Customer Reviews for Mount Morris Motel
(U-Haul Neighborhood Dealer)

160 reviews

3691 W IL Rte 64   Mount Morris, IL 61054

(815) 734-6352

Office Hours

  • Mon-Fri: Closed
  • Sat: 9 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(815) 734-6352

3691 W IL Rte 64
Mount Morris, IL 61054

Services at this Location:

Office Hours

  • Mon-Fri: Closed
  • Sat: 9 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thea Schuler 
Rating:
5.0

Best service ever.

Tinna Smith 
Rating:
3.0

Customer did not leave a comment.

ROBERT TAYLOR 
Rating:
5.0

The two axle 6'x12' trailer did not have a crank mechanism to raise or lower the front of the unit. It took all of both of our strengths to lift the trailer to attach it to the car.

Robert Giomi 
Rating:
5.0

Nothing. Great customer service

PHILLIP MESSENGER 
Rating:
5.0

I wish I would’ve known that bringing the trailer back to the original location would’ve saved me some money. I should’ve looked into it more thoroughly.

Derek Laub 
Rating:
3.0

Excelent customer care 100%

Sarah Wagner 
Rating:
5.0

Customer did not leave a comment.

DEBRA BOOMGARDEN 
Rating:
3.0

Customer did not leave a comment.

patricia ketchum 
Rating:
5.0

It was a good experience fast easy did everything from my phone. Equipment was newer,clean wouldn't hesitate to do again if needed

Ryan Cargill 
Rating:
5.0

Customer did not leave a comment.

jill evans 
Rating:
5.0

Customer did not leave a comment.

KEVIN SPERLING 
Rating:
4.0

The gentleman that I dealt with at the Mt. Morris was very friendly and helpful.

Kevin Brehm 
Rating:
5.0

Great People personality

RAMIRO MENDEZ 
Rating:
5.0

Very accommodating, even in a pinch.

RYAN PAUL CASTILLO 
Rating:
1.0

Customer did not leave a comment.

Jacob Greider 
Rating:
4.0

Customer did not leave a comment.

DEAN KRUGER 
Rating:
5.0

Customer did not leave a comment.

Cassandra Stone 
Rating:
5.0

Customer did not leave a comment.

Ginger Mark 
Rating:
5.0

Good service

Yocsary Gil 
Rating:
5.0

Always fast and hassle free service

PHILLIP MESSENGER 
Rating:
5.0

Customer did not leave a comment.

ARLETTE HOWERTON 
Rating:
4.0

I paid for the furniture pads and did not get them

Lara Cash 
Rating:
5.0

Used mobile app, everything went very smooth for the trailer rental. Worked out great. Good communication.

Josh Kastner 
Rating:
5.0

Customer did not leave a comment.

Phillip Messenger 
Rating:
4.0

Customer did not leave a comment.

Deborah Mccarty 
Rating:
5.0

Customer did not leave a comment.

Robert Dennard 
Rating:
3.0

Trim the trees around the West entrance to the place so you don’t have to drive on the grass to avoid getting the truck scratched. Also have the trucks returned full of gas, having to return with only a quarter take makes you have to get gas twice and it allows condensation to build in the tank when not in use.

Paul Krick 
Rating:
1.0

Improve customer service it took 2 ******* hours to complete a basic task

George Lawson 
Rating:
5.0

Customer did not leave a comment.

Marianne Nealon 
Rating:
5.0

The operator at this site was very polite. He was able to answer all of our questions, and was quite helpful.

Matthew Tomczak 
Rating:
4.0

I called the 1-800 number and the lady on the phone said there was no equipment as the one I needed in my area, she said the system only allowed her to search within 5 miles from my zip code, I explain to her that I already located a trailer on my own and I new where it was and I only was calling to reserve it to make sure it will still be there by the time I arrived, even though I told her exactly where it was she said she couldn't do it, either change your system to make the search wider or inprove customer service.

Noe Gonzalez Valdez 
Rating:
4.0

Customer did not leave a comment.

Richard Toms 
Rating:
5.0

just keep doing what you are doing

Roger Gann 
Rating:
3.0

We did not go inside. They met us outside. This location does not speak very understandable english. The address does not work correctly with Google maps (it does not take you thru town-when coming from the west- and has you turn on a country road and it is not that direction at all).

CANDY CURRAN 
Rating:
5.0

The associate that helped me getting the rental completed was very helpful and friendly

Conne Mudd 
Rating:
1.0

One little sign and ladies English was bad. Wasted alot of time finding this place.

