Customer Reviews for Mobile Motorsports
(U-Haul Neighborhood Dealer)

Rating:

1.0

They charged CDW without asking. The place smells heavily like cigarette smoke.

Rating:

3.0

Dear U-Haul Customer Service, I am writing to share my recent experience with your service. While the overall process was smooth, there were a few issues that I would like to bring to your attention. Firstly, I believe it would greatly enhance the customer experience if representatives could promptly acknowledge customers who are waiting in line, even if they are currently assisting another customer. Secondly, I was charged for items that I did not receive or request. Specifically, I was billed for a dolly and furniture pads, neither of which I used or received. I had explicitly mentioned to the representative that I did not require a dolly. Additionally, I rented the truck for approximately 7-8 hours and was instructed to return the keys to a mailbox outside the store if it was closed. However, upon receiving my bill, I was surprised to see that I was charged for two days. I have contacted customer service and requested a dispute on these charges. While it may have been an error on the representative’s part due to being busy, such errors can lead to inflated billing and negatively impact the customer’s experience. Despite these issues, I would like to mention that the truck was in good condition and served its purpose well. If these customer service issues can be addressed, I would consider using your services again in the future. Thank you for your attention to this matter. Best regards,

Rating:

2.0

Pick up time was 10:00 AM. I waited for 10 mins but they’re still close. I’ve decided to just come back after 45 min. I was also charged for the gas even if I put more than when I got the van.

Rating:

5.0

Nothing it was very easy and he was very helpful and polite. Thank you.

Rating:

1.0

It was closed during hours listed as open on its website so I wasn't able to go inside or get any help from personnel despite making the trip specifically during their business hours.

Rating:

5.0

Great experience with this location and people!

Rating:

5.0

The location was extremely helpful and fast

Rating:

5.0

Eddie was perfect! Considering and professional!

Rating:

1.0

Save yourself some time and call to an actual U-Haul dealer this is through a third-party and this guy has horrible service doesn’t know what he’s doing why offer the service when you don’t even know how to check out a client

Rating:

4.0

The employee fellow was not in the store, was outside hanging out with friends and treated me like I was bothering him. He told me the van was not there and after five minutes he changed his mind and decided he’d help me out. The rest was ok, but I would not come back here for anything including the other car audio services as the customer is not right ever here.

Rating:

5.0

Overall a great rental experience. Would love to see basic maintenance done beforehand. e.g. tire pressure, fluid check, etc. Otherwise, will rent from again.

Rating:

1.0

Unorganized, unprofessional U-Haul dealership representation.

Rating:

2.0

This site is not equipped for after hours pick up and drop off. My pick up appointment was at 5:30 pm. I arrived at 5:10 and was told the office was closed. Fortunately someone e helped me get my van. Drop off took me 40 minutes of following g website instruction to no avail. Very frustrating experience.

Rating:

4.0

Customer service was great, cargo van was not clean outside and there was an empty water bottle inside. Gas should have been full, it was at 1/8 full, which was an unnecessary inconvenience.

Rating:

5.0

that truck was very dirty and smelled very very bad

Rating:

5.0

Smooth and easy rental experience. Pickup location was perfect for me. Really saved the day. Thank you again!!

Rating:

5.0

People there were very kind, helpful, and clear with the instructions

Rating:

2.0

The U-Haul representative wasn't there when we arrived, so we had to wait for 15 minutes, though we had a reservation. Then, it took another 15 minutes to do the check-in (which I wasn't able to do online for some reason). The representative called me "honey" at some point, which is inappropriate. Also, the truck fuel tank was almost empty.

Rating:

1.0

The van was parked so far down the street I couldn’t see it from the location. The van had a broken windshield and was dirty outside and in. The reservation included furniture pads, but this location does not carry them. I was charged for them anyway and referred to customer service. After waiting on-hold for over an hour for customer service, I was told there was nothing they could do and I needed to work it out with the location manager. Carol in the Arizona call center could not have been less helpful. Awful experience.

