Customer Reviews for Milford Shell
(U-Haul Neighborhood Dealer)

230 reviews

8 S Dupont Blvd   Milford, DE 19963

(302) 725-0782

Office Hours

  • Mon-Tue: 8 am–9:30 pm
  • Wed: 8 am–9 pm
  • Thur-Sun: 8 am–9:30 pm

Services at this Location:

Contact Us

(302) 725-0782

8 S Dupont Blvd
Milford, DE 19963

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–9:30 pm
  • Wed: 8 am–9 pm
  • Thur-Sun: 8 am–9:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrea Mercier 
Rating:
5.0

Customer did not leave a comment.

Dohnny Mesbit 
Rating:
5.0

Super nice lady at the front counter.

Sophia Grubb 
Rating:
4.0

Customer did not leave a comment.

Joseph Dillingham 
Rating:
5.0

Customer did not leave a comment.

Matthew Biderman 
Rating:
3.0

Customer did not leave a comment.

Lindsay Lopez 
Rating:
5.0

Customer did not leave a comment.

Dawn Loeffler 
Rating:
5.0

The format on the Website:is not set up for general people who age is over 50 or older.. I attempted to rent a vehicle to use for less than a mile, to move a sofa. I answer all the questions, but the website kept rejecting my application because I didn't answer one question that didn't pertaining to myself. Ridiculous!

Mark Philmore 
Rating:
5.0

Friendly. Fast.

Nicholas Murphy 
Rating:
5.0

Customer did not leave a comment.

Demsky Florestal 
Rating:
5.0

Very simple and convenient return process.

William Cheadle 
Rating:
5.0

Easy deal. Quick check in, quick check out. Good location. Nice gal.

Phil Pelletier 
Rating:
5.0

On Sunday, we attempted to do the 24/7 pickup in Harrington. The system kept telling us we had a "special character or space" in our driver's license, but there was none. We sat on hold for half an hour and then were cut off and had to call back. An hour later, we decided to just go home although I remained on the line. When we arrived home, Tony, the customer service person, told me we had to go back because he "could not help me." The pickup system is ridiculously complicated. I entered all our information prior to Sunday and then had to do It all over. We finally just cancelled and went to another location on Monday. We had to hold up her line so she could enter everything we had already entered. The system is NOT easy and needs to be overhauled.

Gregory Theresa Rogers 
Rating:
4.0

Lower the rates

Roy Landman 
Rating:
5.0

The inside of the truck cab had a lot of pet hair in it. Not a big deal, but didn't feel that clean. Other than that, the rental was a seamless and easy process. Staff inside the Shell were great

JESSICA TURNER 
Rating:
5.0

The friendliness of the shell gas station staff was awesome and the guy that I spoke to from uhaul to extend my date was Awesome

Rhonda James 
Rating:
5.0

Quick & Easy process. Truck was in great shape. Service was friendly.

Nancy Freeman 
Rating:
3.0

Customer did not leave a comment.

Morgan Cowperthwaite 
Rating:
4.0

Customer did not leave a comment.

David Volz 
Rating:
4.0

The young lady at the Shell was very helpful. We did notice she was working with a cell phone. She would probably benefit from a tablet. Overall a great experience. Thank you uhaul!!

Gina Lyle 
Rating:
4.0

Easy in, easy out. Located at a gas station. All check-in and check-out was done through the app. Key obtained from gas station cashier.

Bonny Sammons 
Rating:
3.0

Customer did not leave a comment.

Brianna Wells 
Rating:
4.0

Returned late so wasn't open. confusing key drop info but all and all not bad

rose ann stuhler 
Rating:
4.0

listen to the customer

Bob Mullane 
Rating:
3.0

The only problem I had was that when I got in the Uhaul, the gas was already at a 1/4 tank left. I had to get a little gas before I could even take the uhaul.

Hali Flores 
Rating:
5.0

nothing

Baby Dorsainvil 
Rating:
3.0

It was a gas station. Not much in the way of service.

Riley Marlin 
Rating:
5.0

Customer did not leave a comment.

Eric Johnsen 
Rating:
4.0

Customer did not leave a comment.

Peter Dietze 
Rating:
5.0

Great service

Shawn Hinton 
Rating:
5.0

Customer did not leave a comment.

Guy Griffith 
Rating:
2.0

There was no dolly, the person at the desk at pick up and drop off were both seemingly confused, and were not polite. I will not get a uhaul from this location again.

Zeb Chisenhalll 
Rating:
5.0

Amanda was quick with delivery and to the point thank you.

