Customer Reviews for Mighty Mini Storage
(U-Haul Neighborhood Dealer)

1,066 reviews

8111 E Brainerd Rd Ste 100   Chattanooga, TN 37421

(423) 822-5708

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(423) 822-5708

8111 E Brainerd Rd Ste 100
Chattanooga, TN 37421

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Agent was very friendly and helpful.

Keith Whalen 
Rating:
5.0

Customer did not leave a comment.

Landon Moser 
Rating:
5.0

Customer did not leave a comment.

Matt Eischeid 
Rating:
4.0

Ford van rented was in excellent condition. Check-in process was quick. Van was staged at front office and ready when I got there.

William White 
Rating:
5.0

Customer did not leave a comment.

Holly Davis Adrowski 
Rating:
5.0

I have used this location several times, I find them to be professional and friendly.

Rick Griffith 
Rating:
5.0

Customer did not leave a comment.

Jared Lyon 
Rating:
5.0

Nothing! This location is great and I will always use this location since the people who work there are professional and nice.

TRAVIS SHIELDS 
Rating:
4.0

Road sign would assist more in locating this place hidden away.

Paul Davis 
Rating:
5.0

Nothing that I can think of. Rolled up and evidently they were expecting me and ready. I never even had to get out of my vehicle. Unhooked the trailer, checked it in on a tablet and emailed my receipt. In and out in 3 minutes.

David Schussler 
Rating:
5.0

Customer did not leave a comment.

WANDA CHAMBERS 
Rating:
5.0

Nothing, everything was great and Matt was a big help.

Elicia Key 
Rating:
3.0

Self service drop off but the location is hard to access from the main road and there is ZERO parking available to return a trailer without blocking building or storage unit gate. Definitely not an ideal self drop off location.

Jonathan Bovee 
Rating:
5.0

Customer did not leave a comment.

Diana Wright 
Rating:
5.0

Mighty Mini is awesome. The folks at Mighty Mini are friendly and professional. My go to place for storage and truck & trailer rental.

rod longval 
Rating:
3.0

It is interesting that you put all the critical emphases on the location when it is U-haul business practices that are a problem. It was not made clear at time of rental that my choose of pick was merely a preference. I had to change my travel plans last minute because you did not accommodate my pick request.

tom nicholl 
Rating:
5.0

Customer did not leave a comment.

Cory Price 
Rating:
5.0

Customer did not leave a comment.

Shon Evans 
Rating:
5.0

Customer did not leave a comment.

Branden Miller 
Rating:
5.0

Very helpful person to check me in and help me get the trailer set up.

Barry tryon 
Rating:
5.0

Customer did not leave a comment.

Ralph Romero 
Rating:
5.0

Customer did not leave a comment.

Ralph Romero 
Rating:
2.0

Truck windows very dirty and not ready for scheduled pick up time; I had to wait on him to connect auto transport. This agent did not have a dolly for the reservation. Agent gave me an appliance dolly to use that was not documented. Truck on 3/8 tank of fuel and I had to fuel immediately for trip. Very unorganized agent and process.

Russell thompson 
Rating:
5.0

No improvement needed!!

Gregory Boykin 
Rating:
5.0

Might check tire pressure on the trailer. One was a bit low on the one I rented.

Ronald Rogers 
Rating:
5.0

Customer did not leave a comment.

Brandon Dickerson 
Rating:
5.0

Customer did not leave a comment.

Shakendra Goosby 
Rating:
5.0

Customer did not leave a comment.

Willcarlos Prato 
Rating:
1.0

leave the keys in the drop box when needed and be better prepared. We were 4 hours late picking up our Uhaul from our scheduled time due to negligent employees

Nicolas Jones 
Rating:
5.0

He was friendly and it did not take long went smoothly receiving and delivering. Thanks

Phyliss Tolliver- Holiday 
Rating:
3.0

All was good except 2 things: 1, the fella told me there was only 1/2 tank of gas but that is all I had to bring upon return. Evidently he marked it more on the contract emailed. 2, sent an appliance dolly instead of furniture dolly so no help and wasted money.

Scott Vaughn 
Rating:
3.0

Smoker must have driven prior to me. But clean otherwise

Chad McDonald 
Rating:
5.0

I was addressed immediately when I walked in. They took over from there and I was finished in less than 5 min.

Brett Saunders 
Rating:
5.0

Customer service was amazing

Christy Jones 
Rating:
5.0

Everything was great. The office helped me out many times during our use and we really appreciate it.

Shelley Hodges 
Rating:
5.0

Customer did not leave a comment.

Ronald Jaffar 
Rating:
5.0

Customer did not leave a comment.

georgy rusakov 
Rating:
5.0

Customer did not leave a comment.