Rating:

4.0

Uhaul accepted our 9am reservation on the 24/7 system. However when I opened the app at 8:50am it said my reservation had been changed to in person at 10am. Clearly inconvenient and we would have expected the app to know this location was not open at 9am. Van was parked over a quarter mile from location and had a parking citation for overnight parking. This was given to location staff. Van also had a cracked windshield on receipt and a non-functioning left rear turn signal (notified location staff). Location staff were friendly and expedient in service to us.

Rating:

1.0

My credit card was just charged by Mobile Motorsports FIVE DAYS AFTER the van was rented, claiming there was damage to the vehicle. There were NO accidents during the rental period, though their vehicles are parked on the busy street out front where anything could happen. Also, the sales clerk made no inspection when I picked up the van as he was too busy selling a car stereo to another customer. WIll contest the charge and NEVER use them again.

Rating:

4.0

Jessie the owner was fantastic. I needed a different size and he tried his best to help me. I will return to this location for u haul because of him.

Rating:

1.0

The many employees were not wearing masks, indoors nor outdoors. Hard to find someone that could help me, as they were more interested in the on-site business. I had already reserved a van and checked in, but it took 20 minutes to drive off site. NO ONE COULD FIND THE KEY THE VAN! Turns out the key was n the hail box but know one had a key to get it out. They had to use a coat hanger to get it. Upon returning the van, there was no place to park so I had to park it half way down the block. I asked the guy who helped me “What do I do when I bring it back?” He said just put the key in the box. I was ready to do that but when he saw me he asked me about the gas and mileage. So I had to go all the way back to get that. NEVER AGAIN. Stay far away from this dealer.

Rating:

4.0

They have only 1 van which is cool it was just what I needed. If you blink you'll miss the location. They're a rim/tint shop in which they share with a mechanics shop, etc. on the same property. But, they are an authorized U-Haul dealer. Eddie, the owner, is cool. Jesse is nice as well. Nice, friendly, guys, overall👍

Rating:

4.0

The on line process was not smooth. Although I had completed the reservation etc. 2 days prior, the location had to reinput data inc. payment. The uploading of truck condition, inc. photo was not easy.

Rating:

1.0

I was scheduled for a pickup at 8 AM. When I arrived and tried to do contactless pickup, the app told me to return at 10 AM when the store was open. When I returned to pick it up, they were completely unorganized. They brought me into the store, both employees not wearing masks. It took about 30 minutes for them to check me out. They gave me a truck that had no gas in it because they could not locate the key to the other truck. They also didn't explain the contract to me that the tank had to be 1/4 full upon return. Then we had much less time to prepare for the movers coming. This was my worst experience with UHaul and it continued again when trying to drop off the vehicle.

Rating:

3.0

There was no wear to park the truck on site. I called the location and was told to just pull in and leave it in the middle of all the cars. When I pulled in and had completed the drop off process on my phone some guy rushed up to me asking where I came from and where I got the truck. He said a truck had been stolen and he wanted to know if I had picked the truck up at his location. He told me to wait inside and I told him I already completed everything on my phone. He wanted proof (which is fine) and ended up taking my personal information “just in case”. I felt super uncomfortable and he wasn’t wearing a mask.

Rating:

4.0

Sanitize the van yourselves.

Rating:

5.0

Suggest that customers do "Mobile Pick Up" for a smooth and fast experience. It's a small UHAUL location, "Mobile Pick Up" will make the process go smoother.

Rating:

1.0

Our pickup time was 10am. We got there and were ready to do the pickup process using my phone but weren’t allowed to leave till the owner got there 45 MINUTES LATER. Then when he does get there he takes his sweet time chatting with the guys who work for the motor sports place. He wanted a pic of our driver’s license is his reasoning yet the app had that already. This was incredibly unprofessional and i will be sure to tell everyone i know in Pasadena to never make the mistake of supporting that assholes business. He never even apologized for making us wait 45 minutes and it fucked our whole schedule up. That location shouldnt be listed on the uhaul site its an embarrassment to your company

Rating:

2.0

I was not properly checked in and the person who gave me the keys did not check on this. This caused a big problem and took forever to resolve forcing me to have to wait around and I was uncomfortable with the lack of distancing in some cases (I had to go in a small office to work with the office clerk and a man stood in the doorway very close to me). Unacceptable in these times when we need to be ultra-careful! The van was dirty inside and out and probably not sanitized so it was a good thing I brought my own spray disinfectant. The clerk, although she was nice, came out without her mask at one point and the guy who gave me the key (who it turned out was not even a Uhaul employee) did not wear a mask at all. Overall, a harrowing and unpleasant experience and extremely unprofessional and I will avoid using Uhaul if I can help it in the future.

