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Jessaira M.
Customer Reviews for Mikes Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice customer service
VIVIANA V.I was told I could return the trailer to any u haul. When I got to Cedar Park, I was told I had to return the trailer to a facility in Phlugerville. Thank goodness that Israel in the facility in Cedar Park took the initiative to fix the problem when the app showed it was an error for him to receive it.
Peter B.Service was great and quick. I was able to rent the trailer quickly and return it just as fast.
Levy B.Lots of ‘for-sale' cars and other vehicles occupying most of the space and blocking all but one entry. Entry not clear and had to circle the block to find a way in for the rental truck. Interior cluttered and staff was chilling on a couch and told me to lay the key on the counter. They didn't even take their feet off the table during the exchange. No acknowledgement or ‘receiving' and I was left unclear that my return was going to be recorded correctly. I had to wait for a ride and decided to wait next door rather than at the drop off location. Would not recommend especially considering the contrasting stellar experience w the pickup location.
CHERYL K.Excelente trato
adolpho O.very friendly and outstanding service !
Danh N.Joe was great He let me know all of the ground rules before I left. What the billing components would be, and how to best minimize unexpected charges. I would certainly recommend him to other friends and family
Robert W.Thank you Mrs. Connie!! You are so sweet and very professional! Please keep up the hard work!
Orlandria M.Great Service
Jerry G.Unable to put gas in the tank at several gas stations, The lady said it was the pump problem in snooty tone, as if I'm stupid and don't know to put gas in the van. Its really uhaul van problem and should not be rented to anyone without proper maintenance.
Bill G.Bad service
YASIR majeed A.Charge for gas when I put gas
Lester M.I was charged $25.00 for a cleaning fee for leaving 1 thin rope in the back of truck
Dewayne S.Frontdesk excellent customer service 👌
Liliana P.Excellent service, the manager is very friendly, very fast attention, a great job, only for the service received by her would I consider hiring her services at some time in my life, not because as a company they are not responsible
Giovanni A S.Everything just right
tommy J.Honestly this review isn't for improvement but mainly thanking them. The lady at the U-Haul office was super nice, she's a bit loud but that's her own way, very fun to talk to in general. I rented a van it was clean, ran great, no issues at all. Returning was just as easy as picking it up. Will always come back to U-Haul of I ever need to transport or move again.
Filipe C.The UHaul side of the business is a side business. I'd much rather deal with a dedicated UHaul dealer
Ross M.The lady was very nice and helpful. But the location is run down, lots of non-working cars in parking lot. Feels more like a sketchy junkyard than anything else (piles of tires out back behind the fence, complete with guard dogs). I would not want to go there by myself as a single woman.
Rachel C.I had to go 40 miles to get this truck because the Bailey rd location put the truck for local instead of one way put me two hours behind ha guy named Grant made the reservation then tried to lie and said he didn't do it that site gets a zero
Kelvin M.Great service
Dwayne S.Mike went above and beyond to insure that my experience would be positive!!!
ILA R.Excellent!
megiuel B.Ms Heidi was so pleasant.
Eureka R.The lady was not helpful nor understanding of my situation that I didn't know I scheduled an in town drop off and she insisted on charging me a one way fee
Christian W.Excellent!
megiuel B.Great customer service.!
JACOB H.Could not have been a faster pick up. Thanks!
Charles S.Connie was wonderful. Very helpful and kind.
Matthew E.Excellent
megiuel B.He was late to open more than 30 mins of opening time. AC wasn't working
Tim S.Pues no tienen que sacar dinero de las cuentas de las personas sin dar detalles o comunicarse con la persona antes de extraer dinero de las cuentas personales
brayan M.Waiting 30 to 40 to get key
pardep K.The lady working there is extremely nice she makes you feel like you have been friends for a long time.
Hector H.rundown straps, defective light connector (did not work). I would expect money back for this. lucky i did not get ticket
Jorge A.Service not good nor did they have the truck I reserved. They gave me an upgrade but it was wrecked. It was what they had so I had to take it.
Brianca H.E leen service
odgnis H.Excellent
miguel B.Great service at this location The lady at the front made it quick and easy
DEVIN L.Make sure the Trucks are in good working condition
Roque R.Good
jose C.The trailer was due back on the 31st. I returned it on the 30th and he said he would send an email but I did not receive one. On Nov 1st I received a call from uhaul asking if I had returned. The order had not been closed out.
Carolyn C.Excellent service. Very professional! Thank you
Patricia O.The address in the order form and the text message sent to the driver vary, that resulted to the one hour delay of the hauling.
collins O.We had a good experience at this location.
MubashirAli M.Customer experience was amazing! It was my first rental, easier and clear how to do everything. They speak Spanish and that is a plus.
daniel A.Todo bien
lizardo D.Todo bien
lizardo D.Ensure times open are the same online as on web.
Paul S.Very friendly, helpful people. Would use them again
Michael M.My service experiences were excellent, the way I like it... in & out, no time delay! I can't ask for more.
Rafael R.Always easy and friendly service
Kelly K.Mike, Joe , & Connie are AWESOME! They go the extra mile to make your "ADVENTURE in Moving" a smooth transaction are always there to help in any way they can. Thankyou to you all! I have been to this location several times. It feels like family! Will be there again soon!
Luella C.The staff were very friendly and helpful however I did not receive the furniture pads requested in my order.
Lilly K.