Customer Reviews for Motuzas Automotive
(U-Haul Neighborhood Dealer)

1,314 reviews

162 Milford St   Upton, MA 01568

(508) 603-7304

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(508) 603-7304

162 Milford St
Upton, MA 01568

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Amazing & consistent service provided when renting from this location.

Scott S. 
Rating:
5.0

Excellent service !! Wonderful to work with

MAUREEN Q. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Really easy interaction in both picking up and dropping off thr uhual. Thanks!

James K. 
Rating:
5.0

Extremely good service and convenient location for me

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Best customer service ever! I'd give more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Tayna De F. 
Rating:
2.0

terrible customer service, the van was dirty, smelled of urine, and scruffy, with bad brakes, not to mention the terrible experience with the app in which I spent more than 20 minutes to check in and check out was the same problem. I should have rented from another company without a doubt

Vanderlei P. 
Rating:
5.0

Couldn't be better

willis P. 
Rating:
5.0

Bob Motuzas is very professional and helpful

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Bob Motuzas is the best dealership around.

DENNIS A. 
Rating:
5.0

The location was great. The app is too slow. It took ten mins to checkout on the app and I left before processing was complete

Doug P. 
Rating:
5.0

Nothing to improve

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

glenda S. 
Rating:
5.0

No improvements needed

mark H. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD M. 
Rating:
5.0

I uploaded all pertinent information prior to the rental pick up. But I was prompted to enter everything again At pickup time. It took a half hour to complete the transaction. Not very efficient or convenient.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
1.0

The drop off experience was really painful and the customer service was rude

Pradeep H. 
Rating:
5.0

Customer did not leave a comment.

Brett D. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Always great service.

David M. 
Rating:
5.0

The owner was amazing. So friendly and helpful! I will definitely keep renting here. Will recommend to everyone in the area! The trailer we rented was in perfect conditions.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Be prepared when customer arrives.

John O. 
Rating:
5.0

Customer did not leave a comment.

TAEWOO Y. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

This location has no cell service. I was unable to upload my picture and has to drive down the street to get cell service. It took me over an hour to check in. It was frustrating and infuriating at 6am!

Christopher L. 
Rating:
5.0

Awesome shop with knowledgable staff. Trailer was perfect to haul a used car from Ct to MA, 2 hr 10 min ride.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Shelley G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Awesome customer service! I forgot the gentlemen's name that assisted me; he was so great!

Jennifer M. 
Rating:
5.0

I would not consider renting a U-Haul from anyone else other than Motuzas Automotive!

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

NAS F. 
Rating:
1.0

I reserved a self check in pick up. The owner, Bob, called moments before business closed on Friday, Columbus Day weekend, to tell me if I wasn't there by 4pm to pick up the I haul it would be canceled. I rushed out of work to go get it. I arrived before the store should have been closed, but he locked up early for the weekend so I went around back and knocked on the back door. Bob opened it and was extremely aggressive and rude. He denied making the call even though he left a voicemail telling me the uhaul would be canceled. Then he refused to help, got on his Jeep and drove away. Fortunately I was able to check in online and get my uhaul. Bob seemed like he was under the influence of drugs and alcohol. He's a jerk. Rent your uhaul from another dealer.

Derek D. 
Rating:
5.0

Nothing

Dave B. 
Rating:
5.0

Great job …. Very satisfied …. Everything worked out as planned …. Mr.Motuzas handled everything very professionally and courteously …. Thank you. Tony Chinappi

TONY C. 
Rating:
5.0

Customer did not leave a comment.

Ernest H. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Marie K. 
Rating:
5.0

This is the best U-Haul location I've ever seen, Bob was the best guy to work with, friendly and helpful, great experience!!

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Harry L. 
Rating:
5.0

My cell service wasn't great, so some steps of 24/7 share took longer

Walter E. 
Rating:
5.0

Customer did not leave a comment.

