Customer Reviews for Migson Public Storage
(U-Haul Neighborhood Dealer)

1,364 reviews

2356 Gerrard St E   Toronto, ON M4E2E1

(416) 247-2666

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9:30 am–5 pm
  • Sun: 10:30 am–3 pm
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(416) 247-2666

2356 Gerrard St E
Toronto, ON M4E2E1

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9:30 am–5 pm
  • Sun: 10:30 am–3 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Empty gas tank. Requested to pick up the key on the counter but this location doesn’t do it. Had to download the app, while outside under the rain, my phone died… shortly, it was a horrible experience.

Ahmad Cheheiber 
Rating:
5.0

Customer did not leave a comment.

Andres Murcia 
Rating:
4.0

The Mobile App did not work at both pickup and dropoff and caused delay and required a call to the Toll free number, everything else was good.

Ajay Sirohi 
Rating:
5.0

Customer did not leave a comment.

Shawn Bibby 
Rating:
5.0

Customer did not leave a comment.

KHALEEL MEGHJI 
Rating:
3.0

Fix the passenger control for passenger window. Don't leave undisclosed equipment in back of vehicle. Clean!

Chloe Simms 
Rating:
5.0

I was not informed about a cleaning fee of $25 which was automatically applied on returning the vehicle. As such my total was higher than expected. In the future please advise renters of this fee.

Lawrence Pollard 
Rating:
5.0

Customer did not leave a comment.

Prince Skariah 
Rating:
2.0

When I first arrived, I was told to check in via the app and not via the service desk. When I returned the vehicle I was unable to use the app to sign out because the mileage I drove was high. When I called uhaul, they told me I needed to "talk to the staff tomorrow when they are open". I asked if I could just talk to the staff now given that they were still open, they said yes. When I went into the office to return the vehicle they told me that I needed to use the app. I told them that I was told to approach them because the app wasn't letting me return the vehicle. It seems like the app is incomplete, the in person staff defaults to always redirecting people to the app, and the phone support is just reading from a script. Overall, it was a confusing and very frustrating sign in/out experience. Adding to the above.... I couldn't complete my check in without inspecting the vehicle, but I couldn't get the keys to inspect the inside of the vehicle until I checked in.

Geoffrey Hunter 
Rating:
3.0

I've rented from UHaul twice - and both times the App to pick up the vehicle have been a nightmare. The reservation didn't show when I logged into my App. Called for support and a text link was sent - as soon as you use it once, it disappears from the text messages. I was given another number to call for the scheduling manager, and after listening to a long promotional message, nobody was available to answer. The remote pick up using the App is a good idea, but WOW - it doesn't work well at all. And please stop trying to sell me moving supplies or a storage unit when I'm there to pick up a van. By that time in the process, I've figured that stuff out and am on a timeline for the day. Trying to pick up the vehicle using it was a disaster - the app kept crashing or dropping out. Eventually I had to get the person working at the location to do a manual pick up. Same for the return - no chance with the App.

Sandra Orlando 
Rating:
5.0

I am an older lady with not a lot of tech experience I had a very difficult time standing in a parking lot by myself trying to maneuver through the self check in when I did call for assistance Vivian was wonderful she helped me with my phone and opening a location service so that the app could recognize where I was and assisted Me getting through the rest of the steps I do much prefer a location where I have a live body to assist

SHELLY PERRONE 
Rating:
1.0

In the past the staff at this location was super helpful, pleasant and personable. The current staff at this location have no social skills. They blast their gangster rap music on the speakers and ignore you while looking at their phone when you ask for help. They refer you to the Uhaul app which is barely functional. Definitely won't use Uhaul again if this what has become. 0/5 stars. Dog s#$& customer service!

MICHAEL CHRISTIE 
Rating:
2.0

Booked a van online and got a confirmation. Showed up at the location and the attendant said the truck was “double booked” and refused to give it to me since I was second to reserve. He did not elaborate further. After wasting twenty minutes of my time on the phone with U-Haul customer service and nearly missing my pickup, I found out that the other customer was a mere 6 hours late and it was 2 hours before closing. Some common sense and a bare minimum of customer service might have saved me that headache. Will not be coming back here again.

Alex Tomic 
Rating:
2.0

Staff didn’t know anything about the rental or process and equipment(Dollie’s) I ordered we’re not there. Little help or assistance.

Russell Nagle 
Rating:
4.0

Customer did not leave a comment.

Katharine Rabideau 
Rating:
5.0

Customer did not leave a comment.

Calvin Boston 
Rating:
5.0

Apply a discount automatically if previous renter is late. Thanks so much

tracy davies 
Rating:
5.0

Great location for me. Employees were very helpful.