Rick Thornburgh 
Rating:
3.0

There is no step getting in and out of the cab of truck. I fell getting out the cab, I'm thankful I was still holding on to the handle. Thank you

chastity tucker 
Rating:
5.0

Customer did not leave a comment.

Jerry Eldridge 
Rating:
3.0

Customer did not leave a comment.

Daniel Grant 
Rating:
3.0

Customer did not leave a comment.

Daryl Costerisan 
Rating:
4.0

Customer did not leave a comment.

Gloria Smith 
Rating:
4.0

The drive is hard to see and access, and it is a hard turn to make, but not impossible. Service was fast and friendly. The site layout is odd, and I don't know if I'd want to drive a box truck with a trailer through it.

Joshua Dalzell 
Rating:
5.0

Customer did not leave a comment.

Pratik Govan 
Rating:
5.0

Customer did not leave a comment.

Daryl Stinnett 
Rating:
3.0

Having all rental equipment at same location

Steve Affleck 
Rating:
5.0

Customer did not leave a comment.

Suzette Escalera Velez 
Rating:
2.0

Very difficult to get into the business from East Brainard Road. No sign in front of the business. No vehicle parking for customers. Lady at the desk was very nice and helpful with the paperwork, etc

Glen foreman 
Rating:
5.0

Great job! Thanks!!!

John Woods 
Rating:
3.0

Very run down and cramped premises. I was told someone would come and disconnect the trailer. No one did, I had to disconnect it and move it into place by myself.

Troy King 
Rating:
5.0

Customer did not leave a comment.

latonja llyod 
Rating:
5.0

Customer did not leave a comment.

Shad Wright 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brewer 
Rating:
5.0

Customer did not leave a comment.

Gary Ponder 
Rating:
5.0

Reliable, helpful. The only thing bad is the entrance to this place and the key drop is very big and hard to get your key in it.

Margot Vanoni 
Rating:
5.0

Everything was smooth and easy....great job by people at this location...will definitely use them again.

tommy mcmillin 
Rating:
5.0

Customer did not leave a comment.

Connie Allen 
Rating:
5.0

Customer did not leave a comment.

Tonyale Richardson 
Rating:
5.0

Tory was outstanding!!! She has great customer service skills and deserves a raise. I’ve never had this kind of customer service from U-Haul in a very long while.

twanda Melvin 
Rating:
5.0

I rate the Brainard Road as excellent. Your computer reservation system gets a VERY POOR. I reserved the trailer on line only to get there and they didn't have one. It had been 30 minutes from the time the reservation was made and when I arrived. So much for a guaranteed reservation.

david sanders 
Rating:
5.0

Great rental and great service,

William Linville 
Rating:
5.0

Customer did not leave a comment.

Kyle Schroeder 
Rating:
5.0

Customer did not leave a comment.

Bryan Lewis 
Rating:
5.0

Customer did not leave a comment.

Travis Tate 
Rating:
4.0

When I ask for the truck paper inspection paper the lady told me she already did the inspection and that’s not acceptable for me I need a document to inspect the rental myself for damages and condition that’s a red flag for me nothing personal is just how I do things I’m a driver and DOT certified

rafael castillo 
Rating:
5.0

The return was easy. The person was friendly and helpful.

Joni Fisher 
Rating:
3.0

Customer did not leave a comment.

Roy Hurley 
Rating:
5.0

Everything was very simple and explained greatly, prices are reasonable. Very convenient location for the area! Will recommend highly!! The staff is very professional and courteous!!

Richard Thompson 
Rating:
4.0

Customer did not leave a comment.

Stephen Jones 
Rating:
5.0

Customer did not leave a comment.

RICHARD HURT 
Rating:
5.0

NA

Hugo Ramos Ramos 
Rating:
4.0

Customer did not leave a comment.

Tonya Stephens 
Rating:
5.0

The customer service for this location was outstanding. I arrived after closing hours and the attendant still waited on me and provided outstanding service.

CHARLES KATO 
Rating:
3.0

Customer did not leave a comment.

Ezequiel Olivo 
Rating:
3.0

Make sure the tires are not low on air

Nick McElroy 
Rating:
5.0

Customer did not leave a comment.

Michael Fraser 
Rating:
5.0

Customer did not leave a comment.

KEVIN LEWIS 
Rating:
3.0

Very difficult to parl a trailer in the small space provided, especially if you can back a trailer up.

Christopher Dobozy 
Rating:
5.0

Well-lit facility made drop off very easy

Savannah Hicks 
Rating:
5.0

Professional and efficient customer service! Great experience!

