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Ramos 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Ramos 
Rating:
3.0

Customer did not leave a comment.

Elvira Moreno 
Rating:
5.0

Great professional young lady

Jaime Hurtado 
Rating:
5.0

Customer did not leave a comment.

Federico Nunez 
Rating:
5.0

Customer did not leave a comment.

Floyd Robbins 
Rating:
5.0

Customer did not leave a comment.

gilberto lopez 
Rating:
5.0

Very friendly staff member at location . Unit was clean and worked fine. Pricing was great. Would recommend again.

Iris Muniz 
Rating:
5.0

Great experience with the company, made moving easy and affordable. Thanks for making the process as smooth as possible.

Mifael Ramirez 
Rating:
4.0

Say, “Thank you” to the customer.

Ezekiel Pumarejo 
Rating:
5.0

5 stars great customer service! Will rent again.

GENE MIKULIK 
Rating:
5.0

Customer did not leave a comment.

Oswaldo Villoria 
Rating:
5.0

Personnel on duty was very helpful and attentive

Terry S Taylor 
Rating:
5.0

Exelent customer service

alvaro guajardo 
Rating:
5.0

Customer did not leave a comment.

ROBERTO NORRIS 
Rating:
5.0

Customer did not leave a comment.

Christopher Freeland 
Rating:
4.0

Customer did not leave a comment.

Calvin Varnado 
Rating:
5.0

Answer the phone!

James Moseley 
Rating:
5.0

Very simple process and very nice people. The customer service was excellent and the equipment was tip top shape. Very good experience.

ORLANDO RIVERA 
Rating:
5.0

Customer did not leave a comment.

Jason Solis 
Rating:
5.0

Customer did not leave a comment.

James Witte 
Rating:
3.0

This was not the original location that I selected to return the trailer during the reservation process. That location refused the trailer because they stated that they were full and redirected me to this location. This location stated that I had to backup the trailer into a rather tight spot in order to return the trailer. If I couldn't do that then they were refusing the trailer as well. Putting a customer's skills to challenging situations should not be a condition of returning equipment. I will secondly think of other alternatives before I rent from UHaul in the future.

Gilpatrick Suarez 
Rating:
5.0

Customer did not leave a comment.

Raul Padron 
Rating:
5.0

Customer did not leave a comment.

Don Atkins 
Rating:
5.0

Customer did not leave a comment.

Robert Garza 
Rating:
5.0

Customer did not leave a comment.

Don Atkins 
Rating:
1.0

Please have the vehicle or item, that is reserved in advance, actually available. I waited nearly 45 minutes on a reserved vehicle that wasn't even there before a replacement was actually offered while several empty vehicles sat outside.

RUMALDO FLORES 
Rating:
5.0

Customer did not leave a comment.

Gabriela Cavazos 
Rating:
4.0

Vacuum cabs of trucks, lots of dirt and debris.

nora landavazo 
Rating:
5.0

Customer did not leave a comment.

Harry Escabarte 
Rating:
5.0

Customer did not leave a comment.

Rene Cano 
Rating:
2.0

Maintain your vehicles better.

joanne fraser 
Rating:
5.0

Vicente made the process easy and was very helpful. Would definitely recommend!

Jacob Masker 
Rating:
2.0

The truck had a really bad odor of rotten corps. The attendant knew about it but still rented the truck to me.

Enrique ReaJr 
Rating:
5.0

Customer did not leave a comment.

Pamela Remel 
Rating:
5.0

Customer did not leave a comment.

LARRY LEMANSKI 
Rating:
5.0

Customer did not leave a comment.

Carlos Sanchez 
Rating:
5.0

Customer did not leave a comment.

felipe tello 
Rating:
1.0

I made a reservation at a location and was on a strict timeline and the office I was scheduled to pickup from, was closed. There posted store hours said they would be opened online and on the store door but management put up a sign saying they were closed and to call the 800 number for assistance. We tried to get a hold of someone quick as we could see the truck parked up front but no way to get in or to get the keys. The help u had had to get back to work so that hour wasted made my move much more stressful than it needed to be. On top of it all I was quoted $33 and was charged $60 for the used of the truck. I am so dissatisfied I will be sure to leave a review online where others can be warned of just how reliant this service is.

