Customer Reviews for Motorsports Warehouse Distributors
(U-Haul Neighborhood Dealer)

371 reviews

1498 220th St   Boone, IA 50036

(515) 432-3252

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(515) 432-3252

1498 220th St
Boone, IA 50036

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steve Barduson 
Rating:
4.0

Customer did not leave a comment.

RONALD LEE 
Rating:
3.0

Customer did not leave a comment.

Samantha Barbour 
Rating:
4.0

Customer did not leave a comment.

Natalie Holdorf 
Rating:
5.0

Customer did not leave a comment.

Bob Nergard 
Rating:
3.0

Fix your software.

Brad Delay 
Rating:
5.0

Customer did not leave a comment.

Susanne Wright 
Rating:
2.0

Brian was not very friendly. Made me unhook the car hauler and seemed annoyed when asked how to remove the tire straps.did not say anything, just walked away, then charged me a 25 cleaning fee. I called and asked why and he said he checked me in with no charges. He said he would call me back, but never did. I called him back and he said he didn't know how the cleaning fee got there and he would call me the next day. I then did a live chat and was refunded immediately. It appears the person on live chat called and took care of. Brian called me back after the chat and said I was refunded.

Chris Lafreniere 
Rating:
5.0

They were very helpful. Fast an easy pickup!

Douglas Opperman 
Rating:
5.0

Friendly customer service.

Michael Pecenka 
Rating:
5.0

Customer did not leave a comment.

Norman Tourville 
Rating:
5.0

Customer did not leave a comment.

Doug Dendy 
Rating:
5.0

Customer did not leave a comment.

MIKE DAVES 
Rating:
5.0

Customer did not leave a comment.

Robert Sandri 
Rating:
4.0

Customer did not leave a comment.

KEVIN CHITERI 
Rating:
3.0

Make sure the license plate is the correct one

Brad Brunia 
Rating:
4.0

The location was easy to find and had ample room for parking. We returned our truck using the self service procedure. This went fairly smoothly, particularly compared to the ordeal we went through to puck up our truck at a different location two days earlier.

Nathan Pelzer 
Rating:
3.0

I dropped off the truck on the third day and the man that handles the uhaul department wasn’t there. It wasn’t entered into the system until the next day and I got a late charge. He told me it was because I hadn’t brought it back the morning of the third day. I thought I could bring it back on the third day as advertised. I left a cash deposit when I picked up the truck, and now I’m being mailed a check for 60$ instead of 100$. I’m not happy with the ending of my experience, but I’m also not going to make a big deal out of it.

Cassandra Skovlund 
Rating:
5.0

Convenient location, had exactly what I needed same day.

Ryan Hanson 
Rating:
5.0

I’m was please that my drop off was right here in my town . It made the trip smooth

Marchelle Duley 
Rating:
2.0

Person wasn’t there

ANDREW SHAO 
Rating:
4.0

Customer did not leave a comment.

Robert Martin 
Rating:
5.0

Customer did not leave a comment.

Brian Pfaltzgraff 
Rating:
4.0

Customer did not leave a comment.

Hunter Wells 
Rating:
5.0

Thank you for calling and providing an alternate drop off location while inroute to Ames IA.

Todd Elliott 
Rating:
5.0

Nothing. Wonderful Service!

Richard Sorsen 
Rating:
5.0

Customer did not leave a comment.

Jason Michel 
Rating:
5.0

The guy took care of me right away and got me on my way. He was great. The negative comment I have is why I had to take this trailer to Boone, Iowa in the first place. My move was to Ames, Iowa approx. 12 miles away from the drop off. There are a bunch of UHaul locations in Ames.

John Oler 
Rating:
5.0

Customer did not leave a comment.

Tammy Blair 
Rating:
3.0

Customer did not leave a comment.

Karen Burns 
Rating:
5.0

Customer did not leave a comment.

Ramona Kucera 
Rating:
5.0

Customer did not leave a comment.

kevin schubert 
Rating:
3.0

N/A

jenna roberts 
Rating:
1.0

No one here

David Bullock 
Rating:
5.0

Customer did not leave a comment.

Brenda Petrie 
Rating:
4.0

Everything went great for us. Thank you for having what we needed & when we needed it.

Jim Heck 
Rating:
5.0

Very nice people.