Richard Brooks 
Rating:
4.0

Customer did not leave a comment.

Jennifer Norwood 
Rating:
5.0

Customer did not leave a comment.

David Ramage 
Rating:
5.0

Vehicle ran very rough fuel economy sensor, barely work needs transmission work, and I’m still trying to figure out why I have two charges one for 81 and one for 83

JOSH FREDO 
Rating:
5.0

Customer did not leave a comment.

Cliff Ader 
Rating:
5.0

In and out just turn in key and go with computer recording all necessary info. Only issue was no confirmation form received and no final rental charge receipt issued to confirm that proper discounts and free miles were included.

Edward Jaeckel 
Rating:
5.0

Customer did not leave a comment.

John OKane 
Rating:
5.0

Convenient

Arlena Escarte 
Rating:
4.0

Allow the renter to drop off closer to their destination - WANTED TO CHARGE EXTRA TO DROP OFF AT OTHER LOCATIONS.

jason brown 
Rating:
5.0

The truck did not have the dolley or any furiniture blanket covers. The cab also smelled badly of cat urine.

Haley Larimore 
Rating:
5.0

Very friendly service and treat customer with care regardless how much I spend

Frank Fu 
Rating:
5.0

Customer did not leave a comment.

Victoria K Pini 
Rating:
4.0

The truck i tented needs a brake job, as the brakes were mediocre at best, the steering wheel was out of alignment, and the windshield wipers were needing replacement.

Edwin Tucci 
Rating:
5.0

Customer did not leave a comment.

Brittany Baker 
Rating:
4.0

Site was great, ladies inside were helpful and answered all of my questions

Autumn Tice 
Rating:
3.0

Customer did not leave a comment.

Aaron Arsenault 
Rating:
3.0

As stated in my comment on the pick up, I wasn't made aware that the location wasn't an actual UHaul place. But due to my experience of the pick up location, I was prepared for the drop off not being an actual UHaul facility. . The Representative at the location was excellent. She was very friendly and had me checked out quickly. Again the Representatives at pick up and drop off is the reason I would recommend again.

Minnie Richardson 
Rating:
2.0

Person that helped with truck there was rather rude.

Joann Morgan 
Rating:
5.0

Customer did not leave a comment.

Jacob Feist 
Rating:
3.0

The site was rather small and finding a parking spot for 34' long truck was difficult.

Craig Donahue 
Rating:
5.0

Customer did not leave a comment.

Robert Uebele 
Rating:
5.0

Stress free and convenient drop off! Thank you U-Haul!

William Likens 
Rating:
5.0

The floor of the cab was a little muddy but this didn’t affect my overall experience

Linda Ealy 
Rating:
3.0

Customer did not leave a comment.

Rebekah Goebel 
Rating:
5.0

Customer did not leave a comment.

Lawrence Kazimir 
Rating:
3.0

Customer did not leave a comment.

Amira Davis 
Rating:
5.0

Another great experience.

MICHAEL SHAWN JONES 
Rating:
5.0

Customer did not leave a comment.

RANDY MARVEL 
Rating:
4.0

Customer did not leave a comment.

Michael Brinskele 
Rating:
5.0

Attendant was very helpful and friendly. Great customer service! Truck had been dropped off after hours and not cleaned out by previous renter, but I accepted “as-is” due to time constraint.

Charles Kelly 
Rating:
1.0

The pickup process was difficult and confusing. I arranged for pickup with my mobile phone, which have me a code to unlock the box with the key. However, there was no box on the truck. I called the U-Haul number and was told to go inside the gas station to retrieve the key. The gas station attendant did not have my reservation on her phone app so could not give me the key. I had to call U-Haul again, and the person there instructed the gas station attendant to give me the key. The pickup process should not have been this difficult. I also ordered a furniture dolly when I made the reservation, but there was no dolly provided. I have rented U-Hauls in the past and this was by far the worst experience I have ever had.

Gary Espinas 
Rating:
3.0

I had scheduled this pickup 30 days ago and had to work out new pickup location last minute due to lack of planning on U-Haul. Otherwise truck was fine.

Thomas Farrell 
Rating:
5.0

This was our third time to drop off a uhaul truck in this location. Everything great. Thank you.

Jessica Herb 
Rating:
4.0

Customer did not leave a comment.

GilbertB Clampitt 
Rating:
5.0

Customer did not leave a comment.

Anna Warrington 
Rating:
1.0

Probably our fault, but these folks didn't want to accept the smaller trailer after a LONG DAY of unloading a Whole House, W /out charging us $50.00 more! ARE YOU KIDDING???

