Adam was outstanding! Due to a customer not returning a truck to a different location, my rental was changed to this location. It was short notice for Adam but he made everything run very smoothly.
Scott Fretwell
Customer Reviews for Mount Airy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not pleased with the first truck I had rented from U-Haul rental on east pine Street mt airy because truck wasn’t there and was supposed to be, I will not ever use that place again because they didn’t even try and make it right, so I went to west pine Street U-Haul and always will from now on!!!!!
Keith SnowWas very happy with the u haul they supplied A very professional group of people there Thsnk you Uhaul
Wayne WootonI did not have any issues with this location. I did have a big issue with the UHaul app. It failed me measurably and delayed me just over an hour. I work and live in computer technology so rest assured that this was not a user issue but an application failure.
Allen McDevittCathy Hull was great to work with..
Brian EverhartNothing at all! Great experience and even better people!
Broderick HallYet again another excellent experience renting from this location. This is my 5th or 6th Uhaul rental here at least. I also rent a storage unit from them and I'm completely happy with that as well. Brand new and secure facility. They are a family operation that are experienced and very professional. I will continue to do business with Mount Airy Self Storage for the foreseeable future without hesitation.
Doug FulpPlease make drop off locations more flexible and without extremely high charges that the dealers can waive!
aaron brownEasy in and on my way, Super job.
aaron HughesEverything was great
Twila BrownEverything was perfect with the associate, I have no complaints and can't think of anything to make anyone's experience any better with this dealer
SONYA SNOWGreat service
Bruce HighamGreat experience keep up the amazing work
Bruce HighamOutstanding service and very helpful and attentive to customer. I would definitely recommend and will use in future moments of transporting when moving. .
Tina CollinsNo issues at all with Mt Airy Self Storage. Great service. Friendly, helpful. Clean, neat, inviting office. Checked me in quickly when U-Haul's online check-in didn't work well. Appreciate the great customer service!
Johnny WhitakerEverything was good No need to improve
Helen PatrickAdam was amazing and made everything a breeze!
Megan SmithGreat local service
Steve GoldingCan't improve anything. Very courteous. Had everything we needed. Explained everything wonderful.
Debrea GoodwinI walked in for my scheduled pick up time for my trailer and was greeted with annoyed stares because I clearly came in during lunch time. The younger guy who helped me had nothing but smart aleck comments (eg "Does that thing have a trailer hitch?" "I wouldn't tow that if it were me.") and acted bothered the whole time I was there getting my trailer. I've used a trailer before and although I'm not a professional truck driver/mover, I do understand the basics of moving and hauling well enough to know if my vehicle has a trailer hitch or not. If it weren't for limited options to begin with and the need to use this service just the once, I'd have just left the trailer and walked out. Apparently there are plenty of others who have had a much better experience and/or don't mind being talked down to but this was my experience and so take it for what it's worth.
William MarshallThe latch to hold one of the doors was broken. In fact, I couldn’t find the rivet holes where the latch was ever attached in the first place.
Mark ApplerVery easy to work with here and I appreciate that! Keep it up!
Stanley HousewrightOur experience with Adam was seamless!! I made 2 visits to that location prior to picking up the trailer and asked many questions; Adam was patient and answered all of my questions and concerns!! I had an issue with our reservation not showing on our account, I called Adam, and he called me right back and he resolved the issue and explained everything. We have another reservation for a truck next week and I am sure all will go as planned at that location.
Rocky BrooksSuper friendly and helpful. Thank you!
Kimberley MyersGreat service
MATTHEW LYONSNice and friendly staff
Mark McDonaldThis truck was old and sounded bad. Was concerned about breaking down. Location and personnel was great.
Ken DraughnOverall great experience
Judy BarnesDropped off here (one-way rental) several times and have done local rentals. Always great service and people!
JAMES MCCLUSKEYI am a repeat customer to this uhaul center. They are courteous and knowledgeable in the products and equipment they offer. I have rented uhaul products from other's, but they are, by far, the best that I've dealt with.
David CantyNo instructions to leave the vehicle. The QR code was worthless. Again, Uhaul needs to OVERHAUL its systems and customer related processes. All of this could have been so much easier, user friendly and customer centric.
Rodney RosserExcellent
Ruth JessupGood service.
doren childBoth the person I picked it up from as well as the gentleman I returned it to where so over the top friendly and helpful! Thanks UHaul!
John PynakkerThe lady I seen was very nice and helpful
Jason AkersThe trailer was missing some of the bumper bars and the trailer leaked. Two of our boxes were ruined. I told the U-Haul people about the leak and she apologized and thanked me for telling her.
Douglas GibsonExcellent Uhaul location. Staff was top notch!