BOB M. 
Rating:
2.0

windshield, wipers were bad. Truck was really dirty in the cab and the back. I thought renting at 3 pm gave me 24 hours from when I started renting. I showed up and the guy told me I needed it back in 6 hours and wanted me to pay a full day. Nobody told me they don't rent that way.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Pacifico D. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Location is fantastic. I wish the UHaul app wouldn't make me put in photos of my drivers license again once I'm in the system.

ANDREW D. 
Rating:
5.0

The agent was awesome!!!

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Customer did not leave a comment.

TAEWOO Y. 
Rating:
5.0

Again, the customer service excellent they understood that I needed to keep the truck another day, due to getting my keys to the new apartment with no questions asked just that they know how things don't goes as planned I would give them 10* Stars no questions asked!!

Carmina S. 
Rating:
5.0

nothing.... Bob is great. Always friendly and helpful. Rented here many times before. Very clean. Keep up good work.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Awesome job no improve mints

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Everything was good.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Avery M. 
Rating:
5.0

Customer did not leave a comment.

Johanna F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Excellent location with ample safe parking for return of vehicle. Very friendly staff and clean/well organized space.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

Customers services are wonderful, he's so friendly and helpful, thank you so much.

angel F. 
Rating:
5.0

No improvements needed. Service was friendly, fast and most accommodating.

John C. 
Rating:
1.0

We were told we had a different drop off location in our contract and only found out that we would be dropping off at this location once we showed up at the other location. There was no notification from Uhaul or the drop off location that things had been switched. In addition it added on extra mileage that we were charged for. Very poor drop off experience overall

Stephanie B. 
Rating:
5.0

Nothing at this location everything was great.

DAVID B. 
Rating:
5.0

Great people, have lots of trucks in Perfect working condition.

Christian T. 
Rating:
5.0

Customer did not leave a comment.

Cara N. 
Rating:
5.0

Amazing!

bruce D. 
Rating:
5.0

Both the start and end locations were great to work with! Made it easy to get myself out of a jam!

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

van was great to drive and work very well.

Lawrence H. 
Rating:
5.0

They were very happy. Turned the trailer in 2 days early, they had no other 5x8s. They needed one.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

They went above and beyond for me.

Cheri G. 
Rating:
5.0

Bob was great from the moment I called with drop off location questions and assisting with getting the car trailer off to empty the truck.

Suzanne M. 
Rating:
4.0

I dropped off after hours. I didn't see the facility.

Brian P. 
Rating:
5.0

I'm was so happy with the customer service. The guy is so nice and good person, he help me a lot, thank you so much for your help.

Angel F. 
Rating:
3.0

Had difficulty in picking up the rental specially with UHaul app. I am not sure why the app was forcing me to add my driver license front and back photos again which I had uploaded them the day I booked my reservation. So I tried four or five times in uploading my drivers license (F/B) again to complete the process to get the lock box details to pick my rental. I had called your help desk (800 468 4285) to get the assistance. I was told that there was a technical glitch with my rental which was preventing me to complete the process to get the lock-box details to pick the rental where the customer service was able to assist me after devoting my time (30 min at-least) to get this fixed. First of all I dont understand why I have been forced to download the app in order to complete my pickup of rental. Is this the way your company force customers to use the app shouldn't the download or use be voluntary.

Venu R. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

BILL D. 
Rating:
5.0

Expensive rates but well run facility. Would highly recommend them to others in the area.

phil B. 
Rating:
5.0

Great service - professional staff

Amy M. 
Rating:
5.0

Great experience. The app was super helpful when dropping off the trailer.

David S. 
Rating:
5.0

Owner was a very nice person and very friendly

MARK G. 
Rating:
5.0

I think the service is great at Motuzas, just keep it up

JOHN D. 
Rating:
5.0

The entire experience was smooth and easy.

Lisa G. 
Rating:
5.0

Excellent 5 star customer service.

Arunas T. 
Rating:
5.0

Not only friendly and helpful, but understanding of my situation

JOANNE G.  |  Overall Experience 
Rating:
5.0

All went very smoothly!

Richard S.  |  Overall Experience 
Rating:
5.0

Excellent customer service

maria D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top