Gary Wellener 
Rating:
5.0

Customer did not leave a comment.

Robert A Stephens 
Rating:
4.0

Customer did not leave a comment.

Mark Warrington 
Rating:
5.0

Customer did not leave a comment.

Joseph Porporino 
Rating:
1.0

Oh I didn't have enough information to assure me this was a U-Haul location

Hugh Plantin 
Rating:
3.0

The original contract did not allow for sufficient miles. The one way trip to the destination was more than the miles allocated. When I asked the service person they gave me a contact number to call. That person added additional miles to cover the necessary distance. My agreement when I booked allowed for 2 days - return Sunday 10 am. However on Saturday 9 am I received a phone call telling me I had an hour to return the U-Haul or additional charges will be added as the contract was for only 1 day. I loaded and travelled the same day and did not reach the destination until 2 am. To get a call at 9 am like that is bs. After telling her what my agreement was she had it changed. At noon I got a call from the return ctr asking me when would I be returning the U-Haul as they have a customer pick it up. That to me amounts to harassment already as I already explained it one time. And my contract said I have until Sunday . I have an e mail confirmation. It is not my fault that u haul overbooked their truck. Anyone with common sense will understand that it takes more than 24 hours to move, as well as loading and unloading a 20’ truck. In my opinion I haul caused me great inconvenience and additional costs by making this demand and as such I should be getting some refund as I had to return the truck involuntarily early, as well as other inconveniences and stress.

Alvin Constantine 
Rating:
5.0

Melissa took great care of us. We used this location for several rentals. Check in and check out was a breeze and since they sell fuel, it was easy to top off the tank when we dropped off our truck.

Kevin McDonald 
Rating:
1.0

Customer did not leave a comment.

Ryan Hesterman 
Rating:
3.0

Customer did not leave a comment.

Laura Hinkson 
Rating:
3.0

Customer did not leave a comment.

Keegan Hunsicker 
Rating:
5.0

Everything was great except the my uhaul guys that unloaded the truck didn’t fold up the blankets and we were told that it was their job to do so

Thomas Famelio 
Rating:
5.0

Customer did not leave a comment.

Leo Medernach 
Rating:
4.0

It was way larger than what I needed

Timothy Dorsey 
Rating:
1.0

The poor rating has nothing to do with the location. The poor rating was in reference to the fact that we reserved a truck on Route 1 two weeks prior to use and the day two days prior to picking the truck up we received a call that the closest location for pick up was 30 miles away. There was ample time to transport that truck to our location to avoid the lost time packing and moving. Very disappointing that we had to make the trip and that U-haul did not move the truck to our pick up location.

Kelley Spotz 
Rating:
5.0

Customer did not leave a comment.

derek nichols 
Rating:
5.0

Customer did not leave a comment.

Carlton Woolever 
Rating:
3.0

Customer Service, cleanliness to work place and trucks. Truck smelt like a stale cigarettes just like pick up location.

Susan Iacono 
Rating:
3.0

Truck was given with low air in tire and check engine light on. When I returned the truck after an hour of trying thru the app the attendant was nice enough to close everything out for me.

stephen luchansky 
Rating:
4.0

Customer did not leave a comment.

Martha Gery 
Rating:
4.0

Customer did not leave a comment.

ALLEN FORD 
Rating:
5.0

Great customer service

Richard Gerber 
Rating:
5.0

She came out and met us in the parking lot and gave us answers to all our questions before we could even ask which made returns quick and easy

Tammy Malsom 
Rating:
5.0

Customer did not leave a comment.

Lawrence Seitz 
Rating:
5.0

Customer did not leave a comment.

Wanda Simms 
Rating:
5.0

Customer did not leave a comment.

Kyle Bockowski 
Rating:
5.0

Keep up the good work.

CHRISTOPHER POWELL 
Rating:
3.0

Customer did not leave a comment.

DAVID EBY 
Rating:
5.0

N/A

shannon reddix 
Rating:
5.0

i was having trouble sharing my location when the representative of uhaul came out checked everything made sure i was at the right location lol and i was done return took all of 5 minutes

Michael Davis 
Rating:
5.0

The app was a little clunky, but the attendant was nice, and the truck worked well.

Heath Gehrke 
Rating:
5.0

Customer did not leave a comment.

WANDA SIMMS 
Rating:
5.0

Customer did not leave a comment.

Johnny Irvin 
Rating:
1.0

Location under staffed, wait time 45minutes. Salesrepresentative was not empathetic and unprofessional

Judy Benson 
No reviews have been submitted for this location.

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