Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very friendly and accepted our return that was supposed to go to another location that was closed
Zachary Bailey
Rating:
5.0
Adam was outstanding! Due to a customer not returning a truck to a different location, my rental was changed to this location. It was short notice for Adam but he made everything run very smoothly.
Scott Fretwell
Rating:
5.0
I was not pleased with the first truck I had rented from U-Haul rental on east pine Street mt airy because truck wasn’t there and was supposed to be, I will not ever use that place again because they didn’t even try and make it right, so I went to west pine Street U-Haul and always will from now on!!!!!
Keith Snow
Rating:
5.0
Customer did not leave a comment.
terry hudson
Rating:
5.0
Was very happy with the u haul they supplied A very professional group of people there Thsnk you Uhaul
Wayne Wooton
Rating:
2.0
I did not have any issues with this location. I did have a big issue with the UHaul app. It failed me measurably and delayed me just over an hour. I work and live in computer technology so rest assured that this was not a user issue but an application failure.
Allen McDevitt
Rating:
5.0
Cathy Hull was great to work with..
Brian Everhart
Rating:
5.0
Customer did not leave a comment.
Amanda Stewart
Rating:
4.0
Customer did not leave a comment.
Abigail Spann
Rating:
4.0
Customer did not leave a comment.
Jason Stewart
Rating:
5.0
Nothing at all! Great experience and even better people!
Broderick Hall
Rating:
5.0
Yet again another excellent experience renting from this location. This is my 5th or 6th Uhaul rental here at least. I also rent a storage unit from them and I'm completely happy with that as well. Brand new and secure facility. They are a family operation that are experienced and very professional. I will continue to do business with Mount Airy Self Storage for the foreseeable future without hesitation.
Doug Fulp
Rating:
5.0
Customer did not leave a comment.
RONALD FANJOY
Rating:
4.0
Customer did not leave a comment.
Roger McCall
Rating:
5.0
Please make drop off locations more flexible and without extremely high charges that the dealers can waive!
aaron brown
Rating:
5.0
Easy in and on my way, Super job.
aaron Hughes
Rating:
4.0
Customer did not leave a comment.
Wesley Huston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marsha Bunting
Rating:
5.0
Everything was great
Twila Brown
Rating:
5.0
Customer did not leave a comment.
John Lamb
Rating:
5.0
Everything was perfect with the associate, I have no complaints and can't think of anything to make anyone's experience any better with this dealer
SONYA SNOW
Rating:
5.0
Great service
Bruce Higham
Rating:
5.0
Great experience keep up the amazing work
Bruce Higham
Rating:
5.0
Outstanding service and very helpful and attentive to customer. I would definitely recommend and will use in future moments of transporting when moving. .
Tina Collins
Rating:
5.0
No issues at all with Mt Airy Self Storage. Great service. Friendly, helpful. Clean, neat, inviting office. Checked me in quickly when U-Haul's online check-in didn't work well. Appreciate the great customer service!
Johnny Whitaker
Rating:
5.0
Customer did not leave a comment.
Emily White
Rating:
5.0
Everything was good No need to improve
Helen Patrick
Rating:
5.0
Customer did not leave a comment.
Ryan Pardue
Rating:
5.0
Adam was amazing and made everything a breeze!
Megan Smith
Rating:
5.0
Great local service
Steve Golding
Rating:
5.0
Customer did not leave a comment.
Gary Moore
Rating:
5.0
Can't improve anything. Very courteous. Had everything we needed. Explained everything wonderful.
Debrea Goodwin
Rating:
5.0
Customer did not leave a comment.
david brindle
Rating:
5.0
Customer did not leave a comment.
Tom Marlow
Rating:
2.0
I walked in for my scheduled pick up time for my trailer and was greeted with annoyed stares because I clearly came in during lunch time. The younger guy who helped me had nothing but smart aleck comments (eg "Does that thing have a trailer hitch?" "I wouldn't tow that if it were me.") and acted bothered the whole time I was there getting my trailer. I've used a trailer before and although I'm not a professional truck driver/mover, I do understand the basics of moving and hauling well enough to know if my vehicle has a trailer hitch or not. If it weren't for limited options to begin with and the need to use this service just the once, I'd have just left the trailer and walked out. Apparently there are plenty of others who have had a much better experience and/or don't mind being talked down to but this was my experience and so take it for what it's worth.
William Marshall
Rating:
5.0
The latch to hold one of the doors was broken. In fact, I couldn’t find the rivet holes where the latch was ever attached in the first place.
Mark Appler
Rating:
5.0
Very easy to work with here and I appreciate that! Keep it up!
Stanley Housewright
Rating:
5.0
Customer did not leave a comment.
Jimmy Harrison
Rating:
5.0
Our experience with Adam was seamless!! I made 2 visits to that location prior to picking up the trailer and asked many questions; Adam was patient and answered all of my questions and concerns!! I had an issue with our reservation not showing on our account, I called Adam, and he called me right back and he resolved the issue and explained everything. We have another reservation for a truck next week and I am sure all will go as planned at that location.
