Customer Reviews for Another Closet Self Storage - Bandera
(U-Haul Neighborhood Dealer)

155 reviews

4160 Hwy 16 S   Bandera, TX 78003

(830) 522-2113

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/8/2024: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(830) 522-2113

4160 Hwy 16 S
Bandera, TX 78003

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/8/2024: 9:00 am - 12:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Kyle was super nice and easy to work with. Truck is OLD and all dinged up, but runs okay. Steering is very loose.

MICHAEL GARD 
Rating:
5.0

Customer did not leave a comment.

Sharon Clifford 
Rating:
5.0

Kyle was just right - accommodating and professional

Jeff Foster 
Rating:
4.0

Great customer service , very friendly and helpful. Thank you

Mike taylor 
Rating:
5.0

Customer did not leave a comment.

Raymond Yeats 
Rating:
5.0

Customer did not leave a comment.

Bakyt Kaliev 
Rating:
5.0

All was great other than someone gluing the gas cap shut! I was able to free it and fill the truck up with fuel

Joseph Calarco 
Rating:
5.0

Very nice location and great customer service

Susan Short 
Rating:
5.0

This location was a joy to work with. Very very helpful and professional.

Robbie Chessman 
Rating:
1.0

Kevin over charged me and didn't listen to anything I was going thru as Kyle did!!! He was asleep the whole time I was there. I was told I would be taken care of and I only drove 20 miles to store no way half a tank

Sherri Elston 
Rating:
5.0

Customer did not leave a comment.

RICHARD BLANCHETTE 
Rating:
5.0

The passenger side mirror is loose and will start to aim down once driving. Needs to be repaired or replaced

Manuel Mier 
Rating:
4.0

Customer did not leave a comment.

Leilani Harmon 
Rating:
5.0

Nice truck.

Pauka Unrau 
Rating:
1.0

Customer did not leave a comment.

JAMES MCGROARTY 
Rating:
5.0

Quick and easy return. Always helpful at this location

TODD GROO 
Rating:
5.0

Muchas Gracias

Juan Gonzales 
Rating:
5.0

Kyle Marbach onsite was extremely helpful when picking up our rental truck. I had trouble with the system checking in on my phone and Kyle was able to handle it quickly. Highly recommend Another Closet Self Storage and Uhaul at this location.

John Carpenter 
Rating:
5.0

Kyle was very helpful and made suggestions that were needed, too.

Glenda Zinsitz 
Rating:
5.0

Staff was very courteous and helpful. Truck was older but clean. Mechanically, needs work. Exhaust leak, ect. Only had to go about a mile, so wasn't a really big deal. But needs to be addressed.

TRENTON SMITH 
Rating:
5.0

Customer did not leave a comment.

Dana Morrison 
Rating:
5.0

Customer did not leave a comment.

Pete Axness 
Rating:
5.0

The truck I was given had an issue with the drivers' side mirror which made it extremely difficult tom drive in any kind of traffic. I was quite frightened to drive it at night. I ended up bringing it back a day earlier than expected. The ac did not work well either and it was 100 degrees outside.

Jerri Meeks 
Rating:
4.0

The 10' truck I rented is in need of front end work. The steering was sloppy.

Ronald Kennedy 
Rating:
5.0

It was great. They even stayed a few minutes late to get me lined out. No complaints.

Ronald Kennedy 
Rating:
5.0

Nothing!! Barry did an absolutely amazing job. Thank you for your assistance!!!

Charles Manley 
Rating:
5.0

Customer did not leave a comment.

Charles Manley 
Rating:
5.0

Customer did not leave a comment.

Celia Buchanan 
Rating:
5.0

The truck, & service were excellent! Everything work very well! Thank!! You!!

FRED HORN 
Rating:
5.0

Friendly too!

ANDREW JAKOB 
Rating:
5.0

Customer did not leave a comment.

RODRICK GOFF 
Rating:
4.0

truck rental had no easy load ramp and was difficult to load heavy furniture for the purpose of the rental. A comment was made to the agent of that.

NOEL MILLS 
Rating:
5.0

Awesome place to rent. Great job 👏

BRENT RADLEY 
Rating:
5.0

My experience with your company was fantastic!