Dennis Smidt 
Rating:
4.0

Customer did not leave a comment.

Jacilyn Kehm 
Rating:
5.0

Customer did not leave a comment.

Stephanie Newman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MURPHY 
Rating:
4.0

What a CROCK of shitting for Rating, Yo should ask how I rate UHAUL ove all... THEIFS is what they are,, I got charged to go Pick up and drop off the truck becuase U-HAUL didnt have the truck at my LOCAtion, Then they short changed the Number of Miles between My Original Pickup and Drop Off Destination, End up charging 10% More... NEVER NEVER NEVER will I ever use U-Haul again... NOT Like you would Ever use u-Haul

James Weier 
Rating:
5.0

The hallways was just too long one of the elevators was out of order other than that it was perfect

Latasha Echols 
Rating:
5.0

Customer did not leave a comment.

Mallory Bell 
Rating:
5.0

Customer did not leave a comment.

HEATHER MORGAN 
Rating:
5.0

They were very friendly and helpful through this whole stressful process. Thank you

Cheryl DeBower 
Rating:
3.0

I chose this place due to the location of conveniences. I turned in the truck on the 20 at 4:30 ish to have it check in. I was told by the man at the desk that the man would be back in a little bit to check it in. I received an email on the 21 with a check in time after 9 the next morning, 16 hours later! If I had turned the truck in on the 21 at 2, my concern would of been that I would of been charged for another day.

Lynda Skinner 
Rating:
5.0

Customer did not leave a comment.

Randall Russell 
Rating:
5.0

Customer did not leave a comment.

Byron Menke 
Rating:
5.0

Customer did not leave a comment.

Mark NIELSON 
Rating:
4.0

The place was great but it seemed like they had trouble with the uhaul computer software. Wouldn’t load and super slow

Bradley Linder 
Rating:
5.0

Dunno.

Lou Hanson 
Rating:
5.0

everything was ready for me the day before. very professional

Curtis Hackenberg 
Rating:
5.0

Was a good experience with the rental person and he was helpful in suggestions for a dolly in moving a heavy piece of furniture.

lynda luebkert 
Rating:
2.0

Print your hours on your front door of your availability to being there. Thank God that one 800 U-Haul was there or I probably would’ve had to hold onto it for another day!

THOMAS LANG 
Rating:
3.0

I will let you know after my next rental

Curtis Hackenberg 
Rating:
5.0

Did they happen to find a quilt in the truck I used

Deborah Ahrens 
Rating:
1.0

I reserved a van in ames iowa with moble pick up !!! The employee didn't leave the key for suforced to take it because I had no ride out of there and then when I go to return the fucking thing it wants a photo in order to return it. Fucking ames place is a joke and boone is a rip off.

Zachary Hammond 
Rating:
5.0

Customer did not leave a comment.

BETTY SECHREST 
Rating:
5.0

Drop off was simple and we were able to get the vehicle returned quickly.

Dan Dixon 
Rating:
3.0

Customer did not leave a comment.

Phill Tarnow 
Rating:
5.0

Customer did not leave a comment.

Rosemary Brandt 
Rating:
3.0

Customer did not leave a comment.

Warren Faulkner 
Rating:
5.0

Easy access off Hiway 30.

janice speies 
Rating:
5.0

Customer did not leave a comment.

Greg Booton 
Rating:
2.0

The previous renter must have driven the truck off road through mud because the truck was covered underneath with clumps of mud. The floor of the drivers compartment was covered with dried mud. The gentleman at the dealer swept it out for me, but complained that the guys who delivered the truck did not do their job of cleaning it up. Also, they did not have enough of the blankets I ordered.

Michael Squillo 
Rating:
5.0

Customer did not leave a comment.

Timothy Smith 
Rating:
5.0

Customer did not leave a comment.

Dirk Zaiser 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SCHWARTZ 
Rating:
4.0

Customer did not leave a comment.

AJames Shold 
Rating:
4.0

Customer did not leave a comment.

Michael MacKenzie 
Rating:
5.0

Customer did not leave a comment.

Jeff Morgan 
Rating:
5.0

Customer did not leave a comment.

Alex Kehrli 
Rating:
5.0

Customer did not leave a comment.

lewis thompson 
Rating:
2.0

The normal staff was out sick. The replacement person did not know what he was doing or where the supplies were. I did not get everything I paid for and was told the charges for the items would be removed from my bill. They weren't.