Christian Horvath 
Rating:
5.0

Only one person working, she was great and very professional. She was on the go and ran to make sure everyone was helped.

TRAVIS RUSNELL 
Rating:
4.0

Customer did not leave a comment.

Cody Kelley 
Rating:
5.0

Customer did not leave a comment.

Shelby Adams 
Rating:
5.0

Customer did not leave a comment.

Harish Garigireddy 
Rating:
3.0

Location was a little difficult to find and access.

DIONE HILL 
Rating:
2.0

Difficult to find. Sign said closed.

barbara piotrowski 
Rating:
3.0

Customer did not leave a comment.

Allen Foran 
Rating:
1.0

Customer did not leave a comment.

Natalie Kayser 
Rating:
5.0

Customer did not leave a comment.

Gail Meyer 
Rating:
4.0

Customer did not leave a comment.

Jim Fry 
Rating:
5.0

Customer did not leave a comment.

Robin Clark 
Rating:
5.0

Customer did not leave a comment.

John DePace 
Rating:
5.0

You guys were very personable and engaging. Some places don’t speak or smile. You guys rock!!!

Devin Prather 
Rating:
5.0

Team is very helpful and knowledgeable

Thomas Draper 
Rating:
3.0

The trailer needs to be retired. The sticker on the side of it was dated 1991 and it was shreaded and covering probably the original one that had evidently needed to be covered due to age. The unit had an incredibly hard suspension such that every bump threw the contents all around inside. Bicycles were damaged and I really would have been better off taking my flatbed utility trailer. When loading, I noticed a sunlight spot on the floor. I traced it back to a bullet sized hole in the roof which we had to patch with duct tape to keep it from leaking. All in all, that unit did not represent the company well. If it were my first experience with U-Haul (which it definitely wasn't), it would have been my last.

Craig Sarine 
Rating:
5.0

Customer did not leave a comment.

HEATHER HUBBARD 
Rating:
5.0

Nothing to recommend, it was great experience!

Thomas Saputo 
Rating:
5.0

Have some form of sign at the road to make finding the location easier

Noah Prime 
Rating:
2.0

The week prior, we went to your True Value of Oakbrook, 9814 East Brainerd Road, Chattanooga, TN store to rent the smallest size travel trailer. We took the time to go there in person to avoid issues. The night before the rental, this last week, we had to call and correct that we needed the trailer for 3 days, not 6 hours as was entered in error. Nevertheless, when we showed at 5 pm to pick up at Oakbrook, the gentelman at Oakbrook told us no such trailer was available and we were still down for 6 hours. He told us we had to go to Mighty Mini. We went straight there but it was closed by 30 minutes by the time we arrived. Luckily someone let us in and ultimately processed us with a larger travel trailer, which we did not want or need as it unnecessarily lowered our gas mileage and visaility and maneuverability for 1000 miles of use. This needing to go elsewhere, despite our efforts spanning a week prior cost us a delay of about an hour and 20 minutes starting our travel. From there we were confused as to where to return the trailer upon return. The gentleman at Might Mini appeared overwhelmed on the day we appeared to rent it, as he should've been off quite a bit earlier in the day.

Mary Markel 
Rating:
2.0

Number one the facility was never open when it was supposed to be I had to replace four new tires for my vehicle from running over Nails in your parking lot behind. Building that's why this survey

COLTON MORGAN  |  Overall Experience 
Rating:
5.0

Excellent facilities...great costumer service...

WANDA PAYNE  |  Overall Experience 
Rating:
1.0

Could not reach anyone by phone to confirm the unit. Not sure if this business is open or closed for business. Chose another place.

Doug Woods  |  Reservation 
Rating:
3.0

The staff was very helpful, he did everything possible to make my move smooth and comfortable.

Privacy Request  |  First Impressions 
Rating:
5.0

Service was good, the staff was extremely helpful. He did everything he can do to make my move and storage option smooth and comfortable.

Privacy Request  |  First Impressions 
Rating:
4.0

Reservation was handled professionally. The Storage facility was too far from our current home

Privacy Request  |  First Impressions 
Rating:
3.0

I chose a different facility because it was closer and cheapet

Privacy Request  |  First Impressions 
Rating:
3.0

I chose not to rent here because I found a nice storage facility closer to my new home

Privacy Request  |  First Impressions 
Rating:
3.0

I didn`t move in to the unit. I was called about renting it and cancelled it

Privacy Request  |  First Impressions 
Rating:
5.0

Friendly staff. Quick, simple and ease access. The facility is easy to get in and out of.

Privacy Request  |  First Impressions 
Rating:
4.0

The staff is very friendly and helpful. Good small business feel

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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