Customer Reviews for Mikes Auto Body & Sales
(U-Haul Neighborhood Dealer)

663 reviews

309 Gore St W   Thunder Bay, ON P7E3R6

(807) 344-9009

Office Hours

  • Monday - Thursday:
    9 am - 11:30 am / 1:30 pm - 4 pm
  • Friday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(807) 344-9009

309 Gore St W
Thunder Bay, ON P7E3R6

Services at this Location:

Office Hours

  • Monday - Thursday:
    9 am - 11:30 am / 1:30 pm - 4 pm
  • Friday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Great customer service.

Darren S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Edmund H. 
Rating:
3.0

The truck was only half full of gas when I picked it up so I had to fill up right away. I left the truck with 3/4 of a tank. Suggest the truck should be picked up with a full tank and dropped off full as well. In my situation I ended up paying for gas I didn't use as a result of this issue.

Robert C. 
Rating:
4.0

Mike had no room but he made space for me to drop of Uhaul rental truck later on as we talked his location closer to my hotel so grateful had cold walk back to my hotel ..

CHIARA T W. 
Rating:
5.0

When renting a car trailer for local purposes it would be preferable to be given a truck rather than a cube van. It's just harder to see and the empty box reduces traction. Otherwise, it was good. Mike was great and very helpful.

rob K. 
Rating:
3.0

Interior was not clean. Stuff spilled on consol. I had to sweep out truck box as dirty. App took way too long to pick up and drop off almost 20 minutes!

mike G. 
Rating:
5.0

The spot picked the truck up in was very tight and dripping it off in the same spot was very tight. Only a couple inches of space on either side.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Marvin H. 
Rating:
3.0

Customer did not leave a comment.

Isaac S. 
Rating:
5.0

Amazing customer service frome Mike's auto body. Would recommend this uhaul.dealer to anyone. Please reach out to this dealer for his amazing customer service.

ALAN T. 
Rating:
5.0

Customer did not leave a comment.

Amir P. 
Rating:
4.0

The web pickup and drop off did no work and I wasted 25 minutes each time trying to get it to work

mike G. 
Rating:
3.0

Had no interaction with the location

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
2.0

Had ordered on line. Pick up on line was frustrating. Both are retired and don't have employers to call. One daughter in town and forth have our passports. Ordered an appliance dolly but the site where we picked up the truck never have any. Mentioned in the check form yet was charged for a missing dolly of $150.00. Left hand has no idea what the right hand is doing.

Orval D. 
Rating:
1.0

I arrived 30 minutes before closing time to make the drop off easier, but they were already closed so I had to download the uhaul app and do the self drop off process. The parking lot was dirty with abandoned cars taking up valuable space for parking. Since there was no space to drop off my truck and trailer, I parked them on the boulevard in front of the shop.

Darren G. 
Rating:
4.0

Customer did not leave a comment.

KEVINJ A. 
Rating:
4.0

Customer did not leave a comment.

steve V. 
Rating:
1.0

I was miss guided by the renter. I was told I would not be charged if I left the trailer with him where I rented the truck. I told him I could drive it to its location were I picked it up from because it was only 15 minutes away. He said no you don't have to. I got billed an extra $300 for dropping off the trailer at the wrong spot. I don't think that was correct.

Joseph A. 
Rating:
5.0

nothing everything was perfect

nayome O. 
Rating:
2.0

We rented a 10' truck to pick up some marketplace furniture we had bought since we didn't own a big enough vehicle. We used the truck share 24/7 to pick up the truck using our phones. The location function did not work on my phone, despite us clearly being in the right place. Luckily, my wife's phone worked eventually and we were able to start the pick up process. One of the headlights on the truck was out. While we were completing the pre-trip inspection, we submitted it before we were done going through the whole form because we pressed the "go" button on the keyboard, and we missed out on important information and the chance to report any potential damage. Luckily there was none. There should really be something preventing you from being able to submit until you have gone through everything. There was no way to get back to the form once submitted. While the initial rental cost is quite cheap, the extra fees really add up and made a fairly simple trip across town and back way more than it was worth. I was specifically disappointed that U-haul charges both pretty significant mileage fees and requires you to fill up the tank to its original level, which is only mentioned 2/3 of the way through the contract. When we dropped it off again, the mobile drop off process was once again confusing and we had to be standing right against the building for the location to register. Maybe U-haul truck share 24/7 would be worth it for a long distance move, but for our purposes it was a confusing, overpriced, and stressful experience that we will never be repeating.