Rating:

5.0

Service was Excellent. I felt taken care of for sure

Rating:

5.0

My original reservation was cancelled by email. They also had changed my location was also changed. The individual at this location was extremely helpful I order to get me a rental, because U-Haul said they were “sorry, it’s the holiday season” and we have ki more trucks. My rate was also higher with my new reservation, which seems very unfair. I will not recommend U-Haul to anyone or use them in future moves.

Rating:

1.0

I rented a van for one day. I returned it a couple hours early and more gas than I picked it up. After I returned it the people at the rental location misplaced the van (then ultimately found it 7 days later) for which they are attempting to charge me for. Shady.

Rating:

2.0

I reserved 9:00 AM pickup with truck share 24/7. When I arrived at 9 the app told me I couldn't pick up until business opened at 10:00 AM. I returned at 9:00 AM on Monday. App allowed me to process return but there was no key drop or instructions regarding key. If you advertise 24/7 pickup and drop off you need to have a 24/7 method for handling key, or use remote lock/unlock.

Rating:

1.0

Hi, It was a very bad experience in renting this time, spent more than half an hour in the desk due to her un-professional registration procedure. and today I found she overcharged our renting. I have taken the picture of the milage and the fuel tank when I got the key yesterday evening. The starting milage is 542 mile instead of 539 mile, and the fuel is 75% full only. I have reported to the casher in the front desk when she input 539 miles, and she said it is okey, she check every morning. But actually we started renting just half an hour before her closing. I took the picture before driving. So please modify our charge.

Rating:

3.0

This was not a U- haul dealer just a car parts place. They only had 2 trucks and the man who helped me had to call for help. So it took awhile to get the truck. I returned the truck after-hours and there was not a good system for returning the key and parking the truck. I was unexperienced with the online system and would have appreciated more directions on how to use it. Though the staff was courteous and kind when I picked up the truck.

Rating:

1.0

Send them anywhere but this location. I received terrible customer service and an under serviced vehicle with broken headlights.

Rating:

1.0

I had an appointment to pick up the uhaul at 10 when it opened, it was almost 10:30am when the person in charge finally showed up. I was too return it at 2pm, returned it before 2pm, the guy was not there, one of the other guys there told me to take a picture of the mileage, which I did, and he said to leave the key there, that the guy in charge would be back soon, and he would close it out, and email me an invoice, I've yet to get an invoice!

Rating:

2.0

Central reservations sent me to this location. The whole experience was terrible. UHaul needs to get their reservation system and partners on the same page. Still pissed off. As often as I rent vans, I'm going to start looking for alternatives. UHaul is really bad, in everything!!

Rating:

1.0

The place tried to hel me nicely but not beinh a uhaul dealer, uhsul system was aboslutely horrible and wiuld not rent from them again

Rating:

1.0

My pickup time was 10am and the place was not open. The salesperson showed up at 8:08am and never apologized for being late. I had been switched to this location so had originally been scheduled for the closer U-Haul and was to pick it up at 8:30am so I was already later in starting. The salesperson had no customer service skills at all. He also said there was more gas in the vehicle than there was even though I specifically asked him to verify that there was less than half a tank! I never got a paper contract since he said it was going straight to my email address. I do not have a smart phone. I would not recommend this location to anyone and would not use it again, myself!

Rating:

1.0

The UHaul rep never showed up on pick-up date. A person unrelated to UHaul but working at another business at same location helped me to take possession of truck (helped with contract over the phone and gave me keys). There were no blankets in truck and no lock to secure the back after loading it. I had to buy a lock. We were unable to open the gas cap with key provided when we tried to refill gas tank.

