Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ford van rented was in excellent condition. Check-in process was quick. Van was staged at front office and ready when I got there.
William White
Rating:
5.0
Customer did not leave a comment.
Holly Davis Adrowski
Rating:
5.0
I have used this location several times, I find them to be professional and friendly.
Rick Griffith
Rating:
5.0
Customer did not leave a comment.
Jared Lyon
Rating:
5.0
Nothing! This location is great and I will always use this location since the people who work there are professional and nice.
TRAVIS SHIELDS
Rating:
4.0
Road sign would assist more in locating this place hidden away.
Paul Davis
Rating:
5.0
Nothing that I can think of. Rolled up and evidently they were expecting me and ready. I never even had to get out of my vehicle. Unhooked the trailer, checked it in on a tablet and emailed my receipt. In and out in 3 minutes.
David Schussler
Rating:
5.0
Customer did not leave a comment.
WANDA CHAMBERS
Rating:
5.0
Nothing, everything was great and Matt was a big help.
Elicia Key
Rating:
3.0
Self service drop off but the location is hard to access from the main road and there is ZERO parking available to return a trailer without blocking building or storage unit gate. Definitely not an ideal self drop off location.
Jonathan Bovee
Rating:
5.0
Customer did not leave a comment.
Diana Wright
Rating:
5.0
Mighty Mini is awesome. The folks at Mighty Mini are friendly and professional. My go to place for storage and truck & trailer rental.
rod longval
Rating:
3.0
It is interesting that you put all the critical emphases on the location when it is U-haul business practices that are a problem. It was not made clear at time of rental that my choose of pick was merely a preference. I had to change my travel plans last minute because you did not accommodate my pick request.
tom nicholl
Rating:
5.0
Customer did not leave a comment.
Cory Price
Rating:
5.0
Customer did not leave a comment.
Shon Evans
Rating:
5.0
Customer did not leave a comment.
Branden Miller
Rating:
5.0
Very helpful person to check me in and help me get the trailer set up.
Barry tryon
Rating:
5.0
Customer did not leave a comment.
Ralph Romero
Rating:
5.0
Customer did not leave a comment.
Ralph Romero
Rating:
2.0
Truck windows very dirty and not ready for scheduled pick up time; I had to wait on him to connect auto transport. This agent did not have a dolly for the reservation. Agent gave me an appliance dolly to use that was not documented. Truck on 3/8 tank of fuel and I had to fuel immediately for trip.
Very unorganized agent and process.
Russell thompson
Rating:
5.0
No improvement needed!!
Gregory Boykin
Rating:
5.0
Might check tire pressure on the trailer. One was a bit low on the one I rented.
Ronald Rogers
Rating:
5.0
Customer did not leave a comment.
Brandon Dickerson
Rating:
5.0
Customer did not leave a comment.
Shakendra Goosby
Rating:
5.0
Customer did not leave a comment.
Willcarlos Prato
Rating:
1.0
leave the keys in the drop box when needed and be better prepared. We were 4 hours late picking up our Uhaul from our scheduled time due to negligent employees
Nicolas Jones
Rating:
5.0
He was friendly and it did not take long went smoothly receiving and delivering. Thanks
Phyliss Tolliver- Holiday
Rating:
3.0
All was good except 2 things: 1, the fella told me there was only 1/2 tank of gas but that is all I had to bring upon return. Evidently he marked it more on the contract emailed. 2, sent an appliance dolly instead of furniture dolly so no help and wasted money.
Scott Vaughn
Rating:
3.0
Smoker must have driven prior to me. But clean otherwise
Chad McDonald
Rating:
5.0
I was addressed immediately when I walked in. They took over from there and I was finished in less than 5 min.
Brett Saunders
Rating:
5.0
Customer service was amazing
Christy Jones
Rating:
5.0
Everything was great. The office helped me out many times during our use and we really appreciate it.
Shelley Hodges
Rating:
5.0
Customer did not leave a comment.
Ronald Jaffar
Rating:
5.0
Customer did not leave a comment.
georgy rusakov
Rating:
5.0
Customer did not leave a comment.
Rick Thornburgh
Rating:
3.0
There is no step getting in and out of the cab of truck. I fell getting out the cab, I'm thankful I was still holding on to the handle.
Thank you
chastity tucker
Rating:
5.0
Customer did not leave a comment.
Jerry Eldridge
Rating:
3.0
Customer did not leave a comment.