Erica G. 
Rating:
3.0

Customer did not leave a comment.

Jonathan V. 
Rating:
3.0

I think I got double charged. Paid online I think and again when I picked up the trailer. Had to repair the wiring to get the lights working. The trailer was at least clean and otherwise well maintained.

Kevin Y. 
Rating:
3.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Clifton L. 
Rating:
5.0

Great service. Very helpful.

David M. 
Rating:
4.0

Such a nice man to deal with.

Terry J. 
Rating:
3.0

the store was closed before the time announced so I had to do three trips to the location which was the farthest from where I lived as I had booked a van closer to my home. The van was on empty also when I picked it up.

carole C. 
Rating:
4.0

Customer did not leave a comment.

R-Paul S. 
Rating:
1.0

Customer did not leave a comment.

Wesley K. 
Rating:
1.0

The trucks front LS tire was basically flat, with only 20 pounds of air. The pick up day was Sunday, it was, raining, windy and cold. I had to find someone/where to check the tire and bring it back to the required 80psi. Not easy ona Sunday and not from the area….of course I also had to pay to have the tire issue resolved. The box of the truck (interior) was filthy, as though it was used to haul dirt and construction waste. A week earlier I rented the 26 truck for another location, it was spotless. I mentioned these items at drop off, and requested a call and credit to my rental….I received a $25 credit, it was a $1,073.00 rental. Muriel Allen

muriel A. 
Rating:
3.0

All things were good and interaction with the dealer was excellent

REJEAN L. 
Rating:
5.0

Already have recommended to friends!!

Joe A. 
Rating:
5.0

Jack assist me really . Its my first visit in thunder bay very humble person.

Akshay K. 
Rating:
5.0

Keep up the great work. Always happy when I rent here.

Dave G. 
Rating:
5.0

Excellent friendly people I always suggest this location to my friends.

Dave G. 
Rating:
5.0

Great service and very friendly thanks again 👍

Justin P. 
Rating:
5.0

fill the vehicle with gas rather than on empty make sure back door is not frozen shut and snow is cleared off .. thanks otherwise was a great experience thank you

Lana G. 
Rating:
4.0

Since this review doesn't have a section about the vehicle I'll add it here. The truck would strongly wobble when braking at high speeds. Like painful to hold the wheel and feels like something is going to snap, wobble. The passenger windshield wiper is trash as well. I don't know if this is a UHaul problem in general but that truck could get stuck in winter road conditions so easily (got stuck in minor slush twice)

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
2.0

There was no one there when I dropped the vehicle off at 1:30pm.

John K. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

Blair F. 
Rating:
5.0

The owner was wonderful, quick and helpful.

Shannon R. 
Rating:
5.0

Prompt service. Well explained. Thanks Mike!

charlie B. 
Rating:
4.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Excellent customer service. Friendly both in person and over the phone. Truck was clean and ready for the reserved time. Would highly recommend this location.