JEROME URBANO 
Rating:
2.0

Don’t use this location My wife needed a restroom (we are older) and despite masks and no one there the front desk girl refused to let her use the restroom, which then turned into an emergency for her afterwards. I will never use this location again.

Charles Rodgers 
Rating:
5.0

Customer did not leave a comment.

ROBERT HELLER 
Rating:
5.0

Customer did not leave a comment.

Elizabeth KEMPER 
Rating:
5.0

Nothing very quick and professional service

CHARLES CHAMBERS 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Kemper 
Rating:
5.0

Only thing is, quit making us wear a mask, the planned demic is over

DALE PAJAK 
Rating:
5.0

Nothing- service was great.

Nancy kneupper 
Rating:
5.0

Customer did not leave a comment.

Jennifer Keiser 
Rating:
4.0

The wiper blades were terrible, if the rain had been heavy it would have been very hard to see anything. Please check the simple things.

J HORRY 
Rating:
5.0

No Need For Improvement!!!! Loved This Place

ershel braddock 
Rating:
5.0

Customer did not leave a comment.

LEANDRO LOPEZ 
Rating:
5.0

Customer did not leave a comment.

KELLY BROWN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FAHEY 
Rating:
3.0

Customer did not leave a comment.

James Bromfield 
Rating:
5.0

Customer did not leave a comment.

Anne FLORES 
Rating:
5.0

Customer did not leave a comment.

James Harback 
Rating:
2.0

While she was pushing the mask issue inside behind her plexiglass glass dome, the uhaul Truck was Filthy, dash, steering wheel, and door handles were sticky dirty !

Michael T Wilkinson 
Rating:
4.0

Customer did not leave a comment.

florentino lopez 
Rating:
5.0

I showed up and was told that I should have dropped the truck at the location on the contract. I said, "Oh, I didn't know - where is that on the contract?" He pointed to the spot that had no specific location listed.

David Neve 
Rating:
4.0

Customer did not leave a comment.

CORINNE SHIDELER 
Rating:
5.0

The gentlemen who checked me in was awesome

Mary Deel 
Rating:
5.0

Customer did not leave a comment.

George Foster 
Rating:
4.0

Very little parking. Should have a place to drop off in a secure location if you have dolly or other small items so they would not be left out if the person could not dropoff during open hours

J. Horry 
Rating:
5.0

good experience. no problems

Jimmy Bevers 
Rating:
5.0

helpful staff. recommended call manager about truck preformance on highway. severe vibration on highway, worse at higher speed question alignment or wheel balance problem

Noel Mills 
Rating:
4.0

Nothing, everything was ready to go.

Paul Keane 
Rating:
5.0

Customer did not leave a comment.

Richard Parnell 
Rating:
5.0

Customer did not leave a comment.

Christian Maggio 
Rating:
5.0

Experience was fast and excellent! Easy and they went out of their way to get what we needed! ??

Kevin Evans 
Rating:
5.0

Natasha was so very helpful! She was professional and friendly....two things I appreciated after traveling through five states.

JANET BRAND 
Rating:
5.0

Very fast and got me on my way.

Brandy Bozant 
Rating:
3.0

I had pick up by cellphone. They put the wrong truck keys in the box. Had to turn around and take the truck back and pick up The correct truck. The truck had dog hair on the floorboard and between seats.

William Johnson 
Rating:
4.0

Everything was fine and the people that work there are very helpful. The only complaint I have is charging $0.99 a mile after the price of renting the truck plus refilling the gas. I spent $157.00 total just to drive 45 minutes and back. I literally used under 80 miles.

Bryan Mercurio 
Rating:
5.0

Awesome

Ben Padalecki 
Rating:
1.0

Truck had Axle Grease and Transmission Fluid on the walls. Filthy Dirty ! We ended up getting Grease all over our Furniture !!

Troy Wilkinson 
Rating:
3.0

I was told they would be out to lunch from noon till 3pm. When I arrived at 3:30pm the office was locked. I called that locations number, no answer. We were getting ready to drive away, when a woman finally came in from the back area. When we arrived to return the Dolly we had to wait 1/2 an hour to retrun it. The manager was renting out a storage unit. He asked how the equipment worked, I told him it was dirty and full of cobwebs, that the chipped paint on the handles cut my hands. He just said "sounds good". Like he really did not care! Frustrated.