AUSTIN WALLESTAD 
Rating:
5.0

Customer did not leave a comment.

teresa fuller 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Arriaga 
Rating:
1.0

The lady who ran the U-Haul Department did not know how to use complete my rental I had to do most of the work on the computer myself along with help with a third party on the computer. When I called for my reservation I was told a different amount come to find out I had to reserve online was there an hour and a half just to rent a trailer one of many bad experiences I've had with U-Haul too bad there wasn't any other competitors cuz I would never return there again.

kristin elliott 
Rating:
1.0

never called me - to tell me where to pick up truck- when Arrived to get truck they had a difficult time finding my name and setting me up for the truck, when brought truck back=- could not find me In computer. Poor service. Not good service

ray larson 
Rating:
4.0

Seat Belt was broken. Steering was sloppy. Renting a van with no cruise control for a 1000 mile trip is completely ridiculous!

Sean Morais 
Rating:
5.0

Customer did not leave a comment.

KENNY MAXWELL 
Rating:
5.0

We reserved a truck.The Manager was great. He called and verified what supplies I needed; everything was there. We reserved a trailer for a relative also. I would not hesitate to recommend this uhaul location. Thank you

WILLIAM P. FARRELL 
Rating:
5.0

Customer did not leave a comment.

PHILLIP MESSENGER 
Rating:
5.0

Fast service. Nice people. And cheap.

Phillip Messenger 
Rating:
4.0

If the vehicle type requested is not available, and the customer is being upgraded (as I was upgraded from a van to a truck), the customer should be aware of this and have the right of refusal. I appreciate that the cost for the vehicle was the same, but I requested a van, and that is what I expected. Thank you.

Melanie Armstrong 
Rating:
5.0

very nice people. Very accommodating. Will go back again.

IRENE MIRELES 
Rating:
5.0

Great people at this location. Worked to get me what I needed. Would use them again.

Thomas Ranney 
Rating:
5.0

Amazing service from both call center's Amber and the hotel owners in Mount Morris. They all removed additional stress from a crazy day! The best customer service from both!! Thank you so much!!

Jeanns LINDBERG 
Rating:
1.0

She would not listen to us with what we were telling her and the place was disgusting...

Eyan Zubler 
Rating:
4.0

Friendly service. Easy pick up and return. Would recommend that you use this location

Todd Fraley 
Rating:
5.0

Customer did not leave a comment.

Andrew Bonjour 
Rating:
3.0

Customer did not leave a comment.

Matthew Gaul 
Rating:
3.0

Customer did not leave a comment.

Glenda Heller 
Rating:
5.0

Customer did not leave a comment.

Robert Loveland 
Rating:
5.0

The owners of the Mt. Morris Motel were more than accommodating! We were very pleased with their effort. Thank you for your help!

Kathryn Arnold-Stauffer 
Rating:
1.0

This guys was terrible. He must have called me 8 times on Saturday asking what time I was going to return the truck. I paid for 24 hour rental. I thought we would be done on Saturday but my mother fell and we had to bring her to the ER. I told him that on one of the calls. He still continued to call. I had to drive extra miles and use gas to drop off to a different location. How is this customer friendly? Why is it the customers job to drop off in a location that is convenient for U-Haul?I arrived early on Sunday morning and I was there at least 30 min. His office was very hot I had to go outside I almost passed out. He had trouble cashing me out. I was charged three times on my debit card and then had reversals. I received 3 overdrafts charges totaling $90 on my account. This is the second bad experience I have had in a 3 week period with U-Haul.

Sharon Bourdon 
Rating:
5.0

Customer did not leave a comment.

HUGH KLINE JR 
Rating:
5.0

The customer service was fantastic. Thank you so much for the extra care! I will definitely return to this location for my next rental.

Andrea O'Reilly 
Rating:
5.0

Customer did not leave a comment.

HOLLY PETERSON 
Rating:
5.0

It's perfect thank you so much

SINDA MARTIN 
Rating:
3.0

Customer did not leave a comment.

Robert Gallup 
Rating:
5.0

Nothing, fine job by the owners.

EMERY HARMON 
Rating:
3.0

Overall the rental process/equipment was good. Only negative is a bit of a communication issue due to language barrier

Adam Schelling 
Rating:
5.0

It would help if the office was open earlier.I should have called to see if it was possible to schedule an earlier pick-up time.

JENNIFER SUMMERHILL 
Rating:
2.0

Speak english and know what your doing i did the quick pick up online and still had to wait 30mins when i arrived to pick up

matthew fry 
Rating:
5.0

Customer did not leave a comment.

STEVE HAAS 
Rating:
5.0

Very close to my destination. Personnel was very attentive and polite.