Daniel Grant
Rating:
3.0
Customer did not leave a comment.
Daryl Costerisan
Rating:
4.0
Customer did not leave a comment.
Gloria Smith
Rating:
4.0
The drive is hard to see and access, and it is a hard turn to make, but not impossible. Service was fast and friendly. The site layout is odd, and I don't know if I'd want to drive a box truck with a trailer through it.
Joshua Dalzell
Rating:
5.0
Customer did not leave a comment.
Pratik Govan
Rating:
5.0
Customer did not leave a comment.
Daryl Stinnett
Rating:
3.0
Having all rental equipment at same location
Steve Affleck
Rating:
5.0
Customer did not leave a comment.
Suzette Escalera Velez
Rating:
2.0
Very difficult to get into the business from East Brainard Road. No sign in front of the business. No vehicle parking for customers. Lady at the desk was very nice and helpful with the paperwork, etc
Glen foreman
Rating:
5.0
Great job! Thanks!!!
John Woods
Rating:
3.0
Very run down and cramped premises. I was told someone would come and disconnect the trailer. No one did, I had to disconnect it and move it into place by myself.
Troy King
Rating:
5.0
Customer did not leave a comment.
latonja llyod
Rating:
5.0
Customer did not leave a comment.
Shad Wright
Rating:
5.0
Customer did not leave a comment.
Jennifer Brewer
Rating:
5.0
Customer did not leave a comment.
Gary Ponder
Rating:
5.0
Reliable, helpful. The only thing bad is the entrance to this place and the key drop is very big and hard to get your key in it.
Margot Vanoni
Rating:
5.0
Everything was smooth and easy....great job by people at this location...will definitely use them again.
tommy mcmillin
Rating:
5.0
Customer did not leave a comment.
Connie Allen
Rating:
5.0
Customer did not leave a comment.
Tonyale Richardson
Rating:
5.0
Tory was outstanding!!! She has great customer service skills and deserves a raise. I’ve never had this kind of customer service from U-Haul in a very long while.
twanda Melvin
Rating:
5.0
I rate the Brainard Road as excellent. Your computer reservation system gets a VERY POOR. I reserved the trailer on line only to get there and they didn't have one. It had been 30 minutes from the time the reservation was made and when I arrived. So much for a guaranteed reservation.
david sanders
Rating:
5.0
Great rental and great service,
William Linville
Rating:
5.0
Customer did not leave a comment.
Kyle Schroeder
Rating:
5.0
Customer did not leave a comment.
Bryan Lewis
Rating:
5.0
Customer did not leave a comment.
Travis Tate
Rating:
4.0
When I ask for the truck paper inspection paper the lady told me she already did the inspection and that’s not acceptable for me I need a document to inspect the rental myself for damages and condition that’s a red flag for me nothing personal is just how I do things I’m a driver and DOT certified
rafael castillo
Rating:
5.0
The return was easy. The person was friendly and helpful.
Joni Fisher
Rating:
3.0
Customer did not leave a comment.
Roy Hurley
Rating:
5.0
Everything was very simple and explained greatly, prices are reasonable. Very convenient location for the area! Will recommend highly!! The staff is very professional and courteous!!
Richard Thompson
Rating:
4.0
Customer did not leave a comment.
Stephen Jones
Rating:
5.0
Customer did not leave a comment.
RICHARD HURT
Rating:
5.0
NA
Hugo Ramos Ramos
Rating:
4.0
Customer did not leave a comment.
Tonya Stephens
Rating:
5.0
The customer service for this location was outstanding. I arrived after closing hours and the attendant still waited on me and provided outstanding service.
CHARLES KATO
Rating:
3.0
Customer did not leave a comment.
Ezequiel Olivo
Rating:
3.0
Make sure the tires are not low on air
Nick McElroy
Rating:
5.0
Customer did not leave a comment.
Michael Fraser
Rating:
5.0
Customer did not leave a comment.
KEVIN LEWIS
Rating:
3.0
Very difficult to parl a trailer in the small space provided, especially if you can back a trailer up.
Christopher Dobozy
Rating:
5.0
Well-lit facility made drop off very easy
Savannah Hicks
Rating:
5.0
Professional and efficient customer service! Great experience!
Christian Horvath
Rating:
5.0
Only one person working, she was great and very professional. She was on the go and ran to make sure everyone was helped.
TRAVIS RUSNELL
Rating:
4.0
Customer did not leave a comment.