Robert DelaneyWas a great serves manager he was very helpful will go to him again
Loyd AddairI think the price was a bit excessive….I picked it up and dropped it off in the same location yet I paid more than when I went one way. While I get you charge by the mile, you would think that I’d get some kind of discount for leaving it in the same place I got it…
Barry Maygood customer service
Ramon CardenasNothing, Everything went smoothly and I was off
Pam CaseyGreat facility and awesome management/ownership and fairly priced. We rented the unit to store extra belongings while we had a house built. We remained in it for more than 6 months after the house was finished because it was very convenient and afforded us time to manage moving in at a reasonable pace. I almost hated moving out :)
Michael Caputo | Overall ExperienceThe owners at Mount Airy Self Storage are absolutely phenomenal at making sure our needs are met professionally and courteously. They are extremely helpful in getting us on our way without delay and we choose this location at every opportunity. My wife and I were top rated U-Haul dealers when we had a speed shop in Bonita Springs FL so we are aware of what it takes to ensure customers are happy. Adam and Kathy of Mount Airy Self Storage get it right every time.
Doug FulpNot much if anything!
Keith RobertsThe clerk at the drop off location was very friendly and helpful.
Ken BrewsterPeople are great. Very helpful. I’ve returned equipment here (one-way rental) several times. This was 1st rental for ‘local.’
JAMES MCCLUSKEYNothing . My experience today was very good people nice and friendly well organized made it. Pleasure to do business there
Douglas YoungGreat service and wonderful customer service
Dale Chess | Overall ExperienceThey made my move easier with their great customer service
Cindy NewmanStaff was extremely, extremely welcoming and kind. Suggested several ways to make my experience better. Professional and polite at all interactions.
Christopher SykesThe customer service was great. We called the day before to see if a tow dolly was available. The representative talked us through the whole process of renting the dolly. When we arrived the dolly was ready for us and the customer service rep helped us hook it up to our truck. Great U-haul location.
David MeadowsThe manager behind the counter is a nice,helpful,super good guy,Do your business here,you will be Delighted
David SomersNothing for Cathy I think I spelled her name right she was amazing the best u haul rental every
Jason HillSuper helpful, quick, and curious.
Thomas ScharioAdam was wonderful to deal with….very knowledgeable and courteous. We will definitely use this location on West Pine St., Mt. Airy for all our moving needs.
Daniel SimpsonLocation owner was very friendly and helpful.
Carl WilliamsTrailer was almost new. Very good condition. However the inside had not been cleaned from previous rental. Had red dirt on floor that I had to sweep out before turning it into drop location. Customer service was above average. Very knowledgeable, friendly, and helpful during rental contract and hooking up to my vehicle. Much appreciated.
William NickersonGood location
William LottThe agents here were absolutely amazing and helpful! I thought I accidentally dropped off at the wrong location, but they helped me get everything straightened out! Amazingly kind and friendly, when I need U-Haul in the future they will be the place I go!
Richelle Thomasgreat helpful people, I will go back here, very nice and friendly too
John TeachoutEveryone was very helpful and understanding when I needed to get a storage unit quickly for my move to NC. Very patient. Communication good. Very happy with my experience. Thank you.
karen howard | Overall ExperienceGreat facility even greater people
Reed Ell | Overall ExperienceGreat place and great people!
Susan Gravley | Overall ExperienceClean facility, and great customer service!
Janella Mosley | Overall ExperienceGreat people. Nice facilities. Discontinued using their services because we finally found storage close to home.
James Boyd | Overall ExperienceStaff provided exemplary customer service.
Ann Mccoy | Overall ExperienceGreat storage facility. Well kept and clean. The staff was very friendly and helpful. Would highly recommend.
Toni Love | Overall ExperienceThanks for everything!
FLETCHER MARTIN | Overall ExperienceClean, neat, dry, safe, no vermin, everything you want in a storage unit. Friendly helpful staff inspires confidence. I will go back to them in the future when/if I need a storage unit. Very good people.
KURT BOZENMAYER | Overall ExperienceFriendly, helpful and very accommodating 👍
James Ciriello | Overall ExperienceExcellent customer service
IDA MCQUISTON | Overall ExperienceCalled the storage company they didnt hace the size availiable
James Dehart | ReservationExcellent facilities and Great staff. Thank you for everything.
JESSICA GILLEY | Overall ExperienceThank you for your kindness. I have recommended my brother inaw and my son to your place of business.
Sheila Newton | Overall ExperienceI was late getting back from Tennessee yesterday and have not moved into the storage unit. I`m going to try and move our stuff in it today.
Privacy Request | First ImpressionsExcellent help. Ease to unload and move things into unit.
Privacy Request | First ImpressionsI was very impressed with the staff at Mount Airy Self Storage an the couritious employee who set my account up. He was very professional and knowlegable
Privacy Request | First ImpressionsGreat unit
Privacy Request | First ImpressionsEverything was great.
Privacy Request | First Impressions