Customer Reviews for Mikes Liquor Emporium
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

131 reviews

2021 E 160th Ave   Broomfield, CO 80023

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

2021 E 160th Ave
Broomfield, CO 80023

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Dropped trailer off 3 days ago and was told that they could do nothing for me and that I needed to call uhaul customer service. At that time the operator at drop off location indicated they did nothing with uhaul only rented the parking lot to them. When I dropped off the truck 3 days later, same story and stated that I needed to do online checkin. I had little to no cell service and it took a long time to check it in via my personal hotspot. Very poor/limited service and a terrible experience.

morgan Mell 
Rating:
5.0

Customer did not leave a comment.

SCOTT KUYKENDALL 
Rating:
5.0

Customer did not leave a comment.

Cassandra Saenz 
Rating:
2.0

Getting the truck was a nightmare. The app wouldn’t work to get me the code. I had to call and speak to someone to get it resolved. It took me 40 minutes to get that resolved. We reserved a truck with a lift and dolly. It didn’t have either even though we were charged for it. The truck was parked in a dirt area with a bunch of snow. It took a while to get it out. I was concerned that it was going to slide into other trucks. The snow needs to be cleared or the trucks need to be on solid ground/concrete. Not just mud. I don’t understand why I would be expected to fill the truck 3/4 full instead of full. How would anyone guage that??? I filled it up which I’m sure wasted about $20 or more just so I didn’t get an extra charge. The experience was terrible. I will never use U-Haul again.

Sonia Sandoval 
Rating:
4.0

Dropped off using the Uhaul app — no problems...

John Diekman 
Rating:
4.0

I didn't get moving blankets as ordered

Kristin Cleary 
Rating:
4.0

Not a dozen of furniture pads were there

Samir Patel 
Rating:
4.0

Customer did not leave a comment.

Virgina Jackson 
Rating:
1.0

The location was not open when I arrived 1 hour after they said they opened. Had to convert the order to virtual and phone service was horrible in converting it. Process is too complex and not user friendly. I will not be renting from U-Haul again.

R Mark Gritz 
Rating:
1.0

They did not put the dolly or furniture blankets in the van.

George Phillips 
Rating:
5.0

Customer did not leave a comment.

jonathan neil 
Rating:
4.0

Customer did not leave a comment.

Andrew Minton 
Rating:
3.0

The lock was damage can’t opened The truck some times is to bumpy The cab was little dirty cigarette but and ashes The engine oil was a little low

Jose Salcido-Medina 
Rating:
3.0

It’s was closed.

krista westbrook 
Rating:
5.0

The truck cab was dirty and covered in animal fur. The inside window needed cleaned. The box was dirty and had a ton of blankets . The radio connecting wouldn't work.

Misti Ramey 
Rating:
3.0

Location didn't give a rental contract for my truck

James Case 
Rating:
5.0

Customer did not leave a comment.

Todd Karnik 
Rating:
1.0

That was the most disgusting vehicle I have ever been in. Looks like it hasn’t been cleaned in decades. Made me nauseous just being in it. Terrible. Wish we had had another choice that morning but we didn’t

Ryan Pike 
Rating:
5.0

Great customer service, friendly and efficiently

Roy Jorgensen 
Rating:
4.0

Customer did not leave a comment.

Debra Hernandez 
Rating:
5.0

Customer did not leave a comment.

Brenda Nelson 
Rating:
1.0

Customer did not leave a comment.

SITARA MIAN 
Rating:
5.0

Customer did not leave a comment.

Jim Rone 
Rating:
5.0

Nothing it was perfect.

KEVEN BOYD 
Rating:
5.0

Customer did not leave a comment.

Sandy Prieto 
Rating:
5.0

Customer did not leave a comment.

LESLIE PRIETO 
Rating:
5.0

nothing

Alan Feinstein 
Rating:
1.0

Truck was filthy, showed only ¼ tank of gas but gas gauge never moved so it may be broken. Charged me an outrageous mount for milage and didn't even give us the option to fill the tank ourselves. Awful experience.

Tanner Houston 
Rating:
3.0

I ordered a dolly and some furniture protectors or blankets and they were not in the truck, but I was charged for them by the app

Abel Martinez 
Rating:
5.0

Customer did not leave a comment.

Denelle Dunn 
Rating:
5.0

Customer did not leave a comment.

Calvin Meisner 
Rating:
5.0

I like the guy at the liquor store. He got me going quickly and just didn’t make it difficult. That day, I needed that. Cheers to him.

KEVIN HATRIDGE 
Rating:
5.0

The place and human assistance was outstanding. The system to do this process over the cellphone is still too complicated, I would never rent again via phone with the same system. I hope you can improve the software part of your system. It does not need to be so complicated and wit so many variables that can go wrong, like loosing internet connection for a few seconds. (at the location!!) I saw 3 other customers in equal or worse frustration levels. Thank God for Chris, the person at the liquor store!