Rocky Brooks
Rating:
5.0
Customer did not leave a comment.
Trevor Miner
Rating:
5.0
Customer did not leave a comment.
Lawrence Semczak
Rating:
2.0
Customer did not leave a comment.
Tracey Staton
Rating:
3.0
Customer did not leave a comment.
RONALD FANJOY
Rating:
5.0
Customer did not leave a comment.
Brian Garison
|
Overall Experience
Rating:
5.0
Super friendly and helpful. Thank you!
Kimberley Myers
Rating:
5.0
Customer did not leave a comment.
Michael Davidson
Rating:
5.0
Great service
MATTHEW LYONS
Rating:
5.0
Nice and friendly staff
Mark McDonald
Rating:
4.0
Customer did not leave a comment.
Marisol Garcia
Rating:
5.0
Customer did not leave a comment.
KIM BLATT
Rating:
5.0
This truck was old and sounded bad. Was concerned about breaking down. Location and personnel was great.
Ken Draughn
Rating:
5.0
Customer did not leave a comment.
frank pegarella
Rating:
5.0
Overall great experience
Judy Barnes
Rating:
5.0
Dropped off here (one-way rental) several times and have done local rentals. Always great service and people!
JAMES MCCLUSKEY
Rating:
5.0
I am a repeat customer to this uhaul center. They are courteous and knowledgeable in the products and equipment they offer. I have rented uhaul products from other's, but they are, by far, the best that I've dealt with.
David Canty
Rating:
2.0
No instructions to leave the vehicle. The QR code was worthless. Again, Uhaul needs to OVERHAUL its systems and customer related processes. All of this could have been so much easier, user friendly and customer centric.
Rodney Rosser
Rating:
5.0
Excellent
Ruth Jessup
Rating:
5.0
Customer did not leave a comment.
Christie Boyles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Gammons
Rating:
5.0
Good service.
doren child
Rating:
5.0
Customer did not leave a comment.
Jason Williamson
Rating:
5.0
Both the person I picked it up from as well as the gentleman I returned it to where so over the top friendly and helpful! Thanks UHaul!
John Pynakker
Rating:
5.0
The lady I seen was very nice and helpful
Jason Akers
Rating:
5.0
Customer did not leave a comment.
Dexter Hall
Rating:
5.0
Customer did not leave a comment.
Roderick Golding
Rating:
5.0
Customer did not leave a comment.
Rodney Holder
Rating:
5.0
Customer did not leave a comment.
HAYDEE TORRES
Rating:
5.0
The trailer was missing some of the bumper bars and the trailer leaked. Two of our boxes were ruined. I told the U-Haul people about the leak and she apologized and thanked me for telling her.
Douglas Gibson
Rating:
5.0
Excellent Uhaul location. Staff was top notch!
Robert Delaney
Rating:
5.0
Customer did not leave a comment.
Ricky Johnson
Rating:
5.0
Was a great serves manager he was very helpful will go to him again
Loyd Addair
Rating:
3.0
I think the price was a bit excessive….I picked it up and dropped it off in the same location yet I paid more than when I went one way. While I get you charge by the mile, you would think that I’d get some kind of discount for leaving it in the same place I got it…
Barry May
Rating:
5.0
Customer did not leave a comment.
Chester Roberts
Rating:
5.0
good customer service
Ramon Cardenas
Rating:
5.0
Nothing, Everything went smoothly and I was off
Pam Casey
Rating:
5.0
Great facility and awesome management/ownership and fairly priced. We rented the unit to store extra belongings while we had a house built. We remained in it for more than 6 months after the house was finished because it was very convenient and afforded us time to manage moving in at a reasonable pace. I almost hated moving out :)
Michael Caputo
|
Overall Experience
Rating:
5.0
The owners at Mount Airy Self Storage are absolutely phenomenal at making sure our needs are met professionally and courteously. They are extremely helpful in getting us on our way without delay and we choose this location at every opportunity. My wife and I were top rated U-Haul dealers when we had a speed shop in Bonita Springs FL so we are aware of what it takes to ensure customers are happy. Adam and Kathy of Mount Airy Self Storage get it right every time.
Doug Fulp
Rating:
5.0
Not much if anything!
Keith Roberts
Rating:
5.0
Customer did not leave a comment.
Tracie Drzewiecki
Rating:
5.0
The clerk at the drop off location was very friendly and helpful.
Ken Brewster
Rating:
4.0
Customer did not leave a comment.
John Pynakker
Rating:
5.0
People are great. Very helpful. I’ve returned equipment here (one-way rental) several times. This was 1st rental for ‘local.’
