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Ron M
Customer Reviews for Tierra Blooms Nursery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent
crystle dProfesional and friendly staff. Great location
Jhonnatan MThe return of equipment area is not displayed well at night.
Daryl WThis location was a dirt nursery on a rainy day so everything was a bit muddy. However, this inconvenience was overshadowed by their excellent customer service and having the specific 9' cargo van that I was looking for. In spite of the remote location, the ability to check in and out on my phone made the process high tech and easy.
Eddie JQuick and efficient pick-up and drop off of a trailer.
Daniel YExcellent, friendly customer service!!
Michael BThe workers at this location were easy to talk to, polite, etc. They made checking out the truck and returning it very easy. Good business people.
Steven MVery easy, great service
Mike OThe lot wasn't paved so we got vehicle dirty. In fact the sales associate, who was very good, tried to sweep out but gave up and gave me another truck.
Michael WMaybe put a sign out, the only way we seen this was cause of the U-Haul trucks
Dario RCan’t go wrong with a trailer to haul a bike from u haul.
Tommy KExcellent service very clean truck close to home pick up from this location and great customer service will definitely use this location in the future
Chad LKind, and helpful
Sabrina MThis establishment is professional and is efficient.
RUBEN DTruck was clean and they were super understanding/helpful when I had to extend my truck time
Vanessa PGreat location!
Jacob MEverything was great for me, thanks.
Lafayette WFriendly, great customer service. Quick and easy.
Jena FI ordered a truck online along with blankets, tie downs, appliance dolly, and reserved it for pick up at the Murrieta UHAUL on Jefferson. On the day of pick up - I confirmed - all about a week prior. On the day of the scheduled pickup - someone from UHAL phoned me in the morning and said I would need to pick it up from another store outside of my town - why was this my responsibility? Also, I had ordered 2 TV boxes - I asked if these would be at the new pick up location and I was assured "yes - they would be." Again, I confirmed as it got closer to pickup. When I called and said "I'm coming to pick up the truck" the other store in Wildomar said - "I'm sorry but we gave it away and tried to call you." I had no missed call notifications from that store and no text messages. The woman at the Wildomar store said "We're all sold out of 20 footers - you're going to have to drive 1.5 hours South to pick one up but we DO HAVE a 26 footer in Menifee" (so they upsold me to a larger size which cost me more money!). I was desperate - it was the 11th hour so of course I had to say "Ok." I then had to drive way out of my way to Menifee to pick it up and they almost didn't relinquish it. The truck was below 1/4 of a tank with only 60 miles of gas until E. I didn't get the tie downs ordered, blankets, Tv boxes - all they had was an appliance. dolly. I had to do the running around when I had reserved and ordered everything on-line! Horrible customer service experience.
Denee BOnce again, the trouble is not the location. The people there are fine. The trouble is traffic. Two weeks in a row. They've moved me to an inconvenient location when my chosen outlet had trucks and a reservation for me.
DAVID MWell, my only problem was that they tried to move my pickup location. Traffic, not the location itself. It would've been out of my way and cost me more but the people at the nursery took care of it and I rented from them and I was very satisfied.
DAVID MHonestly I don't think there is anything you need to do to improve. My interaction was very good at this location.
Tracie WVehicle was pretty dirty, windows were covered in dirt, had to clean once home to load truck. Engine light was on when I turned vehicle on.
Damon PGreat experience, great and friendly people!
Araba HGreat customer service, great experience.
Gerardo CThis is a new Uhaul location. The truck I used (26’) was brand new! The site was very close to my house and the after-hour return was a snap! Jake made it easy to extend my rental when I needed the truck an extra day. Overall this was a great, stress-free experience in what was otherwise a very stressful move!
Doreen KJacob was so helpful. Check in process was very efficient.
Karen M