Rod Chitty 
Rating:
5.0

Trailer wasn’t ready when we came in for our appt. time and a taillight was out. We had to drive to another town, 20 miles away to get it fixed.

James Rasmussen 
Rating:
5.0

Customer did not leave a comment.

Corey Ryman 
Rating:
5.0

Customer did not leave a comment.

Brandon Pritchard 
Rating:
4.0

The online reservation was used to schedule a 10 foot truck with pickup in Ames Iowa. The reservation was made 2 months in advance of the pickup date. Two days before the pickup date, I was notified that Ames did not have an available truck in that size. I was given the choice of a 26 foot truck or driving to the store in Boone Iowa to rent a truck. I chose making the 30 mile round trip drive to get the 10 foot truck. The people at the Boone store were very helpful and told me that the Ames store frequently sends them business due to a lack of trucks in Ames. I understand that lots of trucks were being rented in Ames due to it being a college graduation weekend, but I also expect that a confirmed reservation should have been honored by the company. What’s the point of having the online system if the company doesn’t honor the reservation?

Joel Johnson 
Rating:
5.0

Mobile check in took almost an hour and was very frustrating. Some of this should be able to be verified ahead of time.

Kim Trenkamp 
Rating:
5.0

Nothing at this time, everything went smoothly and service was great experience

Cheryl Chopard 
Rating:
4.0

They did not have enough blankets on hand to fill my order. Which resulted in movers needing to utilize our personal blankets, which increased our cost since they are too large for our washing machine.

Marsha James 
Rating:
3.0

The truck cab was filthy. Food remnants on the floor, sticky dashboard and steering wheel. Cargo area was not swept out. I would not rent from this place again.

Beth Cheville 
Rating:
5.0

Customer did not leave a comment.

Jamie Grimes 
Rating:
4.0

Customer did not leave a comment.

Shawn Snyder 
Rating:
5.0

Phone based checkin is an awful experience on my iPhone; I abandoned it for at the counter checkin.

Nicholas Copeland 
Rating:
5.0

I had reserved a trailer at the Waukee location then was told they were out and had to drive to Boone to pick up a trailer. Wasn't to pleased about it but I did receive a credit for the inconvenience.

Brent Cheney 
Rating:
5.0

Customer did not leave a comment.

Mark Gress 
Rating:
4.0

This is not directed at this location, but uhaul as a whole. If you have to make someone drive 50 miles to a pick up after confirming a different location add the mikes and pay for the gas as well.

Cal Solverson 
Rating:
5.0

Customer did not leave a comment.

Tom Breitbach 
Rating:
4.0

Customer did not leave a comment.

Douglas Ward 
Rating:
5.0

Very helpful staff. Easy transaction.

Emmett Ady 
Rating:
3.0

The store manager was not very friendly but he wasn't outright rude either (average). Main concern was the state of the truck that was given to me. It had 0% oil life left (oil has not been changed according to schedule). Low oil level light came on almost right away which required me to stop at a gas station to fill up oil. The oil levels could have been checked before the truck was rented to me. In addition, the biggest issue was that I originally rented a Ubox in Ames IA. I made arrangements to come and pick it up along with a pickup truck and traiker for self delivery. Two days before my rental date I get a call from Uhaul scheduling and they told me that I have to drive for 1hr to a different town to pick up a ubox, and then drive it back. This required me to change plans and rent a truck last minute. I won’t be using Uhaul any more and will rent from other companies moving forward.

Denis Tamiev 
Rating:
3.0

Customer did not leave a comment.

Sharon Swanson 
Rating:
3.0

Smile

David A Staff 
Rating:
5.0

Customer did not leave a comment.

CANDACE HARDIN 
Rating:
3.0

The check in process was slow because I had poor internet and there was a race going on nearby which was very loud. Overall it was a poor experience because I did not expect to have to drive an hour away to pick up my truck.

Stephen Troskey 
Rating:
5.0

Customer did not leave a comment.

Angela Kinnard 
Rating:
5.0

Customer did not leave a comment.

RYAN TRUE 
Rating:
5.0

Customer did not leave a comment.

Sandra Devin 
Rating:
5.0

Customer did not leave a comment.

Lisa Cooper 
No reviews have been submitted for this location.

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