JAMES MCCLUSKEY
Rating:
5.0
Nothing . My experience today was very good people nice and friendly well organized made it. Pleasure to do business there
Douglas Young
Rating:
5.0
Customer did not leave a comment.
Gloria Smith
Rating:
5.0
Great service and wonderful customer service
Dale Chess
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wade totzke
Rating:
5.0
Customer did not leave a comment.
Bruce King
Rating:
5.0
Customer did not leave a comment.
Gary Moore
Rating:
5.0
They made my move easier with their great customer service
Cindy Newman
Rating:
5.0
Staff was extremely, extremely welcoming and kind. Suggested several ways to make my experience better. Professional and polite at all interactions.
Christopher Sykes
Rating:
4.0
Customer did not leave a comment.
Austin Phillips
Rating:
5.0
The customer service was great. We called the day before to see if a tow dolly was available. The representative talked us through the whole process of renting the dolly. When we arrived the dolly was ready for us and the customer service rep helped us hook it up to our truck. Great U-haul location.
David Meadows
Rating:
5.0
The manager behind the counter is a nice,helpful,super good guy,Do your business here,you will be Delighted
David Somers
Rating:
5.0
Nothing for Cathy I think I spelled her name right she was amazing the best u haul rental every
Jason Hill
Rating:
5.0
Customer did not leave a comment.
Patricia Hall
Rating:
5.0
Customer did not leave a comment.
Joseph haas
Rating:
5.0
Super helpful, quick, and curious.
Thomas Schario
Rating:
5.0
Adam was wonderful to deal with….very knowledgeable and courteous. We will definitely use this location on West Pine St., Mt. Airy for all our moving needs.
Daniel Simpson
Rating:
5.0
Location owner was very friendly and helpful.
Carl Williams
Rating:
3.0
Trailer was almost new. Very good condition. However the inside had not been cleaned from previous rental. Had red dirt on floor that I had to sweep out before turning it into drop location. Customer service was above average. Very knowledgeable, friendly, and helpful during rental contract and hooking up to my vehicle. Much appreciated.
William Nickerson
Rating:
5.0
Customer did not leave a comment.
Dana Hall
Rating:
5.0
Good location
William Lott
Rating:
5.0
The agents here were absolutely amazing and helpful! I thought I accidentally dropped off at the wrong location, but they helped me get everything straightened out! Amazingly kind and friendly, when I need U-Haul in the future they will be the place I go!
Richelle Thomas
Rating:
5.0
Customer did not leave a comment.
WILL MERRITT
Rating:
5.0
Customer did not leave a comment.
Sherri Dowell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brad Mukensturm
Rating:
5.0
Everyone was very helpful and understanding when I needed to get a storage unit quickly for my move to NC. Very patient. Communication good. Very happy with my experience. Thank you.
karen howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryll Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tommy Harrold
|
Overall Experience
Rating:
5.0
Great facility even greater people
Reed Ell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig Fansler
|
Overall Experience
Rating:
5.0
Great place and great people!
Susan Gravley
|
Overall Experience
Rating:
5.0
Clean facility, and great customer service!
Janella Mosley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
helen creegan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Gafney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mathew Slate
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Osip
|
Overall Experience
Rating:
5.0
Great people. Nice facilities. Discontinued using their services because we finally found storage close to home.
James Boyd
|
Overall Experience
Rating:
5.0
Staff provided exemplary customer service.
Ann Mccoy
|
Overall Experience
Rating:
5.0
Great storage facility. Well kept and clean. The staff was very friendly and helpful.
Would highly recommend.
Toni Love
|
Overall Experience
Rating:
5.0
Thanks for everything!
FLETCHER MARTIN
|
Overall Experience
Rating:
5.0
Clean, neat, dry, safe, no vermin, everything you want in a storage unit. Friendly helpful staff inspires confidence. I will go back to them in the future when/if I need a storage unit. Very good people.
KURT BOZENMAYER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan Marsh
|
Overall Experience
Rating:
5.0
Friendly, helpful and very accommodating 👍
James Ciriello
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jodi Prince
|
Overall Experience
Rating:
5.0
Excellent customer service
IDA MCQUISTON
|
Overall Experience
Rating:
2.0
Called the storage company they didnt hace the size availiable
James Dehart
|
Reservation
Rating:
5.0
Excellent facilities and Great staff. Thank you for everything.
JESSICA GILLEY
|
Overall Experience
Rating:
5.0
Thank you for your kindness. I have recommended my brother inaw and my son to your place of business.
Sheila Newton
|
Overall Experience
Rating:
5.0
I was late getting back from Tennessee yesterday and have not moved into the storage unit. I`m going to try and move our stuff in it today.
Privacy Request
|
First Impressions
Rating:
5.0
Excellent help. Ease to unload and move things into unit.
Privacy Request
|
First Impressions
Rating:
5.0
I was very impressed with the staff at Mount Airy Self Storage an the couritious employee who set my account up. He was very professional and knowlegable