German Velasco 
Rating:
2.0

it took over 30 minutes to use the iPhone app to effect the return. we were also informed that the site was only open to 6:00 pm and no one informed us that returning at this site was via phone which, had we known, we would have returned the truck the night before, when we tried to contact UHaul's 800 help number, no one answered.

GARY MAZE 
Rating:
3.0

Customer did not leave a comment.

KARI CLINKENBEARD 
Rating:
4.0

Customer did not leave a comment.

Anthony Engel 
Rating:
4.0

Customer did not leave a comment.

RONALD JOSEPH HUNTLEY 
Rating:
5.0

Customer did not leave a comment.

Leslie Lynne Ott 
Rating:
4.0

Mike was hospitable but interior of vehicle was dirty and full of fast food garbage. Gas was nearly empty, had to drive immediately to gas station to avoid running out. Initial reservation that I made (p/u in Fort Collins at 9:30am) was not honored. Was forced to drive 80 miles round trip to secure truck. Mike’s didn’t have any blankets either, so I was forced to visit another location in Mead, CO to secure those. Overall, I was very disappointed with my Uhaul experience.

paul goin 
Rating:
4.0

Do not call the day of and move the reservation over an hour away

Thomas MAHNKE 
Rating:
3.0

As others have said the level of service at this location is marginally adequate especially with COVID 19. The location is primarily a liquor store that relies entirely on drive up window sales. The front door is locked. Rental customers have to join the liquor sales customers in the drive up line and since there is only one person onsite their availability to help rental customers is very limited.

Robyn Edwards 
Rating:
4.0

Customer did not leave a comment.

Martha Williams 
Rating:
4.0

Fix the brake light

Coleman Deuschle 
Rating:
3.0

Overcharged still waiting for uhaul to fix and issues my refund.

Colby Smith 
Rating:
3.0

Customer did not leave a comment.

Matthew Taylor 
Rating:
4.0

Customer did not leave a comment.

Charles McNeill 
Rating:
3.0

i feel this store shouldn't be a u-haul dealer i had to hook up my own trailer the person in the store wouldn't even come out and see if it was hooked up right.it also had a bald tire on the left side i told the person inside and he didn't even care. I was a dealer for more than 25 years and never once did a customer hook up their own equipment. thank you

kevin gregg 
Rating:
1.0

Customer did not leave a comment.

Jonathon Frenzel 
Rating:
3.0

Customer did not leave a comment.

Todd DeNamur 
Rating:
5.0

Customer did not leave a comment.

Milton Elmer 
Rating:
5.0

Customer did not leave a comment.

Richard Davies 
Rating:
1.0

Guy was rude. Truck was disgusting and not full of gas. Windshield wipers broken and check engine light was on. He didn’t even want to come out to take a look at my concerns.

Anthony Schwappach 
Rating:
4.0

I will use them again

Christopher Bahl 
Rating:
1.0

It took almost 30min just to pickup a trailer and an appliance dolly. It's a busy liquor store and it seemed that the attendant helped liquor store customers while she tried to process my rental. She asked for information that was already in the reservation (my address, contact info). I will not be returning to this U-Haul location for any services in the future. It's a dirt lot with a small, shady looking liquor.

leo hernandez 
Rating:
5.0

Customer did not leave a comment.

MARK EVERETT 
Rating:
4.0

Customer did not leave a comment.

Brad Shaffer 
Rating:
1.0

If you change a reservation please let your customers know sooner then later . My location of my pickup and the time was changed and I was only notified about the location not the time change and waited 2 hours ! When i called to ask about the changes the representative was extremely rude and i won't be using uhaul in the future

Miranda White 
Rating:
5.0

Customer did not leave a comment.

David Lewis 
Rating:
1.0

Customer did not leave a comment.

Taylor Ingram 
Rating:
1.0

The location place sat upon dirt with holes. The truck was dirty and I cleaned the windshied and driver's area before leaving. The wiper blades were bad and didn't work well. Had touble with rescheduling the pickup place. The scheduling department had a different number and none of your reservation people knew it. They all gave me different numbers.

Carol DeHaven 
Rating:
5.0

Customer did not leave a comment.

George Andrews 
Rating:
5.0

Customer did not leave a comment.

John Oneal 
Rating:
5.0

Mileage was way off when we picked up truck, but we notified the person ASAP to fix.

Jason Barnes 
Rating:
5.0

Customer did not leave a comment.

Daryl McGraw 
Rating:
5.0

Customer did not leave a comment.

Cody Mortus 
Rating:
5.0

Customer did not leave a comment.

Riane Dyer 
Rating:
3.0

The cab was a bit dirty on the floor. Also, during pandemic notice if can cleaning procedures would have been nice. When picking up without physical contact trucks should have a calculator for how much gas to put in to return to pick up level.

Aaron Krening 
Rating:
5.0

Customer did not leave a comment.