OLIVER TIEMANN 
Rating:
3.0

Rented dolly was not present. App is glitchy for mobile pickup.

Shawn Richarz 
Rating:
3.0

It took about 45 minutes to finalize the rental. The staff were not helpful when my son went in to get help with the app, they just said we should have completed the process before we came in. After a frustrating 30 minutes, my daughter we in and then staff assisted her and we got the rental. I am not impressed.

Brett Stein 
Rating:
5.0

Customer did not leave a comment.

Nick Ivanov 
Rating:
5.0

Customer did not leave a comment.

Christopher McKenzie 
Rating:
3.0

Not the original drop off. U-Haul first sent me to a location that no longer exists. The owner at the cell phone shop that is there now was quite angry about it, too. Bad drop off experience.

David Crozier 
Rating:
3.0

The online check in and check out process is disastrous.

Denise Angus 
Rating:
1.0

I visited 2356 Gerrard street east today,The staffs there will not help and their response is “ We don’t work for Uhaul” I think is time you change location or send customers somewhere else. Poor communication, poor attitude and a great level of irresponsibility. I will not recommend anyone to that location.

Ousman Senghore 
Rating:
5.0

I did have a challenge picking up with the mobile app; it seemed to crash. I was able to check in with the rep at Migson. He was friendly and helpful. The mobile drop-off was seamless.

HENRY WEINMAN 
Rating:
5.0

nothing, everything was great, nice vehicle, easy to drive

Geoffrey Cole 
Rating:
2.0

I paid for 2 trolleys and got none. Vehicle feels like it needs maintenance and tires. Generally the check-in process needs to be a bit more straightforward.

Keyes Hurdle 
Rating:
5.0

Customer did not leave a comment.

Helen Thorpe 
Rating:
5.0

I was pleased with my rental and the help of the associate when picking up the vehicle. Will definitely recommend and use this Uhaul location again!

Shawn Thompson 
Rating:
5.0

Customer did not leave a comment.

Oliver Tiemann 
Rating:
5.0

Customer did not leave a comment.

Elva Jaynes 
Rating:
1.0

Asked for a dolly and there was none in the vehicle. I’ve called and I’ve emailed and asked not to be charged for the invisible dolly and have received no response.

Toni Johnson 
Rating:
5.0

Very efficient

Robert Lawless 
Rating:
2.0

I arrived to pick up my rental van at 9am. The snow hadn't been cleared off of the vehicle, or from around the parking area. The person at the counter smugly informed me I probably wouldn't be able to get it out because their "maintenance guys" were running late. I had to borrow a shovel from them to dig the vehicle out myself as well as borrow a windshield brush to clean off the vehicle itself, as one wasn't provided in the vehicle. This cost me 1/2 an hour of my own time, which wasn't offered to me as an extension of my rental period. I've dealt with other U-Haul dealers in the area and have always had a good, professional and helpful experience. However Migson Storage is always difficult to work with... this is not my first bad customer relations experience with them. I will NOT be using them again.

Eric Clifford 
Rating:
5.0

Customer did not leave a comment.

Patrick Shelston 
Rating:
3.0

The Migson location didn't have moving blankets or an appliance dolly. It would have been helpful to know this ahead of time as I would have gone to a different location. That being said, the Migson location was clean, well stocked with other moving supplies, and the person at the counter was very pleasant.

Pauline Larivee 
Rating:
5.0

Customer did not leave a comment.

Keith Williams  
Rating:
5.0

Customer service was excellent

Janice McCord 
Rating:
5.0

Customer did not leave a comment.

Di Tao 
Rating:
5.0

Customer did not leave a comment.

Di Tao 
Rating:
4.0

The online check in and drop off process continues to be extremely cumbersome! There's significant room for improvement. It takes 2-3 longer than doing it in person. Terrible experience

Laszlo Szentmiklosi 
Rating:
5.0

Customer did not leave a comment.

Dave Bradley 
Rating:
5.0

having the capability to return the van in another location and not coming back again to drop off to the same location.

Hector Velazquez Castillo 
Rating:
2.0

Customer did not leave a comment.

Vernon Sargeant 
Rating:
5.0

The agent was really helpful. Will definitely go back to him for future rentals.

John Desjardins 
Rating:
5.0

Customer did not leave a comment.

Neil Zagala 
Rating:
5.0

Customer did not leave a comment.

Cathy Pyper 
Rating:
4.0

Customer did not leave a comment.

Donovan Mcfarlane 
Rating:
5.0

Customer did not leave a comment.

Roberto Sanzo 
Rating:
5.0

Customer did not leave a comment.

AvanishKumar Yadav 
Rating:
3.0

The truck was not available for pick-up by mobile phone, so I had to wait for 20 minutes before the location would open.