Ivonne Salinas 
Rating:
5.0

Customer did not leave a comment.

JOHN TWILLIGEAR 
Rating:
5.0

Great service.

Roberto Aguilar 
Rating:
5.0

Customer did not leave a comment.

Octavio Hernandez 
Rating:
5.0

Customer did not leave a comment.

Gregory Yacobian 
Rating:
5.0

self-return was quick and easy.

Martin Engelbrecht 
Rating:
5.0

I received excellent service from the gentleman at the counter. He helped me resolve an issue, and he was very polite and professional.

Gina Beshgetoor 
Rating:
5.0

Everything was easy as pie!

Michael Rice 
Rating:
5.0

Customer did not leave a comment.

John Rork 
Rating:
5.0

Customer did not leave a comment.

Fernando Castro 
Rating:
5.0

Customer did not leave a comment.

JORGE PEREZ 
Rating:
5.0

Customer did not leave a comment.

Gyu Leem 
Rating:
5.0

Customer did not leave a comment.

Robert Cortino 
Rating:
5.0

Customer did not leave a comment.

OSEGHALE OKPERE 
Rating:
5.0

Customer did not leave a comment.

efrain carreon 
Rating:
5.0

Customer did not leave a comment.

Victoria Vargas 
Rating:
5.0

Thank you

Robert Nieves 
Rating:
5.0

Alex made the process smooth! Very helpful!

IRMA SCOTT 
Rating:
5.0

Customer did not leave a comment.

Ernest Brown 
Rating:
5.0

Well managed and equiped

Jesse Villareal 
Rating:
5.0

Alex friendly and helpful. I will not rent UHauls from any other location but this one. I have been to a couple of others and their service doesn’t compare to this location at Move It. Great service.

Donna Wied 
Rating:
5.0

Customer did not leave a comment.

Robert Conner 
Rating:
5.0

Customer did not leave a comment.

Jose Reyna 
Rating:
5.0

Customer did not leave a comment.

DOMINGO GARZA 
Rating:
5.0

Customer did not leave a comment.

Pedro VasquezJr 
Rating:
4.0

Customer did not leave a comment.

Richard Patterson 
Rating:
5.0

Customer did not leave a comment.

Epigmenio Gonzalez 
Rating:
1.0

the truck was not maintained and i could’ve been killed because of the lack of brakes . i need to file a formal complaint

Ruben Garza 
Rating:
5.0

Customer did not leave a comment.

Harold Guthrie 
Rating:
5.0

Customer did not leave a comment.

Jesse Villareal 
Rating:
5.0

No suggestions. Service entirely satisfactory.

Glenn Gray 
Rating:
5.0

Customer did not leave a comment.

Israel Mireles 
Rating:
5.0

Mr Alejandro Vega is very professional individual who explains the rental program and there is no surprises. He is an exceptional individual who takes his job at heart. It was wonderful dealing with Mr Vega!

DEAN SCHAEFER 
Rating:
5.0

Great service

JOSE URIBARRY 
Rating:
4.0

Customer did not leave a comment.

ARON ZAMORA 
Rating:
5.0

Customer did not leave a comment.

RODNEY LASATER 
Rating:
5.0

Excellent customer service

SOCORRO REINITZ-GARZA 
Rating:
5.0

Customer did not leave a comment.

SEAN JARNAGIN 
Rating:
5.0

Good job! Helpful.

Juan Sanchez 
Rating:
5.0

Customer did not leave a comment.

GUO RAN 
Rating:
5.0

Excellent customer service.

MARCO QUIROZ HERRERA 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO GARCIA 
Rating:
5.0

Customer did not leave a comment.

HERNAN ORTIZ 
Rating:
1.0

Rude, not interested in doing his job until area manager arrived in site. I ended up having to call corporate to get details in order to process rental.

ALBERT JANZEN 
Rating:
5.0

Thank you

HELIBERTO HERRERA 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO GOMEZ 
Rating:
5.0

Customer did not leave a comment.

ISMAEL TELLES 
No reviews have been submitted for this location.

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