SCOTT ZIMMERMANN 
Rating:
5.0

Customer did not leave a comment.

clyde cole 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA WEDELL 
Rating:
2.0

They hadn't inspected the trailer before I arrived and it had big gashes in the side walls of both tires on the right side. The woman just keep saying it was fine and call the 800 # if I had problems. This facility needs to check in the equipment and have it prepared for the next customer.

CONNIE PANKHURST 
Rating:
3.0

Great service. We had a tire on the trailer we rented go flat and within an hours time the national call service had found the nearest provider and they came in under 30 minutes, changed the tire and had us on our way.( on Memorial weekend no less.)

TOM LYNCH 
Rating:
3.0

Customer did not leave a comment.

JAMES FAULKNER 
Rating:
4.0

Customer did not leave a comment.

AL TITTERTON 
Rating:
5.0

This location was an hour & a half drive away from where I am located. There are 4 locations where I live. I requested a trailer well in advance of my pickup date. I had to pick it up a day early in order to load & drop it off a day early or get charged extra. Ruined my schedule.

MICHAEL TRUCKENMILLER 
Rating:
3.0

Customer did not leave a comment.

PHIL YACK 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JANSSEN 
Rating:
4.0

Customer did not leave a comment.

PATRICA STAUFFER 
Rating:
5.0

The Mount Morris Motel location is, by far, the best location I've ever used. The staff is very courteous and the vehicles are always in great condition.

James Pontnack 
Rating:
2.0

Location was 20 miles from where made reservation to pick up trailer. Hitch very hard to set on ball. Asked for eamail notificaiton vice telephone call due to traveling. Was notified by email, but not until late morning of pickup, when we were already on road. Calls to my home number were made the night before, but could not get to home telephone to check messages. had to reenter reservation information when trying to get trailer and took ~10-15 minutes to complete checkin. Hook up of tailer was difficult.

BRYAN PONCE 
Rating:
1.0

The address brings your 6 miles out of town the opposite way. I had to call them to get directions because the address wasn't right. Then when I got there the lady told me I was 1/2 gallon short of fuel. I explained the the issue of the address and she told me it wasn't her problem and that I owed her $3 for the 1/2 gallon. After arguing about the address I gave in and told her I would just pay the $3. We got inside and checked me in and asked for my $3, I told her I would pay credit . She explained I had pay cash and she couldn't accept credit. Nobody I was with had cash on them so I told her just to charge me the 4 something u-haul would charge. She couldn't go back and charge me so she continued to be rude and tell me it's not her problem and I somehow had to come up with $3. I simply told her arguing with me isn't going to put cash in my pocket and it's now her problem. I'm not sure if its uhauls fault for the address mishap or hers, but regardless the extra 12 miles I had to drive just to find the place caused the 1/2 gallon of fuel to be low. Next time I will do everything I can not to go back to that location.

CHRISTOPHER KORDAS 
Rating:
5.0

Longer hours than most locations. Open in Sunday. I have rented here before several times and will do so again when the need arises.

wayne reising 
Rating:
5.0

Customer did not leave a comment.

JAMES PONTNACK 
Rating:
5.0

Great location... Very accommodating, would recommend to others.

MARK BARNES 
Rating:
5.0

overall unhappy with uhaul company

DALE MERRIMAN 
Rating:
2.0

Customer did not leave a comment.

KRISTA BRUNER 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ELSBURY 
Rating:
5.0

Great

Rick Frailey 
Rating:
3.0

Customer did not leave a comment.

JOHN VESEY 
Rating:
4.0

Customer did not leave a comment.

MARY LOVSTAD 
Rating:
1.0

Workers are really nice friendly and helpful

CALEB MCCANDLESS 
Rating:
4.0

Customer did not leave a comment.

YULONDA MCCOY 
Rating:
3.0

location is very remote. We had to drive 90 miles to pick up our vehicle which was 50 miles from where we requested to get it.

TOM TRONE 
Rating:
4.0

Nothing the truck was great and the people were wonderful. I was extrenely impressed with the truck we had. Mark True

MARK 1 
Rating:
3.0

Customer did not leave a comment.

Donna Benhart 
Rating:
5.0

I had my first location changed at the last minute by UHaul which made the cost to us go up . If the pickup location changes by UHaul the customer should be notified Immediately. I was not notified until I contacted UHaul about the reservation, to make sure there were no changes. Glad I did that, not sure when I would of been contacted .

DEBBIE DIEDERICH 
Rating:
2.0

The woman dispensing the key to haul, spoke very poor English and seemed unfamiliar with using a computer. It took her forever to process our request.

NANCY RYDER 
Rating:
3.0

Customer did not leave a comment.

LINDA MARTIN 
Rating:
2.0

Customer did not leave a comment.

KRISTY MCCLAIN 
No reviews have been submitted for this location.

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