Jimmy Versteeg 
Rating:
5.0

Van was dirty,smelt like pee, no gas!

James OMeara 
Rating:
5.0

Had a great interaction with the team at Migson Storage. I made an error in my return time and they were extremely accommodating. Thank you Migson Storage team!

Darren Cash 
Rating:
1.0

Customer did not leave a comment.

Ringu Johny george 
Rating:
5.0

Customer did not leave a comment.

Roberto Faria 
Rating:
5.0

Customer did not leave a comment.

Shanthiya Baheerathan 
Rating:
4.0

Your online system is a horrible customer experience, especially the checkout process. The exterior of the van, as expected in this weather, was filthy and to expect me to see anything sick as scratches or small dents is impossible. The staff at Migson really saved the day though. Keep live check ins and either scrap or fix your horrible digital process.

Jeremy Rozen 
Rating:
4.0

Customer did not leave a comment.

Geoffrey Northcote 
Rating:
5.0

Customer did not leave a comment.

Darrell Read 
Rating:
5.0

The pickup went fine but the app would not let me enter the correct mileage in when returning the vehicle. Thankfully the gentleman at Migson helped me out by manually entering the return information. The app needs improvement, won;t be using it again. Highly recommend Migson Storage though.

Morgan Millward 
Rating:
3.0

I drove 49km and had to put 13 litres of gas in the tank. It was obviously not full when I picked it up. That is ten miles to the gallon including some highway driving. That is a rip off!

Robert Inksater 
Rating:
3.0

Online pick up didn’t work and had to rebook in person. This took extra time. The padlock lock was not easy to open. It was stuck and had to pry the physical lock open in inclement weather with gloves. Everything else was okay.

Asare Kester-Akrofi 
Rating:
5.0

Customer did not leave a comment.

bernard phillips 
Rating:
5.0

Very courteous and helpful staff.

James Butler 
Rating:
4.0

Customer did not leave a comment.

Michael Bedard 
Rating:
4.0

Customer did not leave a comment.

Angela Cowie 
Rating:
4.0

Later access would be nice and 24 hour rental of vehicles at any hour. I rented at 5pm and had to have it back empty by 8pm and I couldn't make it back to unload at storage. Since I had to have the van back by 8am I had to come at 7am and unload on parking area and wait for location to open àt 8:30am and then load locker. It was a stressful evening ànd morning

William Howe 
Rating:
3.0

my experience with migson was fine, except that I was unable to get the key from the lock box without the manager's use of a hammer. u-haul's policy of switching me to online 24/7 pickup and dropoff was terrible. Your app refused to accept my photo when i picked up and when i dropped off your app reused to accept the picture of the odometer and gas tank level and would not let me continue past the fist step. It was also not very helpful for the app to say first that the key should be put into the lock box, given that the app wants the odometer and gas tank reading to be taken with the truck on. It was annoying to be asked to enter the odometer reading and the gas tank level and then also be told to take a picture. I resented being made to allow your app access to my photos and contacts particularly when your app was unable to do anything with the access once I granted it. I rate U-haul's online service as extremely poor.

David Campbell 
Rating:
4.0

Internet issues made it difficult for employees to provide service. Eventually it was fine but perhaps, as a company, there’s some way to do things that don’t require internet access. I don’t know. I’m sure it’s easier said than done.

Andrew Chung 
Rating:
5.0

Very organized and friendly. One of the only U-Haul locations I will use as many of the others are questionable at best.

Bruce McIntyre 
Rating:
3.0

This is a mixed review because when I initially booked my rental van to complete my small residential move, I was guaranteed a van at a certain time. I arrived to pick it up and no van awaited me. I inquired inside as to the whereabouts of my guaranteed van and they said it simply wasn't there. After a woman gruffly handled my rescheduling I had to wait 2 days until I could finally finish moving. On top of that, the amount of misinformation given out on the app/website/emails/texts between the Gerrard location and the Danforth location made me have to call the hotline where I was talked to extremely rudely and hung up on by some angry man. After finally arriving to pick up my van I had to now endure the uhaul app mobile check in system. Suffice to say, I did not make it through. The app would not accept my temporary drivers license (my new card was still in the mail at the time) so I called the help line once more and this time was met by a much more helpful woman who seemed to want to help me use my passport/health card to finally get a hold of my guaranteed van. She put me on hold while she went to talk to her manager and then, after 18 minutes of silence, the call dropped from their end. They did not call back. This is where my story takes a turn. As I stood outside the building, 1 hour before it opened, a man arrived in a pickup truck and entered the building through the back entrance. He met me out front and brought me inside and miraculously helped me finish this ridiculous process smoothly. All interactions up to this point with uhaul have been 1 star. This older gentleman, though I never got his name, absolutely deserves 5 stars.