Ron B. 
Rating:
5.0

The location is fine. The man running the business was great! My experience with him isn't the issue . My problem is with uhaul ! I was scammed for lack of better words from the minute I booked this truck online. The whole experience with your company was honestly , a complete “shitshow”! I have recently submitted a “review” through a separate email to your company detailing our experience from the minute I booked the truck until the time I dropped the truck off . Would I recommend uhaul ? Definitely not!!!! Will I EVER use your services again? Definitely not! I asked for a call back from you so I can explain our experience and can't even get that! Have a good day! And good luck! Candy Stewart

Richard D. 
Rating:
3.0

Rented an auto transport. Tire pressures were incorrect. Right rear tire was almost flat. I had to keep adding air. I wanted to report the condition of the rental, but there was not an option for that on the voice mail answering system

Frank A. 
Rating:
5.0

The owner of this location is fantastic! He is helpful and aims to accommodate the customer. When I couldn't get assurance of a vehicle for 5 days from head office - after multiple attempts - he came through. He's amazing!

Donna Marie B. 
Rating:
4.0

Better communication for online ordering. My pick up location changed just before my pick up time so I was unaware. All good though.

Laura S. 
Rating:
5.0

The site was not my first preference for pick up, and after talking to the local staff about a possible change in preference for pick up I was more aware of the process. It could be clearer online about changes to location for pick up.

James D. 
Rating:
1.0

I was charged for cleaning services meamwhile i had to drive a truck the previous customer chain smoked in and butts were left in the asktray to confirm. The windshield i had to clean and fuel was under half. The wondshielf has a spidering crack that goes straight across the entire width. I was told to park my truck in the spot the uhaul was in. Then was blamed for parking in the wrong spot and requested to return an hour later to correct...to which i could not do. Upon returning the truck i was again reminded of where i parked and i argued it was parked exactly where the uhaul had been. They tried telling me the truck was over more...meanwhile its twice the size of my truck...so no it didnt take up any more space. They blamed lost business on that occurance. I felt they lacked customer service. I was never told my visa debt would not be accepted at the location..meanwhile i reserved with my visa debt. I luckily had cash to cover the amount but the guy almost didnt want to take my money even. I dont have a credit card. If money is not accepted or debt cards at locations this needs to be posted or communicated. I was having issues with the truck qnd tried telling the uhaul rep and they laughed an said its almost on its way out. After a 7 hour trip one way this made me feel like they never maintaine the vehicles. Overall the owners need to actually clean the vehicles if they plan on charging people for it. Not impressed at all.

Kia W. 
Rating:
4.0

Customer did not leave a comment.

Michel A. 
Rating:
5.0

Again! It cost me extra gas cost to travel and pick up trailer in Exeter! Without compensation! This is terrible business!

Don P. 
Rating:
5.0

Customer did not leave a comment.

sylvain C. 
Rating:
5.0

Everything was ready and went smoothly for pick and return! Will rent from here again.

Outi S. 
Rating:
4.0

When returning my vehicle online the uhaul website couldn't access my camera on my iPhone 6 so I had to use my friends phone. Not sure what I would have done if he wasn't there with me.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
2.0

The UHaul wasn't cleaned at all when we got in and there were 3/8 of a tank left. Rook forever to check in.

Justin C. 
Rating:
5.0

Option to rent a broom to sweeep after would be cool. Inside was a bit sticky but otherwise very good communication, and all smooth sailing. Thanks!

Sabria W. 
Rating:
3.0

Customer did not leave a comment.

TERENCE M. 
Rating:
5.0

Had an original rental from a different U-haul location on May street, for a 9am pickup, when I arrived for pickup the store didn't open until 11. Gore street u-haul fixed me up with a rental we no hassle.

Jack B. 
Rating:
5.0

I love dealing with location. They are very helpful and friendly. Great experience.

George G. 
Rating:
5.0

Don't let customer service tell you anything because they talk so much bullshit and lie my rental was fucking never completed and it took six hours to get a tow truck because some moron didn't listen

Dave H. 
Rating:
1.0

I have been overcharged and the dealership won't get back to me. I have emailed, phones and left messages.

James N. 
Rating:
5.0

You should put winter tires on the truck. We're not in Arizona here!! Roads are slippery in February, i hope the next customer doesn't get stuck.