Kryssa Montoya 
Rating:
4.0

Customer did not leave a comment.

Ankit Pareek 
Rating:
1.0

Seriously? The only thing you didn’t ask for was our 1st born. Crap service.

Christina Mealer 
Rating:
5.0

service was great. very good!

Robert Ludwig 
Rating:
2.0

Wish truck had been cleared of thick snow on cab roof and windshield by site operator before pickup ALSO UHAUL did poor job organizing equipment.for pick up. Wish I did not have to drive so far away from home to pick up truck AND THEN drive an additional 30 miles to go pick up trailer. I think it is ridiculous that UHaul did not organize this better so that equipment was together in site nearer to my home site for pick up.

Lezlee Pasche 
Rating:
5.0

Customer did not leave a comment.

Dustin Martinek 
Rating:
1.0

Operator did not assist in hook up. My wife had to pick up trailer. He said he needed to look at it once she had it connected and walked away. Thankfully two guys showed up and hooked it up for her.

Christina Colley 
Rating:
2.0

Customer did not leave a comment.

Daniil Yusufov 
Rating:
5.0

Customer did not leave a comment.

Mario Gordillo 
Rating:
5.0

I really enjoyed working with Nicole. She was professional, friendly and knowledgeable. She got me out on the road very quickly.

julia moll 
Rating:
5.0

Went above and beyond to make everything as smooth as possible. Convenient location along HW 7, we will be coming back

ana karen 
Rating:
1.0

The trailer was not available at first location, even though I had reserved and called ahead. Then rented my truck, SIX hours later, from a different location, I had the truck. Put me WAY behind schedule, and cost much more. I will never rent from UHaul again- horrible experience at first location in Boulder.

Corie Brown 
Rating:
5.0

The service was great, very Knowledgeable was very accommodating Helped in many ways.

MARK CORDOVA 
Rating:
2.0

Customer did not leave a comment.

Chris Carroll 
Rating:
3.0

Customer did not leave a comment.

scott baker 
Rating:
1.0

Work on the customer service and not try and steal from customers

Seth Thomas 
Rating:
4.0

Customer did not leave a comment.

Megan Buchholz 
Rating:
1.0

Customer service is nonexistent!! You have to unhook your equipment! They didn’t even come out to check it! From other reviews I’ve seen about this location I don’t understand why Uhaul would even have this location other than exposure and storage of their equipment

John Paquette 
Rating:
5.0

Customer did not leave a comment.

ROMEO MORALES 
Rating:
5.0

Mike was great. Easy to find location and close to Erie.

Barbara Bridgestock 
Rating:
4.0

Did not have the trailer I reserved so had to rent a truck that now included charges for miles driven.

scott crouch 
Rating:
5.0

Customer did not leave a comment.

Nicolette Griffith 
Rating:
5.0

Customer did not leave a comment.

James Everton 
Rating:
4.0

The service was sufficient

Rocky Armenta 
Rating:
5.0

Customer did not leave a comment.

Vanessa Klosterman 
Rating:
5.0

Great Customer Service!!

John Hernandez 
Rating:
5.0

Fabulous location Courteous staff

Leopold Selker 
Rating:
1.0

First, figure out a new system to verify drivers license as internet was horrible in the whole area! Second , have a representative there who can physically connect the trailers properly and not leave it all to the customer ( me) ! If I were not capable of lifting and connecting trailer to my vehicle what would I have done ?! I thought it was your policy that a qualified representative had to connect and confirm equipment was on and working properly !

Jeffrey Schellenberg 
Rating:
2.0

They were more concerned about selling liquor than helping me get the truck picked up. I asked them to do a walk around and was told they don’t do that.

Donald hess 
Rating:
1.0

I arrived at the UHAUL drop-off location at 2pm MT. The personnel had not the foggiest clue of what she was doing. She took the truck keys and looked it over. We proceeded inside the store, I was assuming to finish the drop off process. She put everything into the I-pad and supposedly said that I owed an additional $164! I did not know how that could be. Starting mileage 58485, Ending mileage 58729.8. Which equals 244 mile difference. Now there was 231 miles allowed in the contract. I went 13 miles over that. So that would be 13 * 0.40= $5.20 that I owed. Then the gas tank was at 1.9 according to the scale which would be almost $8 I owed in gas. The lady Nicole was unable to explain anything to me, of the charges, anything. She was very rude and also called me the B word which is not cool in Customer Service. I've just had a really poor poor experience on both ends and I will not recommend UHAUL to anybody!!! I am no longer going to use UHAUL for anything.

Amber Baum 
Rating:
5.0

The U-Haul directions take you to the correct location instead of into the middle of no where.

David Hinrichs 
Rating:
5.0

Customer did not leave a comment.

Mark Larson 
Rating:
4.0

Customer did not leave a comment.

Frank Greening 
No reviews have been submitted for this location.

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