Sam Andrews 
Rating:
5.0

Customer did not leave a comment.

MEAGAN CAMPBELL 
Rating:
3.0

Cleaning of the interior of the vehicle and seats. There was excessive animal hair on the passenger seat that I had to place a blanket over it in order that my partner to seat on it. Truck was not clean prior to pick up.

John Sormilic 
Rating:
5.0

Customer did not leave a comment.

Glen Warren 
Rating:
5.0

Customer did not leave a comment.

Md Hussainul Isl Sajib 
Rating:
5.0

I tried to register online as per your requirement and upload mileage but your website was down both times. The van had a strong smell of manure. It needed to be aired out.

Rosemary Duiker 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kelly 
Rating:
4.0

Customer did not leave a comment.

Heinz Gebers 
Rating:
5.0

We had booked for an in person 10:00 AM pick up, unfortunately this was automatically changed to "mobile" pickup. At the same time, another person booked the same truck for 8:00. Needless to say this person hadn't returned it for 10:00. Michael was helpful to change the reservation back and he assisted us and called when the truck was available (11:00). Because of this, I can't say if the truck was cleaned between renters.

Warren Vesak 
Rating:
5.0

Customer did not leave a comment.

AMANDA OCCHIPINTI 
Rating:
5.0

Customer did not leave a comment.

Dejianna Stewart 
Rating:
4.0

I was not impressed with the gas charge. I put thought I had over-filled the tank from where it was when I picked it up and it ended up being slightly under. Uhaul took the opportunity to charge my credit card $16 for what would have been about $3 in fuel. Also, it says .89/km. $1.43/mile seems far more expensive and I'm going to do some research into this. If it is false advertising, I will make a fuss about it.

Stephanie White-WIllitts 
Rating:
5.0

He was very nice to me and professional, the location is owesome

Muhamad Kagingo 
Rating:
4.0

Customer did not leave a comment.

David Gray 
Rating:
5.0

Great experience in every way. Friendly courteous staff both on pick up and return. Will absolutely rent a van here again.

Steve Henry 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Poser 
Rating:
3.0

The on-line check in procedure is absolutely onerous - it took an inordinate amount of time and I still didn't do it correctly. Plus there is way too much personal info collected - in this age of cybercrime I was extremely worried about this. I will never use U-Haul again for this reason alone.

Vern Campbell 
Rating:
5.0

Customer did not leave a comment.

Adriano Grasso 
Rating:
3.0

The app check in process took a VERY long time. Almost a 1/2 hour of waiting with pending approval. This should be streamlined as it put us behind schedule

Derek Wheeler 
Rating:
5.0

It was perfect for what I needed to move thanks migson!

Dick Kee Kwong 
Rating:
1.0

Customer did not leave a comment.

Sundara Mohan Murugan 
Rating:
2.0

The front desk is very inappropriate behaviour and racist

Sm Ashik Hossain 
Rating:
5.0

Customer did not leave a comment.

Bradley Hannigan 
Rating:
5.0

Customer did not leave a comment.

keith hampson 
Rating:
3.0

I rented a dolly - and was charged for it - there was no dolly. No one has followed up about this.

Jeremy McDowall 
Rating:
5.0

The management was very reasonable and flexible with my rental given the business volume on June 30th, one of the more popular moving days in the year, because of the end of the public and secondary school years. The only small "bump" was that the lock-box was a bit tricky for me open to retrieve and deposit the key for the vehicle. But overall very satisfied with my experience.

Wayne Stump 
Rating:
1.0

U-Haul made this a very stressful move because I reserved my truck at a different location and they changed my pickup location and never notified me. I selected text message as my method of contact but I never received any text notifying me of the change. I took a taxi over to the original location only to find that the self pickup wouldn't work and when I looked in detail on the website it showed a new pickup location even though at the top of the page it still showed my original rental location. At this point I had to take another taxi to go across the city to the new location and I was already an hour behind schedule. I couldn't finish my move on till around 1:30 a.m. at which point I had to drive back to the East end to drop off the van. The new location added mileage to my account and an additional taxi fare and a whole lot of stress. I'm trying to reach customer service but I've been on hold for over 30 minutes which only adds to the terrible experience. I fully expect a refund for this horrible ordeal and I hope that I can speak to an agent for an explanation of what happened. I have screenshots of my text messages and the website if proof is needed.

Rilan Srikanthan 
Rating:
5.0

Customer did not leave a comment.

Stephen Goneau 
Rating:
5.0

I have always had a great experience, renting from this location.

Greg Pieon 
No reviews have been submitted for this location.

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