Rating:

5.0

We reserved the truck for 8am and it was changed last minute to another location and NOT for 8am but 10am. We were two hours late for packing the truck. Also, the person at the store was not there at 10 am but 10:15am.

Rating:

1.0

The Gas tank was completely empty yet I had to return it with a 1/4 tank of gas. The staff at the Location are not very professional in my opinion.

Rating:

1.0

Worst Uhaul experience I've had, out of five.

Rating:

3.0

Location is useful on eastside Pasadena. Van, was rather dirty inside, and needed oil change. Not clean on outside like airport rentals.

Rating:

1.0

will never pick up from this facility again would not recommend uhaul use the facility Dolly requested was not in van, pickup location was not available to help check out van for 15 or more minutes (now I know about self check in and out online)

Rating:

5.0

I reserved my truck online at uhaul.com, but when I got to the pickup location to get it they didn't have it. Uhaul hadn't given them the truck for the day, but online had allowed me to book it. Mobile Motorsports was apologetic and arranged to give me a Uhaul van instead. I had a great experience with them. However, my experience with Uhaul has been awful. Besides allowing me to book a vehicle that wasn't available, somehow on my online order it automatically added a bunch of moving equipment that I never wanted/added. Mobile Motorsports canceled the equipment rental on my final contract to reflect that I never wanted nor used the equipment. However, Uhaul ended up charging me for the equipment. While the customer service rep at Uhaul was apologetic and helpful once she got on the line, I did not appreciate being on hold for over 30 minutes. I tried using the live chat feature on their website, and 23 minutes after being told someone would be with me shortly, I still hadn't received any interaction.

Rating:

1.0

Recommend only to places that are professional and who want to conduct u haul business, not just as an annoying sidekick to their regular business

Rating:

1.0

Really unprofessional, I got the car and the tank is empty, there`s no fuel mark on the contract, I used the car for only 2 hours and I did fill the gas when I return it to the level when I got the car, but U-haul and the guy still charged me over $110 dollars. This is ridiculous and unacceptable. I called the customer service and they said they will solve the problem, but still on my bank statement the charge settled as $110. I guess U-haul just doesn`t care about the customer.

Rating:

5.0

Loved self service

Rating:

4.0

Good experience. The gentlemen was helpful and informative and made sure we were satisfied and I would definitely pick up from here rather than a regular uhaul facility. Their service here was fast and hassle free and no long wait as experienced elsewhere. The personality and attitude was refreshing - usually your workers are not friendly to the point of rudeness and just simply don't appear to like their jobs. There is a gentleman at the Pasadena/Raymond location who was almost sarcastic in response to my questions about what type of vehicle was best suited for my needs. The wait was long without apology or acknowledgement as we stood at the desk and when he offered to help; he made a call while I stood there and talked for 5 min about vehicles and serial numbers or something all while myself and others waited and on speaker which was loins any annoying. I could not believe it. How rude and unprofessional!

Rating:

1.0

The store for the drop off in Pasadena was supposed to open at 10:00am but no one arrived until 11:00am. I had to wait over an hour to drop off the truck. This was a very poor reflection of the normal uhaul customer service and experience I have grown to know and trust. I will never again work with this location.

Rating:

5.0

I spent 30 minutes sweeping out the van before I would put my things in it. The staff made renting the van so easy. Except for the van needing some attention the staff made renting, picking up and returning the van the best experience I have had at a U-Haul location.

Rating:

5.0

I'm going back tomorrow

Rating:

5.0

Nothing to improve. Anthony was so nice and helpful. He really went the extra mile. It made a difference.

Rating:

3.0

Preferably not call to schedule with the customer the night before the pick up and when the customer service is closed. Uhaul company not the place

Rating:

1.0

We returned the van mere hours after renting it and parked it right where it was. I dropped the keys into the slot. Then several days later I got a call saying I need to turn in the van. Then I was charged $261.61. I called about that, and now I get a message saying I was refunded $39.99. That means I still paid over $200 for a 19.99 van? Make that very frustrated. Plus, I emailed someone at 714001_AFM@uhaul.com and haven't heard back from him.