Eric A. 
Rating:
5.0

Great customer service will recommend this place to all my family and friends

Sherlene L. 
Rating:
5.0

Very pleasant experience. Will use again.

lawrence D. 
Rating:
2.0

The cab of the truck was covered with used cigarettes on the floor.

David L. 
Rating:
5.0

Customer did not leave a comment.

Jimmy Dan M. 
Rating:
2.0

No attempt to have equipment ready or maintained. Equipment in poor condition... wiring broken/shorted, straps in multiple knots... tensioners (ratchets) mutilated and barely able to get one tensioned (even worse trying to get it to loosen once at destination). I would suggest training on what a responsible customer expects as the minimal equipment standards...

Scott K. 
Rating:
4.0

Customer did not leave a comment.

pat S. 
Rating:
5.0

Changes in pick-up location, delays in pick-up time and unplanned change of vehicle size were unexpected and stressful.

Daniel E. 
Rating:
5.0

I enjoyed the u-haul experience very much. There were no unpleasant events. The truck was excellent for the job. Fuel efficiency was surprisingly good for the heavy job it performed. I would not hesitate to consider this company again. Good work U-haul!

Jouni K. 
Rating:
5.0

I like u haul

Ameer H. 
Rating:
5.0

Customer did not leave a comment.

Valentina T. 
Rating:
1.0

It took 2 hours of wasted time trying to get your online signin to work properly. That is all . I should be discounted because I was paying for 2 movers at 25 bucks and hour b4 we even got the truck let alone started the move. Never again and will never recommend and or have anything good ti say for that service and plus I asked fir a dolly that I was charged for on the credit card and was not equipped with one . NEVER AGAIN UHAUL!!!

robbie C. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
1.0

Worst U Haul experience of my life. The owners of this truck pick up location were crooked, shifty, inept, fools who tried to rip us off. Not using u haul again after our experience with these gross people in their filthy office, and slow....hours long wait. Complete prices. Worst advertisement for u haul or ANY company.

Maureen P. 
Rating:
5.0

All was perfect

Shawn J. 
Rating:
3.0

Too complicated to get the key code

Salmanul Z. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
2.0

Customer did not leave a comment.

Bhavya G. 
Rating:
3.0

Customer did not leave a comment.

jack W. 
Rating:
5.0

Thanks Mike!!

mike D. 
Rating:
5.0

Use the App for off-time but going to this location and dealing in person with a small local partner adds some cache' to the U-Haul experience.

ROBERTAJ M. 
Rating:
3.0

Customer did not leave a comment.

jared L. 
Rating:
5.0

wish the truck was 3/4 ton had to make two loads as it would have been to much with one load. Otherwise excellent.

Jack H. 
Rating:
5.0

Mike's auto body was amazing after the uhaul company left me stranded without a unit and made me drive 4 hrs to pick up the unit and 4 hrs back to pick up my belongings Mike's Auto body came threw for me and I am super great full the customer service was excellent and the unit was very clean and very well maintained I would definitely recommend Mike's Auto Body

Allie G. 
Rating:
4.0

Customer did not leave a comment.

Nick H. 
Rating:
5.0

The keys I needed were in box #2 and being short I had a bit of difficulty seeing that I had the correct code on the lock. Thankfully someone heard me from inside and came out to assist me. Other than that the whole process and experience was great!!

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

Jack R. F. 
Rating:
4.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Mike and Laurie went the extra mile to make sure we had what we needed. Would highly recommend this U-haul location.

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

The vehicle was in poor working condition. The items we rented were not with the vehicle. There was no one available at the pick up location to get the items from. Customer service was no help either. We were essentially told "sorry, there is nothing we can do. Buy, a manager from the area will call you soon to help." We never heard from the manager. When we returned the vehicle I disputed the charges because the items were still on the bill. The website said we would be contacted within 48 hours. We still have not heard from anyone. It has been over 48 hours now.

Adriana W. 
No reviews have been submitted for this location.

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