Debbie Mosley 
Rating:
5.0

Customer did not leave a comment.

Adrian Silva 
Rating:
5.0

Much quicker at each end then previous rentals thank you

Gary Taylor 
Rating:
5.0

Customer did not leave a comment.

Sharron Wu 
Rating:
5.0

Customer did not leave a comment.

NORMAN GLOVER 
Rating:
5.0

Customer did not leave a comment.

Ted Parker 
Rating:
5.0

We had no ramp in our van, and only discovered this after the store closed. If I'd been told, we would have gotten a different truck. However, the truck ran smoothly, it was clean, and things went well. Overall, A rating.

Becka Leader 
Rating:
5.0

Excellent customer service!

Shiela Tobin 
Rating:
3.0

Wanted a final bill for proof of return. Was told we would receive an email but that hasn’t happened yet and we dropped it off yesterday. Owner never left his chair to check the truck which was dirty and had exterior damage when we picked it up. We did take pics for proof of damage. This is only drop off place in Bandera. Much better than my pick up location.

Monike Tucker 
Rating:
5.0

Customer did not leave a comment.

Julia Hudson 
Rating:
5.0

Nothing to add.

Dennis Strauch 
Rating:
5.0

Customer did not leave a comment.

Laura Robinson 
Rating:
5.0

Another GREAT Experience at Another Closet in Bandera! Thanks, Natasha :-)

Richard Copisarow 
Rating:
1.0

Ditto comment above and it would nice if the door on my rental unit which I'm paying for would actually work. Requests to have fixed go on deaf ears. Sorry I believed them when they said it would be addressed several months ago. Never again.

robert grigsby 
Rating:
5.0

Customer did not leave a comment.

wendy casares 
Rating:
4.0

Customer did not leave a comment.

YVONNE QUARLES 
Rating:
4.0

Instructions for after hours drop posted outside on the lot.

Tammy Lee 
Rating:
3.0

I was too rushed to get it done. I thought I was renting the truck for 24 hrs NOT 8 hrs. Nothing was clear about that.

Stephen Sanborn 
Rating:
3.0

It was a little tough to find where to drop the keys after hours.

Kyle Toomire 
Rating:
5.0

Provide more assistance to the office manager. She had too many duties to attend to and needs an assistant. She did an excellent job, but there is too much work (renting vehicles, showing storage units, cleaning storage units, attending the front desk) for one person to do. Waiting period for her to assist me was too long (over a half-hour), but NOT HER FAULT. SHE NEEDS AT LEAST ONE ASSISTANT!

RICHARD MACHALEK 
Rating:
5.0

Customer did not leave a comment.

Cathrine Robertson 
Rating:
5.0

Clean equipment, friendly service and competitive pricing. I am a satisfied customer.

ROBERT PIKE 
Rating:
5.0

Customer did not leave a comment.

David Heinze 
Rating:
5.0

Customer did not leave a comment.

Tammy Lee 
Rating:
3.0

Customer did not leave a comment.

BOB RATLIFF 
Rating:
3.0

Open on time. Also, it made me nervous that the manager did not walk the trailer with me for damage, neither when I took it or when I returned it. Other than that, all went well.

Russell Locke 
Rating:
5.0

Customer did not leave a comment.

JOHN MCCULLOUGH 
Rating:
5.0

We were very pleased with the overall experience and we were referred from a friend also

Richard gonzales 
Rating:
3.0

Customer did not leave a comment.

David Hom 
Rating:
5.0

It is super annoying to pick up a rental that doesn’t have a full tank of gas. It’s a ploy by rental agencies to scam extra costs such as gas by renters knowing it is challenging to fill up exactly the amount that was originally there. So while U-Haul and any rental agency is quick to charge a ridiculous fee if the fuel return is less than what it was, they are in no way accomidating if the return was made with more fuel. How do you charge renters a ridiculous fee for returning it with less and you guys don’t end up filling it up for the next renter?!?! Simple... it’s a scam.

Theresa Moniz 
Rating:
5.0

Customer did not leave a comment.

Nora Gonzales 
No reviews have been submitted for this location.

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