Keys were not in the lockbox. They were in the key return box. Appliance Dolly and blankets were not in the truck, requiring me to cancel them and go to my original reserved location. Original location is in my town. U-Haul changed my pickup location which added an hour to my day unnecessarily. Original location had over a dozen 26 ‘ trucks available. I was given an extra “12 miles” on my truck rental but no offer for the 24 miles round trip in my car to pick up the truck, nor the time involved. Very inconvenient and costly for me for no gain on my part. Seemed like U-Haul was trying to share business with smaller locations at customers expense.
Brian T
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