Cody Kelley
Rating:
5.0
Customer did not leave a comment.
Shelby Adams
Rating:
5.0
Customer did not leave a comment.
Harish Garigireddy
Rating:
3.0
Location was a little difficult to find and access.
DIONE HILL
Rating:
2.0
Difficult to find. Sign said closed.
barbara piotrowski
Rating:
3.0
Customer did not leave a comment.
Allen Foran
Rating:
1.0
Customer did not leave a comment.
Natalie Kayser
Rating:
5.0
Customer did not leave a comment.
Gail Meyer
Rating:
4.0
Customer did not leave a comment.
Jim Fry
Rating:
5.0
Customer did not leave a comment.
Robin Clark
Rating:
5.0
Customer did not leave a comment.
John DePace
Rating:
5.0
You guys were very personable and engaging. Some places don’t speak or smile. You guys rock!!!
Devin Prather
Rating:
5.0
Team is very helpful and knowledgeable
Thomas Draper
Rating:
3.0
The trailer needs to be retired. The sticker on the side of it was dated 1991 and it was shreaded and covering probably the original one that had evidently needed to be covered due to age. The unit had an incredibly hard suspension such that every bump threw the contents all around inside. Bicycles were damaged and I really would have been better off taking my flatbed utility trailer.
When loading, I noticed a sunlight spot on the floor. I traced it back to a bullet sized hole in the roof which we had to patch with duct tape to keep it from leaking. All in all, that unit did not represent the company well. If it were my first experience with U-Haul (which it definitely wasn't), it would have been my last.
Craig Sarine
Rating:
5.0
Customer did not leave a comment.
HEATHER HUBBARD
Rating:
5.0
Nothing to recommend, it was great experience!
Thomas Saputo
Rating:
5.0
Have some form of sign at the road to make finding the location easier
Noah Prime
Rating:
2.0
The week prior, we went to your True Value of Oakbrook, 9814 East Brainerd Road, Chattanooga, TN store to rent the smallest size travel trailer. We took the time to go there in person to avoid issues. The night before the rental, this last week, we had to call and correct that we needed the trailer for 3 days, not 6 hours as was entered in error. Nevertheless, when we showed at 5 pm to pick up at Oakbrook, the gentelman at Oakbrook told us no such trailer was available and we were still down for 6 hours. He told us we had to go to Mighty Mini. We went straight there but it was closed by 30 minutes by the time we arrived. Luckily someone let us in and ultimately processed us with a larger travel trailer, which we did not want or need as it unnecessarily lowered our gas mileage and visaility and maneuverability for 1000 miles of use. This needing to go elsewhere, despite our efforts spanning a week prior cost us a delay of about an hour and 20 minutes starting our travel. From there we were confused as to where to return the trailer upon return. The gentleman at Might Mini appeared overwhelmed on the day we appeared to rent it, as he should've been off quite a bit earlier in the day.
Mary Markel
Rating:
2.0
Number one the facility was never open when it was supposed to be I had to replace four new tires for my vehicle from running over Nails in your parking lot behind. Building that's why this survey
COLTON MORGAN
|
Overall Experience
Rating:
5.0
Excellent facilities...great costumer service...
WANDA PAYNE
|
Overall Experience
Rating:
1.0
Could not reach anyone by phone to confirm the unit. Not sure if this business is open or closed for business. Chose another place.
Doug Woods
|
Reservation
Rating:
3.0
The staff was very helpful, he did everything possible to make my move smooth and comfortable.
Privacy Request
|
First Impressions
Rating:
5.0
Service was good, the staff was extremely helpful. He did everything he can do to make my move and storage option smooth and comfortable.
Privacy Request
|
First Impressions
Rating:
4.0
Reservation was handled professionally. The Storage facility was too far from our current home
Privacy Request
|
First Impressions
Rating:
3.0
I chose a different facility because it was closer and cheapet
Privacy Request
|
First Impressions
Rating:
3.0
I chose not to rent here because I found a nice storage facility closer to my new home
Privacy Request
|
First Impressions
Rating:
3.0
I didn`t move in to the unit. I was called about renting it and cancelled it
Privacy Request
|
First Impressions
Rating:
5.0
Friendly staff. Quick, simple and ease access. The facility is easy to get in and out of.
Privacy Request
|
First Impressions
Rating:
4.0
The staff is very friendly and helpful. Good small business feel